Helping startups & businesses grow their online presence by up to 400% | Building Clan Coaster | Becoming A Thought: Xchromozone

Ex-founder @ ViaSuccess | Customer Success Roots & Product Lead Mindset

82% of Customer Success Professionals recommend Customer Success as a profession, despite that, a staggering 42% of companies still navigate without a dedicated Customer Success Tool, relying on spreadsheets instead.

This paradox is not lost on us at ViaSuccess, where we're committed to turning the tide.

With ViaSuccess I am on a mission not just to innovate but to inspire. 

My mantra? Stand out, don't just blend in. I quote too much (I mean it because I even got it tattooed) from the Sanskrit symbol "Breathe," a beautiful reminder to do things that come naturally.

My entrepreneurial journey is a tapestry of passion and purpose. From launching Tiska on Wooplr in 2016 to weaving narratives as a freelance copywriter, I've always been driven by a love for creation and connection. ViaSuccess is my latest canvas, where I merge my expertise in SaaS, customer success, and marketing to paint a picture of sustainable growth for companies and their cherished customers.

I founded ViaSuccess to address a gap I saw firsthand: brilliant SaaS teams hindered by patchwork solutions. ViaSuccess is the bridge over that gap, a place where strategy and technology meet to create seamless customer journeys and where customer success teams find their stride, turning users into advocates and churn into a thing of the past.

Beyond business, I am a storyteller, a thinker, and an eternal optimist. Whether through the written word or the solutions I craft, I am all about making connections that matter and stories that resonate. When I'm not deep in strategy sessions or championing customer success, you'll find me exploring the power of digital omnichannel experiences to elevate brands to sensation status.

And if you're ready to see what ViaSuccess can do for you, why not start with our 15-day free trial?
https://viasuccess.io/sign-up/

Here's to making every breath count in business and beyond!

Shivanshi Bhatia

Arjun Thomas

NUS Graduate Research Innovation Programme (GRIP)

Providing deep, end-to-end mentorship for deep-tech startups in their 0-1 stage, guiding teams through the entire Business Model Canvas (BMC). This includes validating opportunities, refining business models, shaping go-to-market strategies, and connecting with key stakeholders to address commercialization challenges—all with the objective of achieving sufficient market validation to evolve into a venture fundable firm.

Commercial Champion

Alara Studio

Investor / Director

Vendor Sourcing, Operations, Tech, Finance

Co-Founder

Plug and Play Tech Center

Mentoring & Advising tech startups (mobile, e-commerce, IoT) across range of industries (globally) providing product management and consumer insights expertise.

Startup Mentor

ComeBy

ComeBy is a B2B (and B2C) SaaS, AI retail analytics solution. Our insights help mall departments make sense of cross-department data so they can do their jobs more efficiently and our forecasting tools help them plan ahead.

Our users:
Leasing - Tenant Mix Planning & Rent Insights 
Tenant Management - Forecasting tenant sales & churn
Marketing - Campaign Planning

Co-Founder, Product & Data (Retail Analytics AI, B2B,B2C, SaaS) 

Wright Partners

Building Ventures for Corporates. 

Working on tech ventures in the following areas. 

- Sustainability
- Fintech 
- Edtech

For Large Corporates like Olam , Standard Chartered Ventures and Maxis Telecommunications

Venture Lead (Fintech, Edtech, RetailTech, B2B, B2C)

CLEAR Global

Leading the strategy around development and execution of a cutting-edge Conversational Multilingual AI Program.

Overseeing the Product Strategy for a transformative Multilingual NLP Chatbot initiatives spanning across diverse regions such as Africa, Asia, and Latin America.

Guiding and providing strategic insights as an Advisor for the Product Management and User Experience functions. This involves collaborating with a talented team of Product Owners, NLP Engineers, Platform Engineers, Conversational Designers, and Data Scientists.

Specializing in crisis-focused AI and NLP solutions to make a meaningful impact across the globe.

Product Advisor (AI) (Crisis Response, Multilingual AI, B2B2C) 

ZingerLABS

A consulting practice that helps organizations in the following areas: 

1. Map out their product strategy 
2. Build their product team. 
3. Understand their consumers and provide new routes to market. 
4. Build great products. 

Industries - Social Impact, EdTech, HealthTech, E-commerce, Hospitality, F&B

Clients - Microsoft, British Council, World Reader, TED, Praekelt Foundation, Flinto, Gray Matters Capital, and many more.

Founding Partner (EdTech, Strategy, Product, GTM, B2C)

Gray Matters Capital

• Designed programs to enhance user engagement and optimize digital platforms for organizations in education, skill-building, and peer-to-peer learning.
• Conducted startup evaluations to assess potential and growth opportunities for scaling impactful solutions.
• Shaped go-to-market strategies to amplify the reach and adoption of 'Self-Learning to Earning' solutions.
• Emphasized Behavioral Design principles to foster meaningful change in education and workforce participation.

Funzi

Funzi is a Finnish corporation that produces a mobile learning and information service with an initial focus on emerging markets. Funzi's services develop new skills and empower co-creation and collaboration between mobile users and experts.

Co Founder - Head of Product (EdTech, B2C)

Nokia

• Global Country Expansion Strategy – Building Business Cases, Identifying Partners, Influencing Deals and Driving Financial Decisions. ( Nokia Life is currently operational in 21 countries via Data and 6 countries via SMS ) 
• Product & Business Strategy – Crafting out Short, Medium & Long Term Business vision and guidelines with the leadership team. 
• Creation of definitions for upcoming products – Involved all the way from conception ( working with consumer research organizations ) , UX design, Product description ( down to use cases ) to building out the product ( with the R&D organizations ) 
• Responsible for Consumer Engagement and Sponsorship Platforms – Defining the revenue strategy for the product and working with local business units to drive deals and monitor success. 
• Responsible for multiple product line road maps across Healthcare, Education, Agriculture and Entertainment services – Working with domain specialists in these verticals to craft out a product that offers a concise experience. 
• Liaison between consumer insights, local country units, Domain Product Managers, User Experience and Technical R&D for a portfolio of services across the emerging markets ( China, India, Indonesia, Nigeria, Kenya, Pakistan & New Markets ).

Global Product Leader (Education, Healthcare, Agriculture, Entertainment, Mobile, B2C)

Co-founder & CPO @ ComeBy | Data-driven insights for better retail journeys | AI | Retail Analytics | SaaS

I'm passionate about building impactful products that solve real problems, and I've spent the last 18 years helping companies do just that. I've worked across a wide range of roles - from Head of Product to Entrepreneur - and across all sorts of companies, from large MNCs to startups and social impact organizations. This diverse experience has given me a deep understanding of what it takes to build successful products, from the ground up.

What I believe in:

1. Deeper understanding of consumers: It all starts with truly understanding your customers and what matters most to them. Without this foundation, you're just building in the dark.
2. Appreciation for the ecosystem: Your company doesn't exist in a vacuum. Understanding the competitive landscape and the broader market dynamics is crucial to success.
3. Strong internal culture: A great company culture is the bedrock of everything you do. It attracts and retains top talent, fosters innovation, and drives results.
4. Data-driven decision-making: In today's world, data is king. Making decisions based on insights, not gut feelings, is essential for scaling your business.
5. Continuous learning: The market is always changing, so you need to be constantly learning and adapting. This means building a culture of learning and development within your organization.

My experience:

1. I've helped take products from 0 to 1, from hundreds of users to millions.
2. I've worked in startups, large corporations, and social impact organizations.
3. I've built and led high-performing teams.
4. I'm a mentor and advisor to startups and entrepreneurs.

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The Battle

Shivanshi Bhatia

Arjun Thomas

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