Virtual Assistant

SKYIN

This role revolves around ensuring an exceptional experience for the clients.

1. Client experience and satisfaction
Collecting and analyzing client feedback to improve experiences
Overseeing the entire customer journey

2. Itinerary and trip coordination
Curating unique customized itineraries
Keeping itineraries updated with seasonal activities and cultural experiences

3. Crisis and issue management
Ensuring client safety and managing any incidents that arise
Addressing last-minute travel emergencies

Manager of Client Relations

Romel

•	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•	Provided direct customer support to internal and external customers.
•	Responded to customer requests for products, services, and company information.
•	Recommended products to customers, thoroughly explaining details.
•	Clarified customer issues and determining the root cause of problems to resolve product or service complaints.
•	Collected and analyzed customer information to prepare product or service reports.
•	Answered product and service questions, suggesting other offerings to attract potential customers.
•	Updated account information to maintain customer records.
•	Answered customer telephone calls promptly to avoid on-hold wait times.
•	Processed customer adjustments to maintain financial accounts.
•	Offered customer advice and assistance, paying attention to particular needs or wants.

Customer Service Sales Specialist

Yusudi

•	Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
•	Carried out day-to-day duties accurately and efficiently.
•	Maintained energy and enthusiasm in fast-paced environment.
•	Improved operations through consistent hard work and dedication.
•	Participated in team-building activities to enhance working relationships.
•	Delivered services to customer locations within specific timeframes.

Business Development Specialist

Mountain Water

•	Developed and delivered engaging sales presentations to convey product benefits.
•	Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
•	Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
•	Increased sales by offering advice on purchases and promoting additional products.
•	Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
•	Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
•	Automated contact management system, resulting in better client organization and goal alignment.

Sales Representative

St. Mary's Mission Hospital

•	Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog.
•	Developed and strengthened supplier relationships.
•	Made valuable contributions to planning of promotions, pricing and inventory levels, enhancing inventory flow, revenue and profits.

Procurement Officer

Kenya Broadcasting Corporation (KBC)

•	Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs.
•	Maintained current understanding of pricing structures, market conditions and trends in industry.
•	Evaluated internal needs and developed plans for maintaining optimal supply levels.

Procurement Officer Internship

Virtual Assistant | I strategically help FOUNDERS craft solutions, manage distractions, and focus on their core tasks | Your endless to-do list got you down? Send a DM now.

I’ve been an Executive Virtual Assistant for a while now, and recently, I niched down. 

To support travel entrepreneurs and business owners 

(DMC founders, tour operators, Travel managers, etc...) 

Many are overwhelmed with the constant juggling of: 

- Back-end admin & operations
- Cross-border communication
- Delayed supplier responses, and 
- The pressure to stay visible online.

As an Executive VA, 

I step in to handle the details that keep your business running while you focus on growth and delivering unforgettable experiences.

I help you:

- Organize bookings & client documents

- Build itineraries tailored for each client 

- Respond to leads and manage emails while you sleep

- Repurpose testimonials, manage social media, and keep your brand active

- Set up systems that simplify your daily workflow

And if you run a travel business that promotes Kenya as a destination, 

That's a plus because I’m based right here. 

I understand the culture, suppliers, travel landscape, and most importantly, the expectations of your travelers.

I can be your "on-ground person." 

- Coordinating with your Kenya-based vendors
- Ensuring smooth experiences for your clients 
- Giving you peace of mind knowing someone you trust is right where the action happens & your clients are in safe hands. 

I’m here to make your work lighter, smoother, and more impactful

Whether you're planning safaris, multi-country trips, or cultural immersions.🌍

With experience from a Destination Management Company- SKYIN 

I’ve built a strong foundation in client relations, customer service, and itinerary coordination

All contributing to smooth operations and happy clients.

If you're ready to delegate the chaos and lighten your load, 

Send me a DM or book a CALL. 

Let's talk about your business and how I can support you.

Sharon Muyoka

virtually by Rose

3 out of 5 life coaches work 10+ hours per day.

Yet most never get to finish their to-do list.

And worse, their revenue is not growing.

Like this life coach I now work with.

When she reached out to me:

She had tried time blocking.
She had experimented with productivity apps.
She had attended multiple time management workshops.

Yet she failed to:

→Prioritize her high-impact tasks effectively.
→Keep up with client appointments without conflicts.
→Maintain a consistent and engaging online presence.
→Establish a system for client follow-ups and feedback.

Working together, we:

- Established an efficient content calendar.
- Introduced automation tools for routine tasks.
- Created targeted content to enhance online visibility.
- Implemented a personalized time management strategy.
- Developed a client engagement plan for consistent follow-ups.
- Set up a streamlined scheduling system for client appointments.
- I started handling low impact tasks while she handled high value tasks


The result:

- Freed up 12+ hours a week.
- Reduced her daily workload by 30%.
- Boosted online engagement and visibility.
- Gained 20 new clients within the first quarter.
- Eliminated scheduling conflicts, ensuring smooth client interactions.
- Achieved a 90% client satisfaction rate through improved follow-ups.

And we continue to work together.

Want similar results for yourself?

DM me or Call +254714765493

Secondary school 

 Biology/ Chemistry teacher teacher

Helping Founders & Coaches free up their schedule & gain an extra 15+Hrs weekly to focus on activities that bring revenue ££

3 out of 5 founder and coaches work more than 10+  hrs per day .


Yet you can’t scale your business.

You’ve tried it all: 

→Time-blocking strategies.
→Working nights and weekends
→Juggling multiple tasks at once
→Experimenting  with productivity apps.
→Attending time management workshops.

But all you get is overwhelm and burnout.

You’re struggling to grow your business. 

Wondering, “I am doing so much but nothing much to show for it” 

Living you stressed…tired and frustrated.

The reason?

You’ve failed to focus on high value tasks that bring in revenue.

You spend most of your time on tasks that can be  outsourced

But you can flip the script. 

How?

By working with a professional who knows:

→How to simplify your daily routine by creating business ops.
→How to create and implement a content strategy.
→How to manage your projects and deadlines.
→How to follow up and nurture your leads.
→How to build strategic relationships.

That’s where I come in.

As a virtual assistant , I’ll make sure:

— You free up 15+ hours per week to focus on your core business.

— You stay focused on the activities that drive revenue and growth.

— You have effective systems and processes to streamline your workflow.

— You delegate to me  low-level tasks that are draining your time and energy.

— You  social media pages remain active  to attract and engage your target audience.

— You make steady progress on your online courses without feeling overwhelmed or distracted.

5 and 6-figure Founders/Coaches trust me with their their operations.

Josphat said ’’She has an innate ability to identify those areas that would help you the most and quickly implements agreed upon strategies in such an epic manner. Best of all, her strategy skills are unmatched, very creative she is.’’

Shruti Shah said "Rose is a great choice if you need a Virtual Assistant. She is able to quickly jump into a task and complete it with excellence. "

Emily said "Within just 3 weeks of working with her, I received more than I had ever invested.’’


Imagine:

— Having more time than ever before to spend time with your loved ones.

— You have more time and energy for the things that truly matter to you.

— Finally attending that networking event you've always wanted to go to.

— Never again worrying that you're neglecting your business or personal life.

— Enjoying the freedom and flexibility of a streamlined workflow.

— Never stressing about low-level tasks draining your time and energy.

You in?

Great.

DM me or call 0714765493

taplio

The Battle

Sharon Muyoka

Rose Kagotho- Virtual Assistant /Social media manager

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