LinkedIn™️ partnership audit 👀 and insights-based LinkedIn training for a sustainable hiring funnel 🚀 Candidate Experience 🧲 Employee advocacy 🔥 Employer Branding 🔥 LinkedIn Strategy

We are on a mission to make recruitment as fun and enjoyable for you in HR/TA, and for the candidates 💫  and TeamTailor believe recruitment and recruitment software should be intuitive and simple to use 🩷 

Please feel free to reach out to our team, we are working with clients of all sizes across Norway and Denmark - Always curious to learn and innovate how we can create the best candidate experience 🩷

DK HQ: Matrikel 1, Højbro Plads 10, 1200 København K. 

Direct mobile: (+45) 3590 3219
Email: Simon.scavenius@teamtailor.com

Simon Malte Scavenius

FRANCK & FISCHER

• Customer support and service through social media accounts, email & telephone
• Support to distributors, agents and stores with social media content, product photos & information, collaborating with them and their influencers
• Product management on webshop and other marketplace platforms where we sell products in Europe and Asia
• E-commerce management and optimizing the webshop for better customer shopping experience 
• Communication - newsletter, social media content, Trustpilot reviews
• Creating content to increase online visibility - social media, digital marketing
• Reporting on performance, key metrics and adopting improvement measures
• Supporting Sales Manager with administrative tasks
• Product and brand management on different marketplace platforms where we sell our products
• Influencer management

Customer, Sales & Marketing Support

Scanomat A/S

• Planning and creating social media content for Scandinavia offices
• Measuring, analyzing and preparing reports on performance
• Updating website and drafting blogs, case studies and newsletter
• Identifying key stories within the company and planning initiatives to involve colleagues
• Managing the daily interaction with followers, customers, and potential customers
• Creating email marketing campaigns

Social Media & Communication Coordinator

QUERCUS GROUP

•	Conceptualizing and developing projects - concept notes, the budgets and work plans
•	Executing projects within agreed budget and timeframe to achieve expected deliverables
•	Identifying business development opportunities and developing new products
•	Training and facilitating workshops and seminars in Green Growth and Public-Private Partnerships 
•	Writing proposals, tenders and project reports 
•	Managing and maintaining relationships with the clients and stakeholder management
•	Liaising and coordinating Kenya-Denmark business delegations  and related events
•	Taking the lead in communication e.g drafting news articles, updating the Linkedin and Twitter
•	Supporting Kenya Country Manager in developing marketing and communication content for the Kenya office
•	Partner identification & matchmaking for potential Kenyan-Danish business opportunities
•	Support in communicating potential Kenyan business opportunities to Danish companies and with business development of projects in Kenya.
•	Coordinating events that bring the Kenyan-Danish parties together, such as business delegations and acting as the direct link between Kenya and Denmark. 
•	In charge of developing company marketing materials and contributing to the branding and communication activities of the company

Project Manager -  Business Development & Communication

XYONMAP INTERNATIONAL - GPS SOLUTIONS

-Support in developing and improving the website content and testing it
-Drafting a social media plan
-Creating and updating posts and content for the LinkedIn and Facebook and accounts
-Drafting the product sheets and marketing materials
-Coordinating the production of marketing materials with the printing company

Key results:
-Successfully updated the English and Danish website 
-Reactivated social media resulting to 22% increase in Linkedin followers

Marketing Coordinator (Intern)

Maternity Leave

Wooloo.org

-Supporting clients through the onboarding process and the usage of wooloo.org
-Providing customer support to the clients

Customer Success Assistant (intern)

MyC4

-Managing day-to-day communication and assisting in developing and maintaining business relationships with the partners based in five countries. 
-Training business partners to maximize their success on using the online microfinance platform
-Providing customer service and platform-usage support
-Taking part in testing platform features and identifying bugs in the platform
-Preparing weekly and monthly performance reports 
-Support in marketing to potential clients and participating in clients' meetings
-Support in organizing seminars, event budgeting and tracking budget spending

Key results:
- Trained and re-trained four partners and this greatly increased their loans management as indicated by the low number of error occurence
-Successfully transited all partners to using a new developed platform and developed a new reference manual

Customer Success Manager

Standard Chartered Bank Kenya

-Was incharge of coordinating the Customer Service Desk with my colleague
-Acting as a key point of customer contact and communication
-Processing customer account services such as credit card applications 
-Collecting customer feedback that was used as a basis to improve banking  processes
-Following-up on customer applications and ensuring timely delivery
-Handling customer enquiries and complaints
-Maintaining Inventory of credit cards, debit cards and cheque books
-Cross-selling bank products and other promotions to customers
-Training the new colleague

Key results:
•Ensured that the desk had all the required supplies for a smooth operation when the bank opened for the first time.
- Managed to set up an effective customer service desk for the new branch that was the first bank branch that involved two employees working in 7-hour shifts for the same role from 8am to 10pm.
-Developed a 2-shifts work schedule for the customer service desk that facilitated a smooth shift hand over with my colleague. The schedule was adopted by the other departments.

Customer Service Specialist

MMRS Ogilvy

Account Executive

AIESEC Ghana & Kenya

Marketing & External Relations Manager

A dynamic customer success professional that genuinely enjoys working directly with clients. I have a customer-centric approach and use my communication, listening and problem-solving skills to ensure that my interactions with customers are always geared towards providing solutions and increasing customer experience. 

Strong organization skills and an eye for detail but still able to maintain the big picture. Continuously communicating with customers and collaborating with cross-functional teams, I strive to collect valuable information for learning and improving product and solution offering.

One thing that I have discovered about customers, is how much they value being listened to and journeying together with them in creating a solution that helps them meet their desired goals and business objectives. With this in mind, I use my skills and competencies to provide an excellent and rounded customer experience – onboarding, training, support and growth – thus ensuring that your value offering is optimally experienced and enjoyed by your customers. 

Main competencies are:
-Customer relationship management                                     
-Customer Service Excellence
-Problem-solving skills                                              
-Communication and Writing skills (in English)
-Team worker and Resourceful 
-Research and Analytical skills          
-Proactively identifying opportunities

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Simon Malte Scavenius

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