Founder at Everetics. On a mission to unlock revenue through Customer Support and Service excellence

Customer Success, Support, Service, and Experience are the new business battlegrounds. But are you ready to win?

As a multiple industry award-winning Support Leader for over 20 years, I have transformed and scaled Support and Service for B2B businesses of all sizes, from billion-dollar enterprises to start-ups, generated customer loyalty, and driven business growth. The good news? You, too, can differentiate yourself and your business with a practical and strategic approach to delivering Support and Service to your customers. 

Everetics helps customer-focused companies and leadership maximize their potential and scale outstanding customer support and experiences. We offer tailored services, from consultations, mentoring, and coaching to revenue modeling and our comprehensive Support Readiness Assessment. Our personalized offerings are designed to fit your specific needs and industry landscape.

Differentiate, and win, with excellent Customer Experience -> Customer Success, Support and Service.

Shane Smith

Eric Reiners

Peak Performance Coach | Advisor | Founder - I help individuals and teams unlock their potential using neuroscience-backed techniques for more joy, meaning, and impact.

I am an executive coach who helps leaders master energy, focus, and flow. My coaching is a unique blend of neuroscience, sports science, and my experience as a senior leader in highly volatile, complex and uncertain environments. 

I helped build three companies past $8B in valuation with two IPOs and one private exit. 

I have been a hacker, researcher, athlete and explorer most of my life. 

When I was 19, I started hacking my brain with light and sound, meditation, and neurofeedback.

This led to a lifetime of finding ways to train the brain just like an athlete would train the body.

I chased flow through mountaineering, rock climbing, and endurance events discovering a formula that worked for a while but was not sustainable. 

My training  in yoga, meditation, and breathwork helped me respond to the stresses of working as an executive in the cybersecurity industry. 

Further studies in neuroscience helped me ground the training in the latest knowledge about the brain and how it responds and adapts to stress. 

This experience led me to create the Corporate Athlete Program, to help leaders do the best work of their lives, while feeling great at the same time. 

What can I help with? 
>> Automate and eliminate low value activities
>> Increase time in flow for greater productivity
>> Turn curiosity into passion and purpose
>> Think big and use leverage to maximize impact
>> Give gratitude to increase joy and love in your life
>> Align activities to your purpose through clear goals
>> Reduce addiction to screens and cheap dopamine

→ GO HERE: www.bewellmind.org

Why should I be trusted?
I am certified by the Flow Research Collective as a Peak Performance Coach, hold a Masters in Applied Neuroscience from King’s College, London, and am a certified Ashtanga Yoga Instructor. I have two decades of leadership experience in public companies, growing people faster than the business. I am trained in effective coaching modalities including positive psychology coaching, solutions-focused coaching, and cognitive behavioral coaching. I have delivered thousands of hours of coaching, in real-world environments, with founders, CxOs, VPs, and high performing individual contributors. My practice is grounded in trust building, powerful practices, and empathic support and accountability.

Founder and CTO

The goal of Be Well Innovation is to bring practical and approachable neuroscience-backed practices to individuals, families, and teams to help them achieve more joy, meaning and impact. We use coaching modalities with proven efficacy and neuroscience-backed techniques for building great habits, achieving more flow, and having more impact.

I choked during a strategic presentation to executive staff.

The goal was to move forward with a strategic technology investment.

I knew this material cold.

Then someone asked a question. Not even a hard one.

I was two slides in and instead of addressing it directly, I started spinning.
My brain seized up. I started second-guessing myself. I gave a rambling answer that confused everyone and lost my place in the narrative.

The rest of the presentation felt like I was running through mud. Material I'd rehearsed came out choppy. The result was not what I wanted. I was asked to come back the next week with more certainty on the questions...

CTO | Coach | Advisor | Helping Leaders Master Energy, Focus & Flow

I choked during a strategic presentation to executive staff. The goal was to move forward with a strategic technology investment. I knew this material

Open article: Move and Groove 98 - Clutch by Eric Reiners • 3 min read

Stop thinking about trust as a soft skill. It's brain chemistry with hard results.

Building trust is a formula and your colleagues are evaluating your trustworthiness with it, whether they like it or not.

The Trusted Advisor (David Maister, Robert Galford, and Charles Green, 2000) shared this formula in 2000. 25 years later, neuroscience has caught up. 

The formula is simple and not always easy:
Trust = (Credibility + Reliability + Intimacy) / Self-Orientation

Stop thinking about trust as a soft skill. It's brain chemistry with hard results. Building trust is a formula and your colleagues are evaluating your

Open article: Move and Groove 97 - Trust by Eric Reiners • 3 min read

Three months after leaving my CIO role to start Be Well Innovation and I was scattered.

Every coffee chat. Every exploratory call. Every partnership session. I said yes to all of it.

I was afraid of missing an opportunity that would fuel my business, but I was avoiding the real work of meeting with prospects.

My energy tanked. My focus was scattered. The work that mattered (building real programs and serving clients) got squeezed into the margins.

Every "yes" was effectively deprioritizing strategic, customer-facing work...

Three months after leaving my CIO role to start Be Well Innovation and I was scattered. Every coffee chat. Every exploratory call. Every partnership s

Open article: Move and Groove 99 - the power of "no" by Eric Reiners • 2 min read

“If it makes you nervous, it’s probably worth it” - Lily Meola, Daydream

I introduced this lyric my 13-year old son while getting ready for school: 

He proceeded to break it down with the following questions: 

 - “What if you are nervous about breaking your leg and you do?”

 - “What if you do something that gets you fired?”

To be honest, those are really good points...

I knew we needed more time on this one so I slowed down so we could hit all the red lights on the way to school. This typically buys us an extra three minutes together on our commute. 

So, I clarified - “If it makes you nervous AND it’s a disciplined risk, then it’s probably worth it”

He countered with “What if you sing in front of the entire school and make a fool of yourself and you are forever known as the person who embarrassed themselves”.

I was thinking “ouch, is he already feeling the pressure to conform and care about what his peers think about him?”

Not sure how to respond to that one so we listened to the song instead. 

The conversation may not have convinced him to take more risks. He is already a risk taker, so he might need a lesson on disciplined risk taking instead! 

It was a memorable drop-off.

The dog smiled out the window at the people in other cars, making friends. 

And I went back to doing things that make me nervous.

#bewell #daydream #takerisks

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The dishes don't care if you want to do them...

That project at work doesn't care if you are motivated...

When my kids complain about doing the dishes, I tell them that the dishes don't care, they still need to be done. They grumble and complain and end up doing the dishes.

A small lesson for when they face real work. 

Sure, there are times when you are highly motivated and tackle whatever challenges are in front of you. Your energy is high, your motivation is strong, and you like the work. Go for it. Ship it.

There are other times when you are tired, you are unmotivated, and you just want to collapse on the couch and leave the dishes in the sink. Instead, take action. Go for it. Ship it. 

Action will create energy.
Action will create motivation.
Action will create discipline.
Action will rewire your brain.

Because the dishes don't care.

#bewell #discipline #action

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The Battle

Shane Smith

Eric Reiners

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taplio

The Battle

Shane Smith

Eric Reiners

Followers

Posts

Engagements

Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}Eric Reiners's LinkedIn Performance

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