Untethered Phoenix

Founder

General welding supply corp

Manager

Executive Assistant

Customer Service Representative

New York Home Health Care Equipment

Process Improvement Coordinator

Sleep Division Coordinator

Medical Gases Inc

I get it. Something in your past is holding you back. I've been there 😏

The weight of experiences, challenges, and setbacks can feel like a anchor ⚓ keeping you from moving forward. But here's the thing—I stopped letting those obstacles define me, and you can too!

Hi, I'm Samantha Sierra, but you can call me Sam. I've walked the path of transformation 🚶‍♀️ Faced my own share of struggles, and understand how it feels when the past seems like a barrier to progress. However, I've also experienced the power of turning adversity into a gift, evolving into someone who embodies resilience, trustworthiness, and emotional intelligence 🔥

Now, imagine this: breaking free from the chains of your past and rewriting your narrative. That's where I come in as your personal mindset coach 💪 I've been where you are, and I've also been where you want to go. Together, we'll navigate the challenges, tapping into your inner strength to create a future that reflects the very essence of the Phoenix Mindset 🧠

Ready to rise above and embrace positive change? Head to my featured section and setup a chat! Let's see if we can set your inner Phoenix free 🔥

Your past doesn't doesn't define your future. You do 💜

Samantha Sierra

Voxai Solutions

•	Successfully delivered multiple cloud migration projects within anticipated timelines for various customers/industries including but not limited to outbound campaigns, call routing, after call survey, chat etc.
•	Created and maintained a daily monitoring system for complex and large infrastructure projects which improved project delivery efficiency 
•	Collaborated effectively with diverse internal stakeholders like sales, developers, QA, third party, support team ensuring seamless project completion and transition.
•	Developed status reports, project risks, risk mitigation strategies which assisted in anticipating and resolving potential issues.
•	Drove project execution planning meetings successfully with multiple stakeholders resulting in efficient team collaboration and timely project delivery.
•	Analyzed project data to compare actual vs planned efforts, contributing to improved project effort estimation and budgeting.

Project Manager

Treehouse Technology Group

• Involved in process improvements, change management and project optimization by introducing a new system and realizing project savings of approximately 50%
• Reduced the change request of 5-6 tickets to 1 ticket within 2 months of a complex project by frequent communication to get mockups, requests, creating Jira tickets and acting as a liaison between developers and client.
• Developed project plan, Work breakdown Structure (WBS), risk plan, risk mitigation strategies, project schedule, monitored and tracked project progress/status/milestones and deliverables, thus completing the project in estimated deadline of 4 months. (Project URL)
• Co-ordinated and collaborated with data science team 3 external stakeholders, clients, third party vendors to address data project issues, bottlenecks, blockers, escalations and provided recommendations/solutions, facilitated change control to deliver project 48 hours before the deadline
• Conducted daily stand-up meetings for cross functional teams to drive accountability and identify impediments and assisted in data mapping and data analysis of certain metrics for an Attrition Analysis project.
• Provided training to clients on using the software and managed detailed documentation, training documentation of various projects on confluence
• Assisted in collecting detailed client requirements, metrics of success, KPIs through personal interviews and communicated the same to the developers by planning sprints and adding Jira tickets in backlog which resulted in smooth functioning of the project.

Project Manager Intern

•	German Teaching (In a group setting to professionals, students)
•	French Translation (Projects with strict deadlines in a corporate setting)

French/German Instructor/Translator

ReachLocal India

•	Monitored and controlled quality of marketing campaign projects and implemented solutions to improve their performance (Increased the CTR from 0.5 to 2)
•	Managed projects of PPC campaign as per German stakeholder requirements for various performance metrics KPIs such as high click through rate, low cost per click and low cost per lead.
•	Managed and improved performance of marketing campaign projects with a limited budget of €30000 within a strict deadline.
•	Organized monthly meetings with Management, Stakeholders to discuss the progress.
•	Co-ordinated and communicated with German Stakeholders on regular basis.
•	Drafted status reports on regular basis for Senior Management.
•	Analyzed requirements for German Stakeholders and executed campaign projects accordingly.
•	Provided solutions for troubled campaign projects (reduced the CPL from €8 to €2.1).
•	Trained and mentored 3 new professionals in the team.
•	Actioning various tickets concerning the performance of the campaigns.
•	Translation and analysis of a few French campaigns

German SEM Analyst

Capgemini

• Knowledge Transfer and documentation of processes to continuously improve project quality in various technologies like SAP, .NET, Oracle etc.
• Comprehended the requirements of projects from the French Stakeholders and communicated, interpreted the same to Indian counterparts.
• Interpreted and solved issues of users in France.
• Translated tickets and mails depending on the technology used.

Customer Care Executive

IBM Global Process Services

•	Co-ordinated with French Banks and Clients to understand and resolved discrepancies in Export/Import transactions.
•	Comprehended French Letters of Credit and processed with high efficiency.
•	Found solutions to resolve issues at various stages of trade cycle.
•	Co-ordinated with cross-functional teams to ensure deadlines are met.
•	Followed up and communicated with banks to release payments, make amendments, cancellations etc.
•	Ensured that the Letters of credit followed the international requirements.
•       Processed French letter of credits from Algeria and France following the Standard Operating Procedures (SOPs)
•       Translated discrepancies into French
•       Sent swift messages for clarifications (MT799, MT 499) if any and communicating the same to the respected French clients.
•       Handled various scenarios like payments, Letters of credit Opening, Amendment, Cancellation, confirmation, Utilization, acceptance and discounting

Analyst & Translator

SIES College of Arts, Commerce and Science, Mumbai, India

•	Coached French Grammar
•	Taught a French Novel "Maigret" to First Year B.A. students.
•	Set up and corrected French examination Papers.

French Instructor

Project Manageress & Speak 6 Languages
Driving Projects to Success, One Milestone at a Time !!
7+ Years work Ex + Masters in Project Management (2022) 
                                     
From cloud migrations to digital campaigns, I've mastered the art of project juggling, turning chaos into seamless success! With a knack for collaboration and a passion for problem-solving, I thrive in bringing projects to life!

Here are some of my achievements

As a Project Manager at Voxai Solutions, drove project execution planning meetings successfully with multiple stakeholders, clients resulting in efficient team collaboration and in delivering tasks 10 days prior to deadline and delivered projects in a timely manner.

As an intern at Treehouse Technology Group, identified gaps and led process improvement by creating mock-up templates to demonstrate project requirements, facilitating client approvals thereby maximizing deliverable output and saving approximately 40% time, costs, and reducing change requests. 

In Reach Local,  mentored and trained 3 new professionals in the team as a result customer churn rate reduced from 5% to 2%.

🧰 Project Skills: 
Project Planning, Project Management, Project Execution, Risk Management, Project Charter, Team Charter, Project Scheduling, Scope Management, Project Documentation, Project communication, Stakeholder Management, Negotiation, Scrum, Business Case Analysis, Requirement Analysis, Process/Project Improvement, Waterfall Methodology, Agile Methodology, Milestone tracking, Project Budget Management, Project Quality Management, Critical Path Planning, Resource Management, Bilingual, Digital Marketing, Translation, Interpretation

✅Soft skills: 
Strong Communication, Collaboration, Organized, Ability to delegate, Leadership, Fast Learner, Team Player

⚙Tech Stack:
Microsoft Office: Project |Word| Excel (Pivot| Vlook up) | Visio| PowerPoint| SharePoint| Outlook| Teams
Google Suite:      Docs | Adword | Slides | Adword | Forms | Meets
Softwares:          SQL| Tableau | Jira| Asana| Confluence| Trello| Salesforce | Zendesk| Marker IO| Zoom

Fun facts:
I can speak 6 languages!
⛄Ice skating is my new favorite
A very big Foodie, love exploring new restaurants!
Love baking !
⛹Adrenaline Junkie , always ready for adventure sports!

Contact Details : +19783308862
Email : tejal.savla10@gmail.com

taplio

The Battle

Samantha Sierra

Tejal Savla Project Manager, CSM®

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