Stefan Stefanov

Making magic happen through Email 🦅👁️

You know retention should be a growth engine.
But instead, it’s mostly a source of stress.

👉 If you’re an agency, you’re juggling more accounts - but the systems behind them are patched together and breaking.
👉 If you’re a brand, in-house retention sounds smart… until you’re buried in clunky ESPs, missing data, and slow handoffs.
👉 Or maybe you're running retention - but something feels off. Results are flat. Ops are messy. Team’s flying blind.

You’re not alone. And the pain is real.

Fragmented flows.
Campaigns delayed.
No clear ownership.
And every “quick fix” breaks something else.

You know it could run smoother. Perform better. Without the constant drag.

Now imagine this:

✅ Your lifecycle automations just work - logic is tight, handoffs are seamless
✅ Campaigns go out on time, on brand, without bugs or bottlenecks
✅ Your team knows what to do, and when - without Slack chaos or last-minute scrambles
✅ Strategy, tech, and execution are finally aligned

That’s what I help agencies and brands build:

→ Retention systems that grow without fires
→ Flawless backend ops across email, SMS, and CRM
→ Consulting that turns scattered teams into calm executors

Whether you need a deep audit, help structuring your in-house retention ops, or a partner who knows what “done right” really looks like:

Send me a DM.
Let’s make retention flow again.

Email Production Manager

Looking for a rockstar email designer.

Would love and highly appreciate your recs or if you are one, just drop me a comment below with your portfolio.

I'm pretty sure you'll love the environment and culture in the place that's recruiting.

Retention systems that run without you | Precision-built ops for growing teams | C.E.G. (Certified Email Geek)

Most people join an agency and wait to be told what to do.

Smart people do the opposite:
They build 𝘢𝘨𝘦𝘯𝘤𝘺 inside the agency.

𝗔𝗻𝗱 𝘆𝗲𝘀, 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝗰𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗮𝘁.

Here’s how that actually looks:

𝟭. 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗶𝗻𝗳𝗼-𝗵𝘂𝗻𝘁𝗶𝗻𝗴.
Don’t wait for a brief to be perfect. Ask the right questions. Chase down the missing context. Own the clarity.

𝟮. 𝗧𝗮𝗸𝗲 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲.
See a gap in process? Fix it. Notice a pattern in client feedback? Flag it. If no one’s going to hand you permission to lead - take it.

𝟯. 𝗡𝗼 𝗲𝘅𝗰𝘂𝘀𝗲𝘀 𝗺𝗶𝗻𝗱𝘀𝗲𝘁.
Clients can be vague. Timelines shift. But your job? Deliver great work anyway. Find a way. Be the steady one on the team.

This isn’t about being a hero.
It’s about being a professional.

Especially in Q4 - when speed is high, stakes are higher, and no one has time to babysit.

Want to stand out this season?
Act like the owner before you are one.

Most BFCM inboxes look like a shouting contest.

Everyone pushes louder discounts.
Bigger numbers.
Harder urgency.

But clarity still wins.

What does clarity look like?
- One offer, explained simply
- Clean hierarchy in emails
- Product feed that actually matches the sale
- Disclaimers aligned everywhere
- Codes that work
- Consistent messaging between banner, email, LP, popup

Clarity cuts through noise.
Confusion kills conversions.

If your customer has to think for 3 seconds to understand the offer…
you’ve already lost them.

During BFCM, clarity is a competitive advantage.

#BFCM #ecommerce #marketing #retention

Now is not the time to test.

BFCM is game time. You don’t run experiments during the playoffs.

So stop trying to “learn” right now.
Start applying what you already know works.

✅ Review your test archive.
✅ Double down on top performers.
✅ Tighten execution and QA.

Your edge this week isn’t from discovery.
It’s from discipline.

Play the hits.
Monitor tight.
Stay calm.

Then test again after Q4.

What would you not test this week - even if you wanted to?

The moment BFCM ends, your retention begins.

Customers who bought during BFCM are different from regular buyers:
- They’re offer-driven
- They’re time-sensitive
- They’re browsing multiple brands
- And they often bought without deep product familiarity

If you wait weeks to re-engage them… you lose them to whatever brand nurtures them first.

Your retention strategy must start immediately:
- Post-purchase flows updated with non-discount messaging
- Education content to reduce returns
- How-to-use guidance
- Cross-sell logic
- Delivery updates
- Satisfaction checkpoints

You don’t retain BFCM customers by sending them another offer.
You retain them by onboarding them better than your competitors.

Retention isn’t a department.
It’s a continuation of BFCM.

The 3 Vital Signs of BFCM Health

🫀 Heartbeat: Approval speed
🫁 Breathing: Stable segmentation
🧠 Nervous system: Deliverability

If any one of these goes unstable, the whole body breaks.

Which vital sign does your team struggle with?

There are three myths that break more BFCM plans than anything else:

𝗠𝘆𝘁𝗵 𝟭: “𝗦𝗲𝗻𝗱 𝗺𝗼𝗿𝗲 𝗲𝗺𝗮𝗶𝗹𝘀 - 𝗶𝘁’𝘀 𝗕𝗙𝗖𝗠.”
No.
Send strategically.
Use segmentation and exclusions.
Use resends, not spam.

𝗠𝘆𝘁𝗵 𝟮: “𝗪𝗲 𝗰𝗮𝗻 𝗳𝗶𝘅 𝗶𝘁 𝗹𝗮𝘁𝗲𝗿.”
Later is where deliverability dies.
Every last-minute change creates a ripple effect through segmentation, flows, codes, disclaimers, popups.

𝗠𝘆𝘁𝗵 𝟯: “𝗜𝘁’𝘀 𝗼𝗻𝗹𝘆 𝗼𝗻𝗲 𝗲𝗺𝗮𝗶𝗹 - 𝘀𝗸𝗶𝗽 𝗤𝗔.”
One email destroys trust faster than 30 great ones.
QA is non-negotiable during BFCM.

The biggest performance boost you’ll get this year?
Killing these myths.

What’s the worst BFCM myth you've seen brands fall for?

BIG Disclaimer: 𝘙𝘶𝘭𝘦𝘴 𝘢𝘳𝘦 𝘮𝘢𝘥𝘦 𝘵𝘰 𝘣𝘦 𝘣𝘳𝘰𝘬𝘦𝘯 𝘢𝘯𝘥 𝘐'𝘷𝘦 𝘴𝘦𝘦𝘯 𝘣𝘳𝘢𝘯𝘥𝘴 𝘣𝘳𝘦𝘢𝘬 𝘥𝘰 𝘵𝘩𝘢𝘵 𝘢𝘯𝘥 𝘺𝘪𝘦𝘭𝘥 𝘳𝘦𝘴𝘶𝘭𝘵𝘴 𝘣𝘶𝘵 𝘺𝘰𝘶 𝘨𝘰𝘵𝘵𝘢 𝘣𝘦 𝘴𝘮𝘢𝘳𝘵 𝘢𝘣𝘰𝘶𝘵 𝘪𝘵.

Every BFCM, there’s always one moment where someone tries to save the day with a last-minute idea.

A heroic resend.
A “small copy tweak.”
A discount change because “our competitor just launched 30%.”
A popup update 10 minutes before launch.

Heroics feel productive.
But they break systems.

The best BFCM teams don’t rely on last-minute brilliance.
They rely on preparation, ownership, QA, and calm execution.

Our internal rule is simple:
No heroics.
Just systems.

If something feels urgent enough to require heroics, the process already failed upstream:
- The brief wasn’t clear
- The timeline wasn’t respected
- The escalation path wasn’t used
- The offer wasn’t finalized on time

Heroics fix symptoms.
Systems eliminate them.

And the calm operator always chooses systems.

A half-used process is a burden.

Not a system.

That little section in the task no one fills out?
That tag no one checks?
That SOP step everyone skips?

Dead weight.

If it’s not being used, it’s not helping.
It’s slowing you down.

Every part of your workflow should serve a purpose - and if it doesn’t, cut it or fix it.

Revisit. Revise. Optimize.
Processes aren’t set-and-forget.
They’re a work in progress. Always.

Do you have a system to make sure you're system is up-do-date?

“The 4 Signals of a Healthy Inbox”

1. Consistency → One offer = same messaging everywhere
2. Relevance → Segments filtered, not blasted
3. Restraint → Controlled resends, no panic sends
4. QA → Discounts, LPs, feeds, timestamps aligned

If these 4 are clean, deliverability follows.

Which signal does your team struggle with most?

Freelancing can be quite fun actually.

Check the first comment for the Freelance Navigator I created - it can help you brainstorm your way through it :)

🔄 Преминот помеѓу фриленсинг и претприемништво ретко е праволиниски. Често носи пресврти, повторни почетоци и нови предизвици – но токму тие промени создаваат простор за раст. Во разговорот со Stefan Stefanov и Milan Savov се истакна токму тоа: и двата патишта бараат храброст, дисциплина и јасна лична структура.

Стефан зборуваше за редовни самопроверки, градење системи и „value first“ пристапот, но и за улогата на фриленс навигаторот – пристап што му помага на фриленсерот да ја разбере сопствената вредност, подобро да ги уреди процесите и посмело да се позиционира на пазарот. Од друга страна, приказната на Милан покажува колку мрежата, учењето и конзистентноста се клучни кога се преминува од индивидуални проекти кон сопствен бизнис.

Патиштата се различни, но пораката е иста: вложувањето во себе, градењето бренд и храброста да се направи следниот чекор ја отвораат вратата кон нови можности. 🚀

👉 Доколку сакате да го испробате фриленс навигаторот, линкот ќе го најдете во коментар.

Hardy Marketing

I help digital entrepreneurs, startups, and companies who feel overwhelmed by the strategic, creative, and technical aspects of digital marketing. By assessing and consulting for their social media management, content creation, data analytics, website design, funnel building, and campaign strategy, my clientele can focus on what they’re most passionate about... spreading their impact and growing their business!

Digital Marketing Consultant

Sermo

Direct response copywriting to grow physician membership through e-mails, ads, and SEO articles. Long-form copywriting on healthcare and AI articles. Core member of a small team responsible for over 50,000 new physician members yearly.

Healthcare Copywriter

Check six marketing

Consulted on marketing funnels for agency and for agency clients. Primary niche of local service-based business contractors in the USA. Consulted on B2B lead generation and for the agency and B2C lead generation for small business owners.

Marketing Consultant

Blaze Digital Solutions

Crafting high-converting custom e-commerce email and marketing funnels for some of the biggest outdoor brands in the US and Canada. 🏔️🌲🎣

Direct Response Copywriter and Strategist (Outdoor e-comm)

Practice Acceleration

Healthcare Digital Marketing Consultant

Modoma

Built and led a marketing team of 15 in Dallas, Texas. Responsible for the entire marketing strategy and implementation of 4 medical clinics, generating over $25 million annually. Increased new patient generation by 237% to 1200 per month across the 4 locations.

Healthcare Marketing Director

Rose 4 Results, LLC

Digital Marketing Manager

Hirsh Marketing

Digital Marketing Technician

Dentsu Aegis Network

Analyze, moderate, and engage with marketing
content from global brands including: Unilever,
Applebee's, Quiznos, and Sport Chek.

Coordinated within marketing department on
brand campaigns and messaging.

Social Media Manager

The Community Gym

Organized group where I share my training knowledge and program with friends, family, past and future clients.
Utilized Fitbot software to develop and assign scientific workouts for a balanced and strong body.

Virtual Coach and Influencer

AI Marketing Funnels & AI Systems Consultant For E-Comm, Wellness & Agencies

WHAT I DO: I help small businesses, agencies, and entrepreneurs attract, engage, and sell to their ideal clients online with funnels. 

You get 100% unique digital marketing content including ads, emails, lead magnets, social media posts, funnels, webinars, websites, and VSLs. 📈

WHO I WORK WITH: I've spent the last 10 years serving clients including:
🥼Sermo
👩‍💼Forbes
🏃‍♀️Custom Health Centers
📈Dentsu Aegis Network
👫Dr. Vivianna Coles
🏋️Gym Launch
👩‍💻Hirsh Marketing
🧠Integrative Concussion Therapy
💦Le Sweat
🏥Modoma Clinics
🩺Neuropathy Relief Project
🧑‍⚕️Practice Acceleration
💊Prestige Labs
🗣️Simon Sinek Inc.
🏒Sport Chek
🍹Tropical Smoothie Cafe
🧼Unilever

WHAT MAKES ME UNIQUE: I have consulted on marketing strategy for over 2,500+ small businesses, e-comm, and coaching entrepreneurs over the last 10 years. I DO NOT offer a one-size-fits-all strategy or 'templated' content to clients, but instead provide 100% done for you custom, data-driven campaigns pulled from my experiences of working with some of the most successful companies in their respective niches. With me, you will stand out AND reel in a positive ROI predictably without needing to hire a whole army of freelancers.

WHY IT WORKS: The majority of content agencies and providers online merely 'copy and paste' what they see others doing and then significantly upcharge you for it. I refuse to do this, but instead, conduct thorough research of your specific sub-niche, and create (or optimize your current) digital marketing strategy based on data you can easily understand. You'll be able to pivot faster than your competition and attract your perfect patients / customers without being spammy or shady. In fact, they won't be able to get enough of the killer content you'll be sending their way, resulting in a positive ROI on your marketing campaigns.

SERVICES I PROVIDE (Design & Copy):
Ads (videos & images for FB/IG/LI/Tok/YT)
Ebooks
Emails
Lead Magnets
Organic Social Media Posts
Sales Funnels / Landing Pages
SMS / Text sequences
Video Sales Letters
Webinars
Websites

READY TO TALK? 
Connect with me here on LinkedIn or visit me online at www.hardymarketing.biz

Justin Hardy

I dissected 50+ high-converting funnels.

10 steps that separate $10k from $1M funnels:

Most funnels fail in the first 3 seconds.

Not because of bad products.
Because they miss the fundamentals.

The funnel king and Charlie mapped out what actually works:

Step 1: Hero Banner

Your headline makes ONE promise.
Not three. Not "we do everything."

One transformation they desperately want.

Subheadline reveals your unique vehicle.
How you deliver that promise differently.

CTA should speak to value, not action.
"Get Your Custom Strategy" beats "Click Here."

Step 2: Social Proof Bar

Awards, logos, results, reviews.
Stack your most impressive work.

But here's what most miss:

Specificity beats quantity.
"Featured in Forbes" < "Our Method Featured in Forbes"

Step 3: Audience Call Out

Stop describing demographics.
Start reading their minds.

List their exact thoughts:
↳ "I've tried everything"
↳ "Nothing seems to work for me"
↳ "Maybe I'm just not cut out for this"

Use their language. Not yours.

Step 4: Introduce Your Solution

Don't jump straight to features.
Tease the possibility first.

"There's a new way"
"What if you could"
"Imagine having."

Lead with transformation benefits.
Then highlight what makes you different.

Step 5: Show Expertise

Why should they trust YOU?

Not your credentials.
Your shortcut to their success.

"After helping 500+ founders, I discovered..."
"My 10 years in X taught me this one thing..."

Experience that directly benefits them.

Step 6: Full Offer Stack

3D render everything they get.
Make it tangible, visual and real.

Each element of your offer:
↳ What it is
↳ What it does
↳ Why they need it

Add scarcity and urgency that's genuine.
Not fake timers. Real constraints.

Step 7: Future Pacing

Paint their life after transformation.

Not features. Feelings.
Not process. Outcomes.

"Wake up to"
"Finally have"
"Never worry about"

Sell the destination, not the flight.

Step 8: Testimonials

Full name + title + company.
Video beats text. Text beats nothing.

The more specific, the more believable.
"Increased revenue 47% in 6 weeks" > "Great results!"

Stack them. Overwhelm objections with proof.

Step 9: FAQs

Every unspoken objection lives here.

Accordion-style for skimmability.
SEO keywords for discoverability.

Answer what they're really thinking:

"Is this another..."
"What if I don't have time..."
"How is this different from..."

Step 10: Final CTA + P.S.

Summarise the entire offer in 2 sentences.
Remind them what they're getting.

Big, bold CTA with movement.
Video background or subtle animation.

P.S. adds one final nudge.
Bonus, urgency, or transformation reminder.

That's the anatomy.

Your funnel is your 24/7 salesperson.
Build it right. Watch it convert.

Which element is your funnel missing?

Save this blueprint. Test it on your funnel.

Repost ♻️ this to help fellow marketers.



#digitalmarketing #funnelmarketing #funnels #marketing

AI Marketing Funnels & AI Systems Consultant For Startups, Small Biz & Agencies

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