🌸Shelley Maley, PHR, GCDF / Career Coach-Gen Y and Z women

𝑽𝒊𝒓𝒕𝒖𝒂𝒍 𝑪𝒂𝒓𝒆𝒆𝒓 𝑪𝒐𝒂𝒄𝒉 / 𝑪𝒂𝒓𝒆𝒆𝒓 𝑪𝒐𝒏𝒔𝒖𝒍𝒕𝒂𝒏𝒕 / 𝑱𝒐𝒃 𝑺𝒆𝒂𝒓𝒄𝒉 𝑺𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒔𝒕 / 𝑬𝒕𝒊𝒒𝒖𝒆𝒕𝒕𝒆 & 𝑺𝒐𝒇𝒕 𝑺𝒌𝒊𝒍𝒍𝒔 𝑪𝒐𝒂𝒄𝒉
Have you ever felt confused about your career? Or suffered from workplace burnout? Or perhaps you know which career you'd like to transition to, but you're not sure how to make that happen? Or maybe imposter syndrome is affecting your confidence level?

My personal response to all questions is YES, YES, YES, and YES. I have been in those same shoes myself! 

After years of career-related highs and lows, I created a career coaching business to help people experiencing these same frustrations. With my management and HR experience in higher education, healthcare, and hospitality, I look forward to assisting you with all things career-related.

✨ Career planning
✨ Career management
✨ Job search strategy
✨ Interview preparation
✨ Resume and cover letter consultation
✨ Career assessments and exploration
✨ Salary negotiation coaching
✨ LinkedIn optimization
✨ Personal branding
✨ Confidence coaching
✨ Outplacement coaching
✨ Etiquette and soft skills coaching
✨ Career Development Workshop design and delivery customized for your employees

Check out my daily LinkedIn posts about #mindset, #interviewing, #jobsearching, #resumewriting,  #careerguidance, #etiquettecoaching, #softskillstraining, and #workplaceburnout. 

Let me help you "Dream big, Plan well, and Work happy"! 

𝘾𝙝𝙚𝙘𝙠 𝙤𝙪𝙩 𝙢𝙮 𝙬𝙚𝙚𝙠𝙡𝙮 𝙗𝙡𝙤𝙜 𝙥𝙤𝙨𝙩, 𝙎𝙝𝙚𝙡𝙡𝙚𝙮 𝙎𝙝𝙖𝙧𝙚𝙨, 𝙤𝙣 𝙢𝙮 𝙬𝙚𝙗𝙨𝙞𝙩𝙚 𝙤𝙧 𝙤𝙣 𝙉𝙚𝙩𝙬𝙤𝙧𝙠𝙡𝙚𝙝𝙞𝙜𝙝𝙫𝙖𝙡𝙡𝙚𝙮.𝙘𝙤𝙢

𝗩𝗶𝗲𝘄 𝗺𝘆 𝟮𝟬𝟮𝟰 𝗶𝗻𝘁𝗲𝗿𝘃𝗶𝗲𝘄 𝗼𝗻 𝗪𝗙𝗠𝗭-𝗧𝗩:
https://www.wfmz.com/video/sunrise-guest-dream-catcher-career-coaching/video_0cc1c757-4f81-5c0d-ad72-5ce11ef89c63.html

TO SCHEDULE A FREE 20-MINUTE CONSULTATION:
https://calendly.com/dreamcatchercareercoachingllc or email me at
dreamcatchercareercoaching@gmail.com.

Clifton Strengths - Empathy * Adaptability * Communication * Deliberative * Developer
MBTI - ESFJ
***Located in the Greater Philadelphia/Lehigh Valley region of PA***

Founder and CEO

Job burn-out. Toxic workplace. Career dissatisfaction. During my assorted careers in hospitality management, sales, and human resources, I’ve been through all of the above. I somehow navigated through each challenge on my own, but it certainly wasn’t easy. After my last transition, I considered hiring a career coach. The more I learned about the services they provide, the more I realized I had the skills, knowledge, and expertise to actually BECOME a career coach. 

Just as I reached this conclusion, an acquaintance approached me with the opportunity to join the Career Development staff at a local college. Talk about serendipity!

After conquering my own career challenges and with my experience from both sides of the hiring desk, I am uniquely qualified to assist you on YOUR career journey. Nothing makes me happier or more fulfilled than seeing others grow, realize their potential and identify their purpose.

Let me help you...
✨Dream Big ✨Plan Well ✨Work Happy

Shelley Maley

Tnmtransport Service LLC

Lead daily operations of a Women-Owned Small Business specializing in medical courier and logistics services (hospitals, labs, funeral homes, nursing homes, and donor tissue transport).

Manage compliance with HIPAA, OSHA, DOT/FMCSA, TSA/STA, and TWIC standards to ensure secure and reliable healthcare transport.

Oversee staff scheduling, driver onboarding, vehicle inspections, and chain-of-custody protocols for sensitive deliveries.

Build partnerships with hospitals, pharmaceutical companies, and government agencies to expand service coverage.

Implement cost-effective logistics workflows, reducing delivery time and maintaining 100% on-time performance for critical medical specimens and supplies.
Develop proposals, capability statements, and bid responses for federal and state government contracting opportunities.

Maintain vendor and subcontractor relationships to support both scheduled and emergency transport operations.

Founder/Director of Operatiions

Tamara’s Home Care

Here, I observed physical and mental health, focused on intake and output, and oversaw exercise regimens while tracking patient condition. Aided patients with personal services, such as bathing, dressing, grooming, and hygiene. To amplify client satisfaction, I devise tailored care plans and interventions that meet specific medical and project needs.

Key Accomplishments:

►Enabled patients to stay in homes, monitoring and noting medical conditions, extending personal support, and administering housekeeping and laundry.
►Instructed on proper techniques for lifting, turning, and repositioning patients while extending invaluable support to family members.
►Recorded patient information in journals, alerting the nursing supervisor to any changes or unusual conditions.
►Complied with asepsis standards, security measures, and nutritional requirements, sustaining a healthy environment.
►Raised patient care quality, catering to three patients simultaneously and regulating a $60K budget.
►Adhered to professional standards, home care policies, and federal, state, and local regulations.

Health Care Advocate and Project Manager

Allcare Plus Pharmacy/Iqvia

As Lead Senior Care Manager and Data Entry professional, I refined benefit documentation for internal systems and key
partners by pinpointing and initiating process 
advancements. I communicated with internal and external customers, family members, and provider offices using expertise in enrollment application process. While driving outbound correspondence, I fulfilled patient and caregiver needs involving SK Life Science/clinical research drug 
 programs and documentation issues.

Key Accomplishments:
►Minimized the operational data enrollment process average of 10 to 26 patients per workday.
►Elevated data quality by 100%, improving enrollment accuracy by 95% through Salesforce database queries.
►Secured pharmaceutical medication coverage up to $6K per month while governing patient assistance programs for Medicare, Medicaid, Commercial and Advantage payers.
►Attained 90% success in benefit investigations for medical coverage and 10% for pharmacy.
►Oversaw enrollment applications, guaranteeing accurate and complete documentation of eligibility, demographics, J-code, HCPCS, prescriptions, medical coverage, and provider and NPI, DEA details.
►Engaged in training and educational opportunities, increasing knowledge of patient assistance programs and standard operating procedures (SOPs).
►Prepared and organized patient files, splitting documents into PDFs and updating accounts in Salesforce to rectify errors.
►Carried out quality checks, maintaining data integrity and HIPAA compliance.

Lead Senior Care Manager/Data Entry

Astrya NC Covid-19 State Program | Remote

Working as an Outreach Advocate/Community Healthcare Worker, I collaborated with cross-functional teams and provided referrals based on program requirements. I streamlined services by initiating communication with government agencies and various care institutions. Along with this, I ensured compliance with regulatory standards, enhancing product and payer guideline knowledge.

Key Accomplishments:

►Enabled accommodation, transportation, food, rental assistance, and medical care while bolstering families during COVID-19.
►Recorded a 95% customer satisfaction rate, spearheading improvements in the pre-qualification process for the COVID-19 NC State Funded Program.
►Surpassed the initial target by five calls while extending advanced intensive support by handling 20 inbound and outbound client calls daily.
►Obtained appropriate resources for enrollment and eligibility requirements, managing case denials by advocating within the community and non-profit organizations.
►Supervised a direct report team and warranted project timelines and budgets met for COVID-19 state awards.
►Contributed to professional development, engaging staff and offering hands-on training.

Outreach & Engagement, Community Health Worker

Randstad Agency

In this position, I managed patient appointment schedules/confirmations and reported potential cases to the North Carolina Health Department for contact tracing. Apart from this, I counseled medical screeners on medical practices, protocols, and emergency response procedures.

Key Accomplishments:

►Examined 350+ employees and compiled daily/weekly metrics while analyzing KPIs to identify areas of improvement.
►Employed safety protocols for COVID-19 while evaluating symptoms, referring for testing, and assessing risks.

Lead Medical Screener/ Community Health Support

AmerisourceBergen (Performance Staffing)

Serving as Lead Benefit Verification and Investigation, I monitored trends, addressed delays, and provided reliable forecasts for project timelines, enhancing operational efficiency. To maintain paperwork accuracy, I validated insurance information for new and existing patients.

Key Accomplishments:

►Oversaw the patient database, driving benefit enrollment verifications, eligibility determinations, case denials, and authorization initiations.
►Processed patient benefits, upholding error-free records across multiple payer types.
►Analyzed patient service costs, including co-pay and deductible amounts for specialty drugs.
►Led departmental operations, such as mentoring and training colleagues on patient databases and benefit documentation, minimizing medication approval errors.
►Attained 100% accuracy in processing patient benefits with zero errors for Medicare/Medicaid/Tricare, commercial insurance, and self-insured individuals.

Lead Benefit Verification and Investigation

Aerotek (Amerisourcebergen)

Functioning as Reimbursement Counselor, I guaranteed precise handling of enrollment documents, encompassing verification of diagnoses and coding accuracy. I conducted comprehensive testing of claims, regulated deductibles and copays, and facilitated the initiation of authorization requirements. To meet project deadlines for pharmaceutical products and private healthcare payer clients, I coordinated with leadership and team members.

Key Accomplishments:

►Warranted accuracy and compliance with healthcare regulations, governing patient assistance programs by controlling medical coverage documentation and data enrollment processes.
►Bolstered medical professionals and patients, executing pre-authorization and precertification reviews for government and private health insurance programs.
►Cut enrollment errors by implementing a 100% approval drug products program, covering a $1M budget for injections, IV medications, and oral drugs.
►Upheld operational excellence with 100% accuracy in processing patient benefits and claims, attaining a top 10 ranking out of 50 specialists.
►Administered a $1M budget for the patient assistance program, securing medical coverage approval for up to 20 patients daily on specialty drugs costing $10K monthly.

Senior Reimbursement Counselor

I am the Founder and Director of Operations at TNMTransport Services LLC, a certified Women-Owned Small Business providing reliable and compliant courier and logistics services for hospitals, laboratories, nursing homes, and government agencies. With extensive experience in medical courier operations, compliance management, and government contracting, I specialize in building streamlined transport solutions that meet the highest standards of safety, security, and timeliness.

My background includes ensuring HIPAA, OSHA, DOT/FMCSA, TSA/STA, and TWIC compliance, leading driver onboarding and training, and developing partnerships that expand access to critical healthcare transport services. I’m passionate about connecting organizations with efficient, cost-effective logistics support while helping improve patient care through reliable delivery.

Email at Tnmtransportservices@usa.com

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Shelley Maley

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