Srdjan Milacic

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Originally from Novi Sad, Serbia, I spent my formative years in Vancouver, BC, where I garnered most of my educational experiences—with a memorable year in Warsaw, Poland. (Curious about my last day there? Let's chat!)

Football (or soccer, as some might say) runs deep in my veins, and I have a keen appreciation for comedy, crafting cocktails, and forming genuine connections.

I thrive in the company of problem-solvers, and while I consider myself one too, my strength lies in active listening and posing insightful questions. To me, the essence of authentic communication hinges on understanding individuals and asking the right questions.

While I'm immersed in the world of technology, a part of me wonders about an alternate reality where I delved into psychology or counseling. As for the future, envision a comedy club with an extensive cocktail menu, owned by yours truly—and consider this your invitation!

Mid-Market Account Executive

Flight Schedule Pro

Account Manager, Payments

GOAL

Second GTM hire
Managed 80 accounts and their $2M+ marketing spend

Account Manager

Dock

First GTM hire, took over sales and expansion from CEO/Founder
Worked closely with CEO on pricing, packaging and sales process
Closed $500k+ in new ARR

Founding Account Executive

Airbase

Led team of 10 Outbound SDRs
Team generated $1M+ ARR in total new pipeline (105% to quota)

Manager, Sales Development

2nd hire on CS Team 
96% renewal rate and 119% NRR
Most Revenue Renewed in FY 2022

Customer Success Manager, Mid-Market

ContractSafe

First AE taking over SMB sales from Cofounders
Closed over $200k with a $5k ACV

Account Executive

FloQast

5th hire to join CSM team
90% renewal rate and 110% Net Retention Rate
Created FloQast's first customer webinar series

Customer Success Manager, SMB

Generated $1.6M+ ARR in outbound pipeline and sourced $215k+ in closed/won ARR

Sr. SDR, Team Lead

GoToTags

Account Manager, Payments at Flight Schedule Pro

I asked Claude.ai to write a summary of my work history. Enjoy!

Professional chaos coordinator with a knack for turning coffee into customer success. Started as a BDR making cold calls so good they could cure insomnia, evolved into a CSM who could make ChurnZero look like a magic trick, and now managing ad spending that makes my budget look like pocket change.
At Dock, I was the first GTM hire, which is startup-speak for 'did everything except make coffee' (okay, sometimes I made coffee too). Managed to close $500K+ in new ARR while convincing people that my golf game is 'improving.'

Currently at Goal Marketing, managing $2M in annual ad spend, which sounds impressive until you realize I still can't beat my daughter at Candy Land. When not being a 'startup guy,' I'm a proud girl dad, an enthusiastic but mediocre golfer, and a board game player who's totally fine with losing (this is a lie).

taplio

The Battle

Srdjan Milacic

Andy Sietsema

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