Ron Sharon

360 SOC, Inc.

360SOC is a security company that specializes in offering a comprehensive range of security products and services. Key among these is their Managed Detection and Response (MDR) and (SOC) services.

SVP IT and Security 

Throwing The Box

Content Writer

Mercer Advisors

Mercer Advisors is a total wealth management firm that provides financial planning and investment management services. Mercer Advisors has a staff of over 900 in 80+ offices coast-to-coast, including financial advisors, attorneys, CPAs, and investment experts.

I brought order and structure to Mercer Advisors  and transformed the entire IT department, including site security programs, information security platforms, and platform selection and management. Led a team of 20 and a $6M budget. Served as a trusted advisor to senior leadership and C-Suite executives. Set the strategic direction across (Undisclosed) and established and administered corporate information security policies and procedures.

Highlights of my accomplishments include:

•	Led an initiative to review current platforms and redevelop them in alignment with business needs. Worked closely with COO and began process of organizing data and managing assets. Saved ~$1M per year and improved processes and performance enterprise-wide. 

•	Directed a migration of 10k records to a new Salesforce platform that enabled the development of new platform features.

•	Steered the rollout of a new comprehensive security program Security as a Service (SOC), policies and procedures, passed audits without any deficiency letters, and reduced the threat of cyber security and phishing attacks by 80%.

Vice President Information Security

Director of Information Security & IT

Director of Information Security

Ibotta, Inc.

Ibotta is a technology company that enables users with its smartphone app to earn cash back on in-store, mobile app, and online purchases with receipt submission, linked retailer loyalty accounts, payments, and/or purchase verification

In this role, I built the entire IT department, security program, and teams from the ground up for a rapidly scaling technology company that grew from 150 employees to 500 employees in 2 years. Established policies, procedures, incident response, and crafted a 3-year strategic roadmap to maximize ROI. Led a team of 3 directors, a budget of $6M, and responsibility for all in-house technology needs and services. Hired and onboarded helpdesk and engineering teams. 
Highlights of my accomplishments include:

•	Resolved complex problems by reworking the entire network infrastructure that reduced downtime by 80% and lowered core connectivity costs by 70%.

•	Stood up the information cyber security group and the internal IT team, onboarded 12 employees per week and ensured equipment and infrastructure was in place to support the company’s rapid growth. 

•	Led contract renegotiations with vendors to reduce costs while concurrently increasing overall profitability.

Director Of Information Technology (CIO / CISO)

Maxsys LLC

Maxsys was an IT and Information security consulting firm. Serving small to mid-size clients, its primary focus was to provide technological and security solutions to fit any business need.  

I owned and operated a consulting practice providing general IT, security, networking services and bespoke technical solutions to medical offices, accountants, and small- to medium-sized businesses. Managed all back-end accounting and financial processes. Facilitated technical trainings to employees via in-person and 1:1 virtual sessions. 

Highlights of my accomplishments include:

•	Ensured all security programs and services complied with HIPAA requirements.  
•	Consistently monitored and updated systems to improve overall productivity by 15%.
•	Managed network security using a bottom-up approach, circumventing risk by 40%.

Founder

Zetta Pros

Zetta Pros is an IT services platform providing a full team of IT specialists for clients, keeping systems safe and in excellent working order. They monitor client systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures.

Here, I oversaw a team of 4 providing consulting work for companies and managing IT processes, systems, and programs.  Met with clients to evaluate their unique needs, recommend the appropriate services and solutions, and guide them through the onboarding process. SME for information and computer security. Established disaster recovery and business continuity plans.

Highlights of my accomplishments include:

•	Proactively improved and enhanced processes across the organization including reducing waste and decreasing redundancies by enforcing budgetary guidelines, boosting ROI by creating strategic roadmaps, and driving efficiencies by incorporating new technologies, including VoIP and remote desktop.

Co-Founder

Mercedes-Benz Research & Development North America, Inc.

IT Consultant

Canon USA

Universal Music Group

LA Clippers

I am Ron Sharon, bringing over two decades of expertise in technology and cybersecurity. As a dedicated leader and a fervent innovator, my career is marked by a commitment to empowering cybersecurity professionals. My mission is to foster the development of both emerging and seasoned leaders, helping them achieve their career aspirations and reach their fullest potential.

Beyond my professional endeavors, my passion for information technology is a personal commitment. I actively seek connections and collaborations with professionals who share my vision, underscoring my inclusive approach to knowledge sharing and community building.

In the tech world, my influence is transformative. I am always ready to share my knowledge and insights. My proactive approach makes me a valuable asset to any professional network, particularly those navigating the complex and dynamic landscapes of technology and cybersecurity.

(Undisclosed) is a total wealth management firm that provides financial planning and investment management services. (Undisclosed) has a staff of over 900 in 80+ offices coast-to-coast, including financial advisors, attorneys, CPAs, and investment experts.

I brought order and structure to (Undisclosed) and transformed the entire IT department, including site security programs, information security platforms, and platform selection and management. Led a team of 20 and a $6M budget. Served as a trusted advisor to senior leadership and C-Suite executives. Set the strategic direction across (Undisclosed) and established and administered corporate information security policies and procedures.

Highlights of my accomplishments include:

•	Led an initiative to review current platforms and redevelop them in alignment with business needs. Worked closely with COO and began process of organizing data and managing assets. Saved ~$1M per year and improved processes and performance enterprise-wide. 

•	Directed a migration of 10k records to a new Salesforce platform that enabled the development of new platform features.

•	Steered the rollout of a new comprehensive security program Security as a Service (SOC), policies and procedures, passed audits without any deficiency letters, and reduced the threat of cyber security and phishing attacks by 80%.

Serviceberry Technologies

> Worked in a client-facing role to understand operational needs and suggest solutions accordingly.
> Ensured all engagements were delivered to a high standard and identified opportunities to enhance the overall client experience and ensure satisfaction.
> Experienced in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow.
> Worked with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, Script Includes, Background Scripts, ACL’s, System Properties and Reports to customize the instance as per business needs.
> Created and customized complex workflows and custom workflow activities and managed business needs and handle background work through schedule jobs.
> Worked on integrations of Incident and Vulnerability Response (VR) with third-party tools to improve the incident and vulnerability response management for our clients.
> Utilized understanding of NPM, NCM and NTA to manage, monitor and analyze network flow data from various devices to identify bandwidth usage within the client’s network infrastructure.
> Employed proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.
> Configured and worked on Solarwinds High Availability product offering and Centralized Upgrade to minimize the downtime of the client monitoring environment during any major activity.

Senior Consultant

Agilisys

> Respond to client cases by researching, reading, and applying critical thinking in attempts to resolve customer problems. 
> Apply various troubleshooting methods to track down complex technical problems.
> Create and update documentation/procedures for Client Services.
> Conduct client meetings and serve as a point of escalation.
> Provide written communications to clients on status of services and/or service disruptions.
> Analyze, monitor, and implement service improvements based on service trends.
> Implement, monitor, and improve processes with the client and our internal efficiencies.
> Identify product and service offering opportunities and recommend new product offerings.
> Plan and prioritize team’s daily activities.
> Identify training opportunities for the Service Support and Operations Team.
> Monitor daily ticket queue and manage assigned tickets to ensure quality of service.
> Ensure team is updating and following all standard operating procedures.
> Assist the team in making sure incident tickets are escalated properly.

Shift Lead

> Planning and deploying Monitoring Solutions for the Client's infrastructure and anticipate client's scalability needs.
> Assist clients in network audits, data analysis, performance analysis and assessments to determine overall areas for improvement by creating or modifying customized reports.
> Review, update, and create network monitoring policies and procedural documentation.
> Lead the operations centre team members and ensure that compliance is met and all daily activities are completed.
> Supervised the operations centre team to ensure compliance with company policies and procedures are met.
> Liaised and facilitated transfer of information between UK and India.
> Reviewed the operations centre processes and identified areas of improvement. Coordinated with the other team leaders and sent feedback to the operations centre manager for review.
> Oversaw monthly report generation and distribution of the clients’ infrastructure.
> Responsible for training of new recruits.

Senior Network Engineer

> Monitored and performed Level 1 Troubleshooting of issues related to the monitored elements present in the Clients’ Infrastructure.
> Handled client escalations with 0% errors for all the monitored elements based on escalation documents and within the established Service Level Agreements.
> Ensured prompt resolution of network outages to minimize its impact on business with the help of my team and the Sr. Management.
> Generated reports with specific incident reports for all the monitored elements from all the monitoring tools on day-to-day basis.
> Adapted and adhered to revised professional standards and processes to ensure consistency and common practice for all NOC monitoring / escalations.

Network Engineer

Senior Consultant | Learner | Solving problems one day at a time.

As a dedicated and experienced professional in the IT industry, I have a track record of success in various roles. 

As a Senior Consultant, I have also worked in a client-facing role to understand operational needs and suggest solutions, delivered high-quality engagements and identified opportunities to enhance the overall client experience. 

My expertise in implementing Network Performance Monitor (NPM) and Network Configuration Manager (NCM) in Solarwinds has resulted in improved network performance for my clients. Additionally, I have employed my proficiency in Server & Application Monitor (SAM) to manage and monitor system servers and applications, providing a complete view of the client’s environment and significantly improving their monitoring posture.

 My experience in the development of the ServiceNow Platform and collaboration with process owners and business stakeholders has enabled me to translate business requirements into functional requirements within ServiceNow.  

In my role as Shift Lead, I have successfully resolved complex technical problems and implemented service improvements based on service trends. My ability to plan and prioritize my team’s daily activities has resulted in improved efficiency and client satisfaction.

As a Senior NOC Engineer, I have anticipated my clients’ scalability needs and deployed Monitoring Solutions for their infrastructure. My leadership of the operations centre team has ensured compliance and completion of all daily activities.

In my role as a NOC Engineer, I have demonstrated a strong ability to handle client escalations with 0% errors for all monitored elements within established Service Level Agreements. My prompt resolution of network outages has minimized their impact on business.

Overall, my experience across various roles has resulted in enhanced client satisfaction, and efficient team management.

taplio

The Battle

Ron Sharon

Sandesh Islur

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