Startup Consultant & Mentor | Funding Advisory | Founder - IndusTreeBiz | Strategy & Innovation | Business Consultant | Entrepreneur | MOC at NITI AAYOG | JITO JBN |

Empowering 100,000+ Large Businesses, Exporters, Manufacturers & MSMEs to Thrive
Transforming India’s Business Landscape with Strategic Expertise, Global Vision, and Execution-Driven Approach

I’m Shweta Raka, a business strategist, mentor, and founder of IndusTreeBiz, with over 15 years of hands-on experience across business consulting, marketing strategy, exports, and global business development. I specialize in helping manufacturers, exporters, MSMEs, and large organizations scale their operations, optimize processes, and build powerful brands — both in India and internationally.

My journey is rooted in one mission: to drive real growth through action-oriented strategies. I believe in building business empires by combining deep market knowledge, strategic planning, and performance-driven execution.

🔹 IndusTreeBiz – Your Dedicated Success Partner

At IndusTreeBiz - we build businesses.
Our clients include Fortune companies, National  & International brands, Large manufacturers, B2B exporters, and Growth-stage enterprises.

We deliver results through:

* Business Growth Strategy & Execution
* Export Market Development & International Business Consulting
* Sales Process Optimization & Channel Partner Setup
* GTM Planning – India & Global
* Brand Building, Product Placement & Market Entry
* Sales Training, Lead Generation & Strategic Alliances
* Pre-IPO Marketing & Sales Readiness for Large Enterprises

Whether you're looking to expand to global markets, modernize your B2B operations, increase domestic distribution, or structure your brand for sustained growth — IndusTreeBiz is your execution ally.

🔹 Delhi Angels Den – A Trusted Knowledge & Network Platform

While my core focus remains on large-scale businesses, through Delhi Angels Den we also offer select high-value opportunities for businesses and investors to connect, scale, and grow through curated mentorship and deal networks.

🔹 Driving National & Global Growth Initiatives

I am honored to contribute to India’s economic transformation as:
* Regional Mentor of Change - Niti Aayog
* Member, Investment Task Force – G20 Brazil 2024
* Business Mentor – Startup India & Startup Tamil Nadu
* Global Mentor – MassChallenge & Startup Bootcamp (International VC Platforms)

If you're a manufacturer, exporter, business leader, or enterprise looking to scale with strategy and speed, I’d love to connect for Guest Speaker session.
Reach me at : [ceo@industreebiz.com] [www.industreebiz.com]
[ceo@delhiangelsden.com] | [www.delhiangelsden.com]

Let’s drive business impact — in India and across the globe. 🌍

Shweta Raka 🇮🇳

at Confidential 

Oversee the day-to-day operations of service in a fast-paced and high-sales-focused environment. Create and monitor team Key Performance Indicators(KPIs). Optimizing the current process and reducing the non-value steps to increase people and system productivity. Collaborated with the business development team to increase service revenue. People development by mentoring and training.
• Reduced and controlled expenses by managing employee labor and travel hours with a call clubbing strategy. Proactive follow-up on task completion and a daily planner.
• Supervised a team of 5 engineers and managed 6K install base and ensuring timely delivery of service to the customers, high instrument uptime, and maintain the TAT as per shared goal.
• Driving and observing employee job performance by surprise audit, preventive maintenance audit, timely renewal of service contracts, AR and bad debt recovery, and their individual NPS score.

Operations Manager

topmate.io

I Helped Hundreds of People and Committed to Help You to Unlock Your Personal Branding Potential, Elevate Your Presence, Attract Clients, and Achieve Success. How? Through Mentorship, Career Guidance and Coaching

Mentor - Personal Branding

Cepheid

Promoted from Field Service Engineer to next level with broader responsibilities that include driving service revenue matrix for the north region, mentoring & training engineers in the region to improve customer satisfaction.
• As a certified trainer who believes in sharing knowledge and expertise to build employee capabilities,
imparted multiple pieces of training to Australia, Indonesia, Malaysia, Thailand, Sri Lanka, and Nepal.
• Liaised with customers, management, and sales team to better understand customers’ needs and
delivered customer resolution in record time within 24 Hrs., Received multiple customer testimonials.
• A diversely skilled engineer with knowledge across most functions, including field service, in-house
repair, technical support, ASP market, sales, and marketing. Experienced in managing government &
commercial service sales business with 0% accounts receivable beyond 30 days.

Senior Field Service Engineer

Cepheid (A Danaher OpCo)

Primary activities – Complete field based activities to support Cepheid product portfolio as well as distributor support for greater India region. Ensure customer satisfaction through effective installation, troubleshooting, repair, and maintenance of GeneXpert products. Also supporting customers on application perspective and address customer support issues promptly and professionally throughout greater India region. High productivity and initiative to assist with the rapid growth of India install base in highly professional manner. Generate service revenue by selling contracts and consumables.

Field Services Engineer

Bio-Rad Laboratories

Brought in as field service associate, providing customer resolution on behalf of Bio-Rad Laboratories. Quickly identified as a valuable player who rapidly assimilates to new technology and got training opportunities on high-end instruments. Completing all the repair and preventive maintenance calls as per the SLAs.

Field Service Associate

Labindia Healthcare Pvt. Ltd.

1.Responsible for achieving all kinds of break down targets.
2.Responsible for developing and maintaining strong interpersonal relationship with customers.
3.Weekly/Monthly Inspection summary.
4.E-data maintaining (Calibration status, Open calls Summary, Failure Summary etc.).
5.Pre-dispatch Inspection (P.D.I)
6.Quality testing of all the Incoming Electronic Materials
7.Handling Calibration and installation of equipment’s (In-House, outside)
8.Designing and implementing systems and procedures to facilitate smooth functioning of overall quality operations and enhancing operational efficiency.
9.Carrying out stage by stage inspections and test to ensure adherence to technical specifications and quality standards and reduce rejections.
10.Achieving customer satisfaction through quality evaluation and continuously improving effectiveness of management system through involvement of all personnel.
11.Making phone calls to the customers on monthly basis and get feedback to provide them best possible services.

Service Engineer

𝐋𝐞𝐚𝐫𝐧 | 𝐔𝐧𝐥𝐞𝐚𝐫𝐧 | 𝐑𝐞𝐥𝐞𝐚𝐫𝐧 | 𝐆𝐫𝐨𝐰 | 𝐈𝐧𝐬𝐩𝐢𝐫𝐞

▪ An influential, award-winning, highly motivated, and result-driven professional more than 10 years of experience influencing business results through strong customer-oriented strategy, exceptional customer service, customer experience, techno-commercial, operation management, and building employees' capabilities in a rapidly changing, fast-paced, medical field service organization.
▪ Results-driven executive with strong team building and training experience. Superior leadership talents relating to team initiatives, motivating, coaching, and training teams to excel in their role.
▪ Highly regarded for consistent ability to apply sound judgment, emotional intelligence, and decorum to sensitive, confidential, and unpredictable situations.

I love to chat with you if you have any questions for me. Feel free to drop an email📧: santosh_bbd08@yahoo.com

taplio

The Battle

Shweta Raka 🇮🇳

Santosh K. Yadav

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