Sarah Turner BNI® 💥

White Associates Ltd

Business Manager

A Buyer's Choice Home Inspections

A local West Auckland pre-purchase building inspection franchised business. 

Responsibilities 
•	Support with business strategy and financial planning. 
•	Two monthly GST returns. 
•	Preparing the books for our accountant.
•	Support with any issues that might arise. 

Achievements
•	Helped my husband to build a successful pre-purchase building inspection business.
•	Designed and implemented a prospecting system utilising open home buyers.  
•	Successfully marketed our business online and in person to become established. 
•	Networked with businesspeople to establish our brand and credibility locally.  
•	Implemented new software to streamline the booking process.

Business Owner / Director

BNI (Business Network International) New Zealand

A national franchise, part of a global franchise which helps businesspeople gain more revenue through business networking and qualified referrals. 

Responsibilities 
•	Actively contribute to the strategic planning of the organisation by contributing to the targets and goals for the team each year.  This year we hit our growth target early. 
•	Prepare and distribute our national communications including branding updates, campaign releases and training opportunities. 
•	Provide EA support to our two directors, each with their own unique style.  
•	Support the wider team of local directors with advice on policies and procedures. 
•	Assist the directors to recruit, prepare contracts for, train and onboard new team members.
•	Direct the operations assistant, my full-time direct report, with a focus on:
-	Providing supervision and necessary information to facilitate her role.
-	Offering guidance and training to enhance her skill set.
-	Mentoring her for increased responsibilities within the organisation.
•	Manage and maintain our national membership database for over 2800 members. 
•	Update and manage the national blog site through WordPress. 
•	Update and manage the national website and continuously work to improve our SEO ranking.  
•	Provide technical support for our global software system at all levels of the organisation.   
•	Facilitate and MC our national bi-annual leadership team training and monthly team meetings. 
•	Ensure all documentation and materials are up to date and correctly branded. 
•	Schedule, post and update our teams on training registrations, completions, and targets. 
•	Celebrate events, milestones, and achievements actively across our social media channels.  
•	Prepare and distribute weekly education moments for presentation.
•	Prepare and maintain training manuals.
•	Manage stock and organise internal and external suppliers.  
•	Coordinate and oversee nationwide events for our leaders and members.

Operations Manager 

A national franchise for building inspection or pre-purchase inspection and reports in New Zealand. 

Responsibilities 
•	Created franchise advertisements to help sell our first franchises in New Zealand. 
•	Prepared and delivered franchise presentations to potential franchise owners. 
•	Assisted in the sale of franchises to establish the New Zealand national franchise. 
•	Implemented the purchasing systems for all franchise equipment, software, and systems. 
•	Mapped out all the statistical boundaries for each of the New Zealand franchises. 
•	Provided technical inspection training and support to franchisees in house and out in the field. 
•	Trained and supported new franchise owners to prospect efficiently for inspection opportunities. 
•	Assisted new franchise owners to create professional networks within their franchised territories. 

Achievements 
•	Qualified as a building inspector through both AHIT and InterNACHI. 
•	Designed and built the New Zealand specific software template to aligning our inspection protocols to the New Zealand Standard 4306:2005 for Residential Property Inspection.

Operations Manager

Ray White

John Goodrum was one of Ray Whites Elite Salespeople selling in the top 5% of agents internationally. 

Responsibilities 
•	Absolute discretion, loyalty, and dependability as John’s trusted Executive Assistant. 
•	A strategic partner for new initiatives and strategies, someone to bounce ideas off. 
•	Schedule and supervise work for John Goodrum’s part time, casual staff, and contractors. 
•	Recruit and train new staff and contractors.  
•	Write marketing text and organise photographs for all new to market properties.
•	Plan, prepare and book promotional materials, weekly display, and open home advertising.   
•	Prepare contracts and take offers for the sale of residential property. 
•	Process contracts to completion of settlement facilitating a smooth transaction. 
•	Regular correspondence with solicitors, vendors, valuers, and purchasers.  
•	Schedule John’s busy open home schedule (often 8 per day) every week. 
•	Call and organise follow up correspondence to all open home attendees. 
•	Developed a call calling system for the team to help John Goodrum prospect for new listings. 
•	Daily database management using Top Producer 8i and the Ray White CRM system.  
•	Attend property viewings or building inspections as needed.

Executive Assistant to John Goodrum (Elite Member)

Avondale College  Auckland

At Avondale College from January 2003 to June 2005, I worked as a Science and Chemistry teacher. My responsibilities included delivering engaging instruction to students of varying proficiency levels, active participation in extracurricular activities, meticulous lesson planning, and providing pastoral care to foster a supportive learning environment. I excelled in teaching low-ability and ESOL students, consistently achieving high pass rates. Additionally, my contributions to the pastoral care of young adults led to an early appointment as Associate Dean with an associated salary increase.

Science and Chemistry Teacher, Third Form Associate Dean

Responsibilities 
•	Teacher of Science, year 9 to year 11. 
•	Teacher of Chemistry year 12 and 13. 
•	Pastoral care and management of year 9 students. 
•	Teacher in charge of girl’s chess. 
•	Ran the Australian National Chemistry Quiz. 

Achievements 
•	Excelled in the teaching of low ability and ESOL students as represented by average pass results over cross section of students within the departments. 
•	Active participant in the pastoral care of young adults in the college environment. Invited early on in career to pursue a role as an associate dean resulting in higher salary level.

Weekend and relief administrator/receptionist while at university

I am an outgoing, self-motivated, and bubbly individual who likes to take initiative. I am both strategic and analytic in my approach with an added passion for people and the ability to work alongside others injecting enthusiasm and bringing both positive energy and leadership to the team.  

I thrive in a busy environment where I can adapt quickly and be flexible as needed. I love to be the go-to person assisting the team with operational and technical details in a calm, professional and supportive way, enjoying the satisfaction gained from achieving our shared targets and goals.

I am highly organised, know how to prioritise, delegate, make decisions and problem solve. My high level of attention to detail allows me to carry out tasks thoroughly with accuracy whilst still being flexible to changing circumstances and demonstrating absolute trustworthiness and discretion.

Franchise Owner 🔍

Sales & Marketing, 
Prospecting for Inspections for Duane Turner - Inspector, Waitakere & Surrounding areas.

Sage Rental Services

Branch Manager

Clean Harbors

Mersino Dewatering

I manage the operations, sales, logistics, service and administrative functions of a 22-person team covering the entire Mid-Atlantic Region. Responsible for ensuring all functions worked together to achieve and exceed defined branch goals and objectives including growth in revenue and overall profitability.  

●	Fiscal year 2020 increased profitability by 12% resulting in an increase of more than $397K
●	Annually exceeded set revenue goals by more than 2% resulting in an increase of $483K
●	Designed and implemented procedure for post use equipment return and maintenance resulting in an increase of equipment readiness from 55% to 87% ready to use within 48 hours increasing ability to generate more revenue with same assets
●	Supported the accounts receivable process with customers ensuring less than 1% of all billed revenue went uncollected
●	Established local training procedure for onboarding new talent and ensuring familiarization with safety protocol resulting in zero OSHA reported injuries in 2021

MidAtlantic Regional Branch Manager

Renewal by Andersen

I managed a 27-person team split across 2 regions responsible for the post sales operations of the territory which generated over $37MM in revenue.  Responsible for ensuring all phases of the post sales process remained inside established cost management and profitability metrics.  Responsible for all phases of customer success including installation and problem resolution. 

●	Ensured all installation scheduling resulted in no less than 3% unused capacity resulting in capturing the full $37MM in revenue
●	Managed post installation service procedures ensuring all standards were consistently upheld 
●	Developed and implemented in house permitting and HOA management position reducing overall cost of these processes from $130k to $55K annually saving 57%
●	Coordinated with corporate manufacturing and logistics ensuring a 97% on time arrival of installation materials
●	Established preferred local vendors allowing the negotiation for no delivery fees saving $4K annually

USMC

I managed a staff of 35 to oversee operations for 2 reserve companies of over 300 Marines.  This was a staff of Marines from across different occupational fields designed to support the reserve element in the planning and execution of their annual training requirements.

●	Ensured over 500 pieces of communications equipment valued at $1.5 MM maintained a readiness rate above 90% allowing it to be used for training exercises
●	Coordinated over 1130 events within the local community providing support to local and state organizations
●	Managed personnel assignments and maintenance of the facilities located in Baltimore ensuring complete security coverage and functionality for 365 days a year 
●	Wrote and implemented local policy and procedure to support the guidance provided by senior level supervisors

Director of Operations (Company Gunnery Sergeant)

I directed 5 teams specializing in different types of communications totaling over 109 Marines to provide mission essential support to a Marine Artillery Regiment.

●	Coordinated with civilian contractors to facilitate the transportation of over $12MM worth of communications equipment around the islands of Japan
●	Worked with Japanese counterparts, ensuring 100% compliance with international regulations 
●	Assisted Oracle talent in the development of course work to train over 3900 Marines in new maintenance program
●	Ensured all Marines in Communications were within standards for all established training requirements 
●	Ensured all Marines and equipment in Communications maintained a deployment readiness of more than 85% allowing for an 8-hour response time to orders

Operations Chief

Managed and trained 4 recruiters to cover a 6,000 square mile territory in the recruitment of Marines.

Recruiting Station Chief

Developed leads and conducted sales calls covering 6 counties in rural Indiana.

Canvassing Recruiter

United States Marine Corps

Conducted preventative and corrective maintenance on communications and radar equipment.

Cryptographic Repair Technician

I am a resourceful and deliberate senior operations leader with more than 19 years of experience in streamlining team processes for medium and large organizations driving operational success to achieve maximum productivity. 

 In 2021, increased 1 year profitability from 35% to 47% which resulted in an increase of more than $397K.  Consistently delivered 23% above annual revenue goals from 2018 to 2021 resulting in bringing in more than $483K above projections.

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Sarah Turner BNI® 💥

Warren Howard

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