I care a lot about building things that are thoughtful with people’s time, attention, and energy.

I’m a technical product and engineering leader with 10+ years in software. I’ve led engineering teams, taken real ownership of messy internal systems and AI initiatives, and spent a lot of time in the unglamorous, messy middle (my favorite!) figuring out why things break, get slow, or exhaust the people using them.

Over the last few years, I’ve worked as an executive coach for engineers, PMs, and founders. This experience changed how I see organizations. It gave me a front-row seat to where work actually gets stuck. (Un)surprisingly, it's not in the tech itself, but in unclear ownership, misaligned objectives, and communication that has fallen to the wayside.

That perspective has made me sharper about trust, partnership, and how real decisions actually get made.

My free time consists of learning to hip hop dance (still terrible but still having fun, thanks for asking!) and weightlifting. I have a strong affinity for wigs. My favorite will always be when I dressed up as Estelle from the Golden Girls.

Sarah Ing

Colleen Millerman

The Newleaf Company

At The Newleaf Company, I partner with purpose-driven organizations during pivotal moments of growth and change — post-acquisition, rapid scale, or critical product launches. I provide hands-on advisory, coaching, and fractional leadership to help teams align strategy, operations, and people.

Signature Offering
Org & Ops Health Score: A proprietary assessment and scoring model that pinpoints organizational strengths, bottlenecks, and opportunities for improvement — creating a clear roadmap for scalable systems and healthier growth.

Core Services
• Advisory & Coaching: Supporting executives and operators with strategic decision-making, leadership development, and organizational clarity.
• Fractional Leadership: Stepping in as a Chief of Staff or Head of Ops to bridge strategy and execution during high-stakes transitions.
• Operational Strategy: Designing systems and workflows that scale effectively while supporting both performance and people.
• AI & Innovation in Ops: Applying practical AI and no/low-code solutions to simplify complexity, unlock efficiency, and future-proof operations.

Thought Leadership & Community
In addition to client work, I am the Founder of Leadership &, a digital publication exploring leadership, AI, and wellness, and the Community Host of AI for Strategic Operators, a peer community for operators navigating the future of work.

Founder & Strategic Ops Partner (Head of Ops, CoS, Strategic Program Management & Initiatives)

Experis

Engaged as a strategic consultant to guide a major higher education institution through a multi-year Identity & Access Management (IAM) transformation. Focused on portfolio-level program oversight, product strategy, and operational excellence to ensure institutional resilience and scalability.

• Provide advisory and program leadership across multiple IAM workstreams, aligning vision, roadmap, and execution with enterprise security and academic objectives.
• Act as a bridge between IT, academic leadership, and operations to translate institutional needs into actionable product and process outcomes.
• Drive change management and adoption of new IAM tools, processes, and governance frameworks to strengthen compliance, security, and user experience.
• Implement portfolio-level oversight of internal staff and contractors, ensuring alignment across cross-functional teams and delivery against strategic goals.
• Lead strategic planning sessions that connect product, technology, and operational priorities to long-term institutional success.
• Introduce process improvements and best practices that enhance collaboration, transparency, and delivery speed across departments.

Strategic Consultant – Product & Operations Transformation

Aperture Pet & Life

Aperture Pet & Life is a leading online retailer, manufacturer, and distributor specializing in products and solutions for freshwater, saltwater, reptiles, and amphibian ecosystems and habitats. With a commitment to excellence and innovation, Aperture Pet & Life serves a diverse customer base, offering a wide range of high-quality products designed to meet the unique needs of pet owners, enthusiasts, and professionals alike.

Senior Director, Operations (Product Strategy & Program Management)

Provided coaching and mentorship to participants enrolled in 2U's Product Management Pilot program, focusing on key areas such as product strategy, roadmapping, user research, and agile methodologies through one-on-one coaching sessions tailored to the needs of program participants.

Product Management Coach

ANDMORE

Andmore (formerly Juniper by IMC) is a forward-thinking technology company specializing in providing fully integrated wholesale omni-channel commerce solutions. With a focus on B2B SaaS products, Andmore empowers businesses to reimagine their operations and drive growth in today's dynamic digital landscape. Through innovative product offerings and strategic partnerships, Andmore helps companies streamline their processes, enhance customer experiences, and unlock new opportunities for success. With a commitment to excellence and innovation, Andmore is dedicated to supporting businesses on their journey towards digital transformation and market leadership.

Director, Product Management & Operations

Office Depot

Office Depot is a leading provider of business services, products, and technology solutions for small, medium, and enterprise-level organizations. With a focus on delivering comprehensive office supplies, furniture, technology, and print services, Office Depot serves as a one-stop destination for businesses' operational needs. Leveraging innovative digital platforms and customer-centric solutions, Office Depot is committed to empowering businesses to achieve their goals efficiently and effectively.

Senior Manager, Product Management

Digital Program Manager, eCommerce

JM Family Enterprises

Supported a captive finance company's marketing initiatives by leading social media efforts, developing an education-focused marketing plan, and developing content for the company's first-ever external blog.

eCommerce Associate

Pinnacle Speakers

Supported a primarily B2B technology company to increase sales and improve the digital customer experience. Planning and executing creative press releases, email marketing campaigns, and assisting in research for new product launches. (Pinnacle Speakers closed in 2016)

eCommerce Specialist 

Strategic Ops Partner | Scaling Organizations Through Growth, Acquisitions & Critical Launches | Human-Centered Ops, Smart Systems & AI

Growth doesn’t slow down to wait for systems to catch up. 

And, that’s where I come in. I work with organizations during pivotal moments — post-acquisitions, rapid scale, and critical product launches — when growth outpaces structure. 

My role is to bridge vision and execution: mapping bottlenecks, aligning teams, and designing scalable systems that support both people and performance.

What sets me apart is how I blend human-centered leadership with process rigor and smart systems. I bring calm clarity to complex situations, quickly identify pain points, and provide practical solutions that scale. Then, I roll up my sleeves to help teams put them into action.

How I help organizations succeed:
• Leading post-acquisition integration + change management
• Optimizing communication + workflows for scale
• Establishing OKRs, leadership planning, and execution roadmaps
• Building and scaling product and ops teams
• Driving adoption of scalable tools, automation, and AI
• Partnering with leaders to translate vision into team action

Leaders often tell me I strike the balance between calm and firm—helping organizations move faster, with less chaos and more clarity.

Through The Newleaf Company, I advise startups and scaling teams, consult on operations and growth strategy, and build resources at the intersection of AI and ops. I also run Leadership &, a publication on the future of leadership, work, and organizational growth.

In addition to consulting and fractional leadership, I’m open to board opportunities, advisory roles, and writing partnerships that spark conversations on leadership, scaling, and the future of work.

Senior Director of Programs

Aperture Pet & Life is a leading online retailer, manufacturer, and distributor of products and solutions in over 50 different countries, which includes an industry-leading marketplace for saltwater aquarists, and world-class products for the success of freshwater, saltwater, reptiles, and amphibian ecosystems, and habitats.

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The Battle

Sarah Ing

Colleen Millerman

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