Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Equinix

-Manage a diverse portfolio of clients, achieving a 95%+ retention rate while acquiring new accounts, ensuring balanced growth between client retention and business development.
-FY24: 180%. #1 on team. 7 new logos closed. (Rookie of the Year) 
-Design and architect on-prem, hybrid, and cloud solutions enabling the delivery of cutting-edge technology to meet client-specific needs.
-Mentor and lead cross-functional teams, fostering collaboration and improving project outcomes, resulting in faster ramp-up for new employees.
-Designed AI-driven sales training programs, leading to a 15% increase in pipeline generation and improved sales team efficiency.

Account Executive - Hybrid Mid Market Field Sales

TELUS

-Exceeded sales quotas throughout 2022-2023 by applying a mix of inbound and outbound sales strategies in the IT sector.
-Resolved complex IT issues involving networks, equipment, and software, increasing customer satisfaction by 20%.
-Collaborated with sales teams to refine and implement retention strategies, leading to a 15% increase in client retention rates and boosting upselling opportunities by 10%.
-Implemented marketing strategies that significantly improved the customer experience and loyalty, reducing churn by 15%.
-Successfully saved high-risk accounts by leveraging strategic negotiations, resulting in a 5% reduction in overall customer churn and maintaining key client relationships.

Sales and Retention Specialist

CIBC

-Prevented over $1million in potential fraud.
-Kept up with fraud trends and proactively developed strategies to minimize bank losses, reducing chargeback claims.
-Mentored junior team members, ensuring efficient fraud case management and completion of complex cases, which improved team productivity by 15%.
-Educated clients on fraud prevention methods, improving customer satisfaction and reducing repeat fraud incidents by 20%.

Fraud Analyst

Gatestone & Co.

-Provided technical support and resolved 95%+ of customer issues on the first call, ensuring timely and effective troubleshooting across a wide range of consumer tech products.
-Collaborated with team members to resolve escalated cases, leading to a 30% faster resolution time on complex issues and improving customer satisfaction.
-Conducted hardware and software troubleshooting for televisions, receivers, networks, and other devices, contributing to 20% fewer repeat calls and enhanced team performance.
-Promoted additional services through upselling opportunities, increasing customer lifetime value.

Technical Support Specialist

Account Executive @Equinix | LinkedIn Top Voice: People Management | Leadership and Career Development Advocate | Road to 10K🚀

Jad is a high-impact Account Executive at a F500 company specializing in enterprise IT solutions. As a top-performing AE at Equinix, he drives significant business with companies ranging from startups to mid-enterprise customers across tech, finance, and other industries.

His strength lies in translating complex technical solutions into clear business value. With a background in high-volume sales and retention at TELUS, he now excels in long-cycle, enterprise deals.

Jad holds both technical and business certifications, including ITIL v4 for IT service management and coursework in executive leadership and business strategy. This blend of expertise allows him to bridge the gap between technology and business impact.

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The Battle

Sharon Muyoka

Jad Andraos

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