Sandy Zhen

Recruiting & Coaching by Zhen Inc

Founder & Sales Recruiter (US & Canada only)

MeazureUp

Sales hire #2 while joining company as employee #14
Sold to mid market & enterprise segment, large chain businesses across Canada & the U.S

Account Executive

Ritual.co

#1 AE ranking among a team of 9 account executives 
Broke company record of most closed won deals in month of October 2020, 420% above quota. 
Acting as a quasi-sales manager to other AEs
Major contributions in sales playbook & cold calling scripts 
Mentored and coached incoming sales hires 
Acted as the liaison between the sales function and product & marketing team

Jobillico | You'll be happier

Jobillico is a recruitment network partnered with Google Jobs and the Canadian Job Bank to create a better match between companies and job seekers. My role is to entice HR professionals to complement their existing hiring tools with the platform that is home to 10,000 hiring companies and 3 million job seekers. 

- Prospecting with inbound leads provided by marketing research team 
- Self initiated 30% of leads through research
- Average of 80-100 outbound calls / day to qualify leads  
- Book appointments for the Account Executive team 
- Average of 45-60 appointments booked per month

Sales Development Specialist

HomeStars

HomeStars is a network for homeowners to post reviews for contractors, separating the best businesses from the worst. I worked with service professionals in the home industry to build their reputation online with their past customer reviews. Happy to have served 120+ clients among small, medium and enterprise businesses to improve their SEO, advertise through word of mouth and generate more work projects! 

- Products; Brand Builder Program & Lead Driver Program 
- Prospecting; average of 100 outbound calls / day to find potential clients                      
- Educate clients on word of mouth advertising through reviews on HomeStars.com 
- full cycle sales from prospecting, closing & providing tips to succeed on platform
- Upsell subscription services with add-ons
- Negotiating subscription prices using least amount of discounting possible 
- Annual attainment of 122% above target

Virgin Mobile Canada

Acting Manager

Top Performers Award Winner (Presidents Club)

Worked for one of Canada's best cellular services provider, a Bell company. Every day my duties included helping members with their account inquiries, billing issues, technical errors and sold cellular devices, home internet and new rate plans. 

- Educate new customers on the Virgin Mobile LTE network 
- New activation monthly attainment 100-135% 
- Review existing customer accounts & discussed renewal options 
- Upgrade sales monthly attainment 150-200%
- Upsell & cross-sell to exceed multiple metrics of accessories and warranties 
- Resolve customer complaints & discovering sales opportunities in difficult situations 
- Member Experience follow up; Ensure customer satisfaction through callbacks while pitching additional products 
- Cold called customer database to generate in-store traffic & referrals 
- Mentored and trained new hires
- National recognition for best member experience through customer surveys
- Consistently remained in Canada's top 2% best sales rep

Retail Sales Consultant

Cash management
Sell bank accounts, credit cards & travel insurance 
Promote RBC Mortgages & refer to mortgage specialists
Provide preliminary advice on diverse investments & referred clients to financial advisors

Client Service Representative

WOW! mobile boutique

Sell mobile devices and monthly rate plans for Koodo, Fido, Rogers & Telus 
New activation & renewal sales 
Post-Sale Calls - checking in with customers regarding purchases and in-store experiences

Sales Representative

Wilfrid Laurier University

Research Assistance in departments of social and developmental psychology 

- Aided graduate students with literature reviews 
- Conducted social experiments & data analyses 
- Brainstormed methods to recruit participants 
- Coordinate schedules for research studies 
- Tutored students in social psychology & statistics 
- Proctored 2-3 exams/ semester

Research And Teaching Assistant

ACTV8 Marketing

Encourage customers to apply for the President's Choice Financial Mastercard 
Attach balance protection plans to sales

Contact: sandy@recruitingcoachingbyzhen.com

Recruiting - I recruit top sales talent for companies across Canada & the U.S. I have a successful track record of placing SDRs and AEs into companies within 30 days. DM me to inquire about having me assist with finding rock star talent. 


My Super Powers: Mentoring & Connecting People
📌[MENTORSHIP/SALES ADVICE]  
Being in sales for 5+ years, I still have so much to learn but have a hand full of tips and tricks that keeps me employed in the sales tech space. Happy to mentor any emerging sales professionals or trade sales secrets with veterans 🙋🏻‍♀️ 🌟 
[INTRODUCTIONS TO PEOPLE IN MY NETWORK]
📌 I genuinely enjoy connecting people with each other to further their possible synergies. Happy to make someone’s day by introducing you to someone that could help your professional or personal goals 

🚀 [FUTURE GOALS] 🚀 
My ultimate goal is to be a founder of my own software company one day. In the past 4 years, I have been qualitatively designing a sales training software. I often day dream about the day it launches and the number of sales professionals it can help! With this goal, networking to build a large following on Linkedin is important. I help as many people as I can to curate relationships and connections that will aid my software launch in the future. Super open to connect and chat with anyone in various industries, roles or backgrounds. I am open minded to talk to anyone as I love creating opportunities. Firm believer in an equal give and take interaction to network. The best way to network is to help people. 🙏🏻

I love sales, entrepreneurship and all things that fall under hustles 💪🏻 much enjoy meeting new people and discovering their passions as well. what’s your passion? Let’s connect and chat (I accept all invites)

Lippert

Digital Launch Program Manager

-Led the digital transformation as a Project Manager for a prominent e-commerce brand, successfully streamlining the integration of over 50 acquired brand websites into a single cohesive entity.
-Spearheaded the formulation and documentation of product requirements, enabling the development of a cutting-edge direct-to-consumer and business-to-business e-commerce platform.
-Hold weekly stakeholder meetings to provide updates, mitigate risks, and review budgets.
Pioneered the implementation of Agile Scrum methodologies across the development team, resulting in the standardization of epic, story, and task creation, leading to improved project efficiency.
-Collaborated closely with the Product Owner to prioritize and define multiple project scopes from conception in alignment with customer demands and development capacities, ensuring optimal resource allocation.
-Foster collaboration and communication between departments and various leadership levels to ensure alignment on project dependencies, resource allocation, and overall program objectives.
-Designed and delivered comprehensive training programs on Jira and Confluence processes, ensuring a scalable and efficient workflow across digital, creative, and development departments.

Digital E-Commerce Project Manager 

The Best College Prep

Ed-tech company with a focus on equipping students for technical careers. Our clients are pre-college students through mid-career professionals. 

*20 years of experience delivering SAT, ACT, and college prep training 1-on-1 and to groups. Create live programs and self-paced programs to help students succeed. 

Some of our clients recent results:
*Helping two clients who have no-tech backgrounds land fellowships with Google
*Helping a client go from making $35,000 as a admin assistant to $120,000 as a product manager
*Helping a woman who was unemployed make $65,000 in less than six-months
*Helping a single-mom go from making $65,000 to over $110,000 in less than two years
*Helping an admin assistant transition into tech as a Scrum Master in as little as three weeks

Program Manager

*Translate business requirements into go to market strategies to create customized solutions for clients by determining customers pain points and current resources
*Set-up new business technical interfaces from ideation to launch. Updated an e-commerce business and increased sales 10x in the first month, with 10% monthly growth, and a 20% repeat customer rate MoM
*Implement email and text message marketing funnels into businesses and use Google Analytics, *Facebook Pixel, and Facebook Ads to drive email sales. Results in an average increase of 30% increase in monthly  sales by re-engaging previous customers and bounced traffic
* Utilize HTML/CSS, Javascript, JQuery, Bootstrap framework and related tools to build websites for clients
*Taught front end web-development to over 100 women and girls through in person and virtual live workshops

Digital Project Manager

Expedia Group

-Worked with senior leadership across teams to define roadmap and product strategy with clear KPIs for success based on Expedia Group’s vision, user feedback, market research, and data analysis.
-Maintained backlog with engineering teams, ensuring stories and requirements are clear, prioritized, and planned to meet targeted milestones for each sprint and release.
-Researched and defined user needs, translating them into user stories and requirements.
-Collected and analyzed customer and call center data to make data-driven decisions and deeply understand customer pain points to determine project priority and impact 
-Decreased call center volume by 10% by analyzing customer feedback data and leading a cross-functional team through a full cycle continuous process improvement project 
-Standardized a process to bring product defects and projects to closure faster and trained internal and external teams which reduced our defect and project closure time by 40%
-Established and implemented project management processes and methodologies for software and product teams to ensure projects were delivered on time and with customer expectations
-Tracked key project milestones and adjusted project plans, resolved issues, and managed dependencies, risks, and resources to meet the needs of enterprise partners

Product Manager

Continuum Clinical

-Facilitated sprint planning, and daily scrums, and helped development and business analyst teams remove blockers
-Coordinated implementation of quality test plans for digital marketing assets for pharmaceutical drug launches and study recruitment
-Managed requirement-gathering activities including defining the scope of work, customizing projects, and collaborating with technical and customer-facing teams to drive project success
-Participated in daily scrum stand-ups

Salesforce Business Analyst II

JeffreyM Consulting

-Managed social media integration, process management, training, and management for six Fortune 500 companies 
-Managed and optimized the configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform
-Identified performance gaps, and optimization opportunities; designing and configuring the appropriate solution
-Ensured that all client users are trained, educated, and up to date on platform use, best practices, and functionality
-Assisted the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
-Collaborated with senior marketing executive teams to establish KPIs and create customized training and operational plans for each client. This helped to decrease enterprise digital marketing teams' onboarding time by 75%
-Utilized Sprinkler Enterprise Content Management System and integrated analytics engines, eCommerce platforms, testing & personalization tools, and marketing automation for enterprise clients
-Oversaw the systems management and social media platform integration for two global pharmaceutical companies through merger & acquisitions 
-Helped clients analyze social media data and trends to make comprehensive social media strategies and introduce special marketing campaigns around products, sales, and initiatives. Helped increase retail traffic by 50% to closed retail stores at the beginning of pandemic shutdowns

Project Implementation Specialist

Crowley Engineering Group, LLC

*Coordinated community visits and data collection efforts of four engineering contracting companies for eight small towns and cities in Indiana
*Performed energy audits for municipal buildings and water treatment plants
*Presented findings and construction estimates to communities to help prioritize building efforts
*Managed 12 employees on four teams to ensure project completion by coordinating schedules and estimating time of work
*Presented findings of analysis to the State of Indiana Department of Energy 
*Liaison between the mayor’s office and contracted companies

Engineering Audit Project Manager

Kelly

-Corrected error measurements on four machines, prevented hundreds of thousands of parts from having to be remade, saving the company in excess of $1 million in potential waste 
-Maintained quality control by overseeing machines to ensure quality and efficiency while training 20 technicians on standard operating procedures to ensure organizational goals are met
-Optimized continuous workflow process and improved manufacturing processes for several car programs to improve operator efficiency and reduce production time by 20%
Identified operational gaps and implemented Lean and Six Sigma manufacturing techniques to reduce rejects by 30%

Engineering Technician Contract- Kelly Services

Children's Home and Aid/ Chicago Public Schools

I currently facilitate a girls' mentoring program twice a week that focuses on building self confidence, mutual respect for others, and learning to act like a young lady. I also help the after school programs director with administrative tasks such as filing, answering parent questions, and updating databases.

Volunteer/Mentor

Digital E-Commerce Program Manager | E-Commerce, Digital Marketing, Jira, AI, Project Management

I’m Miesha Jihan Williamson, a process improvement professional passionate about bringing order to chaos and helping companies streamline growth, and improve profit margins, and customer experiences.  

I’m six-sigma certified with experience ranging in technology, pharmaceutical, travel, e-learning, and digital marketing industries.  I love using technology to create products keenly focused on the consumer and their needs to drive for results, and have been very successful in doing so.  Here are a few examples of my successes:  

Digital Transformation and Processes:
* Updated an e-commerce business and increased sales 10x in the first month, with 10% monthly growth, and a 20% repeat customer rate MoM
* Took over a two-year stalled transformer identification project from ComEd electrical company in the City of Chicago and led to completion in 30 days
* Decreased call center volume by 10% by analyzing customer feedback data and leading a cross-functional team through a full cycle continuous process improvement project 
*Standardized a process to bring product defects to closure and trained internal and external teams which reduced our defect closure time by 40%

Manufacturing and Energy:
* Identified operational gaps and implemented Lean and Six Sigma manufacturing techniques to reduce rejects by 30%
* Led and organized a team to conduct a statewide municipal energy audit and identified $20 million in energy savings and an average of 30% reduced consumption per town
* Within one week of starting at a manufacturing company, identified machine calibration errors that saved the company $1 million in potential waste that year
* Optimized continuous workflow process and improved manufacturing processes for several car programs to improve operator efficiency and reduce production time by 20%

Education and Career Prep:
* Helped students increase ACT scores by an average of 5 points earning students full rides or tuition at schools like Wesleyan University, Columbia, Ohio State, and Washington University
* Helped women 2x and 3x their salaries in as little as three weeks (6 mo average) by helping them transition into tech

Areas of Expertise: Product Management, Growth Marketing, Project Management, Digital Marketing Strategy and Operations, Content Strategy, SEO Strategy, and Keyword Analysis, Social Media, Digital Ad Strategy, Web Analytics, Community Management, Business Analysis, Software Configuration, Requirements Gathering, User Acceptance Testing, Risk Management, Time and Cost Estimation, Team Development, Budget Analysis

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Sandy Zhen

Miesha Jihan Williamson

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