Mark V. Smetanin

Unlock Success for Airbnb and Short-Term Rental Business. Recently by Improving the Product - Increased Engagement by 42% , conversion rate by 74%, and acquired 2.5M new users.

As a product management leader with over eight years of experience in payments, e-commerce, Airbnb business, property management, I am a fan of technology and its application to drive business growth.My expertise lies in product management, agile coaching, portfolio management, and strategic planning.I have experience in increasing user engagement, optimizing technical processes and leading high-performance teams.

Key Highlights:

Director of Product Management: Enhanced user engagement by 16% and improved product value description by 14% through strategic market research and collaboration.

Senior Product Portfolio Manager: Managed a $1.2M project, leading to an $8M revenue projection and a 17% increase in Net Promoter Score. 
Risk assessment methods were applied, which reduced project disruptions by 24%.

Head of Product Strategy: Increased customer engagement by 42%, improved conversion rates by 74%, and acquired 2.5M new users—reduced marketing expenses by 28% by addressing critical pain points.

Skills and Expertise:

Product Management/Product Owner: Agile Frameworks, Scrum, Kanban, SAFe
Technical Proficiency: Jira, Asana, Hubspot, Salesforce
Industry Expertise: Fintech, E-commerce, Property Management, Vacation Rentals
Certifications: PMI-ACP, PMI-PMP, CSM, CSPO

Professional Experience:

Nine years in product management, agile transformation, and strategic planning
I have experience in leading cross-functional teams to deliver high performance products.
Skilled in negotiating and managing key partnerships and stakeholders

Interests:

The God's Flow State, Coffee, Stand-up comedy, Kite surfing, Skiing, Music, martial arts (2 black belts), Reading, and Hiking.

Technology Stack:

Jira, Jira Service Desk, Hubspot, Asana, Zoho Projects, Microsoft Project, Basecamp, ClickUp, Todoist, PipelineCRM, Freedcamp, Hive, Monday, Trello, Time tracker, Pivotal Tracker, Slack,Excel, Powerpoint, MS Sharepoint, MS Visio, MS Project, MS Access, Prezzi, Numbers, Pages, Photoshop, Lightroom, Planview, Linux, FreeBSD, Quality Center, ZohoCRM, ZenDesk, Zoho Desk, Fresh Desk, Vivantio Help Desk, FreshService, Salesforce Service Cloud, Hootsuite, WordPress, HTML, CSS, OBS, Mindmaps, Focus Matrix, Dropbox Paper, Skitch, Insightly CRM, Payment Gates (Visa, Mastercard, AMEX, Square, Braintree, Stripe, Paypal, Authorize.net, 2checkout, Payoneer, Bitpay, Shopify Payments), Google Analytics, Google Search Tool, Google Ads, Microsoft Ads, MCP, Rentals United, Avirato, Expedia, Booking.com, Airbnb, VRBO, PMS, Glovebox, Coterie, Risk Advisor, AWS, Crowe CRM, Salesforc

Lead Product Manager / Product Owner / Consultant

•     Improved a Product using a customer journey map, understanding and prioritizing the most critical pain points in the most profitable segment. Provided clear concept and design strategy. Collaborated with Dev and UX teams. Increased customer engagement by 226%, Improved conversion rate by 74%, and acquired 2.5M, new users.

•     Planned and facilitated an extraordinary spike for (AI) Artificial Intelligence tools and prompts. Fixed and resolved seven major issues when team members just felt stuck. 

•     Raised team confidence after the last check-in. Positive emotions and gratitude are on our happiness radar. The current sprint is 100% happiness VS 78% at the previous sprint. 

•     Organized the most efficient communication with stakeholders and implemented advanced product backlog refinement, reducing the backlog by 16%.

•    Stepped forward with special coaching from our Unique Coach and very advanced Scum Master. Differentiated workflow steps, business rule variations, variations in data, and interface variations, polished and deepened INVEST criteria. Dramatically improved the slicing of our vertical stories. Delivered value ~20% faster with the smallest increments to our customers. 

•   Implemented automated test script, additional smoke test after the build is released to QA, and code review by peers. Armed new Definition of Done (DOD) for our dev team. Changed Sprint Planning Agenda. Raised team confidence level in delivering the sprint goals to 94%. 

•    Implemented automated test script and code review by peers. Armed new Definition of Done (DOD) for our dev team. 

•     Collected the data via Web-tracking and customer interviews,  tested and validated assumptions with the development team. Provided much precise anatomy of personas. Redesigned current marketing campaign reducing waist by 28%

Spikes:
Sustainable and environmentally conscious business practices
Enterprise Agile: Changing your culture

Sagaz Group

Executive Legacy Strategist & Leadership Advisor | Independent Practice
2019 - Present

Partnering with C-Suite executives and high-impact leaders to transform traditional success into lasting legacy through next-level leadership development.

Key Impact Areas:
- Guide executive teams through sustainable high-performance transformation and conscious leadership integration
- Facilitate strategic decision-making processes for Fortune 500 leaders navigating complex transitions
- Design and deliver customized leadership programs for organizations seeking elevated performance without burnout

Selected Achievements:
- Developed proprietary Next Level Leadership™ methodology, implemented across 20+ executive teams
- Guided multiple C-suite transitions, resulting in 40% increase in team engagement and sustainable performance
- Created executive presence transformation programs adopted by leading organizations

Executive Presence Mentor, Ad Hoc Consultant

CEO and Founder of Women Leading Wealth & Sagaz Group

Private Consultant Firm

Legal Strategy & Risk Management Advisor | 

Led strategic risk management and legal compliance initiatives for multinational organizations, specializing in education law, securities, and international ventures.

Key Responsibilities & Impact:
- Spearheaded development of comprehensive legal frameworks for international education partnerships, resulting in successful expansion across North America and Puerto Rico
- Advised C-suite executives on strategic risk management for complex international ventures, + in successful partnerships
- Designed and implemented proactive legal compliance systems for educational institutions, reducing legal exposure by 40%

Specialized Expertise:
- International Education Law
- Cross-Border Partnerships
- Securities Compliance
- Corporate Finance
- Grant Management
- Risk Mitigation Strategy

Notable Achievements:
- Developed innovative legal framework for educational technology partnerships adopted by leading institutions
- Successfully negotiated complex joint ventures 
- Created comprehensive risk management protocols implemented across multiple organizations

Senior Consultant

SAGAZ Consulting and Coaching Firm

Executive Leadership Strategist & Strategic Advisor
Independent Practice | 2019 - Present

Partnering with C-suite executives and high-impact leaders to navigate complex organizational transformations and create sustainable success through the Executive Triad Methodology™.

Key Achievements:
- Developed and implemented strategic initiatives resulting in 40% performance improvement across executive teams
- Guided successful organizational transformations for companies with $100M+ revenue
- Created proprietary leadership development programs adopted by Fortune 500 organizations

Core Competencies:
- Strategic Change Management
- Executive Team Development
- Crisis Leadership Navigation
- Complex Project Oversight
- Multimillion-Dollar Grant Management

Business Strategy and Leadership Consulting

University of Puerto Rico School of Medicine

Dean of Administration | School of Medicine

Led strategic operations and transformation initiatives for the School of Medicine during the critical accreditation period. Directed comprehensive administrative operations, including finance, compliance, human resources, and stakeholder management.

Strategic Leadership & Impact:
- Successfully navigated $100M budget restructuring while maintaining operational excellence
- Achieved full LCME accreditation through strategic compliance management
- Strengthened Medicare partnerships, resulting in an increase in clinical training opportunities
- Secured in additional foundation funding through strategic relationship-building

Key Responsibilities:
- Directed administrative operations for faculty, staff, and medical departments
- Managed $100M annual budget during significant financial restructuring
- Led critical stakeholder relationships with LCME, Medicare, and accreditation boards
- Orchestrated comprehensive change management initiatives across all departments

Notable Achievements:
- Implemented cost-reduction strategies while maintaining educational quality
- Developed innovative resource allocation model adopted by other university departments
- Created strategic partnerships, increasing clinical placement opportunities
- Established new financial controls improving budget efficiency 

Core Competencies:
- Academic Medical Administration
- Strategic Financial Management
- Accreditation & Compliance
- Change Management
- Stakeholder Relations
- Resource Optimization
- Crisis Leadership
- Organizational Transformation

Administration and Financial Associate Dean

Government

Program Director, Federal Grants & Child Services

Led strategic oversight of multi-million dollar federal grant programs serving children and families. Directed comprehensive program operations, including budget management, compliance, stakeholder relations, and performance optimization.

Strategic Impact:
- Managed $12M federal grant budget with 100% compliance record
- Achieved exceptional 3.45 accreditation score through strategic program optimization
- Developed innovative in-kind service-matching protocols
- Created community partnerships expanding program reach 

Key Responsibilities:
- Directed operations across multiple federal grant programs
- Led strategic budget planning and resource allocation
- Managed comprehensive stakeholder relationships
- Orchestrated program compliance and quality initiatives

Notable Achievements:
- Implemented performance monitoring system increasing program efficiency 
- Developed streamlined compliance protocols adopted organization-wide
- Created community engagement strategy expanding partnerships
- Established new operational standards improving service delivery 

Program Innovation:
- Modernized Head Start and Early Head Start systems
- Created comprehensive SOP documentation
- Implemented new safety and quality protocols
- Developed strategic community engagement initiatives

Core Competencies:
- Federal Grant Management
- Strategic Program Leadership
- Budget Optimization 
- Compliance & Accreditation
- Stakeholder Management
- Performance Analytics
- Quality Assurance
- Community Relations

Program Manager

Program Director, HR Strategy & Development

Led comprehensive HR transformation initiatives focusing on leadership development, compliance optimization, and strategic program implementation. Served as a key executive liaison, managing critical stakeholder relationships.

Strategic Impact:
- Developed and implemented organization-wide leadership coaching program
- Achieved 100% compliance across federal and state regulations
- Optimized Oracle HR systems, improving efficiency by
- Created data-driven performance management protocols

Key Responsibilities:
- Directed strategic HR initiatives and program development
- Led organizational change management
- Managed executive stakeholder relationships
- Orchestrated compliance and safety protocols

Notable Achievements:
- Implemented leadership development program for 35 Directors
- Created comprehensive OSHA compliance system reducing incidents 
- Developed metrics-based performance evaluation framework
- Established new training protocols improving effectiveness 

Program Innovation:
- Modernized HR data management through Oracle implementation
- Created strategic coaching and development framework
- Implemented lean management principles
- Developed comprehensive compliance monitoring system

Core Competencies:
- HR Strategy Development
- Leadership Training
- Compliance Management
- Change Implementation
- Executive Communication
- Performance Analytics
- Risk Management
- Process Optimization

Technical Expertise:
- Oracle HR Systems
- OSHA Compliance
- Federal Regulations
- Data Analytics
- Performance Metrics

Grant Management Strategist


Led strategic oversight of federal and state grant programs, focusing on compliance optimization, policy development, and stakeholder management. Directed comprehensive grant administration, ensuring operational excellence and regulatory adherence.

Strategic Impact:
- Managed portfolio in federal and state grants
- Achieved 100% compliance across all grant programs
- Optimized proposal development process reducing timeline 
- Implemented lean methodology, improving efficiency 

Key Responsibilities:
- Directed strategic grant compliance initiatives
- Led policy development and implementation
- Managed grantee and sub-recipient relationships
- Orchestrated proposal development processes

Notable Achievements:
- Developed comprehensive grant management framework
- Created streamlined compliance monitoring system
- Established new proposal development protocols
- Implemented lean process improvements

Program Innovation:
- Modernized grant administration procedures
- Created strategic compliance framework
- Implemented macro-level oversight systems
- Developed comprehensive monitoring protocols

Core Competencies:
- Federal Grant Management
- Strategic Policy Development
- Compliance Optimization
- Stakeholder Relations
- Process Improvement
- Lean Methodology
- Risk Management
- Proposal Development

Technical Expertise:
- Federal Grant Regulations
- State Funding Requirements
- Compliance Systems
- Process Analytics
- Project Management

Business and Grant Consultant

Private Client

Grant Consultant and Strategist


Led strategic oversight of federal grant proposals and project management, specializing in requirement interpretation, document coordination, and deadline management.

Key Achievements:
- Streamlined proposal development process reducing timeline 
- Achieved success rate in federal grant applications
- Developed standardized assessment protocols, improving accuracy
- Created a comprehensive documentation framework adopted organization-wide

Strategic Responsibilities:
- Directed federal proposal development
- Led requirement interpretation
- Managed assessment protocols
- Orchestrated team coordination
- Facilitated appeals processes

Core Competencies:
- Federal Grant Strategy
- Proposal Development
- Project Assessment
- Document Management
- Team Coordination
- Deadline Management
- Quality Assurance
- Process Optimization

Notable Projects:
- Led development of federal grant proposals
- Created streamlined assessment framework
- Established new documentation standards
- Implemented coordination protocols

Federal Grant Consulting Firm

Senior Risk & Compliance Strategist | Broadcasting Industry

Led strategic compliance and risk management initiatives for broadcast media operations, partnering directly with C-suite executives to ensure regulatory excellence in radio and television operations.

Strategic Impact:
- Developed comprehensive FCC compliance framework
- Achieved 100% regulatory adherence in broadcasting operations
- Created innovative risk management protocols
- Streamlined compliance monitoring processes

Key Responsibilities:
- Directed FCC compliance strategy
- Led regulatory risk assessment
- Managed C-suite advisory services
- Orchestrated broadcast compliance
- Developed employee compliance programs

Notable Achievements:
- Implemented broadcast compliance system reducing risk exposure 
- Created regulatory knowledge portal adopted company-wide
- Established new compliance training protocols
- Developed strategic risk management framework

Core Competencies:
- FCC Regulatory Compliance
- Broadcasting Risk Management
- Executive Advisory Services
- Employee Training Development
- Regulatory Documentation
- Process Optimization
- Strategic Planning
- Media Law Expertise

Project Leadership:
- Radio Broadcasting Compliance
- Television Operations Risk Management
- Employee Orientation Programs
- Regulatory Documentation Systems

Risk Management Consultant

Bankruptcy Law Department Director

Led strategic bankruptcy operations and litigation, managing complex cases across Chapters 7, 11, and 13 while directing departmental operations and team performance.

Strategic Impact:
- Managed bankruptcy assets
- Achieved 100% success rate in case resolutions
- Directed successful Chapter 13 reorganizations
- Led team of paralegal and legal professionals

Key Responsibilities:
- Directed bankruptcy department operations
- Led federal court litigation strategy
- Managed creditor negotiations
- Orchestrated case management
- Supervised legal team performance

Notable Achievements:
- Successfully restructured corporate debt
- Achieved favorable outcomes in 90% of adversary proceedings
- Developed streamlined case management protocols
- Established new departmental efficiency standards

Core Competencies:
- Bankruptcy Strategy
- Federal Court Litigation
- Team Leadership
- Creditor Negotiations
- Case Management
- Risk Assessment
- Client Advisory
- Legal Operations

Case Experience:
- Chapter 7 Liquidations
- Chapter 13 Restructuring
- Adversary Proceedings
- Federal Court Litigation

Technical Expertise:
- Federal Bankruptcy Code
- Court Procedures
- Motion Practice
- Legal Documentation
- Case Management Systems

Bankruptcy Attorney

Legal Strategist & Advisor

Led comprehensive legal advisory services across multiple practice areas, providing strategic counsel for complex federal, immigration, broadcasting, and contractual matters.

Strategic Impact:
- Managed a diverse portfolio of high-stakes legal matters
- Achieved 90% success rate in case resolutions
- Developed innovative legal strategies across practice areas
- Created efficient case management protocols

Key Practice Areas:
- Federal Law
- Immigration Law
- Broadcasting Regulations
- Student Loan Law
- Contract Law
- Family Law
- Notary Services

Notable Achievements:
- Successfully resolved complex legal matters
- Developed streamlined client consultation process
- Established new case management standards
- Created comprehensive legal research protocols

Core Competencies:
- Legal Strategy Development
- Case Management
- Client Advisory
- Negotiation
- Legal Research
- Trial Preparation
- Risk Assessment
- Multi-jurisdictional Practice

Professional Expertise:
- Complex Negotiations
- Summary Judgments
- Witness Interviews
- Legal Documentation
- Regulatory Compliance
- Client Relations

Legal Advisor

Criminal Practice Legal Assistant

Consumer Law Practice

Bankruptcy Legal Strategist

Led strategic bankruptcy advisory services, guiding clients through complex proceedings while managing critical creditor negotiations and court representations.

Key Impact:
- Managed successful bankruptcy discharges
- Achieved favorable outcomes in 90% of cases
- Developed streamlined client consultation process
- Created comprehensive case preparation protocols

Strategic Responsibilities:
- Led bankruptcy strategy development
- Managed creditor meeting preparations
- Directed case documentation
- Orchestrated court representations
- Provided client advisory services

Notable Achievements:
- Successfully navigated complex §341 proceedings
- Developed innovative client consultation framework
- Established efficient documentation protocols
- Created strategic bankruptcy planning systems

Core Competencies:
- Bankruptcy Strategy
- Client Advisory
- Creditor Negotiations
- Case Preparation
- Court Representation
- Documentation Development
- Risk Assessment
- Legal Analysis

Case Experience:
- §341 Meetings
- Confirmation Hearings
- Discharge Proceedings
- Bankruptcy Litigation
- Client Consultations

Technical Expertise:
- Bankruptcy Code
- Legal Documentation
- Court Procedures
- Case Management
- Client Relations

Law firm

Bankruptcy Attorney & Strategic Advisor

Directed comprehensive bankruptcy proceedings and litigation strategy, providing expert counsel from initial consultation through final discharge.

Strategic Impact:
- Successfully represented clients through bankruptcy discharge
- Achieved favorable resolutions in 100 % of §341 proceedings
- Managed complex bankruptcy litigation portfolio
- Developed customized client solution strategies

Key Responsibilities:
- Led bankruptcy case strategy
- Managed creditor negotiations
- Directed court representations
- Conducted client assessments
- Orchestrated case documentation

Notable Achievements:
- Streamlined bankruptcy filing process reducing time to discharge
- Developed efficient case management protocols
- Created innovative client assessment framework
- Established new documentation standards

Core Expertise:
- Bankruptcy Strategy
- Court Representation
- Creditor Negotiations
- Case Management
- Client Advisory
- Risk Assessment
- Legal Documentation
- Litigation Strategy

Case Experience:
- §341 Creditor Meetings
- Confirmation Hearings
- Discharge Proceedings
- Bankruptcy Litigation
- Client Consultation

Associate Attorney

Provided comprehensive legal support focusing on civil litigation, medical malpractice, and family law matters while developing expertise in complex case preparation.

Key Contributions:
- Drafted successful opposition motions in state litigation
- Developed medical malpractice case analyses
- Prepared comprehensive pretrial documentation
- Conducted in-depth legal research

Case Experience:
- Civil Litigation
 - State action defense
 - Mandamus proceedings
 - Declaratory judgments
 
- Medical Malpractice
 - Case analysis
 - Evidence review
 - Damage assessment
 
- Personal Injury
 - Case preparation
 - Settlement negotiations
 - Document review

Legal Documentation:
- Opposition Motions
- Complaints
- Interrogatories
- Document Requests
- Settlement Letters
- Legal Memoranda

Research Focus:
- State Civil Procedure
- Family Law
- Medical Malpractice
- Personal Injury
- Administrative Law

Core Competencies:
- Legal Research
- Case Analysis
- Document Preparation
- Litigation Support
- Client Communication

Attorney 

LinkedIn Top Voice & Thought Leader - I Help Executives Unlock Peak Performance and Lead with Confidence | Expert in Executive Function, Leadership, and Strategic Success | Former Dean & HR Director | 150+ Happy Clients

"The most strategic leaders often failed where emotionally and spiritually intelligent leaders thrived – especially those aligned with universal principles." 

This observation, made during my 15+ years as Associate Dean and HR Director, led me to develop The Missing Intelligence™ – the spiritually-integrated framework that transforms how women lead through higher wisdom and natural laws.

I'm Raquel Kelly Núñez, and I've spent my career witnessing a critical and painful gap in leadership development: We train minds but ignore the spiritual intelligence and universal principles that create authentic, sustainable leadership.

📊 My Corporate & Academic Experience Revealed:
From the Dean's office to HR leadership, I observed patterns that traditional leadership development missed:
• Women abandoning their intuitive wisdom to fit conventional models
• Emotional reactivity due to spiritual disconnection from higher guidance
• Leadership burnout from fighting universal laws of flow and alignment
• The most impactful leaders integrating something beyond IQ – spiritual wisdom and natural principles

🎯 This Led to The Missing Intelligence™ Discovery:
The spiritual integration of Emotional Intelligence (EQ) and Spiritual Intelligence (SQ) that enables:
• Spiritually-aligned leadership presence
• Wisdom-guided decision-making through universal principles
• Values-aligned influence rooted in higher consciousness
• Purpose-driven impact through spiritual alignment

🔄 The Paradigm Shift:
Old Model: Strategy + Experience = Leadership Success
Conscious Model: IQ + EQ + SQ + Universal Alignment = Transformational Leadership

💫 What Changes When Women Access The Missing Intelligence™ Through Spiritual Integration:
• Confidence in their spiritually-aligned leadership style
• Ability to influence through higher wisdom rather than force
• Sustainable success that honors universal laws and serves the greater good
• Leadership presence that inspires through spiritual resonance

🌟 My Mission:
Creating a new leadership paradigm where women lead from spiritual wisdom and universal principles – where The Missing Intelligence™ becomes the foundation for conscious leadership development that bridges ancient wisdom with modern success.

Currently working with spiritually-conscious women ready to step into their highest leadership potential.

Discover your spiritually-aligned Missing Intelligence™.

#TheMissingIntelligence #SpiritualIntegration #ConsciousLeadership #UniversalLaws #HigherWisdom

taplio

The Battle

Mark V. Smetanin

Raquel Núñez-Alicea, Esq.

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