IDWise

As a key contributor in my role, I played a vital role in maintaining and optimizing our high-availability SaaS platform. My responsibilities spanned the entire service lifecycle, from design to monitoring, where I excelled in automating workflows and driving process improvements. I demonstrated expertise in proficient incident response, post-mortem analysis, and diligent management of SLOs and SLAs. I showcased mastery of programming languages, shell scripting, container orchestration (Docker, Kubernetes), and Linux-based systems. 

I took pride in my accomplishments in high-availability operations management, deployment automation, and application monitoring. My passion lies in designing resilient applications and infrastructure at scale, leveraging 'Infrastructure as Code' principles through tools like Terraform and AWS CloudFormation. Additionally, I brought valuable experience in CI/CD pipelines (Jenkins, Bitbucket, GitLab) and Elasticsearch, making me a well-rounded asset to our team.

Senior Site Reliability Engineer

Systems Limited

I was responsible for managing DevOps/SRE team for Magento-based application infrastructure on AWS and on-premises.
I have helped Kent.ca and Rockler.com to improve their operational efficiency, application performance, and user satisfaction by identifying key issues and developing solutions.

Principal Consultant - Cloud Architect / Site Reliability

- Implemented Observability Framework for Regeneron Pharmaceuticals Inc. as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible and microservices architect for Dubai Municipality on-site for Mendix platform as DevOps Consultant.
- Prepared multi env Kubernetes cluster using ansible for microservices architecture for Nodejs as DevOps Consultant.

DevOps/Senior Consultant Cloud Services

Nextbridge Ltd.

- Member of Vteams Star, MEAN and Laravel Trainer, Interviewer, Vteams Research, and Code Reviewer.
- Managed various project milestones through the entirety of the SDLC process, Maintain project development roadmap, Prepare application requirement by communication with clients, Provide the solution to resolve various requirements.
- Prepared and deployed infrastructure and CI/CD solution on AWS to maintain Laravel SAAS based CRM with separate database multi-tenancy.
- Prepared and deployed CI/CD solution for angular, node js, and MongoDB based learning management system on GitLab to deploy on a dedicated host. 
- Prepared and deployed solution of nightly build server for angular and node js base unit testing on AWS.
- Prepared and deployed infrastructure and CI/CD solution for angular based CRM application on AWS with DeployBot.
- Worked on angular based CRM (Customer Relation Management) based on different applications.  
- Worked on QA Automation to develop the test cases using Cypress for angular2+ based application.
- Developed CRM SASS application based on Laravel with separate database multi-tenancy.
- Developed the mobile API for the CRM SASS application.
- Managed the AWS services which include EC2, S3, RDS, SES, SQS.

Senior Software Engineer

Hello! I'm Safoor Safdar, a Cloud Solution Architect and Site Reliability Engineer with a passion for leveraging the power of DevOps to drive business innovation and efficiency. With a strong foundation in software engineering and an array of professional certifications, I've carved a niche in designing, optimizing, and implementing robust cloud solutions.

🌐 My Expertise:

Cloud Architecture: Proficient in AWS, Oracle Cloud, Azure, and Google Cloud.
Site Reliability Engineering: Specializing in high-availability SaaS platforms and performance optimization.
DevOps Practices: Implementing CI/CD, infrastructure automation, and fostering a culture of continuous integration and deployment.

💡 Why Connect with Me?

Experience: Years of hands-on experience in diverse roles, from Senior SRE to Principal Consultant for Cloud Services.
Technical Mastery: Proficient in container orchestration, IAC, monitoring tools, CI/CD, databases, and multiple operating systems.
Certifications: AWS Certified Solutions Architect – Professional & Associate, AWS Certified Cloud Practitioner.
📚 Continuous Learning and Sharing: I'm a firm believer in continuous learning and actively share insights and knowledge through my blogs and community engagements.

🚀 Looking for Cloud Solutions?
Whether you're planning to migrate to the cloud, optimize your existing cloud infrastructure, or innovate with the latest in cloud technologies, I can guide you through your journey. I offer tailored solutions that align with your business goals and ensure scalability, security, and efficiency.

📧 Let's Connect!
Interested in elevating your business in the cloud? Let's discuss how we can transform your cloud strategy. Visit my website at safoorsafdar.com for more information and to get in touch!

Safoor S.

BIG IMMERSIVE

Customer Operations Lead

• Lead a team of technical support specialists in providing exceptional customer support and resolving technical issues.
• Streamline support processes and optimize workflows to enhance efficiency and customer satisfaction.
• Utilize data analysis tools and techniques to identify patterns, trends, and insights for continuous improvement.
• Collaborate with cross-functional teams to address complex customer issues and provide solutions.
• Develop and implement training programs to enhance the technical skills of the support team.
• Monitor key performance indicators (KPIs) to measure the effectiveness of support operations and drive improvements.
• Foster strong relationships with customers and ensure their success through proactive communication and problem-solving.

Customer Success Specialist

i2c Inc.

Mailmunch

• Providing support support through the use of Intercom Live Chat.
• Incorporating push messages to reduce churn.
• Getting positive reviews for Mailmunch app on different marketplaces.
• Reporting Bugs and issues to the Dev team.

Live Chat WorldWide

• Handling the call support.
• Keeping call volume under control.
• Reporting any issue that we had no solution for.
• Providing feedback to the senior management about the issues being faced in the escalations.
• Maintained 100% of attendance throughout my tenure.
• Maintained 100% of my quality throughout my tenure.
• Met all the KPIs.

Senior Customer Success Specialist/Sales Specialist

Mindbridge Private Limited

• Managed the team.

• Handling all the escalations.
• Making sure to report the escalated for which we had no policies.
• Making sure to report all the issues that we had no documentation about.
• Keeping the emails queue under control.
• Maintained 100% of attendance throughout my tenure.
• Maintained 100% of my quality throughout my tenure.
• Met all the KPIs.

Team Coordinator

• Worked as a Senior Support agent.
• Handling all the escalations.
• Making sure to report the escalated for which we had no policies.
• Making sure to report all the issues that we had no documentation about.
• Keeping the emails queue under control.
• Maintained 100% of attendance throughout my tenure.
• Maintained 100% of my quality throughout my tenure.
• Met all the KPIs.

Senior Customer Service Representative

33K+ | Technical Support Manager | Customer Success Expert | Process Improvement | Metaverse | Web3

I am a results-driven Customer Success Manager with over 7 years of experience in the customer success industry. My passion lies in helping customers achieve their goals by providing exceptional support and driving their success. With a strong skill set that includes analytical skills, interpersonal skills, customer service operations, and team management, I am well-equipped to lead and inspire a support team.

Currently, I hold the position of Senior Technical Support Specialist at Big Immersive, where I have been instrumental in training employees to adapt to customers' evolving needs. I am also responsible for recruiting, interviewing, and onboarding new customer service representatives. By reporting successes in customer service to upper management and implementing customer feedback into training programs, I consistently strive to improve the quality of support provided. Additionally, I have a keen eye for key performance indicators (KPIs) and utilize data analysis to measure progress toward customer service goals.

In my role, I leverage Intercom to provide timely and effective support, ensuring customer satisfaction. I have a track record of successfully resolving bugs and production-related issues, promptly updating users on the status of their resolutions. Moreover, I have experience managing online communities, such as Discord, and effectively handling payment-related tasks, transactions, campaign-related stats/sheets, and special auctions. I am proficient in initiating the funds withdrawal process for users, ensuring a seamless customer experience.

Prior to my current position, I worked as a Customer Success Specialist at i2c Inc. and Mailmunch, where I utilized Intercom Live Chat to deliver exceptional support, incorporated push messages to reduce churn, and collaborated with the development team to address bugs and issues.

During my tenure as a Senior Customer Success Specialist/Sales Specialist at Live Chat Worldwide, I efficiently managed call support operations, controlled call volume, and provided valuable feedback to senior management regarding escalations. I consistently met all key performance indicators (KPIs), ensuring high levels of customer satisfaction.

Additionally, I have experience as a Team Coordinator at Mindbridge Private Limited, where I successfully managed a team and coordinated workflow to achieve organizational goals.

I am passionate about networking with professionals in the customer success industry and always eager to explore new opportunities.

taplio

The Battle

Safoor S.

Qasim Ali Tariq 🌟

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?