Vice President of Partnerships at Flip | 3X Partnerships Leader | Former Amazon Echo and Alexa Sales Lead

Owning all things pipeline and partners for a high-growth VoiceAI startup. Employee #11. Echo/Alexa US Sales Lead for Amazon in early hyper-growth phase from 2015-2017 | 3X Partnerships leader including at Lever (HR Tech) and Conversica (Conversational AI) managing technology and channel / reseller partnerships. | Worked globally across the US and Asia over the past 15+ years. Wharton MBA with an MSc from UC Berkeley.

Shawn Li

POS CX

Chief Customer Officer

TTEC

Senior Vice President

TaskUs

As the world's leading digital customer service outsourcing company, many of today's most disruptive companies – like Twitter, Wish, Eventbrite, HotelTonight, Tinder, and 100 + more – trust TaskUs to provide world-class support to their customers using a combination of technology and talent. When high growth companies want an outsourcing partner who can help them scale while protecting their brand and culture, they choose TaskUs. TaskUs has been recognized by the Wall Street Journal, CNN, Fast Company, the LA Times and has been on the Inc. 500 Fastest Growing Companies in America list four years in a row. While we have an expansive global presence, we still operate like a startup in our Santa Monica, CA headquarters.

Retail Business Unit Leader responsible for go-to-market strategy, client relationship development, and execution.

Vice President, Revenue Development, Retail/eCommerce

WNS Global Services

WNS delivers an entire spectrum of BPM services in customer interaction services, finance and accounting, human resource, research and analytics, technology solutions and industry-specific processes. Close to 30,000 employees serve across more than 35 delivery centers located in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. We enable clients to outperform with our passion for service and innovation.

Responsible for developing strategy and delivering revenue generation for North America Retail, CPG and Diversified Businesses. Client Partnership development, success and growth. Retail customer experience expert.

SVP, N.A. Sales and Client Partnership - Retail, CPG, Manufacturing, Media and Entertainment

[24]7 Inc.

A BPO, software, and IT services company featured in the book, “The World Is Flat.” 24/7 provides outsourced sales, technical support, and customer service for enterprise organizations worldwide to the telecom, financial services, retail, travel, and technology verticals. 

Retail/eComm Business Unit Head reported to the Chief Revenue Officer, with oversight of 7 direct reports responsible for executing the strategic aspects of technology and labor client relationships for the Retail portfolio across North America. BU leader for 1,100 retail agents providing voice, chat, tech support, customer care, back office/email, telesales, and analytics. Organization retail customer experience leader and expert.

VP, NA Retail/Utility Sales and Client Success

[24]7 Inc, a Silicon Valley headquartered company, is the pioneer in Predictive Customer Experience solutions. 24/7 enables large consumer centric companies across the world to transform their customer interactions from traditional contact channels such as phone and email to predictive and personalized online interactions. 24/7 delivers this through its online Px Solutions that help consumers get answers to their questions, even before they ask, be it in sales or service.
By integrating its predictive technology and world class contact center operations 24/7 owns the outcomes around experience transformation. The result is an easy, personalized, fast and effective online new level of consumer experience across devices with the guaranteed benefit of reduced costs and increased sales.

Reported to Chief Sales Officer. Individual contributor “hunter” role, selling into retail and travel/hospitality verticals. Served as primary point-of-contact between business development and service delivery teams, driving operational excellence/account revenue. Developed working relationships within local BUs for problem resolution support. Standardized operational excellence, best practices, reporting, and performance management.

Director, Strategic Accounts

VP, Business Development

Convergys

Director, Business Development

Enthusiastic executive leader passionate about customer experience, confidant in building and motivating high-performing teams and possessing exceptional interpersonal skills ensuring visionary growth at all levels and with all internal constituents.

Experienced revenue generator, with well-defined presentation skills. Consultative sales and large deal capture expert including forecasting, prospecting, and pipeline development. Articulate communicator, synthesizing data and concisely delivering at all levels.

My commitment to surpassing goals and delighting shareholders fosters exceptional relationships and the long-term growth of partnerships. Successful management and direction of international, high performing, revenue generating teams, effectively collaborating and liaising with internal/external organizations, and the delivery of requirements for our customers allows for scalability.

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The Battle

Shawn Li

Amy McDonnell

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