Sam Jacobs

Founder & CEO

I build elite, modern GTM operators - CROs, CMOs, CCOs, and Revenue Operations leaders - who drive growth at the world’s fastest-growing B2B companies, including Salesforce, Hubspot, Stripe, Oracle, Snowflake, Clay, Klaviyo, Xero, Upside, Owner.com, Otter.ai, and Square

That’s the mission behind Pavilion, the leading global community of over 10,000 high-performance go-to-market executives. We exist to help ambitious professionals unlock and realize their full potential—not just as employees, but as leaders, thinkers, and builders.  

Pavilion is a paid membership for GTM leaders at every level. We provide tactical support, advanced education - incorporating financial literacy, advanced AI-powered GTM motions, and modern leadership tools - career acceleration, and a powerful peer network to help Members perform better in their roles and grow into the next. We operate in every major global hub and represent a new way of thinking about career development—community-powered, principle-led, and relentlessly practical.

This all started with a belief: that greatness exists within all of us. Sometimes it just needs the right mechanism to bring it forth.

To learn more, visit: www.joinpavilion.com

I also co-host the Topline Podcast with AJ Bruno and Asad Zaman.

And I wrote a bestselling book, Kind Folks Finish First, about building with kindness at the center.

Host, Sales Hacker Podcast

Host of The Sales Hacker Podcast featuring interviews and discussion with leading sales practitioners from high growth companies around the world.  

Learn more here: https://www.saleshacker.com/podcast-announcement/

Dear CEOs, Investors, Boards,

Take some time to understand the discipline of marketing.  

It's clear we're approaching 2026 and most of us are right where we were 15 years ago.  In fact, it might be worse.

15 years ago people had a deeper appreciation for brand.

Now, if people think about marketing at all, it's exclusively demand generation.  

SOME STORIES FROM MY COACHING CALLS

I've been doing 4-5 calls with Pavilion Members a day for the past few weeks as we near the holidays.  The goal is to help as many people as possible during what can be a high anxiety time.  

Negotiating EOY comp.  Getting fired.  Maneuvering for a promotion.  Taking on responsibilities of a recently fired exec.

What's become clear: marketing is under siege.

Some anecdotes:

- A job interview for a CMO that has a screening question blindly asking "How many MQLs did you generate last quarter?" with no additional context (!!??)

- CMOs being fired and all of marketing rerouted to the CRO with no CMO backfill

- Continued attacks on any budget line item not directly tied to hiring more reps or near term demand gen

- CMOs & marketing dept. being fired after crushing every number because the company needs to show improved profitability before an exit

The list goes on and on.

The #1 feeling most marketers are expressing right now: EXHAUSTION

BACK TO THE OPEN LETTER

So if you're a CEO or Founder or Investor reading this, a couple things:

1. Brand is long term demand generation.  If you want to drive revenue in 2026 and 2027 and 2028 and 2029 and onward you'll need a brand.  Some part of your marketing budget should be allocated towards it.

2. You don't need a "Chief Storyteller".  That's your head of Marketing.  You need a marketing department.  Stop being a moron.  Just hire a great marketer.  

3. We are in a world of commodity software products where people think they can vibe code what you've spent 10 years building in 30 minutes on the weekend.  You'll need marketing to differentiate yourself.  Your marketing can't just be "Ha ha they don't have any security and we're SOC-2"  

4. Your CHEAPEST path to demand generation is MARKETING.  Not tons of sales people.  You don't need more AEs.  You need program spend that puts  your story in front of as many people as possible.  That generates awareness and interest and your sales team converts that to revenue.  

5. You're in the business of driving efficient revenue growth.  That comes through MARKETING and, relatedly, through PARTNERSHIPS.  Hiring 50 SDRs with a 3 person marketing team isn't smart.  You look like a fool.  INVEST in the discipline of marketing.

BOTTOM LINE

I am having call after call with Pavilion Members tearing their hair out that you have no f-ing clue what you're talking about when it comes to marketing.

Take some courses through Pavilion if you need to or DM me.  

But you're doing it wrong and it's going to cost you results in 2026.

Thanks for reading.

Love,
Sam

CEO @ Pavilion | Co-Host of Topline Podcast | WSJ Best Selling Author of "Kind Folks Finish First"

In 2026, the race will split into two categories.  

VC Backed AI Native:
- Expected hyper growth.  Growth ain't a goal.  It's a commandment.
- Experimental ARR facing GRR collapse.  Explosive on a chart.  Fragile IRL.
- Gross margins that are “fine for now” and hand-waved away as a future problem.
- Dependent on hype cycle and enterprise enthusiasm
- Small chance at $1B ARR
- Race to get to exit or secondary before you have to prove the business model
- VC investors whipping you into a frenzy 
- "Unicorns are dead.  I'm all in on SuperNovas (or a new moniker my team came up with last night)
- Brutal intensity but maybe you'll end up like Fyxer, Manus, Elyse, Lovable and get to the finish line
- Expected ARR Growth: 
-- 0-$100M - 300%
-- $100M+ - 200%
- Time Horizon: Get out ASAP before the music stops
- "This time it's different"

Non-AI SaaS / Everyone Else (including me):
- Growth that’s intentional, modeled, and meant to survive contact with reality
- ARR that compounds quietly, supported by actual customers and real CS motion
- Goal is Rule of 40-60
- Gross margins you can explain without squinting (65–90% and proud of it)
- Iced out of the hype cycle
- No meaningful chance at $1B ARR
- Long term focus
- "Long term games with long term partners"
- Slow and steady wins this particular race (which isn't the same race the AI teams are running)
- Expected ARR Growth:
-- 0-$100M - 40%
-- $100M+ - 20%
- Time Horizon: 10+ years
- "I'll just keep building a good business. (And sleep at night)"

If you're in the first category, enjoy the ride.  It might burn you out.  But you also might win.  

If you're in the second category, find your composure and design your business around steady compounding every day.

Personally, I'm in the second category.

Community is the antithesis of AI native.  

It's real relationships
Real people.
And real experiences.

It doesn't respond well to hyper growth pressure (and often breaks when forced).

It does respond well to a long term steady vision, a focus on human connection and meaning, and an emphasis on craft.  

There's no judgement.  

We all have to grow where we're planted.

And mine is one that builds over years and decades vs quarters.  

What game are you going to play this year?

There's >$10B of ARR in this picture.  

And even with operators of this size and scale, folks need support.

We just got back from a 3 day Pavilion Gold Winter Retreat in Mexico, the first of its kind for this program.

To say it was "magical" is an understatement.

Something happens when you get people away from their screens and their Zooms and put them in a beautiful spot together to share, to experience the beauty of the environment, and to workshop difficult problems.

This group brought their full selves to this experience.

Discussions about:

Being laid off.
Negotiating the right package to protect yourself and your family.
The existential fear of not moving fast enough in a world dominated by AI.
What great operators are doing to stay ahead of the curve.
How to solve backwards from enterprise value.
Creating long-term incentives for your management team to drive business outcomes.
The POV of LPs who haven't received a distribution check in years from your 2021+ fund vintages.
Chips in shoulders translating to chips in pockets.
The profile of great founders.
Seat-based pricing migrations to usage-based pricing.
Dealing with difficult boards.
Sharing perspectives across PE, VC, and operators.
Building a career that spans operating roles, board roles, advisory roles, and asset allocation.

Beyond that though, and because we all knew that Chatham House Rules prevailed, people truly opened up.  

They shared their challenges.
Their fears.
Their concerns.

GTM can be a grind.
At any altitude.  

Even the folks that seem like they have it all are working their way through their careers with fear, anxiety, and optimism all at once.

---

Within Pavilion Gold, we do dinners, we do virtual masterminds, we connect people to subject matter experts to answer difficult challenges.

We put people into non-competitive peer groups called Small Councils where you can learn from a group of operators who become friends and ultimately your personal board of advisors.

And all of that is awesome.

But IRL is where the real magic happens.

And I can tell you -- it's powerful.

Real life.  
Real human connection.

That's the best hedge against a world dominated by AI.

---

We're going to do 2 big retreats a year plus a dedicated track at GTM (our big conference) for Gold Members.

Next up is Jackson Hole, June 9-12.
Next year we're looking at Whistler in Feb of 27 and then Amelia Island in June of 27.  
TBD on 2028 but we'll probably try to do something in Europe.

---

If you're an operator at scale and any of this sounds interesting, DM me.

There's no online sign-up to be clear.

I personally interview every Member.

We're not "scaling" Pavilion Gold.

It is an elite membership.
It's not for everyone.
It's a meaningful investment.

But it will change your career and your life.

So there's that.

The beginnings of a whirlwind tour that will take me through Washington DC, Mexico, Miami, Boston, Vegas and New York. 

First stop: Frankfurt where I’ve been waylaid due to terrible weather in Europe. 

Had to find a sports bar to watch the NFL playoffs. 

An attempt to stretch my legs took me through some kind of Red Light district by the train station.  Will find a different route back to the hotel. 

Over the next two weeks:

- Pavilion Gold Winter Retreat in Mexico featuring a number of incredible operators and investors including Cassie Young, Nate Nasralla, Jonathan Moss, Monika Saha, 🌱 Allison Munro, and many more. 

- Miami to meet with Mike Lovell and brainstorm on the Miami Chapter

- Boston for a team offsite with Rich Gardner, Julia Segel, Josh Mait, Nicholas Tarnoff, and Samantha Carducci  and a big all community town hall to announce some major updates to the Pavilion community 

- Vegas to speak at the AlphaSense SKO with Kiva Kolstein, Ashley Hansen Grech, and Steve Rowland  

- Then back to Spain via NYC

Gonna be a whirlwind. 

Follow along. 

For now:

Frankfurt you have not made the best first impression and, on behalf of Carly Pallis, 

GO BILLS

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Someting beautiful and special about being at the airport at 6am in the cold winter morning, the sunrise barely scratching its auburn hues against the horizon, watching people get dropped off on their way to their flight.

Hugs.  Kisses.  And echoes of "love you" throughout the terminal as people say goodbye on their way to some new adventure. 

Sometimes the sheer overwhelming joy of being alive and giving and receiving love can catch you by surprise.

It's good to be alive.

After 25 years of building and scaling revenue teams across >$500M in ARR, the #1 reason I see sellers, managers, and CROs fail isn’t effort, strategy, or hustle.  It’s a lack of basic financial acumen (and I know Gal Aga agrees with me).

If I were going to design a course to fix that problem for revenue leaders, here’s exactly how I’d structure it. 👇🏻

Module 1: Understanding the P&L and the core financial statements

This module would cover financial literacy, not accounting theory.  The goal wouldn't be to go deep on the different kinds of depreciation or why R&D should be capitalized.  

It would be to quickly help revenue leaders get up to speed.  

Specific elements should include:

- How the P&L actually works: revenue, gross margin, operating expenses, EBITDA
- How the P&L connects to the balance sheet and cash flow statement
- Where revenue decisions quietly create downstream cost, margin, and cash consequences
- What “healthy” vs “fragile” P&Ls look like at different stages of growth

Key Takeaways:

Leaders would be able to scan a P&L in 60 seconds and understand:
- How the business is really performing
- Where the obvious gaps and inefficiencies are
- Whether growth is creating leverage or just hiding problems

Module 2: Unit economics and the true cost of growth

This is where most revenue leaders get dangerous with partial knowledge.

We would cover:
- GRR, NRR, churn, expansion, and why revenue quality matters more than topline growth
- LTV:CAC and why averages lie
- Cohort and channel-based unit economics
- How sales efficiency, payback periods, and growth rates interact

Key Takeaways:

You'd know whether growth is creating value or destroying it — and which segments, channels, or motions are responsible.

Module 3: Valuation, benchmarking, and building durable value

Benchmarks without context are how bad decisions get justified.  Too many people have no clue why revenue multiples exist, what they imply, and why they change with the market.

Benchmarks are the crutch of the half-informed.  This module would change that.

We'd focus on:

- How investors actually think about valuation
- Why different business models earn different multiples
- The real drivers of revenue and EBITDA multiples
- A valuation-first mindset for revenue strategy and investment decisions

Key Takeaways:

You’ll stop optimizing for vanity metrics and start making decisions that compound long-term enterprise value.

Revenue leadership without financial fluency is guesswork with confidence.

This course would be designed to change that.

Given its importance, I'm hoping someone is building this course and target it at CROs, CMOs, and revenue leadership.  

And given its urgency, I would hope that someone would launch this course on January 27th, ideally to the best and most enduring revenue community in the world.

Because this course would be an absolute banger.

Fingers crossed.

🤞🏼

Two important and related books. 

Wallace Wattles “The Science of Getting Rich” and

James Carse “Finite and Infinite Games”

Wattles speaks of the difference between the Creative and Competitive Minds. 

Carse classifies two types of games. Finite games are played for the purpose of winning. Infinite games are played for the purpose of continuing the play. 

Connecting those dots: there is a different approach to life that is not defined by the success or failures of other people but simply by your ability to continue to create from the source of your personal genius.  

Forcing myself to play other people’s finite games has been the source of most of my unhappiness in life. 

And conversely, the freedom to pursue creative non-zero infinite games has been the source of my greatest joy.

A mentor once told me, "At some point everyone becomes a capital allocator."

MY INTERPRETATION:

There's only so far advisory or employee equity will take you.

If you want to be a player in this world you'll have to write big checks.  

Like it or hate it, the way power is distributed is according to who actually invests.  

Not advisory equity.
Not small $5K checks.

But the people that commit 6, 7, and 8 figures into causes and companies they believe in.

Many people are understandably not in that position.
Many people don't have the privilege of coming from that position,.
Many people are struggling every day to simply put food on the table.

This is not a judgement.
At many times in my life, I've been one of those people.
For the majority in fact.

So this is not social commentary.

But there are lots of people who could make meaningful commitments, who have simply become used to people giving them ownership without making a financial contribution for it.

And those folks will always be on the outside.

If you want to be on the inside:

Your goal should be to create enough resources that you can make meaningful bets on the things you believe in.  

Only if you want to be on the inside.

And everyone's journey is their own.

But the path to power is derived from capital allocation.

So you have to get out your checkbook.

Jared Robin ⏭

Helping Founders & GTM Leaders Go-to-Market Collaboratively | Founder of RevGenius community of 40k+ GTM leaders | Startup Advisor | “The most important thing you can do in sales and life is be a homie” - Bloomberg

The loudest don't win. The most resonant do.

I help founders turn audiences into movements - not through marketing noise, but through authentic connection that compounds.

I've built this playbook firsthand:
- Grew RevGenius from 0 to 55,000 members and 7-figure revenue in 3 years
- Scaled multiple startups from zero to 7 figures, including 2 exits
- Now advising 12+ SaaS startups on audience-led growth

Here's what I've learned: The companies that create new categories don't compete for attention - they create their own gravity. They build audiences that become movements. That's The Resonance.

I work with founders and GTM leaders to:
- Clarify their POV so it cuts through the noise
- Build audiences and communities that compound over time
- Create category-defining movements, not just marketing campaigns

If you're ready to build through resonance instead of noise, let's connect.

Writer

Launched a newsletter helping Founders, Fractionals and GTM Leaders go-to-market collaboratively.

Best cold(ish) message I received this year. And the quickest I've ever been closed. From a 14 year old.

Adam Jay is raising a superstar. But just as important, this shows the power of communty and network.

He didn't just reach out to people cold.

He asked for dad's phone and sent messages from his own to those people in it.

I've never met him. 

But I trusted him implicitly because of the relationship I've built with his dad, one of the best humans I know.

I believe he hit his goal in a day too.

I'll let you translate that lesson to B2B sales. :)

Jared Robin

I help founders create markets, not fight for them 🏴‍☠️

Brought a puppy to my sales call today.

Best sales hack I've found in 2026.

(Not my puppy. Offered to Venmo for her the second she hit my lap though.)

Our first demo day of 2026 is this Thursday. No puppies, but we're showcasing technology that's actually worth your time:

BREVIAN - Knowledge-powered agentic copilot that understands your product, business, and customers to maximize sales performance and generate actionable intelligence for revenue leaders.

Von by Rattle - Real data science for revenue teams, no PhD required. Turns months of RevOps analysis into minutes of strategic clarity.

Traction Complete - RevOps Data Management Suite built natively for Salesforce. Cleanse, connect, and orchestrate your data with AI that works where you work.

Vidyard - AI-powered video messaging, hosting, and buyer engagement solutions for modern revenue teams.

Thursday, 11 am EST. See the new hotness in the market.

Startups don’t die when they run out of cash. They die when the founder runs out of energy.

I’ve seen too many startups and founders give up too early.

And I’ve seen ones that have pivoted 6 times and just hit $6 m ARR like Warmly,.

I’ve seen founders build the most popular new GTM SaaS on the planet 4 years after launching like Clay.  

Overnight successes rarely happen overnight.

They happen after time. After effort. After energy. After countless learnings.

To all the founders figuring it out - don’t give up.

If you stay in the game long enough, you will win.

It snowed 12" in Brooklyn yesterday. This morning I walked through it on the way to the gym. It was gross at the sidewalk before intersection especially. Where hundreds of people walk daily.

So I asked my gym if they had a shovel I could borrow at the end of my workout to shovel if the corners of the intersection that were 12" of snow deep still were covered. 2 of them were.

So, I got to shoveling instead of rushing home (had 30 mins before my first call).

Borrowed a second shovel from Dunkin Donuts on one of the corners to see if they had a better one. By now, the snow wasn't as fluffy and walked on so wanted some more leverage.

I can't tell you the level of joy this brought me. And it only took me 30 minutes.

To help the people of my neighborhood have an easier (and cleaner) commute to work or through the hood.

Gained a crowd of a couple police officers (whom I also asked for a shovel, which they didn't have); they offered to buy me coffee (super sweet).

At one point somebody who was waiting for the bus came over to grab one of my shovels to help me. It made me light up even more. 

To work with others to improve the road for others brought me almost to tears. 

This is what community is. Doing something and asking for nothing in return. Because you know it will help somebody (or a group of people).

Brought me back to why I started RevGenius. 

Also brought me back to the love I have for my family and wanting to put in work to help the collective to make sure the universe takes care of them too.

If you're crossing the street at Manhattan and Greenpoint today, hopefully this brings you a smile or inspires you to do something good for your neighbor.

Small acts of kindness, compounding, will make this world a better place.

There's no way school is teaching you any of this stuff we're doing with AI in GTM.

Just sayin.

Saw Jensen Huang on Rogan the other day. Joe asked if AI is going to take over the world. Jensen basically called it science fiction.

His point? AI only has what we've given it. It doesn't have the human factor.

That landed different for me because of what I'm seeing in GTM right now. Everyone's hiring "GTM Engineers" like they're going to save revenue. But here's the thing: an engineer can build you a perfect system without understanding what actually moves the business.

They can integrate your stack. They can write the workflows. They can make the data flow beautifully.

But can they tell you why your ICP is wrong? Why your messaging isn't landing? What category you should actually be playing in?

2026 is the year this flips. The tools are finally becoming human-native. They're starting to speak our language instead of forcing us to learn theirs. The gap between having a creative idea and turning it into a live system is closing fast.

Which means the strategists are about to eat. The people who understand customer pain. Who can design a category. Who know what story to tell and when.

Technical skills will still matter, but they won't be the bottleneck anymore. 

Strategy will be.

Agent.ai #humannative

Remember when social media wasn't a content factory? When it was about actual connection?

Now it's just noise. And it's not just social, it's every channel. Every GTM motion. The same playbook, louder.

I'm launching a podcast with Seed-Series B founders who aren't playing that game. They're not "going to market" - they're creating entirely new ones.

Building movements (they'll explain how). Rewriting categories. Proving there's a different way forward.

Conversations with founders taking on Salesforce, HubSpot, Gong - not by being louder, but by being different. Product, Category, GTM/Company alignment.  So hype.

Can't wait to share these frameworks and interviews with you.

If you want me to add you to the list, comment 'Create' and I'll do just that. 

(I'll even share the ai process I'm using to automatically do this with our Beehiiv).

Met with Aidan Gleghorn yesterday. Let me tell you, this dude is smart AF. How he got my attention was incredible.

He pitched me an idea he had to make RevGenius slack even better. A product he wanted to build. I took the call because he brought up an interesting way to look at a connecting our members with one another even better. Like 'Boardy'.

Any community leader has thought through this challenge. We've seen many solutions not meet our needs, but because there were no commercials (yet) I decided to take the call.

The day of the call he shared a LinkedIn post of his showing his content x Clay strategy for getting a job. I realized that this dude was thinking way outside the box, while still in college, thinking of ways to find work following graduation.

Should he build a product, an agency, or get a job as an SDR or junior ops role?

We all have our opinions, but what really sparked my interest in him as a whole as he's literally out here testing all paths. And he's being as creative as anyone I've seen in doing so. At such a young age.

Our call went over 30 mins (to 6pm). I had no meetings after and was piqued by him.

I found out he's also traveling 3 hrs to go to Tech Meetups IRL (from upstate NY) and going to start traveling to the city and other cities (7hrs ish away). That's rare.

Here's a picture he took from our call. 

Ignore the new facial hair, the mullet I'm testing out, and the two Homies in the call (it's a feature, no a bug I promise!).

Here's a kid, that is hungry and has what I call 'the ability to figure it out'. You can't teach this.

Curiousity, grit, hunger, agency and also is really smart.

If you're looking for an SDR or Jr GTM hire, and are open for somebody that doesn't have prior experience (on the books), this is your bet. 

If you're looking for a conversation with somebody who will be the future of GTM, he's your guy.

Bravo Aidan. I didn't realize I was signing up for mentorship (or had time for it) prior to taking the call, but I'm now fully invested in him. 

Connect with him.

Looking forward to our next call next week!

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The Battle

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