Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Tony's Consult 

Maintained databases with current information and updated records when necessary.

Scheduled appointments and managed meeting agendas.

Executed travel arrangements on behalf of clients by researching and booking flights, accommodations, and rental cars. 

Managed calendars and organized travel arrangements.

Proofread documents prior to their submission or distribution.

Performed research tasks related to projects or initiatives assigned by the management team.

Utilized Microsoft Office Suite proficiently for document creation, and editing purposes.
Generated Leads for business purposes.

MONNY Marketing and Real Estate Agency 

Responded promptly to customer inquiries regarding real estate services.

 Used my lead generation experience to generate qualified leads with verified emails that turned about 90% of potential customers into real customers. 

 Property management which includes buying, selling, and renting of properties

 Marketing expertise which includes staying up-to-date with local market trends, property values,and zoning regulations

 Comparative analysis

 Property listing and marketing

Real Estate Agent

UjuKings AAASupermarket 

Built relationships with potential customers

I achieved sales target of about 95% weekly. This means achieving 10-15 targets a day and 70-80 targets a week.

Negotiation and closing of deals

Maintaining customer relationship management

Meeting sales target

Customer relationship management

Sales Manager

Turn by Turn Ventures 

Collaborated with internal teams to gather information and resolve customer issues.

 Answered about 190 calls a day which helped to maintain customer loyalty, retention, and satisfaction.

 Leveraged chat, phone, and email to address customer support issues.

 Escalated Customer issues to tier-two customer support to address higher-level issues.

 Providing Product/Service information.

 Used my problem-solving and multitasking ability to tame irate customers.

Customer Support Representative

As a certified Google Ads specialist and proficient in Facebook/Instagram Ads, I've successfully optimized campaigns, transforming website CPC into conversions, leading to a measurable increase in business results.

Beyond my digital advertising proficiency, I excel as a data entry clerk and database management specialist, ensuring accuracy in information handling. 

My role as a virtual assistant involves not just technical and administrative support but also delivering excellent customer service that fosters strong client relationships.

In a fast-paced environment, I excel on quick thinking and effective troubleshooting. 

My commitment to collaboration within teams has consistently contributed to successful outcomes. 

I bring a comprehensive skill set, not just in problem-solving and multitasking but also in soft skills like adaptability and creativity. 

Clients benefit from my ability to navigate complexities, communicate effectively, and deliver results with a focus on quality and efficiency.

By combining my skills, I offer a unique approach to business enhancement. Whether executing targeted Google Ads campaigns, managing databases, or providing virtual assistance, I bring a personal touch to streamline operations. 

I am confident in my ability to contribute significantly to your team and bring measurable success to your projects.

taplio

The Battle

Sharon Muyoka

Chidimma Andrew-Paul Nwaorusha

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