Louis Dreyfus Company

Leading core technology and cybersecurity for LDC, a $59B trading business across 100+ countries. Focused on accelerating innovation, leveraging data, and optimizing costs.
Spearheading initiatives in cloud and edge computing, cybersecurity, digital workplaces, and network modernization.

Key achievements 
✦ Orchestrated C-suite strategy to achieve key business milestones.
✦ Saved $9M over 5 years via Azure cloud migration and DC shutdown.
✦ Cut 18% in technical debt in 1 year through modernization.
✦ Doubled bandwidth while reducing costs by 15% via SD-WAN.
✦ Increased project delivery speed through Agile methods.
✦ Boosted operational scalability via infrastructure automation.
✦ Initiated a multi-year digital resilience program.
✦ Improved cost-efficiency leveraging near/offshores locations.

Global Head of technology & Group CISO

Accelerated the cybersecurity transformation. Managed a multimillion-dollar budget and forged C-suite alliances to strategically expedite cybersecurity initiatives and risk management.

Key Achievements:
✦ Directed cybersecurity strategic planning aligned with business goals.
✦ Spearheaded IT/OT cybersecurity strategy, mitigating key threats.
✦ Built 24/7 SOC; cut incident response to <1hr.
✦ Led cross-functional teams to raise NIST score by 54%.
✦ Halved vulnerabilities via targeted patch management.
✦ Secured digital projects via DevSecOps integration.
✦ Cut phishing clicks from 16% to 4% via user training.
✦ Orchestrated crisis management and disaster recovery plans.

Global Head of Cyber Security & Risk | Group CISO

Define, deliver, and support end-to-end IT services for Digital Workplace, Service Desk, Process Automation, HR, and Communication worldwide. Managed 34 professionals and a $12M annual budget. 

❖❖  Digital workplace ❖❖ 
✦ Create a blueprint for action that aligns digital initiatives with company business objectives.
✦ Deploy new collaboration landscape (Office 365, Outlook, OneDrive, SharePoint and Teams)
✦ Global migration of 12k PC and 6.5k mobile devices to Windows 10 and Intune 
✦ Sustain existing unified communication with Cisco VoIP and deployment of WebEx
✦ Create digital usage adoption plan to boost collaboration and elevate usage by 140% in 1 year.
✦ Drive cost optimization thanks to an extensive revamp of digital workplace support model 

❖❖ Intelligent process automation ❖❖
✦ Setup process automation IT services from ideation / business case to industrialization.
✦ Provide ongoing management and leadership for Robotic Process Automation (RPA / UiPath) and rapid application development (low code BPM / Pega) 
✦ Enable creation of 4 RPA center of excellence in Brazil, US, India and France which automated 26 process in 9 months.
✦ Setup lowcode delivery team in Bulgaria 
✦ Deployment of 4 “lowcode” application in less than 12 months in agile mode (Pega platform) 

❖❖ HR and communication ❖❖
✦ Extend workday HRIS scope by deploying absence management and employee self-service in 25 countries
✦ Manage HR contract renewal & negotiation generating 1.2m$ savings over 3years
✦ Implement the company’s first Learning Management System (Litmos LMS)
✦ Lead corporate website redesign

❖❖ IT transformation ❖❖
✦ Supporting creation of a new competency framework, culture, communication plan, and organization design
✦ Create an organizational change management practice integrated to facilitate adoption of new usage.

Senior IT Service Manager - Digital workplace, Process Automation

Develop and deliver best in class services for Communication, Collaboration and Human resources worldwide. Manage and hire a team of 10 people in France, Italy, Bulgaria and India. Budget of 5.3m$

❖❖ Collaboration & portals ❖❖
✦ Rationalization of SharePoint application portfolio: service offering, delivery model, infrastructure & migration.
✦ Deployment of Office 365: SharePoint online, OneDrive, Office Groups, Nintex
✦ Setup of rapid delivery team for small app & process; 40+ apps deployed. (2 persons in Bulgaria / India)
✦ Build and animation of change management practices & community for the group. 

❖❖ Communication ❖❖ 
✦ Deployment of corporate & 20+ market specific websites: (www.ldc.com)
✦ Roll-out of corporate & regional intranets, Newsletter for 18 000 employees (SharePoint)
✦ Manage rebranding of internal & public facing IT systems following company identity change (177 apps, 16 teams, 4 month)

❖❖ Human resources ❖❖ 
✦ Roll-out of HR ERP for 55 countries in 3 years. (Workday)
✦ Build HR reporting system providing analytic capabilities on global workforce (Organization, performance and cost)

I'm also participating actively on major IT department transformation including: IT process & operating model -  Make or buy strategy - Shared service center creation in India then Bulgaria.

IT Service Manager - HR, Collaboration & Communication

Evanta, a Gartner Company

A peer-driven community with an agenda shaped by a leadership team of influential CIOs and CISOs from the France's largest organizations, all with a focus on driving real-world solutions to the leadership challenges CIOs and CISOs face in today's business climate.

By CIO/CISO, Leaders learning from Leaders.

The Governing Body determines topics, nominates speakers, peers and vets technology partners.

CIO/CISO Community Governing Body Member

Served as the end-to-end owner of the Collaboration solution and finance Business Intelligence for the European and Black Sea region, ensuring the solution was in sync with the service strategy and ran smoothly. Continually monitored KPIs to maximize value, adoption, and satisfaction of the solution across the organization. 

★ Managed a team of three people to develop all new solutions and provided dedicated Tier 1, 2 and 3 escalations to maintain operations and continuity. 

★ Supported and deployed the Operational BI for Finance ERP, consisting of Dynamics AX, SSRS, and SQL. 

★ Oversaw SharePoint and its collaborative solutions, including SharePoint, Nintex, C#, and Asp.net. 

★ Acted as project manager for multiple small initiatives, and managed all solution evolutions, changes, new requirements, infrastructure, and documentation.

Solution manager - Finance BI & Collaborative solutions

Orange Business Services

Acted as technical lead, manager, and support for 5 development team members, while also defining software architecture, writing functional specifications, and facilitating the creation of project methodology for the Lyon agency. Prototyped applications, optimized its performance, and developed complex features to appeal to targeted audience segments. Animated the global architecture community for both Paris and Lyon agencies. 

★ Overhauled the Intranet’s “CasWeb” as well as several collaborative portals for the Casino Group, serving as the SharePoint team lead and delivering the project within nine months. 

★ Assembled “Espace Fournisseur,” which paved the way for an easily manageable RFP process for La Poste, acting as the SharePoint team lead and completing the project in six months. 

★ Architected the dematerialization of the invoicing process for Bouygues Immobilier, finishing the project in seven months and generating a significant improvement in vendor and invoicing management. 

★ Worked as the Technical Project Manager on a year-long project to redesign seven “Group Seb” websites across 30 countries.

Architect & Technical Project Manager

Established and maintained the integrity of 2 projects throughout their entire lifecycle, delivering all results on time and within budget. Promoted to a position of increased authority due to strong teamwork, customer service, technical knowledge, and strong leadership skills of a dedicated, three-person team. Cultivated and managed partnership with our client, as well as answering to RFPs. Oversaw the technical architecture, software development, and quality insurance protocols for the department.  

♦ Restored the “aeroportsdeparis.fr” portal, delivering the final product within three months. 
♦ Guided a nine-month-long roadmap to create an "asset inventory and monitoring" application for Nokia/Philips.

Project Manager

EADS

Garnered valuable training in software development, while designing applications for various computer and integrated systems.

♦ Complied with all requirements while creating a data management application linked to SAP.
♦ Led the development and roll-out of the solution to 60K end-users.

Software Developer

Symetrix

With over 20 years in the tech and cybersecurity sectors, I've led digtial transformations for multi-national companies, managing budgets in the millions and teams across continents. 

I'm passionate about aligning technology with business vision. Whether it's saving millions through strategic cloud migration or enhancing cybersecurity postures, my focus is on delivering tangible results.

I'm always eager to collaborate with professionals who are as passionate about tech innovation and cybersecurity as I am. 

Let's turn a LinkedIn connection into a meaningful collaboration.

Sébastien Carriere

CIO North Latam Region & Global Head of Digital Technology & Analytics for Juices Platform

Global Head of IT Operations and Regional Technology Services

Responsible of Application Management Support, Infrastructure Support Services and IT Processes, managing 2  Global support centers (Bulgaria and Brazil), being responsible to end to end support for more 20.000 users located in many countries, supporting the main Global Data Centers located in Europe, South and North America and  Asia, implementing best practices related to ITIL and Agile methodology. Responsible for IT Infrastructure services (Service Desk, IT infra projects, Site Services and IT Security) for North Latam and EMEA regions.

Global Head of IT Operations

Responsible for Global Application support, leading 2 centers of excellence located in Sofia (Bulgaria) and Santos (Brazil), supporting more than 20.000 users located in more than 100 countries.

Global Head of IT AMS (Application Management Support)

Chief Technology Officer for North Latam Region (Brazil)
Responsible for IT Operations (Infrastructure and Applications support), IT Security, IT Infrastructure Projects and Data Center. Responsible for a team of more than 100 people, providing IT services for more than 120 different locations including business offices, warehouses, plants and financial services centers located in Brazil.

Regional CTO

Head of IT Architecture and Information Security for North Latam Region.
Responsible for infra architecture and security design and implementation for all locations. Responsible for more than 50 IT professionals located in different offices in South America region.

Senior IT Manager

Head of Architecture & Infrastructure Projects for Brazil Region
Responsible for IT Infrastructure, Security Information and  IT Architecture Projects

IT Manager

Monsanto Company

Responsible for supporting all marketing and commercial applications in the company. Led 2 IT applications factories (Argentina and Brazil - total of 120 developers) being responsible for new application development, bug fixes, enhancements covering marketing and commercial needs.

IT Commercial - Value Capture Lead

Brazil IT Infrastructure Lead

IT Infrastructure Project Lead

IT Client Operations Lead

Bayer

Responsible for delivery IT infrastructure and support services. The IT infrastructure environment includes application hosting, network services, desktop services, messaging services, print outsourcing, data center and help desk services.

Infrastructure Support Coordinator

Petrobras

Responsible for service desk operation in South Region (Brazil), controlling the SLAs, catalog service, KB implementation and managing  internal and external contracts.

Service Desk Supervisor for South Region (Brazil)

Getronics Latam

Responsible for service desk services contract located at Bayer client. Managing the service delivery, including SLAs controls, report management and operational controls.

Service Desk Coordinator at Bayer

Vermont Tecnologia at Microsoft Company

Responsible for Call Center support environment to support Microsoft customers, including technical, operational and people management.

Lead a technical support team with more than 100 people in different hierarchical levels that received around 100.000 contacts a year in different channels: phone, chat, e-mail and web.

Technical Support Lead

Warner Lambert

Responsible for Field support services, providing advanced computer support for Executives.

Support Analyst

Votorantim Cimentos

Provide advanced computer support. (Field Support)

Support Analyst at Cimento Itau

Banco do Brasil

Technical Support Analyst, supporting Novell and Microsoft network environment.

Field Support.

👉Strong experience  and expertise driving strategic digital transformation and operational excellence initiatives as well as IT projects/programs to support corporate goals. 

 👉Credible history of developing cost-effective technology solutions that align with business vision; implementing IT infrastructure, support, and application best practices; implementing global PMP and governance methodologies (PMBok, ITIL, COBIT, Scrum). 

 👉Effective management of multi-million-dollar capital and expense IT budget for investments in business and IT portfolio.

👉 Dynamic leader with extensive experience in building, empowering, and leading high-performance technical teams, effectively managing resources in-person and remotely across multiple geographical locations.

 👉Expert in strategy development, implementation, and project management complemented by broad success and knowledge of cloud computing to transform businesses.

Please note the following key projects from my career:

• Led implementation of global monitoring center using existing capabilities to monitor each IT Cis and industry asset.

• Championed global insource of all IT Infra services by building two global support centers (Brazil and Bulgaria), securing over $3M yearly savings and optimizing operational outcomes by more than 60%.

• Spearheaded global AMS implementation, including centers of application support services in Europe located in Sofia (Bulgaria) and South America located in Santos (Brazil).

• Led with success cloud transformation program, including infrastructure modernization, cost optimization, security, and compliance.

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Sébastien Carriere

Edson Alves

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