Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

NewYork-Presbyterian Hospital

• Assist in the daily activities associated with the processing distribution and monitoring of supplies
• Maintain receiving files and records related to requisitions, purchase orders, and vendor contracts and enter inventory control data
• Review Inventory Control reports and conduct physical counts of shelf stock
• Review and resolves problems identified by receiving and/or Accounts Payable regarding orders
• Create a stock replenishment requisition daily utilizing par levels
• Monitor inventory levels and ensure that supplies are properly allocated to prevent back orders

Inventory Control Analyst

AOM Infusion

• Managed a high-volume medication inventory, ensure accurate ordering, labeling, receiving, and storage of medications, and prepare over 150 prescriptions per day under the supervision of the pharmacist
• Interface effectively with diverse patient populations to gather insurance information, field questions about medication usage, and achieve a 92% patient satisfaction rating
• Conduct accurate dosing calculations for medication dispensing

Pharmacy Warehouse Technician 

BCM One

• Manage $500K of daily inventory and optimize stock levels, reducing excess stock 15% and while ensuring availability
• Negotiate $100K-$500K+ vendor contracts and resolve issues, minimizing disruptions and saving 10% on costs
• Implement forecasting techniques to enhance supply chain efficiency, reducing inventory shortages by 20%
• Streamline logistics and introduce process improvements, reducing operational costs by 25% and enhancing accuracy by 30% for inventory management
• Analyze data, identify trends, and inform strategic decisions, improving inventory turnover by 18%
• Troubleshoot product issues (phones, routers, switches, adapters) for 25-30+ customers daily and repair defective products, resolving 90% of issues within same day and generating $12K-$20K+ monthly through repaired product sales
• Coordinate 7-20+ client orders daily and organize packages, achieving 100% product delivery rate with no damages
• Develop inventory tracking sheet to manage 700+ different products, decreasing product delivery prep times by 90%

Inventory Analyst

• Designed logos and brochures for 30 clients in the fashion, music, restaurant, and legal industries, achieving 100% client satisfaction

Freelance Graphic Designer

Amazon

• Picked products from inventory for customer orders using software and totes for tracking. Reported inventory and operations problems to supervisors for direction. Helped non-inventory operations by stocking machines with totes, organizing pallets, and cleaning.
• Stowed products into inventory using software and inventory storage apparatus. Assisted operations staff by moving inventory merchandise to storing personnel using pallets/pallet jacks and replenishing supply for stowing personnel.
• Audited inventory bins for accuracy using software. Reported unsafe conditions/damaged product to supervisors for resolution.

Warehouse Associate

LJ HUB

• Processed customer orders and managed shipping operations for FedEx, UPS, USPS, and DHL (domestic, international), achieving 99% order accuracy rate and improving delivery times by 15%
• Maintained warehouse, optimized inventory flow/accessibility, monitored inventory, and enforced quality control measures, reducing stockouts by 25% and resulting in a 98% customer satisfaction rating

Shipping and Receiving Specialist

Dollar Tree Stores

• Provided product expertise, resolved 200+ customer inquiries weekly, and coordinated with partner stores, achieving a 95% customer satisfaction rating, reducing response time by 40%, and increasing upselling and cross-selling 15%
• Implemented team inventory management processes and reviewed inventory levels, reducing stockouts by 20%

Sales Associate

Great Neck Games & Productions

• Developed engaging visual content for social media platforms (Facebook, Instagram, TikTok, Snapchat), increasing user engagement by 25%
• Created logos and maintained print materials (brochures, banners), growing event attendance by 15%
• Worked with clients to understand design requirements, ensuring satisfaction and generating 7 referrals

Junior Graphic Designer Intern

Staples

• Introduced inventory software to streamline stock record-keeping processes, ensure accurate data maintenance, and optimize stock levels, reduced excess inventory by 22% and improved order fulfillment rates by 30%
• Conducted inventory audits utilizing RFID technology, identified 150+ discrepancies in stock levels, and forecasted product sales, reducing stockouts by 30% and shrinkage by 20%
• Created comprehensive reports on inventory turnover metrics, identified operational issues, and proposed data-driven solutions, improving store cash flow, generating $50K+ in weekly revenue during promotions, and eliminating losses
• Led supplier audit program to ensure compliance with quality standards and ethical practices, and resolved supplier performance issues, achieving a 15% increase in product quality and customer satisfaction

Retail Inventory Specialist

• Provide exemplary customer service by portraying a gracious, friendly and engaging manner
• Anticipate and promptly respond to client needs, adhering to score service experience Standards
• Maintained 98.5% customer service satisfaction score over 12 consecutive months
• Accurately and efficiently process all POS transactions
• Adhere to and apply visual directives, ensuring that store standards are executed daily
• Communicate the brand aesthetic, philosophy and Lifestyle to clients

Retail Sales Associate

WBNC Restaurant Management LLC

• Designed company logo, business cards, and stationery and contributed ideas for digital marketing campaigns, improving brand awareness with customers and growing customer base
• Assisted with creating graphics, advertising, and branding for projects using Photoshop, InDesign, and Illustrator
• Worked on mood boards, wall decors, visual style guides, video ads, GIFs, and logos for 6 projects
• Designed custom cabinetry to store design and brand standards and researched/selected specified fabrics, finishes, and materials

Graphic Design & Interior Designer Intern

At BCM One, my role as an Inventory Analyst has been pivotal in managing a significant daily inventory, negotiating substantial vendor contracts, and implementing forecasting techniques that have markedly enhanced supply chain efficiency. Our team has optimized stock levels, reducing excess by 15%, and improved inventory turnover by 18%, thanks to process improvements that have decreased operational costs by a quarter and increased accuracy by 30%.

My competencies in logistical coordination, product allocation, and customer support shine through in my daily interactions, where I troubleshoot and resolve 90% of product issues for a diverse customer base. Collaborating closely with vendors and partners, we have minimized disruptions and achieved cost savings of 10%, evidencing a dedication to continuous improvement and operational excellence within the dynamic environment of BCM One.

taplio

The Battle

Sharon Muyoka

Jason C. Oliver

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