CQ Ventures

Co-founder/Designer

New Commercial Arts.

CX Lead

IRIS Software Group

FinTech Experience Designer

Mindshare

Product Designer

Hugo & Cat

Associate UX Director

VMLY&R HEALTH

Experience Lead

Senior UX Designer

CQ Digital Ltd

User Experience Designer

IN-SYNC Group

Group Marketing Campaign Specialist

Olive Communications UK

UX/UI Design, Brand and Marketing Manager

MRS Digital

Experience Designer / Creative & Marketing Specialist

Experience Design Lead ✦ UX/UI Product Design ✦ A11Y Inclusive Design Advocate ✦ NO:CODE Ambassador ✦ 30K+ Followers 🎉

Over the past two decades, I have had the privilege of designing customer-centric applications and digital platforms, managing design and marketing functions, developing industry-leading brands across digital channels, and creating award-winning, high-ROI lead-generation campaigns. I bring a diverse and passionate approach to creativity and innovation for physical and digital experiences.

Shayne Cuffy

Garaje de ideas

UX/UI Designer

Fixably

- End-to-end UI/UX design for Fixably Refurb, a B2B SaaS web app for refurbished goods with powerful e-commerce integrations and data visualization capabilities.
- Performing UX research to inform product strategy, including customer journey mapping and defining personas, competitive analysis, user interviews, surveys, and user analytics (Hotjar).
- Creating wireframes and high-fidelity UIs on Figma.
- Fast & advanced prototyping for early design testing and discussion of desired user interactions with engineering.
- Creating and maintaining design systems in cooperation with the development team (Figma -> Storybook).
- Thorough documentation of key design decisions, UI components, and research findings.
- UX writing and software translation support (Github).
- First-hand communication with customers and CX tasks.
- Creation and maintenance of a public Help Center (knowledge base) on Notion: https://help.refurb.fixably.com/
- QA testing support to identify and document bugs, usability and interaction issues, etc.

I also led the following product marketing initiatives:
   ·  Redesigning the Fixably website (Webflow). Live site: https://www.fixably.com/
   ·  Rebranding to expand Fixably's offering from one to two, and then three products.
   ·  Redesigning website forms to align with the company objective and target audience, streamlining conversions.
   ·  Planning, creating and distributing new content series for the Fixably blog and socials.
   ·  Modifying website architecture to improve content discovery and product positioning.
   ·  SEO and copywriting for the Fixably website.
   ·  Planning and execution of multi-channel marketing initiatives (i.e. GTM, product launches).
   ·  Producing content on an ad-hoc basis (blogs, organic and paid social media visuals, demo videos, trade shows banners, etc.).

- Leading a company-wide research project on customer journeys, personas and pain points to inform strategic decisions across multiple teams (Marketing, Sales, Product, and UX).
- Carrying out other market research initiatives and competitive analysis.
- Designing paid and organic content for B2B digital marketing campaigns targeting English and Spanish-speaking markets across our social media channels.
- Designing high-quality print materials for trade fairs, including roll-up banners and backdrop displays.
- Providing effective copywriting for ads, social media posts, presentations, marketing emails, native social media forms, and landing pages.
- Supporting the sales team by creating sales decks, presentations, client testimonials...

Product & Marketing Design Intern

University of Vaasa

Project Researcher and Ph.D. Candidate at the School of Management.

Project Researcher

GLOMO - Global Mobility of Employees

I led subproject 6 ("Managing and recognizing social capital") as an Early Stage Researcher (ESR6) at the University of Vaasa, under the supervision of Professors Vesa Suutari and Liisa Mäkelä.
The Marie Skłodowska-Curie Action “Global mobility of employees” (GLOMO) project was an international research initiative seeking to generate knowledge about the global labor mobility phenomenon into and within the EU. The project concluded in August 2022, and it was part of the Horizon 2020 program, receiving funding from the European Commission.

Global Mobility Researcher, PhD Candidate

atrain GmbH 

I worked in the Thought Leadership team, contributing to expanding strategic areas, content and research development. Informing a consulting project. Helping identify topics and tools related to organizational design, ideation and change management.

Research and Content Creation Internship

K2 University

- Offering specialized training programs for IT consultants mainly working in the North American and EMEA regions.
-Technologies: Salesforce, SAP, RPA (Robotic Process Automation).
- Helping clients with career advice, webinars and ongoing support!
- Use of marketing techniques and social media tools such as Buffer.
- Use of Salesforce at an end-user level.
- Gained new skills through a university-level Marketing 3.0 and Mobile Marketing course (Miguel de Cervantes European University - Escuela de Empresa).

Sales Associate

Fairforce

Supporting Fairforce as a Student Ambassador in charge of  communications, marketing materials/ graphic design and leadership. 
Fairforce aims to connect green-hearted innovators, companies and ecosystem investors.

Student Ambassador

The University of Edinburgh

Researcher in the faculty-based project From Venezuelan Crisis to Global Labor Markets: The Political Economy of Migration and Resource Flows, directed by Dr Aaron Kappeler.

Faculty-based Researcher on the Venezuelan Crisis and Migration

The Futureproof Collective

- Founding researcher for The Futureproof Collective focusing on inclusive community development in Edinburgh with an emphasis on social entrepreneurship.
- Identified key changemakers and ecosystem agents, as well as the main trends affecting the third sector.
- Generated and designed the initial logo design, website design and several social media posts.
- Please find a summarized version of my research and insights in the blog post linked below!

Research Assistant - Inclusive Community Development

ATTOLLO - The People's Development Network

- Identified system strengths and challenges in Attollo's business model.
- Delivered an in-depth strategy based on systems thinking, anti-fragility and impact mapping.
- Established clear guidelines to accelerate market penetration and success following the company's launch.
- Creation of a promotional video to convey Attollo's proposal, integrating effective storytelling principles for increased engagement with the target audience.

Systems Consultant

I'm passionate about creating value through user-centered design ✨

Think about your day-to-day: how many digital tools do you use? Are they functional? How do they leave you feeling? 🤳🧑‍💻
→ In my work, I ensure that the overall impact of a digital experience is not just "positive", because a well-thought-out solution should go one step further, adding value.

More specifically, I spend my time designing or refining digital products that are functional, beautiful, and intuitive. Here's how:
- I design hifi and lofi wireframes, prototypes and UIs on Figma.
- I apply suitable UX patterns to different use cases, following best practices in UX design.
- I gather feedback through UX research methods such as user interviews and user analytics (Hotjar). My background as a researcher comes in handy for that.
- I do lots of UX writing and documentation. Like this knowledge base: https://help.refurb.fixably.com/
- I am skilled in responsive web design thanks to no-code web builders such as Webflow or Framer.
- I love collaborating with different teams, dealing with customers directly, and contributing to strategic discussions.
- I am also an effective copywriting and marketer, with experience in digital campaign management and digital content creation, planning and distribution.

For examples of my work, please check out my online portfolio: https://inesescobar.framer.website/

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Shayne Cuffy

Inés Escobar Borruel

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