Platts Business Solutions

Virtual Assistant | Business Support Services | Operational Support

Exmouth Chamber of Commerce

Membership & Communications

West London CVs

Owner / CV Writer

Finance Process Manager

Management Systems Analyst

Project Analyst & Process Consultant

Payroll/Billings Process Consultant

Bloomberg

Payroll Manager - UK, EMEA & Asia-Pac

Elan Computing Ltd

Head of Payroll

Beresford Blake Thomas Ltd

Group Payroll Manager

Lorne Stewart PLC

Payroll Manager

𝗝𝘂𝘀𝘁 𝗴𝗶𝘃𝗲 𝗶𝘁 𝘁𝗼 𝗺𝗲 𝗮𝗻𝗱 𝗜'𝗹𝗹 𝘀𝗼𝗿𝘁 𝗶𝘁 𝗼𝘂𝘁

That's pretty much what I do.

I’m Shannie, and I 𝗺𝗮𝗸𝗲 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀' 𝗹𝗶𝘃𝗲𝘀 𝗲𝗮𝘀𝗶𝗲𝗿 𝗮𝗻𝗱 𝘁𝗼 𝘀𝗮𝘃𝗲 𝘁𝗵𝗲𝗺 𝘁𝗶𝗺𝗲 𝗮𝗻𝗱 𝗺𝗼𝗻𝗲𝘆.

𝗧𝗵𝗲 𝘀𝗼𝗿𝘁 𝗼𝗳 𝘁𝗵𝗶𝗻𝗴 𝗜 𝗱𝗼 𝗳𝗼𝗿 𝗺𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀:

* Create and schedule content on social media platforms
* Create and post blogs on client websites
* Create and email newsletters and updates 
* Update client websites
* Design forms with easily accessible links and QR codes
* Document and map client processes, highlighting gaps and making recommendations 
* Build and fix Excel tools, and update and fix misbehaving Excel spreadsheets
* Build graphs, charts and mindmaps from data for inclusion in client-facing documents
* Update reports and PowerPoint process documents and presentations
* Assist with HR processes and build associated forms, tools, reports and trackers
* Deliver copywriting of various lengths on various topics within strict deadlines and criteria

𝗚𝗶𝘃𝗲 𝗺𝗲 𝘀𝗼𝗺𝗲𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗳𝗶𝗴𝘂𝗿𝗲 𝗼𝘂𝘁 𝗮𝗻𝗱 𝗜 𝘄𝗶𝗹𝗹. 𝗢𝗿 𝗜'𝗹𝗹 𝗳𝗶𝗻𝗱 𝘀𝗼𝗺𝗲𝗼𝗻𝗲 𝘄𝗵𝗼 𝗰𝗮𝗻.  

𝗪𝗵𝗮𝘁 𝘁𝗼 𝗳𝗶𝗻𝗱 𝗼𝘂𝘁 𝗺𝗼𝗿𝗲?
* Check out my website: 𝗵𝘁𝘁𝗽𝘀://𝗽𝗹𝗮𝘁𝘁𝘀𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀.𝗰𝗼𝗺/
* Check out 𝗺𝘆 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 to see what my clients think of me
* Email me at: 𝘀𝗵𝗮𝗻𝗻𝗶𝗲@𝗽𝗹𝗮𝘁𝘁𝘀𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀.𝗰𝗼𝗺

𝗪𝗵𝗮𝘁 𝗵𝗮𝗽𝗽𝗲𝗻𝘀 𝗻𝗲𝘅𝘁?
* We jump on a quick call to discuss what you need
* If we decide to go ahead I get the contract sent out
* We start working together

𝗣𝗲𝗼𝗽𝗹𝗲 𝗜 𝘄𝗼𝗿𝗸 𝗯𝗲𝘀𝘁 𝘄𝗶𝘁𝗵?
* Business owners in professional services
* Who are great at what they do, but have just run out of time for specific admin tasks or a project, or who need to bring in additional skills they don't have themselves
* Who are ready to outsource
* Who know what they need

𝗜𝗳 𝘁𝗵𝗶𝘀 𝘀𝗼𝘂𝗻𝗱𝘀 𝗹𝗶𝗸𝗲 𝘆𝗼𝘂, 𝗴𝗲𝘁 𝗶𝗻 𝘁𝗼𝘂𝗰𝗵 𝘁𝗼𝗱𝗮𝘆!

𝗧𝗮𝗸𝗲 𝗮 𝗹𝗼𝗼𝗸 𝗮𝘁 𝘁𝗵𝗲 𝗿𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝘀 𝗜 𝗵𝗮𝘃𝗲 𝗿𝗲𝗰𝗲𝗶𝘃𝗲𝗱 𝗳𝗿𝗼𝗺 𝗵𝗮𝗽𝗽𝘆 𝗰𝗹𝗶𝗲𝗻𝘁𝘀!  𝗬𝗼𝘂 𝗰𝗮𝗻 𝗰𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘃𝗶𝗮 𝗗𝗶𝗿𝗲𝗰𝘁 𝗠𝗲𝘀𝘀𝗮𝗴𝗲 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻, 𝗯𝘆 𝗲𝗺𝗮𝗶𝗹 𝘁𝗼 𝘀𝗵𝗮𝗻𝗻𝗶𝗲@𝗽𝗹𝗮𝘁𝘁𝘀𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀.𝗰𝗼𝗺 𝗼𝗿 𝗯𝘆 𝗽𝗵𝗼𝗻𝗲 𝗼𝗻 𝟬𝟳𝟱𝟭𝟭 𝟯𝟬𝟯𝟳𝟬𝟰.

Shannie Platts

Peachy Mondays

Know how your people feel....and more importantly WHY?

Peachy Mondays is the anonymous employee feedback platform that delivers deep insights in hours rather than months, eliminating the need for guesswork and focus groups, giving your people a true and safe voice.

Capture HOW your people feel, have anonymous follow-up conversations to find out WHY, and efficiently manage & analyse responses at enterprise scale.

We know that #HappyPeopleWorkBetter - and provide the platform for your employees to experience this for themselves.

Senior Business Development

Eagle Eye Networks

Eagle Eye Networks delivers the fastest growing, on-demand cloud based security and operations video management system (VMS) providing both cloud and on-premise recording. Eagle Eye also provides a cloud video API for integrations and application development. The Eagle Eye Platform offers secure, encrypted recording, camera management, mobile viewing and alerts – all 100% cloud managed. The API platform uses the Eagle Eye Big Data Video Framework™, with time based data structures used for indexing, search, retrieval and analysis of the live and archived video. Eagle Eye Networks sells through authorised reseller and installation partners.

Market Development Representative

Virtuagym

Virtuagym is a leading tech company providing innovative fitness software for gyms, personal trainers, and corporate health services. First launched in 2008, Virtuagym has grown into an all-in-one solution for client coaching, membership management, billing, scheduling, access control and more. It’s integrated mobile fitness apps offer solutions for exercise and nutrition guidance, progress tracking, and online coaching. 

Besides easy-to-use and robust software, Virtuagym offers unparalleled customer service. The software is constantly being further developed using customer feedback, with the goal of providing fitness professionals with the best product available. Furthermore, integrated business models offer plenty of opportunities to generate additional revenue with Virtuagym.

With 200+ employees across two offices in Europe and Latin America, Virtuagym supports more than 15 million consumers, over 5,000 health clubs and 30,000+ trainers worldwide, with availability in 14 languages and 80 countries.

Business Development Representative

Speakap

Speakap is a secure and private platform that enables organisations of all sizes to reach and engage with their highly-valued frontline (non-desk) employees in order to deliver greater employee experience and business value.

On the shop floor, in the kitchen, on the ward, on the road, or on the production line…Speakap is always available, enabling communication and collaboration from any internet-connected device. From the head office to the frontline employee, and back again. 

With communications and engagement at the forefront of most HR workers minds, Speakap offers the only purpose-built platform designed for organisations with employee engagement and satisfaction in mind. 
Speakap is currently used by more than 300 companies in 27 countries around the world. Market leaders such as IKEA, Rituals, McDonalds and Hudson's Bay all engage smarter through Speakap.

Astute Solutions

Helping organisations execute Customer Engagement Strategies & use Intelligent Bots & AI to enhance customer interactions and improve the Customer Experience across all channels 

Working with Enterprise clients from the automotive, travel and hospitality, FMCG, and other industries 
Targeting C and D-level Executives 
Prospecting leads via LinkedIn and Social Media platforms
Making outbound (cold) calls and emails to potential clients throughout Europe 
Building relationships with the client during the sales process
Hitting targets consistently

Cupenya

Working as part of the new SDR team promoting a new SaaS product (Connector for Zendesk)
Prospecting leads via LinkedIn and Social Media platforms
Making outbound (cold) calls to potential clients throughout Europe 
Building relationships with the client during the sales process 
Making appointments for a Demo of the product 
Taking part in presenting the product to potential clients 
Working towards, and exceeding Sales targets on a monthly basis 
Liaising with the CEO, Marketing team and Developers to keep up to date with any new developments 
Fast-paced, high pressure tech Start-Up environment with colleagues from all over the world

Sales Development Representative

Sabre Hospitality Solutions

Member of the Customer Care Department providing first class customer care to the hotel and travel industries
Full understanding of the industry and the software that powers it 
Providing assistance to hotels and other clients to ensure parity across all booking platforms
Assisting with the creation of new rates, rooms, promotions and special offers 
Troubleshooting discrepancies with reservations, pricing issues, availability across all booking platforms, whilst maintaining excellent standards of customer care  
Working in an international environment, as part of a dynamic team, silently keeping the hotel industry flowing smoothly

Customer Care Department

Laureate International Universities

Working on behalf of the University of Roehampton, London
Calling prospects from all over the world who have shown an interest in studying for a Master’s 
Degree online
Sending information by email after each phone call
Asking questions and gathering information in order to Qualify the prospect for admission to the University
Making appointments for the prospect to be called back by a Consultant from the University 
Constantly achieving target of 80+ outbound calls per day and 2,5 hours talk time
Achieving target set for appointments per day
Working in an international environment with colleagues from all over the world

Enrollment Advisor

James Hardie Building Products

Providing information about the products 
Establishing a good relationship and sending out samples of the products
Liaise with the Sales Representatives based in the UK and pass on information about prospective new customers
Manage the stock levels the Sales Representatives and the stockpiles kept at the warehouse in the UK
Involved in a Marketing Project for the EcoBuild 2012 Builders Expo 
Meeting potential new customers at the event and improving my face to face sales skills
Attended UK Product Trainings and accompanied the Sales Representatives on the road to experience their side of the job
Occasionally I helped out the Customer Support Team giving technical advice and checking on the status of deliveries

Inside Sales Representative

WD, a Western Digital company

Providing first line technical support for Western Digital products, including internal and external hard drives, network drives, and a range of Media Players
Assisting customers with troubleshooting, sales advice and after sales help
Maintaining service level agreements by handling contacts within the set timeframe
Training new hires according to company policies and procedures
Consistently met and exceed my daily and weekly targets and received an award for 'Employee of the Quarter' from the head office in the USA, as well as other awards for customer service

Customer Support Agent

I have spent the last 9 or 10 years in Business Development but that doesn't tell the whole story - before this I worked in Customer Service, and before all this, many other roles that simply won't all fit on a CV. I spent a few years in construction too, mainly in the Netherlands, which was a big factor in learning the language so quickly - they take no mercy on the building sites over here!  

My point being, throughout all these experiences (in various countries) one thing stayed true and built up over time - my belief that to be truly happy and successful at work, you have to love where you are and what you do, equally. 
I have always felt that happy people work better and achieve more, and that notion has helped me during my Business Development years. For the most part I have worked with HR Leaders to introduce various platforms that enhance and improve the Employee Experience, from onboarding to surveys to general engagement, and I am proud of what I have done and continue to do. 

At work, everybody should have a voice, and use it without fear of what others think, or may say - the best way to achieve company success is by empowering your teams and trusting them to perform, wherever they are.

taplio

The Battle

Shannie Platts

Scott Mills

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