Louis Dreyfus Company

Leading core technology and cybersecurity for LDC, a $59B trading business across 100+ countries. Focused on accelerating innovation, leveraging data, and optimizing costs.
Spearheading initiatives in cloud and edge computing, cybersecurity, digital workplaces, and network modernization.

Key achievements 
✦ Orchestrated C-suite strategy to achieve key business milestones.
✦ Saved $9M over 5 years via Azure cloud migration and DC shutdown.
✦ Cut 18% in technical debt in 1 year through modernization.
✦ Doubled bandwidth while reducing costs by 15% via SD-WAN.
✦ Increased project delivery speed through Agile methods.
✦ Boosted operational scalability via infrastructure automation.
✦ Initiated a multi-year digital resilience program.
✦ Improved cost-efficiency leveraging near/offshores locations.

Global Head of technology & Group CISO

Accelerated the cybersecurity transformation. Managed a multimillion-dollar budget and forged C-suite alliances to strategically expedite cybersecurity initiatives and risk management.

Key Achievements:
✦ Directed cybersecurity strategic planning aligned with business goals.
✦ Spearheaded IT/OT cybersecurity strategy, mitigating key threats.
✦ Built 24/7 SOC; cut incident response to <1hr.
✦ Led cross-functional teams to raise NIST score by 54%.
✦ Halved vulnerabilities via targeted patch management.
✦ Secured digital projects via DevSecOps integration.
✦ Cut phishing clicks from 16% to 4% via user training.
✦ Orchestrated crisis management and disaster recovery plans.

Global Head of Cyber Security & Risk | Group CISO

Define, deliver, and support end-to-end IT services for Digital Workplace, Service Desk, Process Automation, HR, and Communication worldwide. Managed 34 professionals and a $12M annual budget. 

❖❖  Digital workplace ❖❖ 
✦ Create a blueprint for action that aligns digital initiatives with company business objectives.
✦ Deploy new collaboration landscape (Office 365, Outlook, OneDrive, SharePoint and Teams)
✦ Global migration of 12k PC and 6.5k mobile devices to Windows 10 and Intune 
✦ Sustain existing unified communication with Cisco VoIP and deployment of WebEx
✦ Create digital usage adoption plan to boost collaboration and elevate usage by 140% in 1 year.
✦ Drive cost optimization thanks to an extensive revamp of digital workplace support model 

❖❖ Intelligent process automation ❖❖
✦ Setup process automation IT services from ideation / business case to industrialization.
✦ Provide ongoing management and leadership for Robotic Process Automation (RPA / UiPath) and rapid application development (low code BPM / Pega) 
✦ Enable creation of 4 RPA center of excellence in Brazil, US, India and France which automated 26 process in 9 months.
✦ Setup lowcode delivery team in Bulgaria 
✦ Deployment of 4 “lowcode” application in less than 12 months in agile mode (Pega platform) 

❖❖ HR and communication ❖❖
✦ Extend workday HRIS scope by deploying absence management and employee self-service in 25 countries
✦ Manage HR contract renewal & negotiation generating 1.2m$ savings over 3years
✦ Implement the company’s first Learning Management System (Litmos LMS)
✦ Lead corporate website redesign

❖❖ IT transformation ❖❖
✦ Supporting creation of a new competency framework, culture, communication plan, and organization design
✦ Create an organizational change management practice integrated to facilitate adoption of new usage.

Senior IT Service Manager - Digital workplace, Process Automation

Develop and deliver best in class services for Communication, Collaboration and Human resources worldwide. Manage and hire a team of 10 people in France, Italy, Bulgaria and India. Budget of 5.3m$

❖❖ Collaboration & portals ❖❖
✦ Rationalization of SharePoint application portfolio: service offering, delivery model, infrastructure & migration.
✦ Deployment of Office 365: SharePoint online, OneDrive, Office Groups, Nintex
✦ Setup of rapid delivery team for small app & process; 40+ apps deployed. (2 persons in Bulgaria / India)
✦ Build and animation of change management practices & community for the group. 

❖❖ Communication ❖❖ 
✦ Deployment of corporate & 20+ market specific websites: (www.ldc.com)
✦ Roll-out of corporate & regional intranets, Newsletter for 18 000 employees (SharePoint)
✦ Manage rebranding of internal & public facing IT systems following company identity change (177 apps, 16 teams, 4 month)

❖❖ Human resources ❖❖ 
✦ Roll-out of HR ERP for 55 countries in 3 years. (Workday)
✦ Build HR reporting system providing analytic capabilities on global workforce (Organization, performance and cost)

I'm also participating actively on major IT department transformation including: IT process & operating model -  Make or buy strategy - Shared service center creation in India then Bulgaria.

IT Service Manager - HR, Collaboration & Communication

Evanta, a Gartner Company

A peer-driven community with an agenda shaped by a leadership team of influential CIOs and CISOs from the France's largest organizations, all with a focus on driving real-world solutions to the leadership challenges CIOs and CISOs face in today's business climate.

By CIO/CISO, Leaders learning from Leaders.

The Governing Body determines topics, nominates speakers, peers and vets technology partners.

CIO/CISO Community Governing Body Member

Served as the end-to-end owner of the Collaboration solution and finance Business Intelligence for the European and Black Sea region, ensuring the solution was in sync with the service strategy and ran smoothly. Continually monitored KPIs to maximize value, adoption, and satisfaction of the solution across the organization. 

★ Managed a team of three people to develop all new solutions and provided dedicated Tier 1, 2 and 3 escalations to maintain operations and continuity. 

★ Supported and deployed the Operational BI for Finance ERP, consisting of Dynamics AX, SSRS, and SQL. 

★ Oversaw SharePoint and its collaborative solutions, including SharePoint, Nintex, C#, and Asp.net. 

★ Acted as project manager for multiple small initiatives, and managed all solution evolutions, changes, new requirements, infrastructure, and documentation.

Solution manager - Finance BI & Collaborative solutions

Orange Business Services

Acted as technical lead, manager, and support for 5 development team members, while also defining software architecture, writing functional specifications, and facilitating the creation of project methodology for the Lyon agency. Prototyped applications, optimized its performance, and developed complex features to appeal to targeted audience segments. Animated the global architecture community for both Paris and Lyon agencies. 

★ Overhauled the Intranet’s “CasWeb” as well as several collaborative portals for the Casino Group, serving as the SharePoint team lead and delivering the project within nine months. 

★ Assembled “Espace Fournisseur,” which paved the way for an easily manageable RFP process for La Poste, acting as the SharePoint team lead and completing the project in six months. 

★ Architected the dematerialization of the invoicing process for Bouygues Immobilier, finishing the project in seven months and generating a significant improvement in vendor and invoicing management. 

★ Worked as the Technical Project Manager on a year-long project to redesign seven “Group Seb” websites across 30 countries.

Architect & Technical Project Manager

Established and maintained the integrity of 2 projects throughout their entire lifecycle, delivering all results on time and within budget. Promoted to a position of increased authority due to strong teamwork, customer service, technical knowledge, and strong leadership skills of a dedicated, three-person team. Cultivated and managed partnership with our client, as well as answering to RFPs. Oversaw the technical architecture, software development, and quality insurance protocols for the department.  

♦ Restored the “aeroportsdeparis.fr” portal, delivering the final product within three months. 
♦ Guided a nine-month-long roadmap to create an "asset inventory and monitoring" application for Nokia/Philips.

Project Manager

EADS

Garnered valuable training in software development, while designing applications for various computer and integrated systems.

♦ Complied with all requirements while creating a data management application linked to SAP.
♦ Led the development and roll-out of the solution to 60K end-users.

Software Developer

Symetrix

With over 20 years in the tech and cybersecurity sectors, I've led digtial transformations for multi-national companies, managing budgets in the millions and teams across continents. 

I'm passionate about aligning technology with business vision. Whether it's saving millions through strategic cloud migration or enhancing cybersecurity postures, my focus is on delivering tangible results.

I'm always eager to collaborate with professionals who are as passionate about tech innovation and cybersecurity as I am. 

Let's turn a LinkedIn connection into a meaningful collaboration.

Sébastien Carriere

Experian

Manager - Processes, Architecture, Transformation

Synergyc

In this pivotal role, I led strategic initiatives, managing end-to-end project lifecycles to ensure timely delivery within budget, scope, and quality parameters. Key responsibilities and achievements included:

Project Management: Planned, executed, and delivered projects within various programs, consistently meeting timelines and budgetary constraints.
Risk Mitigation: Tracked and reported project status, efficiently managing project teams to anticipate and mitigate issues and risks.
Change Management: Coordinated training and ensured its effective delivery to maximize adoption during periods of change.
Testing & Support: Oversaw blueprinting, user acceptance testing, cutover phases, and post-go-live support.
Team Coordination: Coordinated, prioritized, and planned tasks, ensuring skill sufficiency for both internal and external project team members.
Financial Stewardship: Managed project budgets, ensuring sound financial stewardship throughout the project lifecycle.
Success Metrics: Established project success metrics and collection processes, measuring project outcomes against established goals.
Standards & Methodology: Acted as a gatekeeper for project methodology, tools, standards, and deliverables, maintaining project integrity and quality.
Technical Coordination: Contributed to application & infrastructure projects, coordinating the full delivery of services while assisting with technical architecture design.
Detailed Planning: Translated macro planning into detailed plans, managing interdependencies between resources and teams.
Process Improvement: Proactively drove opportunities for standardization, simplification, and improvement within the project environment.

Senior Program Manager

In this strategic leadership role for client Louis Dreyfus Company, I oversaw ITIL process management across multiple organizations and vendors within a complex IT environment. Key responsibilities and achievements included:

Strategic Process Management: Provided strategic process input and direction to the IT organization, managing process changes across multiple stakeholders.
ITIL Advisory: Acted in an advisory capacity, offering expertise to executive management on ITIL implementation and execution.
Policy Development: Served as a Subject Matter Expert (SME) consultant for management, assisting in the proposal, development, and maintenance of IT policies, standards, and processes.
Process Implementation: Tailored and implemented processes and their critical success factors (CSFs) and key performance indicators (KPIs).
Process Analysis: Conducted in-depth analyses and optimization of Incident, Problem, and Change management processes, ensuring effectiveness, efficiency, and alignment with LDC needs.
Stakeholder Management: Acted as a liaison between IPCM Team, IT Management, Tooling Support, Service Delivery Teams, HelpDesk, and other major stakeholders, focusing on building positive relationships across IT.
Collaboration Promotion: Encouraged a collaborative approach across departments, working effectively with diverse users ranging from junior staff to C-level executives.

Accomplishments:
Designed and implemented a global problem management process from scratch, achieving Level 4 CMMI.
Enhanced Change and Incident management processes, elevating from Level 2 to Level 4 CMMI.
Introduced and tailored Agile fundamentals within the company, promoting efficiency and adaptability

Global  ITIL Process Owner, Strategic Lead

In this role with client Louis Dreyfus Company, I held end-to-end accountability for key ITIL processes and led IT infrastructure projects in the EMEA region. I also served as a team leader, guiding my team toward significant achievements in process improvement and management.

Key responsibilities and accomplishments included:

ITIL Process Management: Maintained end-to-end accountability for ITIL Incident, Problem, Change, Capacity, Configuration, and Request Fulfilment processes, as well as managing Continuous Service Improvement (CSI).
IT Infrastructure Project Management: Successfully managed various IT infrastructure projects, ensuring smooth execution and delivery.
Team Leadership: Led and mentored a diverse team, fostering a collaborative and empowering work environment.
Accomplishments:
Change Management: Institutionalized risk assessment and impact analysis techniques in Change Management, leading to a significant reduction in incidents caused by change, with a success rate of 99%.
Problem Management: Designed the Problem Management Process from scratch, incorporating both reactive and proactive approaches, leading to a 70% reduction in critical incidents and a 40% reduction in low-priority incidents.
Incident Management: Improved the Capability Maturity Model Integration (CMMI) level of Incident Management from Level 2 to Level 4.
Organizational Improvement: Introduced CSI and Risk Registers to the EMEA organization, contributing to enhanced risk management and continuous improvement efforts.
Team Transformation: Transformed a command-and-control team into a self-organized and empowered team, boosting productivity and morale.

EMEA Infrastructure Operations and Project Manager

DXC Technology

Serving clients E.ON, Deutsche Bank, and Seadrill, I held end-to-end accountability for the ITIL Problem Management Process. My role involved conducting thorough root-cause analyses and leveraging these insights for proactive prevention strategies. Key responsibilities and achievements included:

Problem Management: Held end-to-end accountability for the ITIL Problem Management Process, ensuring its effective execution and continuous improvement.
Root Cause Analysis: Conducted meticulous root cause analyses, leveraging failure mitigation insights to proactively prevent issues in environments with similar setups.
Accomplishments:
Process Transformation: Led the transition and transformation of the Problem Management Process from Deutsche Bank to HP, ensuring a seamless transfer and integration.
Quality Enhancement: Enhanced Root Cause Analysis (RCA) quality standards by standardizing the RCA body skeleton based on the Kepner Tregoe methodology.
Continuous Service Improvement: Successfully executed a Continuous Service Improvement (CSI) project, contributing to improved service delivery and process management.

ITIL Problem Manager

Adecco

In this dual role serving client Takeda Pharmaceutical, I started as a First Line Technical Support Analyst before being promoted to Escalation Coordinator. I provided technical support across multiple languages and managed client ticket escalations and complaints, leading a sizable team. Key responsibilities and achievements included:

Technical Support: Provided first-line technical support via email and phone in English, Russian, and German.
Escalation Management: Managed client ticket escalations and complaints, ensuring swift and effective resolution of issues.
Team Leadership: Mentored, coached, and supervised a team of 80, promoting skill development and high performance.
Accomplishments:

Complaint Reduction: Led numerous brainstorming sessions and coordinated workshops with service desk agents, resulting in a 60% decrease in valid client complaints.
Customer Satisfaction: Under my guidance, the team achieved a 98% customer satisfaction rate, reflecting our commitment to excellent service delivery.

Technical Support Analyst & Escalation Coordinator - Service Desk

Versatile Leader: Proven track record in managing teams, projects, and products, with a strong ability to design, implement, and streamline ITIL processes.
Project Manager: Proficient in both traditional and agile methodologies, leveraging industry best practices to effectively drive projects to completion.
Servant Leader and Emotional Intelligence Advocate: Committed to fostering a culture of care, virtue, and self-empowerment within teams. Effective in removing obstacles and promoting environments that prioritize emotional intelligence.
Flexible and Globally-Focused: Comfortable and experienced with travelling as needed for project success (up to 20% travel), and adaptable in various work environments

I watch a lot of tennis too!

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