Purple Pay 💜

Co-Founder

Antler

Entrepreneur In Residence

Varthana

Strategy Manager

LGT Venture Philanthropy Foundation 

LGT Impact Fellow

Teach For India

National Development Manager

KPMG

Management Consultant

CRISIL Limited

Consultant

Indian Institute of Technology, Kanpur

Project Trainee

Hindustan Aeronautics Limited

Vocational Trainee

You're here for the story. Here it goes-

I was born and brought up in a small city in India where I first hand witnessed disparity between different classes of society. 

In the first few years of my professional career, I tried to bridge those disparities by using the power of finance in catalyzing urban reform. I worked with Governments and Multilateral agencies such as the World Bank and Asian Development Bank to set up financial institutions committed to developing smart infrastructure in Africa and Southeast Asia.

A firm believer in capital for social good and equitable education for every child, I later helped raise funds from individuals, corporations, and foundations for a global nonprofit. My passion for creating social change drove me towards setting up two non-profit organizations that work towards empowering the underprivileged community. 

In 2019, I was selected as a part of the LGT fellowship cohort- a group of ten changemakers working around the globe to help create social change. In late 2020, I got sold on the promise of decentralization and spent the next year or so building multiple web3 products and communities. The products I've built have won grants from foundations of all major blockchains (Ethereum, Solana, Polygon, and others). I work closely with SuperteamDAO and Makerdock in helping grow the web3 ecosystem.

My vision for the next decade is to build at the frontier of technology and create protocols and structures to take web3 mainstream.

When I am not talking about web3 or sustainable social impact, I am talking about football, rock music, or my cross-country travels. 

Interested in knowing more, ping me on twitter @saxenasaheb and we’ll set up some time to chat.

Saumya Saxena

Skit.ai

Building & Delivering custom AI-Agents for debt collections in US Market for large Enterprises, Collection Agencies, Banks & Auto-creditors.

Delivery & Implementation

SaaSBOOMi

Volunteer - Website & Podcast

Leucine

1. Worked with pharmaceutical companies like Cipla-US, PII, KVK-Tech and Valent Biosciences. Handled large scale implementations, cloud migrations & process improvements by identifying bottlenecks and bridging them with product features. 
2. Drove change management and digital transformations of pharmaceutical manufacturing shop-floor by incentivising users to adopt the software and building relationships with key stakeholders at each level across IT , Operations and Business. 
3. Identified cross-sell opportunities with existing customers while leading delivering value & leading ROI conversations.
4. Played an active role in discovery, finalizing and implementation of CS tools (Planhat ).

Customer Success

Wingify

1. Maintained a 99%+ DRR for US Central territory by maintaining account health & identifying bottlenecks for product usage. Played a key role in driving activation of zero usage customers. 
2. Improved ROI of portfolio D2C & B2B SaaS customers by advising them with A/B testing roadmaps & conversion rate optimisation techniques for their websites leading to higher revenue & renewals. 
3. Created risk identification frameworks to understand customer health and predict churn. Built process for client feedback loop with G2 , Gartner reviews & video testimonials for marketing.

Senior Manager I - Customer Success

Salesken

1. Drove advocacy of Salesken's Conversational AI product. Contributed towards growing the India market by driving on-ground adoption and building case studies to build more reliance towards the C-Level stakeholders resulting in new business. 
2. Setting up the Customer Success processes in the organisation: Identifying key customer outcomes & connecting them with product KPIs. 
3. Handling Customer Support team for 6 months during which I was responsible for maintaining their CSAT, setting up SLAs for different customers and committing to them by defining internal processes with engineering, telephony and product teams. 
4. Hiring, Coaching & Training new CSMs to become more diligent and resourceful at work as well as committing to quality output for their deliverables.

Manager, Customer Success

BrowserStack

1. Identify and create opportunities in assigned customer portfolio.
2. Identify risks and implement risk mitigation plan. 
3. Take initiatives to increase user adoption and retention.
4. Working with Marketing, Product and Business teams to design growth and enhancement strategies.

Sr. Customer Success Manager - US West

LogiNext

1. Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients. 
2. Proactively assessing, clarifying and validating customer needs on an ongoing basis as well as leading solution development effort while coordinating the involvement of all necessary company personnel. 
3. Developing a trusted advisory relationship with stakeholders as the single point of contact from the company and ensuring timely delivery according to customer needs. 
4. Focusing on developing new business opportunities with existing clients and driving account retention and growth. 
5. Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies.

Key Account Manager  - SEA

BigFoot Retail Solutions Pvt

1. Maintain relationship with a portfolio of accounts to enhance customer satisfaction and nurture their partnership across Shiprocket & Kartrocket. 
2. Identify critical accounts and ensure priority resolution to maintain overall customer lifecycle. 
3. Ownership of Customer Success benchmarks for Up-sell & Cross-Sell MRR,  Retention and Churn for the entire portfolio.

Project Manager - North India

Turath Printers and Computers Trading LLC

1. Built a client base of over 100 corporate in the first year of operations of the company by providing prompt services and after sales support.
2. Maintained relations with multiple vendors to increase the supply end profit margins of the company. 
3. Ensured time bound delivery and advertised it as a USP of the company.

Sales Executive -MENA

Tayyab Zafar

taplio

The Battle

Saumya Saxena

Tayyab Zafar

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