BST Global

✅ Designing and implementing customer success frameworks tailored to the unique needs of diverse client bases.
✅ Building strong client relationships through proactive communication and personalized support strategies.
✅ Driving product adoption and maximizing customer lifetime value through targeted training and onboarding programs.
✅ Leveraging data-driven insights to identify opportunities for process optimization and continuous improvement.
✅ Collaborating cross-functionally with sales, product, and support teams to ensure alignment and exceed customer expectations.

Customer Success Lead

Disability Rights Florida

Our Board of Directors establishes our goals and priorities each year. Along with the leadership team at Disability Rights Florida, the Board approves Disability Rights Florida’s budget and policies on a regular basis.

Member Board of Directors

NielsenIQ

Responsible for the leadership of three different verticals, supporting the Finance & Human Resources technology for the organization.
●	SAP SD/Billing – Senior Director leading the SAP technical team that supports $3B in billing and contracts annually. E-Invoicing, Revenue Recognition, & Service Delivery functions. 
●	Redesign/Implementation of major business processes such as Opportunity to Cash (Revenue Cycle), Procure to Pay (Procurement Cycle), Record to Report (Retorting Cycle), and Hire to Retire (Human Capital Cycle).
●	Road mapping - Led over 30+ Modernization & Operational improvement efforts to reduce severity issues to less than 1% a year for the last 3 years. Created Legacy Application and future technology roadmap to drive decision making and investments.
●	CRM Integration – Maintain technical interfaces between SAP Billing & SaaS CRM integrations.  MS Dynamics, Experlogix, Conga & Salesforce
●	Managed Analytics, KPI's, 40+ SAP consultants, Program Managers, & cross-functional teams to deliver multiple projects on time and within budget.
●	Mergers & Acquisition – Provide due diligence and post-sale of over $1.5 Billion in acquisitions and led SAP integration of over 25 global companies. 
●	Weekly team calls, training, mentoring and process resolution.

Global Director Of Technology, Mergers & Acquisitions

Nielsen Company

Prioritize initiatives and requests against diversity focus areas and provide leadership for Asian Americans Links (AAL) Employee Resource Group for the Southeast region.

ERG Leader: AAL SE Region

Manage international digital engineering programs, coordinating multiple technology stacks, and integrating solutions to meet clientele need.

Managing latest mobile ratings solution, providing the latest technologies in reaching and understanding what resonates with our clients.

Program Manager

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
●	Leveraging technology automation to identify and develop project efficiencies. 
●	Created new operating procedures that reduced integration lifecycles by 30%.
●	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.
●	Integrated 15+ companies, on-time, under budget, and implemented new automation in parallel.

Director Of Technology

Leading the Global integration practice for Enterprise Platforms. This team works to integrate new companies into our HR, Billing, Finance and Payroll portfolios, powered by SAP.

Successfully managed a team that oversaw 20+ M&A efforts over 3 years.   Chief responsibilities included: 
•	Leveraging technology automation to identify and develop project efficiencies. 
•	Created new operating procedures that reduced integration lifecycles by 30%.
•	Developing and managing strategic partnerships within the company to facilitate faster integrations, and more precise resource needs.

Director Mergers & Acquisitions Integration Leader

•	Responsible for assembling project plans and teamwork assignments for online platform. Direct and monitor work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. 
•	Responsible for tracking key project milestones across multiple teams, and time zones, while adjusting project plans and/or resources to meet the needs of customers. 
•	Work with Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities to achieve the goals of the enterprise.
•	Provides subject matter expertise in areas including project management & infrastructure, setup of local project offices, project scope definition, risk identification, project methodology, resource allocation, facilitation, and other areas of expertise based on professional knowledge and background.
•	Co-Leader of Professional Development for Asian American Leaders, Employee Resource Group

Engineering Project Manager

Sustany Foundation

•	Responsible supporting the organization’s projects and mission to create awareness in for a more Sustainable Tampa Bay.
•	Contribute to social media and blogging efforts to raise awareness and promote organization
•	Create strategic relationships with local and national businesses to further the reach of the organization
•	Ran organizational planning and development events and offsites for multiple years.

Executive Board Member

Nielsen

Drove initiatives to assist the company in environmental responsibility strategies and collaborate with our colleagues, clients and vendors to drive forward a holistic approach that will optimize our positive impact on the environment.

Green Team Leader SE Region

PMI Tampa Bay

Member of the Professional Development team responsible for researching highly qualified speakers for professional development workshops to provide top quality, relevant education events to the chapter.

Director of Professional Development

Leslie Controls

Led team of staff & consultants, working with Senior Leadership team of the business in a rebuilding effort to fix a key Circor business unit.  
•	Manage, direct, and implement operations strategies and objectives to ensure the achievement of division’s goals.  Focuses for short-term goals are systems up-time, on-time-delivery, cost of sales, quality, gross margin, and human resources throughout the Value Stream Management (VSM) value chain. Focuses for long-term goals are the formulation, planning, and implementation of strategies for ongoing process improvements throughout the VSM value chain. 
o	Led strategies to create first IT roadmap for Power & Process organization to lay out a plan for integration of multiple companies across the globe. 
o	Development of KPI and metrics to departmental information to the business.
o	Supported corporate datacenter by providing facilities support, and scheduling and establish preventative maintenance for critical support systems (UPS, Generator, Fire Suppression, HVAC, etc.)  
o	Managed Epicor Vantage ERP environment
o	Improved system performance by 30% (response time to user) and reduced server/database processing bottlenecks by over 70% through virtualization, hardware migrations, and establishing SOP’s.
o	Enterprise PDM deployment to Circor India business and supporting the VP of Engineering o	o	Development of ECN (Engineering Change Notices) solution
o	Managed IT project to upgrade all systems to latest CAD software
o	Shop Floor software management and support (DNC,CNC, Kiosks, & Barcoding)
o	Assisted in the Quality Management System rollout 
•	Budget planning for $120 million dollar business unit.  Reduced 2013 budget by 10%.
o	Reduced capital leases by 35% on copier fleet and negotiated Managed Print contract to reduce toner cost by 70%
o	Negotiated telecom expense reduction of 50% that will save $10K/year at minimum.

Senior Information Technology Manager

CIRCOR International, Inc.

Additional role to begin leveraging expertise in managing multiple projects that are at many sites, yet similar in overlapping needs, and be able to streamline the work in those projects while creating sustainable solutions that can be shared within the organization. 
•	SOX/ITGC controls project to diagnose and remediate deficiencies within business units. 
•	Assist in the definition of the SOX/ITGC framework that will be followed by the whole organization
•	Designing Segregation of Duties standard processes to assist the business units in securing their systems. Assist global business units in completing financial risk reviews.
•	ITIL Process definition project 
•	Software Licensing Discovery and Application Portfolio project
•	Global Trade Compliance & Data Segregation project (ITAR, Import/Export Compliance)
•       Telecommunications project - 15% reduction in monthly bill by negotiating and consolidating existing service providers.

Special Projects Manager

Collaboration Portal 
Document Imaging Laserfiche 
Global ERP selection & business case projects.  
Application maintenance & development
Contracts & license management

Project Manager & Web Dev Lead

Customer Success, Executive Leadership | Strategy | M&A | Advocacy | Automation | SAP | Board of Directors

As a global tech & operations executive, I lead the IT strategy and execution key verticals: Finance, Human Resources, and Mergers and Acquisitions. With over 20 years of experience and direct leadership of teams in 12 countries, I have been fortunate to create a proven track record.  Delivering complex and high-impact projects that enhance efficiency, drive value, and foster innovation for the organization, as well as investing and building up those I am fortunate to collaborate and lead.

I am passionate about leveraging technology to solve business challenges and create opportunities for growth and improvement. I am also a diversity advocate and a community supporter, having contributed over 5000 hours of service to various non-profits. My mission is to use my leadership and expertise to make a positive difference in the world.

Santosh Mathew

Sunshine Health

Hillsborough County

Chair of the Diversity Advisory Council under Hillsborough County Commissioner’s.  I will be serving as chair from January 2024 - January 2026

Diversity Advisory Council Chair, Board of Directors and Hispanic/Latino Representative

Hispanic/Latino Representative and Vice Chair of the Diversity Advisory Council under Hillsborough County.

Diversity Advisory Council Vice Chair, Board of Directors and Hispanic/Latino Representative

Tampa Connection

Centene Corporation

Supports the implementation and drives the ongoing maintenance of selected products through communication and solid relationship management with internal and external stakeholders and our client The Department of Health (DOH) by identifying opportunities for integrated process improvement, escalating issues as necessary, and supporting the success of the CMS Health Plan. Tasks leading in tracking, researching, and resolving escalations from Members and Providers, as well as other escalated areas such as MET, Grievances, Compliance, Vendors, Appeals, Utilization Management and other areas for final resolution. Creates and maintains reporting tools to effectively analyze and develop process improvement opportunities that enhance the operational effectiveness of the CMS health plan. Writes articles to be featured in the quarterly CMS member newsletter.

Senior Product Operations Specialist 

WellCare Health Plans

Supports the implementation and drives the ongoing maintenance of selected products through communication and solid relationship management with internal and external stakeholders and our DOH client by identifying opportunities for integrated process improvement, escalating issues as necessary, and supporting the success of the CMS Health Plan. Tasks leading in tracking, researching, and resolving escalations from Members and Providers, as well as other escalated areas such as MET, Grievances, Compliance, Vendors, Appeals, Utilization Management and other areas for final resolution. Creates and maintains reporting tools to effectively analyze and develop process improvement opportunities that enhance the operational effectiveness of the CMS health plan.

Senior Product Operations Specialist

Executed all communications such as monthly bulletins, action alerts, legisalative updates, and newsletters to our 500 PAC members. Updated content on WellCare’s Government Affairs social media platforms bi-weekly. Created a strategic plan for an effective grassroots advocacy campaign that will be implemented enterprise-wide. Created and updated content for the WellCare Action Center website weekly (PAC, Grassroots Advocacy, and Voting information). Delivered presentations to associates across the company to join the WellCare PAC and get engaged with our grassroots efforts.

Government Affairs Analyst 

Hillary for America

As a field organizer I oversaw the West Tampa, Town N' Country, and Westchase Area. I recruited over 85 volunteers to attend phone banks, voter registration drives, and canvassing events to get people to vote for Hillary Clinton and ALL other Democrats up and down the ticket. Our office was located in Ybor City. I am proficient in Vote Builder and cutting turf for canvassing.

Field Organizer

The Florida Democratic Party

Assisted the Director of Party Affairs, Nicholas Pellito. Assisted in the execution of the Democratic National Convention in Philadelphia On July 25th-29th, 2016. I helped organize and execute the Leadership Blue Gala in Ft. Lauderdale in June 2016, as well as administrative duties such as answering phone calls, resolving constituent cases, filing compliance reports, etc.

Deputy Assistant Secretary

League of women voters @ FSU

League of Women Voters (LWV), members at large, became an established collegiate club on campus at Florida State University! We are a political non-partisan organization that encourages informed and active participation in government. We are active in spreading awareness on public policy and encourage people to register to vote! We have recently been approved by the State League of Women voters as a nationally recognized Member at Large!!

President and Founder

State Representive Janet Cruz

As my last internship before graduating from The Florida State University, I interned at The Capital with House Leader Janet Cruz. I completed bill analysis, met with other representatives to inform them on bills Janet was for; as well as handling her calendar, constant contact, answering phone calls, and took notes during session. I utilized excel to create charts and graphs for visuals on Janets social media, managed her social media platforms, and performed other administrative duties.

Intern

Kathy Castor Tampa Office

I held an internship with Congresswoman Kathy Castor's district office for the summer. I researched bills, wrote bill analysis, worked with excel, powerpoint, uploaded content on all social media platforms(LinkedIn, Facebook, and Instagram), as well as other administrative duties.

Summer Intern

Danielle Gutierrez was born and raised in Tampa, Fl. A vivacious, self motivated Hispanic professional with an understanding of politics, healthcare, project/product management and the media. She received a B.S. in Political Science from The Florida State University in 2016 and graduated with a Master of Science in Management with a concentration in Project Management at The University of South Florida in August 2020. 

She is always looking for new opportunities that will allow her to gain experience, knowledge, and professional growth. She strives to make a difference in the world by driving positive social change in her community and advocate for people who don't have a voice. She executes this through the media, non-profits, healthcare, education, and political realms. She is the Chair of the Diversity Advisory Council for Hillsborough County. She also sits on the board of Tampa Connection, a Nonprofit organization that focuses on leadership, networking, and volunteering time through special projects for local nonprofits. 

Danielle is currently employed at Centene Corporation as a Program Manager. She provides invaluable support to the FL market (Sunshine Health) as the subject matter expert for the Children’s Medical Services (CMS) Health Plan. She handles day to day operations of the Plan, as well as project manage special programs and innovative initiatives. She works directly with internal and external stakeholders, as well as their client, the Department of Health (DOH), to ensure we are delivering on our contractual commitments and demonstrating our value to our government client and those we serve. 

The views expressed on this account are mine alone and do not necessarily reflect the views of my employer, Centene Corporation. 

taplio

The Battle

Santosh Mathew

Danielle Gutierrez, MS

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