Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

Mike Younes

• 𝗠𝗲𝗻𝘁𝗼𝗿𝗲𝗱 clients privately (from content creation & prospecting to mentorship)
• 𝗚𝗿𝗲𝘄 𝗮 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗼𝗳 𝟮𝟬,𝟬𝟬𝟬 𝗳𝗼𝗹𝗹𝗼𝘄𝗲𝗿𝘀 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 organically
• 𝗥𝗲𝗮𝗰𝗵𝗲𝗱 𝟮,𝟬𝟬𝟬,𝟬𝟬𝟬+ 𝗶𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝗼𝗻𝘀 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 organically
• 𝗔𝘄𝗮𝗿𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗧𝗼𝗽 𝗧𝗲𝗮𝗺𝘄𝗼𝗿𝗸 & 𝗦𝗲𝗹𝗳-𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗩𝗼𝗶𝗰𝗲𝘀
• 𝗕𝘂𝗶𝗹𝘁 𝗺𝘆 𝘂𝗻𝗶𝗾𝘂𝗲 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗯𝗿𝗮𝗻𝗱 from scratch
• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 consistently on the topics of 𝗟𝗶𝗳𝗲 • 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 • 𝗚𝗿𝗼𝘄𝘁𝗵
• 𝗦𝗲𝗹𝗳-𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗱 𝗺𝘆 𝘄𝗲𝗯𝘀𝗶𝘁𝗲: 𝗬𝗼𝘂𝗻𝗲𝘀𝗠𝗶𝗸𝗲.𝗰𝗼𝗺
• 𝗪𝗿𝗼𝘁𝗲 & 𝘀𝗲𝗹𝗳-𝗽𝘂𝗯𝗹𝗶𝘀𝗵𝗲𝗱 𝗺𝘆 𝟳 𝗘𝗯𝗼𝗼𝗸𝘀 (Download them free in my bio's link)
• Gained writing, networking, marketing, mentorship, social media & listening skills
• Built profound relationships that began on social media
• Gave group seminars

Founder (Mentorship, Personal Growth)

Sequel

• 𝗟𝗲𝗱 𝘁𝗵𝗲 𝗙𝗿𝗼𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 & 𝗥𝗶𝘀𝗸 𝘀𝘁𝗿𝗲𝗮𝗺𝘀 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗮 𝘀𝘂𝗰𝗰𝗲𝘀𝘀𝗳𝘂𝗹 𝗚𝗼-𝗟𝗶𝘃𝗲 𝗳𝗼𝗿 𝗮 𝗹𝗮𝗿𝗴𝗲 𝗯𝗮𝗻𝗸 in KSA ('22)
• 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝟱𝟬+ 𝘂𝘀𝗲𝗿𝘀 𝗮𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝗚𝗼-𝗟𝗶𝘃𝗲 on the Front Office, Risk & Back Office streams ('22)
• 𝗦𝘂𝗰𝗰𝗲𝗲𝗱𝗲𝗱 𝗶𝗻 𝘂𝗻𝗶𝗳𝘆𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗿𝗲𝗮𝘀𝘂𝗿𝗶𝗲𝘀 𝗶𝗻 𝘁𝗵𝗲 𝗺𝗲𝗿𝗴𝗲 𝗼𝗳 𝘁𝗵𝗲 𝟮 𝗹𝗮𝗿𝗴𝗲𝘀𝘁 𝗯𝗮𝗻𝗸𝘀 in KSA ('21)
• 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝟳𝟬+ 𝗖𝗵𝗮𝗻𝗴𝗲 𝗥𝗲𝗾𝘂𝗲𝘀𝘁𝘀 to improve a client's MX.3 business as part of the Front Office team ('20-'21)
• 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝟮𝟬+ 𝘁𝗿𝗮𝗶𝗻𝗶𝗻𝗴𝘀 internally and externally on interest rate derivatives, commodities, forex derivatives & MX.3 Front Office modules
• Gained in-depth knowledge of the capital markets, money markets, forex markets, fixed income markets, stock markets, commodity markets industries & products
• Gained a good understanding of the xVA/PFE module
• Gained a good understanding of the End-of-Day process

Murex Front Office & Risk Techno-Functional Consultant (Financial Tech, Capital Markets)

Exclusive Management

• 𝗖𝗹𝗼𝘀𝗲𝗱 𝟭𝟱+ 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀 𝗺𝗼𝗻𝘁𝗵𝗹𝘆
• 𝗖𝗼𝗹𝗱 𝗰𝗮𝗹𝗹𝗲𝗱 𝟱𝟬-𝟭𝟬𝟬 𝗽𝗿𝗼𝘀𝗽𝗲𝗰𝘁𝘀 𝗱𝗮𝗶𝗹𝘆 as part of a fierce sales team
• 𝗚𝗲𝗻𝗲𝗿𝗮𝘁𝗲𝗱 𝟭𝟭𝟬𝟬𝟬+ 𝗹𝗲𝗮𝗱𝘀 through referrals
• Built relationships with clients & assisted on post-sale services
• Learned influence, marketing, leads generation, value pitching, client satisfaction, post-sales follow-up, rejections, objections handling & sales life-cycle

Telesales Consultant (Hospitality, Tourism)

BankerWay SARL

• 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝘄𝗼𝗿𝗸 𝗼𝗿𝗱𝗲𝗿𝘀 & 𝗰𝗵𝗮𝗻𝗴𝗲 𝗿𝗲𝗾𝘂𝗲𝘀𝘁𝘀 for a Lebanese bank's T24 core banking platform

T24 Technical Consultant (Financial Tech, Core Banking)

Astrophysics Inc

• 𝗜𝗻𝘀𝘁𝗮𝗹𝗹𝗲𝗱 & 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻𝗲𝗱 𝟮𝟬+ 𝗫-𝗿𝗮𝘆 𝘀𝗲𝗰𝘂𝗿𝗶𝘁𝘆 𝗺𝗮𝗰𝗵𝗶𝗻𝗲𝘀 & walkthrough metal detectors 
• 𝗧𝗿𝗮𝘃𝗲𝗹𝗹𝗲𝗱 𝘁𝗼 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 (𝗮𝗶𝗿𝗽𝗼𝗿𝘁𝘀, 𝗺𝗮𝗹𝗹𝘀, 𝗵𝗼𝘁𝗲𝗹𝘀, 𝗲𝗺𝗯𝗮𝘀𝘀𝗶𝗲𝘀) across EMEA & Africa
• 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱 𝟴𝟬+ 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 via email, phone calls & on-site visits
• Gained knowledge on the safety & security of 𝗶𝗻𝘀𝘁𝗶𝘁𝘂𝘁𝗶𝗼𝗻𝘀 𝘀𝘂𝘀𝗰𝗲𝗽𝘁𝗶𝗯𝗹𝗲 𝘁𝗼 𝘁𝗵𝗿𝗲𝗮𝘁
• 𝗧𝗿𝗮𝗶𝗻𝗲𝗱 𝗰𝗹𝗶𝗲𝗻𝘁𝘀 on how to apply excellent threat prevention standards

Service Field Engineer (Tech, Security)

UNDP

• 𝗖𝗼𝗹𝗹𝗲𝗰𝘁𝗲𝗱 𝗺𝗮𝗿𝗸𝗲𝘁 𝗱𝗮𝘁𝗮 from the 300 largest solar institutions in the Lebanese market
• 𝗖𝗼𝗺𝗽𝗶𝗹𝗲𝗱, 𝘃𝗶𝘀𝘂𝗮𝗹𝗶𝘇𝗲𝗱 & 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗲𝗱 𝘁𝗵𝗲 𝗱𝗮𝘁𝗮 𝗶𝗻𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡𝗗𝗣'𝘀 𝗺𝗼𝘀𝘁 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝘆𝗲𝗮𝗿𝗹𝘆 𝗿𝗲𝗽𝗼𝗿𝘁 𝘂𝗽 𝘁𝗼 '𝟭𝟳
• 𝗜𝗻𝘁𝗿𝗼𝗱𝘂𝗰𝗲𝗱 𝘁𝗼 𝘀𝗼𝗹𝗮𝗿 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 design & clientele (factories, malls, large infrastructures) in Lebanon
• Shadowed on-site projects

Solar Engineering Intern (Tech, Solar Energy)

Rinov8 Group

• 𝗢𝗿𝗴𝗮𝗻𝗶𝘇𝗲𝗱 𝘀𝗺𝗮𝗹𝗹 & 𝗹𝗮𝗿𝗴𝗲 𝗽𝗮𝗿𝘁𝗶𝗲𝘀 𝗮𝘀 𝗽𝗮𝗿𝘁 𝗼𝗳 𝗮 𝘁𝗲𝗮𝗺 𝗼𝗳 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 (celebrations, after-graduations, public & private commercial parties, venue held events & gatherings)
• Learned management, marketing, public relations, décor, entertainment, delegation, working in a team towards a specific goal & finding solutions in a crisis

Event Manager (Hospitality, Event Management)

American University of Beirut

• 𝗧𝗼𝗼𝗸 𝗺𝘆 𝟭𝘀𝘁 𝘀𝘁𝘂𝗱𝗲𝗻𝘁 𝗳𝗿𝗼𝗺 𝗮 𝗳𝗮𝗶𝗹𝗶𝗻𝗴 𝗴𝗿𝗮𝗱𝗲 𝘁𝗼 𝗮 𝘀𝗰𝗼𝗿𝗲 𝗼𝗳 𝟭𝟬𝟬/𝟭𝟬𝟬 in the final exam of the class "Introduction to Electric Circuits" after a total of 5 hours of private lessons
• 𝗧𝘂𝘁𝗼𝗿𝗲𝗱 𝗔𝗨𝗕 𝘂𝗻𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝘀𝘁𝘂𝗱𝗲𝗻𝘁𝘀 𝗶𝗻𝗰𝗹𝘂𝗱𝗶𝗻𝗴 𝟰𝘁𝗵 𝘆𝗲𝗮𝗿 𝘀𝗲𝗻𝗶𝗼𝗿𝘀 for programming, math & engineering exams
• Learned teaching, guiding, explaining clearly, preparing well & patience

University Private Tutor (Education, Tutoring)

Siemens

• 𝗕𝗲𝗰𝗮𝗺𝗲 𝘀𝗲𝗹𝗳-𝘁𝗮𝘂𝗴𝗵𝘁 in XML & JSON coding languages
• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮 𝘁𝗼𝗼𝗹 to filter through power stations, contributing to Siemens Power 5's search engine

Programming Intern (Tech, Software)

MobiMind

• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗮𝗻𝗶𝗺𝗮𝘁𝗲𝗱 𝗳𝗼𝗼𝘁𝗯𝗮𝗹𝗹 𝘃𝗶𝗱𝗲𝗼𝘀 𝗶𝗻 𝗿𝗲𝗮𝗹-𝘁𝗶𝗺𝗲 for the 2014 Fifa World Cup using Adobe Premiere
• 𝗣𝘂𝗯𝗹𝗶𝘀𝗵𝗲𝗱 𝘁𝗵𝗲 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗱𝗮𝗶𝗹𝘆 to Mobimind's app with thousands of subscribers in the GCC

Video Content Creator (Media, Entertainment)

𝗠𝗲𝗻𝘁𝗼𝗿 𝗳𝗼𝗿 𝗔𝗺𝗯𝕚𝘁𝕚𝗼𝘂𝘀 𝗣𝗲🌎𝗽𝗹𝗲 ❤️

Inspired by a vision to impact positively, 𝙞 mentor privately.

Your 𝟯 𝗬𝗣𝗦:
• 𝗬our 𝗣eople 𝗦kills
• 𝗬our 𝗣ersonal 𝗦kills
• 𝗬our 𝗣rofessional 𝗦kills

About me:

• Fit
• Yogi
• Writer
• Runner
• Healthy
• Life Coach
• Multilingual
• Gym Addict
• Sports Expert
• Tech Engineer
• Karate Black Belt
• First Aid Certified
• Scuba & Free Diver
• Business Strategist
• Food Knowledgeable
• Rope Jump Freestyler 
• Fasted 7 Days on Food
• Social Media Strategist
• Hiked a Mountain 33 times
• Inspirational Public Speaker
• Ice Bath Record of 77 Minutes
• Psychological First Aid Certified
• Mentored 𝗣𝗲𝗼𝗽𝗹𝗲 of All Backgrounds

Hire me as your 𝗠𝗲𝗻𝘁𝗼𝗿.
DM me "𝙄𝙉".
🎯

Empowerment Expert (Personal Development, Coaching)

• 𝗖𝗼𝗮𝗰𝗵𝗲𝗱 𝟮𝟬+ 𝗰𝗹𝗶𝗲𝗻𝘁𝘀.
• 𝗚𝗿𝗲𝘄 𝗮 𝗰𝗼𝗺𝗺𝘂𝗻𝗶𝘁𝘆 𝗼𝗳 𝟭𝟳,𝟬𝟬𝟬 𝗽𝗲𝗼𝗽𝗹𝗲 𝗼𝗻 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 organically in 1 year ('23).
• 𝗥𝗲𝗮𝗰𝗵𝗲𝗱 𝟭,𝟬𝟬𝟬,𝟬𝟬𝟬 𝗶𝗺𝗽𝗿𝗲𝘀𝘀𝗶𝗼𝗻𝘀 organically in 1 year ('23). 
• 𝗕𝘂𝗶𝗹𝘁 𝗮 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗯𝗿𝗮𝗻𝗱.
• 𝗖𝗿𝗲𝗮𝘁𝗲𝗱 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 consistently on the 𝘁𝗼𝗽𝗶𝗰𝘀 𝗼𝗳 𝗟𝗶𝗳𝗲/𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀/𝗚𝗿𝗼𝘄𝘁𝗵.
• Built a personal website.
• Gained writing, marketing and persuasive skills.
• Built real relationships that started on LinkedIn.

taplio

The Battle

Sharon Muyoka

Mike Younes

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