Mt. Bachelor

Senior Human Resources Manager

HR Manager

Shelley Kay Coaching, LLC

Career & leadership coaching specializing in changing the way women work, so they can expand their leadership and maximize their impact — without burning out.

Career & Leadership Coach

Google

People Consultant (HR Business Partner)

PepsiCo

Associate Manager Human Resources - Global Supply/Global Operations

Senior Human Resources Representative - Global Supply

GE Capital

- Provide full function HR Generalist support for Treasury IT and Finance client groups of ~300	
- Partner with the internal staffing organization to develop a candidate pipeline and extend offers, including filling 20+ open roles in 6 month period
- Execute workforce restructurings to adapt to new company strategy
- Brought new leaders up to speed and owned engagement plan during functional transformation 
- Drive HR processes, annual HR review (People Review), organizational effectiveness and performance management
- Partner with management and compensation team to define salary and bonus planning

Human Resources Generalist – Treasury

- Led program operations for global population of 125 employees
- Managed $14 MM program budget, liaising closely with FP&A
- Planned 3 global training conferences for 100+ attendees and managed $500k event budget
- Interviewed, tracked, and managed communications for Summer Associate and Full-time candidates filling 57 positions over 2 years 
- Served as Summer Associate program leader for 13 interns including managing the on boarding, exit, and performance management processes
- Served as interim CLP Leader over four months managing 65 program members, rotation placement, off program placement, performance management, and the talent review process

ECLP and CLS Program Operations Manager

- Completed four, six month rotations providing diverse experiences in FP&A, Pricing, Controllership, Regulatory Reporting, and Human Resources
- Exposure to a variety of GE Capital’s businesses and financial products through roles across GE Equity, GE Commercial Bank, Healthcare Financial Services, and GE Capital HQ
- Completed coursework led by GE Finance professionals in business strategy, business operations, financial management, and Controllership

Financial Management Program

Carlson Companies

Intern

Shelley Kay

Tribaja.co

Program Manager

American Psychological Association

➤ Collaborated with cross-functional teams, including stakeholders, developers, product managers, engineers, IT, various departments, technical leads (including Technical Program Managers), and vendors to ensure the successful execution of projects.

➤ Drove program impact by achieving strategic OKRs and KPIs, resulting in a 12% increase in the implementation of new products across the organization.

➤ Championed curriculum program design using Agile and Waterfall methodologies, overseeing UI development, accessibility, and technical management for timely releases and cross-functional collaboration. 

➤ Enhanced program roadmaps to improve project efficiency by 15%, while building trust among stakeholders and facilitating smooth technology integration across the Software Development Life Cycle (SDLC) phases, involving two Software as a Service (SaaS) platforms and a Learning Management System (LMS). 

➤ Led cross-functional alignment, breaking down performance silos and driving substantial user engagement for 600+ digital learning products, serving live audiences ranging from 50 to 10,000 users and 550k users overall across multiple platforms.

➤ Pioneered market analysis and segmentation, boosting departmental revenue by 15% and achieving a 75% subscription renewal rate over three years.

Health & Wellness Committee Member: 
➤ Contributed to coordination of health and wellness activities for 600+ employees, including Active Week challenges and all-staff events across organization to promote sustainable success.

National Association of Social Workers

➤ Identified and resolved application approval processing obstacles, improving quality assurance and user experience to scale platform success and align with business needs.

➤ Collaborated closely with platform creators and software engineers to revamp the continuing education provider application platform, ensuring its timely delivery before platform relaunch.

➤ Streamlined client-facing user functionality, transitioning from a manual process to automated application submission, resulting in the efficient processing of 600 applications annually and an impressive 85% reduction in reconciliation times within one month.

➤ Enhanced operational efficiency through targeted training, streamlined Trello workflow management, and improved communication, resulting in week-over-week and month-over-month increases in application approvals.

Professional Development Associate

Continuing Education Accreditation Associate

Wellness Corporate Solutions, LLC

Receptionist

Art & Drama Therapy Institute

➤ Trained 2 case coordinators, supervised 15 direct support staff, and coordinated streamlined individual case management, resulting in improved employee performance and  utilization of data-driven solutions to monitor and track daily progress of 60 individuals using client database.

➤ Collaborated with individual care teams to implement measured-based care strategies, creating 60 person-centered goals annually based on Axis I, II, III, and IV diagnoses. Leveraged data analytics in the client database to optimize treatment plans, enhance outcomes, and track behavioral data used by healthcare professionals to adjust psychotropic medication as needed.

➤ Spearheaded performance metrics and reporting initiatives, driving increased daily living, social integration, and independence for individuals with intellectual and developmental disabilities. Implemented person-centered approaches to provide tailored support, measure cognitive, behavioral, and functional levels, and achieve meaningful progress for each individual. This approach highlighted the integration of program management and individualized care, ultimately driving impactful outcomes.

Case Coordinator

MidHudson Regional Hospital

ER Registration Representative & Switchboard Operator

👋 Hi, I'm Samantha! I'm a Program Manager currently transitioning into the tech industry, exploring various roles with a focus on generalist tech and tech-adjacent Program Manager positions. While I'm open to diverse opportunities, my key interests include Strategy and Operations, UX & Design, Health, and Gaming.

A bit about me:

🌎 First-generation Jamaican-American 🇯🇲
📺 Named after a character on a tv show
👧 First girl among 4 boys
🎓 Howard University Alumni
✨ Lifelong advocate for sustainable success both professionally and personally 
🧘🏾‍♀️ Completed 200 hours towards my yoga certification
💪 Love high-intensity workouts that push both mind and body beyond limits
🗽 True New Yorker, captivated by the lights and Broadway plays

What drives me:

My true passions lie in program and technical program management, collaborating with technical teams, bridging non-technical and technical aspects, and innovating beyond conventional boundaries. I enjoy refining processes from project inception, aiming for a seamless flow, maximizing team efficiency, and extracting valuable lessons from each project.

This passion aligns with my proven track record of leading diverse teams and projects to meaningful outcomes. I excel in managing change, fostering collaboration with IT teams, including UX designers, web developers, engineers, and Technical Program Managers. Additionally, proficiency in Agile and Waterfall Methodologies, coupled with project management tools like #Jira and #Asana🔑.

Expertise in stakeholder management ensures alignment,trust, and effective communication throughout the project lifecycle. 📊 Data Analysis is a crucial part of my toolkit, empowering me to make data-driven decisions that propel projects forward. Quality assurance is always a top priority in my projects, ensuring that every deliverable meets high standards before reaching stakeholders.

I say all this to emphasize that being a Program Manager is just one facet of who I am. I love integrating the many parts of myself into the work I do while maintaining a balance that fills my cup in all areas of life.

#ProgramManager #TechnicalProgramManager #ProjectManagement #WomenInTech #TechIndustry #OpentoWork

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Shelley Kay

Samantha J.

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