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Ex-founder @ ViaSuccess | Customer Success Roots & Product Lead Mindset

82% of Customer Success Professionals recommend Customer Success as a profession, despite that, a staggering 42% of companies still navigate without a dedicated Customer Success Tool, relying on spreadsheets instead.

This paradox is not lost on us at ViaSuccess, where we're committed to turning the tide.

With ViaSuccess I am on a mission not just to innovate but to inspire. 

My mantra? Stand out, don't just blend in. I quote too much (I mean it because I even got it tattooed) from the Sanskrit symbol "Breathe," a beautiful reminder to do things that come naturally.

My entrepreneurial journey is a tapestry of passion and purpose. From launching Tiska on Wooplr in 2016 to weaving narratives as a freelance copywriter, I've always been driven by a love for creation and connection. ViaSuccess is my latest canvas, where I merge my expertise in SaaS, customer success, and marketing to paint a picture of sustainable growth for companies and their cherished customers.

I founded ViaSuccess to address a gap I saw firsthand: brilliant SaaS teams hindered by patchwork solutions. ViaSuccess is the bridge over that gap, a place where strategy and technology meet to create seamless customer journeys and where customer success teams find their stride, turning users into advocates and churn into a thing of the past.

Beyond business, I am a storyteller, a thinker, and an eternal optimist. Whether through the written word or the solutions I craft, I am all about making connections that matter and stories that resonate. When I'm not deep in strategy sessions or championing customer success, you'll find me exploring the power of digital omnichannel experiences to elevate brands to sensation status.

And if you're ready to see what ViaSuccess can do for you, why not start with our 15-day free trial?
https://viasuccess.io/sign-up/

Here's to making every breath count in business and beyond!

Shivanshi Bhatia

Qubotics 

At Qubotics, we are Revolutionizing the Ordinary.

Airport Ground Handling is an underrated and often overlooked aspect of Aviation.

We are automating the first and last mile of Airport Ground and Baggage Handling. By improving the total handling time by 3x, we aim to reduce the Turnaround Time of an aircraft by 37%, impacting more than $13 Billion in Operating Cost.

Visit qubotics.io for further information.

- Led a team of 3 for the design and development of vehicle components using Ansys & MATLAB simulations.
- Conducted target market research to scope out industry competition and identify advantageous trends.

Co-Founder, CEO

Startup India

Mentor

Deshpande Startups

Lead - EDGE Program.

- Employed Jobs-to-be-done philosophy to allow startups to get to the root cause of their Problem Statements
- Advised 15+ Startups in Problem Validation, Root Cause Analysis, Market Segmentation, Customer Discovery etc.
- Conducted multiple Learning Sessions for the Cohorts
- Hosted the Annual Cultural Event-2022 with an estimated audience of 1500+
- Awarded the Employee of the Month, January 2022; Employee of the Quarter, Q2 2022.

Senior Executive

Aufenbach

At Aufenbach, we are problem solvers. 

We design products, solutions and frameworks striving to create new possibilities.

Visit aufenbach.com for further information.

- Supported engineering design development through analysis and simulation of prototypes and 3D computer models.

Lead Automotive Engineer

IEEE SB NITW

- Organized the Entrepreneurship Development Program, featuring speakers from high profile SaaS & AI startups.
- Conducted multiple technical workshops and seminars to benefit the students in uplifting their technical experience.
- Presented multiple IEEE Spectrum talk on topics like “Studying Mars, inside and out”.
- Collaborated with the Innovation Garage NITW and presented a talk on the basics of Arduino and other technical gadgets

Assistant Secretary

TATA Marcopolo Motors Ltd. Dharwad

- Studied and interpreted blueprints, technical drawings and schematics beneficial for the company’s growth.
- Actively collaborated with senior engineers on projects and offered insights to improve the designs.

Mechanical Engineering Intern

Reliance

Analyzed & documented the failure of the gearbox & other machines and offered steps to prevent future failures.

Engineering Intern

WeTravelSolo

Marketing Intern

SABIC

Assisted with field visits to observe various industrial heavy machines like boilers, turbines, heat exchangers etc.

I am an accomplished mechanical engineer and 2x founder passionate about driving innovation and growth. With a robust engineering foundation from NIT-Warangal, I have been fortunate enough to explore multiple entrepreneurial endeavors and contribute positively to the startup ecosystem.

Throughout my journey, I have had the privilege to mentor over 50 startups, helping them collectively raise more than USD 2M. My expertise lies in providing crucial guidance on fundraising and coaching founders in various vital aspects such as team-building, strategy development, go-to-market planning, customer validation, and more.

Through my guidance and expertise, founders have gained invaluable insights. I have empowered them to recognize and rectify critical errors, facilitating pivotal course corrections and even enabling them to make the difficult yet necessary decision of closing down non-viable ventures. As a highly analytical thinker, I employ a first-principle and second-order approach, fostering founders' self-awareness of their capabilities. My inputs go beyond simply capitalizing on current trends but focus on equipping them to build enduring, sustainable, resilient businesses for long-term success.

My motivation as an entrepreneur extends beyond personal success. I am committed to giving back to the startup ecosystem and fostering the growth of budding entrepreneurs. I envision establishing a thriving environment where aspiring founders have the necessary skills and support to transform their ideas into successful ventures.

Beyond my role as a mentor and coach, I also bring extensive experience in product development, product management, and project management. My keen eye for identifying market gaps and my ability to leverage technology have been pivotal in launching successful products and services.

I thrive in challenging environments and am known for navigating uncertainties with patience, resilience, and strategic thinking. I believe in leveraging my knowledge and expertise to drive positive change and contribute to the growth of the startup community.

When I'm not immersed in the world of startups and entrepreneurship, you can find me drumming (sometimes air-drumming) and zealously blabbing about music, football (a proud Blaugrana here), Formula 1, physics, and philosophy.

If you are a passionate founder seeking guidance, support, or collaboration, I am always open to connecting.

taplio

The Battle

Shivanshi Bhatia

Piyush Joshi

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