Vice President of Partnerships at Flip | 3X Partnerships Leader | Former Amazon Echo and Alexa Sales Lead

Owning all things pipeline and partners for a high-growth VoiceAI startup. Employee #11. Echo/Alexa US Sales Lead for Amazon in early hyper-growth phase from 2015-2017 | 3X Partnerships leader including at Lever (HR Tech) and Conversica (Conversational AI) managing technology and channel / reseller partnerships. | Worked globally across the US and Asia over the past 15+ years. Wharton MBA with an MSc from UC Berkeley.

Shawn Li

TTEC

(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Founded in 1982, TTEC's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Our nearly 70,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.

Vice President | Managed/Growth Services Sales | Retail, Communications, Tech & Travel Portfolio

Support Driven

Support Driven is an online community of more than 9000 members who care deeply about support. We ask questions, share expertise, and help each other via the Support Driven Slack, supportdriven.com, and at events like SD Expo and SD Leadership Summit (formerly SUPCONF events).

Support Driven as a company is small and exists to serve our community of customer support professionals. We are dedicated to support as a career and to transforming the customer support industry.

Member

RevGenius

RevGenius is a community of revenue-generating sales and marketing professionals brought together to learn, share, support, and grow with each other.

Modern Sales Pros

20,000+ members, 5k+ companies, invite-only peer learning community focused on sales management, sales operations, and sales enablement roles from the best revenue organizations. Modern Sales requires a high-rigor, highly-analytical, and technically-competent approach to selling, in order to support high-velocity, high-complexity sales opportunities. The goal of MSP is to accelerate the learning and professional development of exemplars of this school of selling through peer education and provide an extremely high-quality environment to ensure that those aims are achieved.

HYPCCCYCL

HYPCCCYCL is an invite-only, professional community where top B2B revenue leaders cross-train their GTM skills with VCs.

GTMnow

Sales Hacker is the next generation of sales, aiming to uncover the innovative and cutting-edge sales strategies, tactics, and hacks that are being employed by the fastest-growing companies in the world. These companies embrace and utilize all of the new technology and training trends in sales today.

Sales Enablement Society

Not-for-profit professional membership association established by volunteer Sales Enablement practitioners. SES's vision is simple: to elevate "Sales Enablement"​ as a recognized profession globally and define and share best practices and tools as well as connect and network with others in the Sales Enablement ecosystem.

Pavilion

Pavilion (Previously known as Revenue Collective) is a private membership for high-growth executive leaders to collaborate and share best practices. Otherwise known as the "Think Tank".

Reported directly to Chief Growth Officer/Head of Sales.

• Recruited to drive global sales and business development for Gaming brands in North America.

• Provided strategic and tactical support to Sales and Marketing team.

• Build pursuit plans, landing pages and utilize Salesforce CRM for effective sales pipeline management.

Director of Business Development  | Player Experience | Multi-Lingual WFH Contact Center Solutions

Support Services Group

Support Services Group (S2G) is a high-touch business process outsourcer focused on providing a world-class consumer experience with delivery centers located across North America, LATAM, Europe, and APAC.

• Responsible for new business development and client acquisition across North America. Industries - Retail/e-Commerce, Consumer Electronics, Direct Response, Travel & Hospitality, Entertainment, Fintech, NewTech.

• Strategic implementation of Branding, Social Media and Marketing efforts. Aggressive networking of S2G’s CX Management services located in North America, LATAM, Europe and APAC.

• Responsible for selling Technical Support, Help Desk Services, Customer Service, E-commerce and Retail Support, RMA Management, Restaurant, and Automotive Customer Service, Utility Support, B2B/B2C Sales, Sales Support, Chat Support, Email Support, Knowledgebase Management, and more.

Vice President of Business Development | Retail | Luxury Fashion | E-Commerce | Direct Response ✔

“You are not a drop in the ocean. You are the entire ocean in a drop” - Rumi.

This profound quote translates to everything we need is already within us. My ability to rise to the demands of challenging circumstances in the Outsourcing business and going beyond expectations is proof of this and is one of my fiercest, intrinsic abilities.

Being good at what you do is essential for a successful career. Loving what you do makes your work all the more satisfying. I am enthusiastic about the fast-changing world of Customer Experience, Customer Contact, and its effects on the Outsourcing industry and on people’s lives.

"Your most unhappy customers are your greatest source of learning."- Bill Gates

My philosophy is simple. Instead of interrupting what your customers want to engage with, BE what your customers want to engage with. For years, I have been sharpening my business development skills in the call center industry that not only personally contribute to my company’s success, but also foster a culture where my colleagues can perform at their best. 
 
► LEADERSHIP HIGHLIGHTS
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★ Maintain strong relationships with a network of Contact Center Executives, Customer Experience Leaders to sustain a continuous flow of qualified leads and referrals.

★ Specializing in the Telecom/Utility/Direct Response/Retail/e-Commerce/Consumer Electronics/Gaming/Travel/Healthcare verticals helping executive leaders improve productivity, revenue, and innovation across their enterprises.

Contact Info: ✉ rondutta@hotmail.com or ☎ 832-497-4800

Specialties: VIP Customer Service | Revenue Cycle Management | Customer Service | Call Center | New business development | Client relationship management | Sales Management | Contract negotiations | Account relationships | Sales pursuits | New logo | Multichannel | Nearshore | Offshore | Customer Experience | RPA | Collections | Retention | Live Chat | Lead Generation | Telemarketing | Inside Sales | Automation | B2B | CX | E-commerce | Retail | UX | UI | Digital Experience | Automation | Chatbots

Together Swarm Scheme

💥Ron  Dutta

𝐓𝐡𝐚𝐧𝐤𝐬𝐠𝐢𝐯𝐢𝐧𝐠 𝐚𝐥𝐰𝐚𝐲𝐬 𝐡𝐢𝐭𝐬 𝐦𝐞 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐬𝐚𝐦𝐞 𝐫𝐞𝐦𝐢𝐧𝐝𝐞𝐫.

Life is built by people we don’t thank nearly enough.

The coworkers who jump in when you mess something up.
The customers who bet on you even when you’re learning on the fly.
The friends who check in at the right moment without knowing you needed it.
The family who sticks with you even when you’re not the easiest to deal with.

This year wasn’t perfect, but the people around me made it better in ways they may never realize. I’m grateful for them every day, even if I don’t always say it out loud.

If you’re reading this, I hope you get one quiet moment today to feel proud of yourself and to feel seen by the people who matter.

Happy Thanksgiving.
Be kind. Be present. And eat the extra slice 😊 

#gratitude #thanksgiving #appreciation.

💥Ron Dutta

Putting the AI in RETAIL 🤖 | Revolutionizing Phone Support with Voice AI • Driving Customer Loyalty Through Automation | BPO Leader Evolving into AI Innovator | “Better conversations build better brands.” ✅

𝐁𝐥𝐚𝐜𝐤 𝐅𝐫𝐢𝐝𝐚𝐲 2025 -𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐃𝐢𝐝𝐧’𝐭 𝐖𝐚𝐧𝐭 ‘𝐂𝐡𝐞𝐚𝐩𝐞𝐫’ 𝐓𝐡𝐢𝐬 𝐘𝐞𝐚𝐫. 𝐓𝐡𝐞𝐲 𝐖𝐚𝐧𝐭𝐞𝐝 ‘𝐄𝐚𝐬𝐢𝐞𝐫.

This year didn’t crown the brands with the biggest discounts.
It crowned the ones that removed friction.

Here’s what stood out:
 • Discounts were flat. Customers didn’t care.
 • Simple perks like early-access gifts drove real traffic.
 • Shoppers who came through AI-powered tools were way more likely to convert.

The message is loud:
People don’t want “cheaper.”
They want “easier.”

And this is why Voice AI is quietly becoming the retail advantage no one wants to admit they need.

It cuts the moments where customers get stuck:
 “Do you have this in my size?”
 “Is it available for pickup?”
 “What’s the deal today?”

Answered fast.
Answered clearly.
Answered without jumping through hoops.

This Black Friday proved one thing
Retail wins on ease, not price.

2026 belongs to the brands that make shopping feel effortless.

#bfcm #cx #retail #Ecommerce

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The Battle

Shawn Li

💥Ron Dutta

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The Battle

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💥Ron Dutta

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Likes

Performance Score.css-goub6s{font-size:var(--chakra-fontSizes-md);font-weight:500;color:var(--chakra-colors-gray-600);display:block;margin-top:var(--chakra-space-1);}💥Ron Dutta's LinkedIn Performance

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