Led a couple of Stripe's most successful products from their early days (Stripe Connect, Stripe Terminal). Helped build the Product Management function at Stripe, as one of the early members of the PM team and as Stripe's first PM Manager. Led & grew several products at Twitter, Google, Yahoo, including some products & features you probably use daily / weekly.

Now, I advise startup founders, coach executives, do occasional speaking engagements, and teach.

Oh, and I also write about product management, leadership, org psychology, and strategy. >500k people have chosen to follow my writing & my ideas across Twitter, LinkedIn, Threads, and YouTube.

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Find more of my links at: linktr.ee/shreyasdoshi

Shreyas Doshi

A founder asked me in a recent advising call: “why do you teach?”

Here’s what I shared with him:

- It helps me scale my startup advising work: unfortunately, I cannot advise all the founders who reach out. In fact, I take very few formal advising roles, because I want to be certain it’s the right mutual fit (high growth company, fit with founder, challenging problems / huge opportunity, mutual availability). So my teaching is a great option for founders I cannot advise.

- I absolutely love it: in this next chapter of my career, I’ve decided to only work on things that I absolutely love. This means saying No to high prestige, rational opportunities (e.g. VC, leadership roles, podcasting, venture backed startup, etc.) Teaching is something I knew I wanted to do since my teenage years (at the time, I wanted to teach French, as I was very good at it in 10th grade). It isn’t for everyone and it is hard, but if it is for you, why not do it?

- It might be the best way *for me* to create further positive impact on our industry: to be clear, I don’t do anything because “I want to create a dent in the universe” (I know I won’t create any dent in the universe and will be forgotten shortly after I’m gone and I think that’s a wonderful thing, not something to be sad about). So while I am not teaching mainly to create a big impact, it is wonderful to read notes from 100s of students every month on how their products, teams, and their career are better off after taking my class. The total impact is hard to measure (and I am not going to try & measure it), but my gut says that the compounding impact from my teaching might be meaningful.

- I still get to solve fun product problems: one reason my teaching resonates strongly with some students is that I treat everything like a product. My (very small) team and I do more product thinking (and immediate application of that thinking) on a daily basis than I ever remember doing at Tier 1 companies I’ve worked at as a PM (reason: we are a tiny close-knit company and we view every problem through a product lens). This means exercising empathy, simulation, creativity, design in everything we do from course design, to communications, to community design, to marketing, to our operations. Plus, through my advising work, I get to work on the biggest product / GTM problems that founders are facing across dozens of domains and products.

- It works with my life: I work all 7 days of the week (mainly on my advising & teaching). The weeks I am teaching are particularly very intense (everyone in my house and my mom in India knows that I am basically unavailable those weeks). On the flip side though, my teaching + advising give me a lot more control over my schedule than almost any other work would. This means that I’ve been able to spend a lot more time with my son (17yrs, only child) over the past 4+ years than I could have otherwise. I like that.

Thank you for reading this far and for your continued love and support 💙 🙏

ex-Stripe, Twitter, Google, Yahoo. Startup advisor.

PayPal

1. Performing role as Resolution Specialist by offering accurate solutions to the disputes raised by the consumers raised via online sales platform(PayPal). 
2. Skilled in charge backs in providing support to the sellers by presenting with evidences for the disputes raised by buyers via credit card companies on PayPal. 
3. Acting as one touch point by providing responses and solutions to both the buyers and seller for their queries being raised. 
4. Performing compliance checks of both the buyers and sellers in understanding their risk profile for better relationship with PayPal platform for their transactions.
5. Providing support in loss mitigation, fraud prevention/detection through new findings and empowerment decisions.
6. Helping in process and product development through continuous feedbacks and solutions.
7. Mentoring teammates whenever the team requires me for their business support.
8. Helping in preparing manuals and presentations to provide the perspective of pilot projects performance with noticeable trends.
9. Handled SPOC (Single Point Of Contact) roles ranging from improving Quality Performance to Process Development while working in tool migration.

Risk Operations

Williams Lea

1. Handling KYC analysis of offshore Foreign Bank clients - responsible for ensuring all required KYC regulatory requirements are met for clients depending on their profile.
2. Performing customer due diligence test, screening.
3. Constantly being on top of changes in regulatory requirements.
4. Handling sensitive client data with utmost care while strictly adhering to protocol.

Senior Process Associate

Kotak Mahindra Bank

Branch Operations - Customer Service 
1. Handling cash and fund transfer level remittances related to branch banking.
2. Managing customer service by providing appropriate solutions for customer queries within given TAT.
3. Handling CTS Branch Clearing (Outward and Inward Clearing) and CMS clearing of corporate clients.
4. Monitoring high valued transactions pertaining to branch customers through MIS reports and supervising them for KYC/AML alerts.
5. Cross selling of accounts, deposits, and investment products.
6. Monitoring/supervising the branch banking operations through day-to day checks and surprise internal audits to make it compliance ready and to control from frauds and other internal errors.
7. Supported in maintaining the branch quality at expected levels through periodic risk-based audits.
8. Liaised with other departments for solving customer needs like clearance of cheque instruments, ECS clearing etc.

Assistant Manager

ING Vysya Bank

1. Handling cash and fund transfer level remittances related to branch banking.
2. Managing customer service by providing appropriate solutions for customer queries within given TAT.
3. Handling CTS Branch Clearing (Outward and Inward Clearing) and CMS clearing of corporate clients.
4. Monitoring high valued transactions pertaining to branch customers through MIS reports and supervising them for KYC/AML alerts.
5. Cross selling of accounts, deposits, and investment products.
6. Monitoring/supervising the branch banking operations through day-to day checks and surprise internal audits to make it compliance ready and to control from frauds and other internal errors.
7. Supported in maintaining the branch quality at expected levels through periodic risk-based audits.
8. Liaised with other departments for solving customer needs like clearance of cheque instruments, ECS clearing etc.

Customer Care Manager

Experienced candidate with a demonstrated history of working in the outsourcing/offshoring , banking and payment industries. Strong operations professional skilled in Customer Support, Compliance, Risk Management, Customer Service and KYC-AML.

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The Battle

Shreyas Doshi

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