Founder at Everetics. On a mission to unlock revenue through Customer Support and Service excellence

Customer Success, Support, Service, and Experience are the new business battlegrounds. But are you ready to win?

As a multiple industry award-winning Support Leader for over 20 years, I have transformed and scaled Support and Service for B2B businesses of all sizes, from billion-dollar enterprises to start-ups, generated customer loyalty, and driven business growth. The good news? You, too, can differentiate yourself and your business with a practical and strategic approach to delivering Support and Service to your customers. 

Everetics helps customer-focused companies and leadership maximize their potential and scale outstanding customer support and experiences. We offer tailored services, from consultations, mentoring, and coaching to revenue modeling and our comprehensive Support Readiness Assessment. Our personalized offerings are designed to fit your specific needs and industry landscape.

Differentiate, and win, with excellent Customer Experience -> Customer Success, Support and Service.

Shane Smith

Enlightened Coach LLC

Founder and CEO Enlightened Coach

Outsmart Brain Cancer 501C

Co Founder

Partner with executives and senior leaders in transition to clarify career direction, strengthen personal branding, and accelerate placement into next-level opportunities.
	•	Deliver individualized coaching and group facilitation for clients navigating organizational change, career pivots, and leadership transitions.
	•	Provide expert guidance on interviewing techniques, positioning clients to communicate value and land offers with confidence.
	•	Support executives with onboarding assistance, ensuring a successful transition into new roles and organizations.

Executive Career Consultant

The Universe Talks

Program is based on Infinite Possibilities: The Art of Living Your Dreams Book by Mike Dooley.

Infinite Possibilities and I believe in me certified trainer

About my Brain Institute

Neuroscience and the i4 model come together for the most expansive leadership system I've ever had the privilege to offer my clients.

I4 neuroscience certified  practioner/ charter member sales enablement society

Enablematch

Talent Advisor

Delphix

Delphix has proven value with a track record of success
We've helped over 30% of the Fortune 100 in the race to bring new applications, features, and upgrades to market – including industry #1 leaders across banking, retail, insurance, and high technology. Delphix customers, on average, achieve a 4x ROI in fewer than five months.

"Delphix has been consistently able to solve meaningful problems such as velocity and volume, but what it really solves is time. Wow, this stuff really works."

Head Global Enablement

Leadership development, transformational change, executive coaching and facilitation

Senior Principal Consultant, Leadership Systems

VMware

Director Leadership Development, Field Enablement 

SugarCRM

Director of Learning and Development- field and executive focus

Executive Coach | Leadership Educator | Career Coach | Corporate Facilitator | Neuroscience Trained Coach | Change Management Consultant | Customer and Revenue Consultant

Empowered Leaders. Transformational Results.

True transformation doesn’t happen in strategy decks or organizational charts — it happens in the behaviors and mindsets of leaders.

After two decades leading strategic initiatives at companies like Hewlett Packard, Agilent, BEA/Oracle, Cisco, and VMware, I saw firsthand how even the most ambitious strategies faltered without deep leadership behavior change. Sponsored by VMware, I deepened my expertise through an intensive two-year certification with the NeuroLeadership Institute, mastering the neuroscience of behavior change and its application at scale.

I founded Enlightened Coach to help organizations move beyond traditional change management — empowering customer-facing teams and executive leaders to drive sustainable, scalable business results through transformational leadership.

When leadership behavior shifts, operational results follow. Faster ramp times, stronger customer outcomes, and sustainable growth.

Through offerings like The Leadership Journey — a cohort-based development experience designed to scale leadership impact across organizations — Enlightened Coach helps organizations turn leadership development into a business accelerator.

Today, our neuroscience-based, results-driven approach has supported organizations such as Pure Storage, Salesforce, Cohesity, Benevity, Hilton, SugarCRM, Optiv, ServiceNow, Hyatt, Riva CRM, Adecco, and App Annie (data.ai).



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The Battle

Shane Smith

Tamera Schmidt

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