💡 Technology should serve people — not replace their value.
I help B-Corp and social enterprise CEOs navigate AI adoption with clarity, courage, and care — protecting what makes their organisation human while unlocking innovation.

🚫 You’ve seen what rushed, misaligned tech can do: fractured teams, eroded trust, and mission drift.
💪 You’re committed to leading with integrity, but you’re under pressure to do more with less — while keeping your culture intact.

That’s where I come in.
With 25+ years in IT transformation and professional coaching credentials, I bridge the gap between technical AI expertise and human-centered change leadership.
Unlike tech consultants who overlook the human cost — or coaches who avoid the tech — I guide adoption so your organisation comes out better than before: more connected, more resilient, and more aligned to its mission.

🛠 The Better With Humans™ Method
1️⃣ Clarity Before Code – Align AI with your values and impact goals before choosing tools.
2️⃣ Lead from the Inside Out – Guide change with courage, empathy, and moral clarity.
3️⃣ Human-in-the-Loop Teams – Engage people early, co-create solutions, and build trust.
4️⃣ Sustainable Systems for Impact – Build long-term capability, measure what matters, and evolve without burnout.

📌 What You’ll Walk Away With
✅ A clear, values-aligned AI roadmap
✅ A confident, engaged team that feels safe in the journey
✅ Protection for your culture and mission
✅ Momentum for innovation — without losing your people in the process

🤝 If you want AI to strengthen your people, trust, and values — not undermine them — let’s talk.
📅 Book a values-aligned AI exploration call | 🧭 Take the AI Readiness Assessment

Shaun Phillips

Xylem Inc.

Building Intelligence based on data and customer relationship. 

Salesforce specialist & Power BI data management to support commercial teams across Eastern Europe (EE). Focus area includes to identify, develop and deploy new business processes. Responsible for design, implementation, and support of the CRM strategy and the EE customer extranet portal to provide insight and support strategic business decisions and make best-practices recommendations to all teams which use the CRM solution.

Commercial and Customer Excellence Specialist - Europe

Operations Leader, CRM - Eastern Europe

Responsible for planning, Propose Solutions and Execution phase for high value post sales projects in a team environment towards customer success

Manager - Eastern Europe Export Sales Execution phase

Mellifiq

•	Led sales data collection and management processes, ensuring uninterrupted flow of reliable data from account; worked closely with account and key stakeholders to improve data visibility, accuracy, and frequency towards long term relationship. 
•	Conducted research to proactively identify trends and other relevant business insights, turning insights into actionable and quantifiable projects.
•	Business Development Initiative: solution selling with proposed customer problems, Prepared application, planning prior to event, Meeting potential partners/clients at Expo & Onsite Event - EU Gateway To Korea, Sep 09th - 14th, 2018. 
•	Prepare quotes and coordinate with different stakeholders-management, quality assurance, delivery and legal/contract teams
•	Resolved assigned accounts through investigation, exhausting all options to prevent foreclosure
•	Conducted webinar, workshops, seminars and represented company stand in International trade fairs
•	Developed strategies and worked directly with management to develop new strategies to reach goals
•	Maintained a high level customer service by being proactive in communicating with customers
•	Regular follow ups with prospective customers
•	Initiate pilot projects, prepare test plan, execute test conditions and provide technical reports with solution proposal to customers
•	Designed and created contents for launching new web page
•	Handle customers from Request till Delivery of Products & Onsite commissioning

Process | Application | Sales Engineer

Stockholms Studenters Idrottsförening

One of the co-instructor at SSIF basket (beginners/intermediates), Stockholm to shape them with right technique as beginners and perform drills to play a fine quality game. Goal is to Transfer knowledge on my favorite sport since childhood and share the experience.

Basketball Instructor (Evening)

IVL_Hammarby Sjöstadsverk - An unique production facility for R&D in environmental technologies and demonstration activities within water purification (Reuse technologies platform) including World's largest MBR proof onsite. Test pre-market products onsite until verification and assured product exposure in the European/Global market.

Experience:

-Audit assignments for EU FP7 Horizon 2020 (R3 Water) - Environmental Technology Verification (ETV) testing and reporting to EU commission [Online Water Quality Monitoring]. 

-Process maintenence and control of sensors onsite with GE Zeeweed pilot membrane (MBR) operations - Henriksdal, WWTP.

-WSP process installation, testing and analysis of industry leachate to remove potential contaminants i.e. F- carbon chains, Heavy metals, Pharmaceuticals and other complex organic pollutants.

-Process operations and PLC monitoring data with 360 degree evaluation of sequential bioreactor (SBR) - Water Reuse Pilot, Xylem water solutions Inc.,.

Research Engineer

AQUA-Q AB

Contributed projects:

Tomorrows wastewater treatment plant - Evaluated the Membrane bioreactor effluent quality and supported in process optimization at onsite.  [Report IVL-Q3-C39-2014] 

R3 EU FP7 (Reuse:Recycle:Resource efficiency) - Responsible person for Installation, up-gradation, maintenance, reporting of online water quality monitoring / microbiological check for Flat membrane and bioreactor effluent.

EuroStar EU - Planning, testing and execution of desk technologies to detect parasites with online monitoring at onsite.

Research Technologist

KTH Royal Institute of Technology

Industrial PHD Student

MSP Granites Processes

- Apart from the academic research perspectives had an opportunity to develop wide networks, gain knowledge in automated granite processors / waste thickening machines for large municipal/industrial treatment process and was successful in coordinating to the new product advancement for the granite processing Indian market. 

- The operation Verona lasted for 3 weeks and today, the benefits include - Availability of high quality end products down the line. http://www.mspgranites.com/index.html

Operation Verona - Inter coordinator

SIWI - Stockholm International Water Institute

Volunteer Assistant

•	Research mind, In-depth understanding of client needs and creating value through long term relationship
•	>10 yrs of demonstrated achievements and experience in academia & industry environment, Europe 
•	Generated and closed sales leads by creating trustworthiness and confidence with clients in a short span
•	Reliable and proven ability to establish strong time management, Team Work and prioritization on demands
•	Passionate to work in water environment and serve the needs. 
•	Build stratergies in functional operations and provide customer support for smooth progress
•	Skilled professional with global networking abilities within Project management 
•	Evolved from an applied research background to commercial sales technologies environment within products/service/application oriented industries


#Don't Wish for it But Work for it  - People | Priority | Customercentric

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Shaun Phillips

Ramnath L.

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