Airr Digital

Chief Executive Officer

Hey there SaaS owners...

Want to know what will happen in 2160 hours from now? 

Well here's our offer: 

We'll increase your conversion and decrease your churn in 90 days or you don't pay...

How? 

With our revenue multiplier email and sms system designed to drastically increase every variable in the revenue equation. 

These include: 

1. Number of total customers

2. Number of months a customer stays on average

3. The AOV each time a customer pays

This the exact same system we've used with clients such as Pitchlane, Classroom AI, Hey Summit and Upnotify to more than double their conversions in less than 90 days. 

I get it...you've been pitched 123109453935 times. 

But if you aren't opposed to learning more, you can do so on our website - airrdigital.com

Roshan Prakash

DailyPay, Inc.

Leading Customer Success for DailyPay’s xSME segment, overseeing a portfolio of 500+ clients. Focused on driving adoption, retention, and measurable client outcomes through a mix of high-touch and scaled engagement strategies.

Partnering cross-functionally to improve customer experience, reduce churn, and support growth through data-driven success programs.

Director, Customer Success (Digital and SMB)

Blueshift

Led partnership growth initiatives with strategic platforms like AWS, Snowflake, and LiveRamp, driving a 20%+ lift in partner-sourced pipeline. Also owned the SMB ecommerce sales motion—reshaping pricing and GTM for Shopify brands and agencies to accelerate customer acquisition and conversion.

Head of Partnerships and Ecommerce Sales

Riviera Partners

Led executive search for Product, Technology, and GTM leaders at high-growth SaaS companies, including Iterable, Amplitude, and Everlane. Partnered with founders and execs to define roles, drive search strategy, and guide candidates through final placement and compensation.

Focused on MarTech, Ecommerce, and SaaS leadership roles across Series A–E startups.

Principal

Joined as the first post-sales hire and built Blueshift’s Customer Success function from the ground up, scaling the team to 25+ across implementation, support, and strategic success.

- Drove >120% Net Revenue Retention and reduced churn by 30% through scalable onboarding, lifecycle programs, and strategic stakeholder engagement
- Led hands-on deployments of Blueshift’s AI-powered CDP for enterprise clients, enabling cross-channel personalization across email, SMS, and paid media
- Launched client education and adoption programs, increasing product usage by 20%+
- Partnered with Product, Marketing, and Sales to evolve GTM strategy and voice-of-customer insights

VP, Customer Success

Lattice Engines

- Managed enterprise accounts with a focus on improving product utilization by 20% through tailored customer success strategies and predictive scoring models.

Director, Customer Success

Zuora

- Led client migrations to Zuora’s subscription billing platform, reducing project delays by 20% and establishing best practices for subscription economy solutions.

Engagement Manager, Professional Services

PwC Consulting

Manager

JP Morgan

Associate, Finance Associate Leadership Program

Deloitte

Consultant

Cerner Corp

EMR Consultant

Customer Success and Go-to-Market leader with 10+ years of experience driving onboarding, adoption, and retention across SMB, mid-market, and enterprise clients in SaaS, fintech, and martech.

I’ve built post-sales teams from the ground up, launched scaled CS programs, and partnered cross-functionally to influence product, GTM strategy, and client outcomes. At Blueshift, I led CS and partnerships as we grew from Series A to C. At DailyPay, I currently lead the xSME CS team, supporting 500+ clients through a blended model of high-touch and digital engagement.

I’m passionate about improving net revenue retention, activating admins and users at scale, and aligning success efforts to product-led growth. Whether it’s onboarding enterprise stakeholders or optimizing lifecycle automation for long-tail segments, I bring a practical, data-driven approach to customer growth.

Let’s connect to share ideas around CS strategy, scaled engagement, and GTM collaboration.

taplio

The Battle

Roshan Prakash

Amit Raghavan

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