UNHCR, the UN Refugee Agency

Leading the digital transformation of refugee assistance and internal support services, with a focus on AI, automation, and cybersecurity.

Led a team of 12 specialists to embed data-driven decision-making across protection, registration, and field operations.

Oversaw the digitization and optimization of 40+ workflows across HR, Admin, and refugee-facing services.

Designed and scaled AI-powered feedback platforms, incorporating transcription, categorization, and NLP-based insights.

Directed the automation of UNHCR’s legacy IVR helpline into a second-generation system, enabling over 600,000 refugees to schedule appointments, check case status, and access key services using basic phones no internet required.

Delivered $1.4M in cost savings through IVR system expansion and streamlined service workflows.

Led the strategic design and rollout of a Workflow Management System (WMS) that tracks refugee services from appointment to delivery. Worked closely with my DAG team to map business processes, remove bottlenecks, and reduce in-office service time by over 65%.

Created and implemented UNHCR Jordan’s first cybersecurity governance framework; six critical systems passed security audits with full compliance.

Co-led UNHCR’s technical input to Jordan’s National Census, ensuring accurate refugee representation and alignment with UN standards

Head of Data and Tech Group (DAG)

Data Analysis Group Lead

Drove Technology and information management strategies across diverse humanitarian contexts in Africa, the Middle East, and Europe.  
Collaborated with cross-functional teams to enhance data collection and reporting processes, improving operational efficiency.  
Developed and implemented training programs for local staff, resulting in a 30% increase in data accuracy.
During my HQ deployments, I served in Sudan, Greece, Syria, Iraq, Uganda, Malawi, Tanzania, South Sudan, Lebanon, Jordan, and Chad driving data and information‑management strategy across diverse humanitarian contexts in Africa, the Middle East, and Europe.

Information Management Officer

Statisticiantoolbox.org

Co-Founder

UNICEF

Established enterprise-wide data governance framework ensuring ethical AI use while maintaining GDPR compliance across all child protection data systems

Regional  Inter-agency Information Management

UNDP

I was responsible for and oversaw several tasks related to local government authorities through various approaches, including processing job requests into live jobs and deliverables. In the IT department, job responsibilities included managing applications, software development and deployment jobs, network, security, and infrastructure upgrades (both virtual and physical), as well as projects to support the first line of support for IT. Project meetings and delegating duties and other work are also part of this job. Projects are not limited to the IT department, but other departments also require extra support. This includes any department that has requested assistance from the IT Project Management team and the Human Rights Commission of Pakistan (HRCP).

Project Manager 

Salam Technology

I delivered cyber security training to the banking sector workforce to increase their knowledge of cyber security tools and techniques.
Cyber security training covered below topics
Detection and prevention of cyber-attacks; how to respond to a cyber-attack; information security; risk assessment; threat assessment; vulnerability scanning; securing your emails; securing your data; securing your computer; securing your phone; social media awareness; cyber-bullying awareness; data privacy; data ownership; data protection; data ownership; email security; securing your computer; securing your phone; securing your data; social media awareness; social media safety; cyber-bullying awareness; securing your emails; data privacy; threat assessment; threat assessment; vulnerability scanning;

Cyber Security Consultant

Caritas Schweiz

Architected and deployed predictive analytics systems that improved resource allocation accuracy by 42%, directly benefiting 50,000+ IDPs .As the Chief Monitoring and Evaluation (M&E) Officer at Caritas Schweiz, I was entrusted with the pivotal role of designing and implementing a comprehensive M&E framework aligned with the organization's corporate standards. My responsibilities spanned across various sectors, including Food, Livelihood, and WASH (Water, Sanitation, and Hygiene), ensuring a holistic approach to monitoring and evaluation activities.

Chief Monitoring and Evaluation Officer

United Nations OCHA

Canadian International Development Agency 

In a challenging and rapidly evolving IT landscape, I stepped into the role ofChief of Data Management and  Digital Solutions Unit with a mission to modernize and transform our organization’s technological framework. My focus was on enabling advanced data management and analysis capabilities while ensuring scalability, security, and innovation. I led the seamless integration of cloud computing solutions, enhancing accessibility and operational efficiency, and spearheaded the development of cutting-edge software systems to automate and streamline data processes. Recognizing the critical importance of cybersecurity, I implemented robust protocols to safeguard sensitive information and ensure compliance with industry standards. Additionally, I managed server infrastructure to maintain high availability and performance, minimizing downtime and optimizing resources.

Beyond technical execution, I prioritized building a collaborative and innovative team culture. By fostering skill development, knowledge sharing, and cross-functional collaboration, I empowered a multifaceted team of IT professionals to deliver high-impact projects with precision and creativity. Under my leadership, we successfully migrated to cloud platforms, developed bespoke software solutions, and fortified our cybersecurity posture, positioning the organization as a leader in technological innovation within our sector. These efforts not only strengthened our IT infrastructure but also enhanced data-driven decision-making, operational efficiency, and overall business resilience. My holistic approach as CTO has been instrumental in driving the organization’s success, ensuring we remain agile, secure, and competitive in an ever-changing digital landscape.

Chief of Data Management and  Digital Solutions Unit

The future of digital transformation will not be decided by the biggest platform but by the most trusted. I build trust into every system, whether scaling cloud solutions for people in need or designing AI strategies that protect human data.

I learned this early. A single data error once delayed school enrollment for thousands of children. My team fixed it, correcting 63,000 records and cutting delays by 90 percent. That day confirmed a lesson I carry into every project: technology is not about code, it is about human impact.

That belief has shaped my career:

Led the team that built, with my direct contribution, the first large-scale IVR appointment system in the humanitarian sector, connecting thousands to critical services.

Led and contributed to integrating fragmented education data, reducing school enrollment delays by 90 percent.

Forged and co-managed partnerships with Microsoft and AWS, raising more than $1 million for refugee-centric projects.

Directed and supported the rollout of DHIS2 open source platforms used by thousands.

Recognized as UNHCR’s regional technology champion in Jordan for leading impactful digital solutions.

These were not safe bets. They were calculated risks, projects others avoided. Risk is where innovation grows. Each success proved that trust, openness, and impact are not only ideals but also practical design principles.

My leadership philosophy is simple: execution over ego. The best ideas win, regardless of title. I focus on outcomes, empower teams, and create space for collaboration. That is how strong teams turn bold ideas into systems that last.

I stay ahead by learning. Every wave of AI, cloud, and governance reshapes how I work. I have shared these lessons on global stages, including TEDx and UN 2.0 events, where I spoke about building digital systems as public goods.

Core Focus Areas
Cloud Architecture | AI and Data Strategy | Digital Transformation | Open Source and Digital Public Goods | Governance and Security | Capacity Building

If your work touches AI, cloud, or open source for the public good, let us connect and build what lasts.

Principal Architect | Building Trusted Digital Public Goods | Cloud, AI and Open Source Strategy | Driving Innovation in the Humanitarian Sector

Technical Toolbox : Python, R, SQL, Power BI, Azure, AWS, Streamlit, LLMs, Transformers, LangChain, Prompt Engineering, Flask, HTML/CSS, REST APIs
Certifications (selected): CISM, PMP, ITIL, PRINCE2 Practitioner, TOGAF, Microsoft Azure AI Engineer Associate, IBM Generative AI Engineer ,Head of Data and Digital Solution.

Shahzad Asghar

Employees Provident Fund

In my capacity as the leader of a nine-member ICT team at EPF Nepal, I am tasked with gathering and interpreting business requirements to formulate technical specifications, ensuring seamless alignment with EPF's digitalization strategy per the EPF Nepal IT Policy 2024. Overseeing the entire lifecycle of digital solution development, from design to post-production support, I optimize project management processes to ensure timely delivery and adherence to quality standards. Additionally, I manage relationships with third-party vendors and contracts involved in software development, while also overseeing technical documentation and user administration. Furthermore, I facilitate knowledge transfer and end-user training initiatives to ensure smooth adoption and utilization of digital solutions within the organization.
Key Achievements:
•	With a team of eight dedicated members, I led the successful six-month implementation of EPF Nepal's Pension Management System, ensuring seamless alignment with digitalization strategy, meticulous gathering of business requirements, and coordination with internal teams and vendors to deliver tangible results and value to the organization. 
•	Led the development and deployment of an Automated E-attendance software for 500 EPF Nepal’s employees, orchestrating seamless collaboration with internal stakeholders and external vendors. Directed project activities from inception to post-production support, implementing effective change management strategies and ensuring meticulous handling of third-party contracts, budgets, procurement processes, and service selection.

Senior Manager IT (Software Solutions)

In my career, I've led teams at EPF Nepal to implement automation solutions, boosting efficiency and transparency. During the pandemic, I directed an eight member team to ensure swift system development in just one month, aligning with our goals. Spearheading multiple automation projects, I drove innovation, streamlined operations, and improved decision-making. Furthermore, I established crucial collaborations and gathered requirements for key projects, ensuring seamless integration and successful delivery.
Key Achievements:
•	During the COVID-19 pandemic, within a one-month timeframe, I led a team of eight members in system development and orchestrated automation and digitization efforts, including DTA (Direct to Account), DDA (Direct Deposit to Account), and auto-reconciliation, ensuring seamless service continuity and aligning with organizational goals.
•	I spearheaded a team of eight ICT professionals in designing, developing, and implementing various process automation solutions, including group calendars, HR MIS, travel tracking, assets and procurement management, and country and out-country travel management. These initiatives also encompassed the creation of periodic alerting systems for activities like SMS alerts and data center alerts. Through these innovative solutions, EPF enhanced decision-making processes and streamlined operations, ensuring efficient workflows and informed decision-making across the organization.
•	With a team of four members over two months on the EPF’s Nepal iPortal (E-service) project, I established technical collaborations, played a direct role in requirements gathering, systems analysis, user acceptance testing, and post-production support, ensuring seamless application integration.

System Manager (Software Solutions)

Reporting to the System Engineer, I have effectively managed EPF Nepal's ICT infrastructure and operations, ensuring smooth business processes for over 525,000 employees. With expertise in technical documentation and stakeholder engagement, I contributed to policy development and streamlined operations. Proactively implementing efficient strategies, I ensured data security and optimal performance of network infrastructures. Additionally, I developed innovative software solutions and coordinated projects for seamless integration.
Key Achievements:
•	Implemented efficient planning, organization, control, and management strategies for EPF Nepal's ICT Infrastructure and operational functions, ensuring uninterrupted business process operations throughout Nepal.
•	Effectively monitored and managed EPF Nepal's rack servers and network infrastructures, ensuring data security and optimal performance through proactive measures like firewalls and security patches.
•	Proficiently managed Microsoft IT network environment operations, including server and VM administration, and ensured smooth user authentication through Active Directory Services. Provided vital support to System Engineer, optimizing system performance and minimizing disruptions.
•	Developed software solutions for centralized document management system that improved team collaboration and streamlined workflow processes.
•	As a member of the House Loan Software Solutions development team, I coordinated stakeholders, managed projects, ensured compliance, and conducted user trainings for seamless integration.
•	Assisted to draft EPF’s IT Policy 2015 which provided clear guidelines for information technology governance.

Senior Section Officer (System)

Lumbini Engineering, Management & Science College

Description of Major Activities : Taught various computer subjects of Bachelor of Computer Engineering such as Programming in C, C++, Computer Architecture, Simulation and Modeling, DBMS, Discrete Mathematics, Operating System,Data Structure and Algorithm etc. Also entrusted with the responsibility of looking after the Network system of the college during my service period such as Monitored and maintained computer systems and networks. Troubleshooted system and network problems and diagnosing and solving hardware or software faults. Installed and configured switches and routers.

Lecturer

Crimson College of Technology

Description of Major Activities : Prepared lesson plan and practical routines for diploma level computer engineering students Conducted teaching as well as practical classes of C, C++, Simulation and Modeling, System Analysis and Design. Conducted exams and evaluate student's copies. Provided technical assistance for the project work to the students Reviewed and prepared teaching materials as per the university syllabus Conducted Practical and Viva to evaluate students for final examination Supervised students to develop applications for their final project works

Assistant Lecturer

Talk about #Digital_Solution #Digital Transformation #Business_Process_Automation #Information Security #Innovation #ICT_Governance

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Shahzad Asghar

Adarsha Bhattarai 🇳🇵

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