Stefan Stefanov

Making magic happen through Email 🦅👁️

You know retention should be a growth engine.
But instead, it’s mostly a source of stress.

👉 If you’re an agency, you’re juggling more accounts - but the systems behind them are patched together and breaking.
👉 If you’re a brand, in-house retention sounds smart… until you’re buried in clunky ESPs, missing data, and slow handoffs.
👉 Or maybe you're running retention - but something feels off. Results are flat. Ops are messy. Team’s flying blind.

You’re not alone. And the pain is real.

Fragmented flows.
Campaigns delayed.
No clear ownership.
And every “quick fix” breaks something else.

You know it could run smoother. Perform better. Without the constant drag.

Now imagine this:

✅ Your lifecycle automations just work - logic is tight, handoffs are seamless
✅ Campaigns go out on time, on brand, without bugs or bottlenecks
✅ Your team knows what to do, and when - without Slack chaos or last-minute scrambles
✅ Strategy, tech, and execution are finally aligned

That’s what I help agencies and brands build:

→ Retention systems that grow without fires
→ Flawless backend ops across email, SMS, and CRM
→ Consulting that turns scattered teams into calm executors

Whether you need a deep audit, help structuring your in-house retention ops, or a partner who knows what “done right” really looks like:

Send me a DM.
Let’s make retention flow again.

Email Production Manager

Looking for a rockstar email designer.

Would love and highly appreciate your recs or if you are one, just drop me a comment below with your portfolio.

I'm pretty sure you'll love the environment and culture in the place that's recruiting.

Retention systems that run without you | Precision-built ops for growing teams | C.E.G. (Certified Email Geek)

Most people join an agency and wait to be told what to do.

Smart people do the opposite:
They build 𝘢𝘨𝘦𝘯𝘤𝘺 inside the agency.

𝗔𝗻𝗱 𝘆𝗲𝘀, 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 𝗶𝘀 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗹𝗲 𝗳𝗼𝗿 𝗰𝘂𝗹𝘁𝗶𝘃𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗮𝘁.

Here’s how that actually looks:

𝟭. 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗶𝗻𝗳𝗼-𝗵𝘂𝗻𝘁𝗶𝗻𝗴.
Don’t wait for a brief to be perfect. Ask the right questions. Chase down the missing context. Own the clarity.

𝟮. 𝗧𝗮𝗸𝗲 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲.
See a gap in process? Fix it. Notice a pattern in client feedback? Flag it. If no one’s going to hand you permission to lead - take it.

𝟯. 𝗡𝗼 𝗲𝘅𝗰𝘂𝘀𝗲𝘀 𝗺𝗶𝗻𝗱𝘀𝗲𝘁.
Clients can be vague. Timelines shift. But your job? Deliver great work anyway. Find a way. Be the steady one on the team.

This isn’t about being a hero.
It’s about being a professional.

Especially in Q4 - when speed is high, stakes are higher, and no one has time to babysit.

Want to stand out this season?
Act like the owner before you are one.

Most BFCM inboxes look like a shouting contest.

Everyone pushes louder discounts.
Bigger numbers.
Harder urgency.

But clarity still wins.

What does clarity look like?
- One offer, explained simply
- Clean hierarchy in emails
- Product feed that actually matches the sale
- Disclaimers aligned everywhere
- Codes that work
- Consistent messaging between banner, email, LP, popup

Clarity cuts through noise.
Confusion kills conversions.

If your customer has to think for 3 seconds to understand the offer…
you’ve already lost them.

During BFCM, clarity is a competitive advantage.

#BFCM #ecommerce #marketing #retention

Now is not the time to test.

BFCM is game time. You don’t run experiments during the playoffs.

So stop trying to “learn” right now.
Start applying what you already know works.

✅ Review your test archive.
✅ Double down on top performers.
✅ Tighten execution and QA.

Your edge this week isn’t from discovery.
It’s from discipline.

Play the hits.
Monitor tight.
Stay calm.

Then test again after Q4.

What would you not test this week - even if you wanted to?

The moment BFCM ends, your retention begins.

Customers who bought during BFCM are different from regular buyers:
- They’re offer-driven
- They’re time-sensitive
- They’re browsing multiple brands
- And they often bought without deep product familiarity

If you wait weeks to re-engage them… you lose them to whatever brand nurtures them first.

Your retention strategy must start immediately:
- Post-purchase flows updated with non-discount messaging
- Education content to reduce returns
- How-to-use guidance
- Cross-sell logic
- Delivery updates
- Satisfaction checkpoints

You don’t retain BFCM customers by sending them another offer.
You retain them by onboarding them better than your competitors.

Retention isn’t a department.
It’s a continuation of BFCM.

The 3 Vital Signs of BFCM Health

🫀 Heartbeat: Approval speed
🫁 Breathing: Stable segmentation
🧠 Nervous system: Deliverability

If any one of these goes unstable, the whole body breaks.

Which vital sign does your team struggle with?

There are three myths that break more BFCM plans than anything else:

𝗠𝘆𝘁𝗵 𝟭: “𝗦𝗲𝗻𝗱 𝗺𝗼𝗿𝗲 𝗲𝗺𝗮𝗶𝗹𝘀 - 𝗶𝘁’𝘀 𝗕𝗙𝗖𝗠.”
No.
Send strategically.
Use segmentation and exclusions.
Use resends, not spam.

𝗠𝘆𝘁𝗵 𝟮: “𝗪𝗲 𝗰𝗮𝗻 𝗳𝗶𝘅 𝗶𝘁 𝗹𝗮𝘁𝗲𝗿.”
Later is where deliverability dies.
Every last-minute change creates a ripple effect through segmentation, flows, codes, disclaimers, popups.

𝗠𝘆𝘁𝗵 𝟯: “𝗜𝘁’𝘀 𝗼𝗻𝗹𝘆 𝗼𝗻𝗲 𝗲𝗺𝗮𝗶𝗹 - 𝘀𝗸𝗶𝗽 𝗤𝗔.”
One email destroys trust faster than 30 great ones.
QA is non-negotiable during BFCM.

The biggest performance boost you’ll get this year?
Killing these myths.

What’s the worst BFCM myth you've seen brands fall for?

BIG Disclaimer: 𝘙𝘶𝘭𝘦𝘴 𝘢𝘳𝘦 𝘮𝘢𝘥𝘦 𝘵𝘰 𝘣𝘦 𝘣𝘳𝘰𝘬𝘦𝘯 𝘢𝘯𝘥 𝘐'𝘷𝘦 𝘴𝘦𝘦𝘯 𝘣𝘳𝘢𝘯𝘥𝘴 𝘣𝘳𝘦𝘢𝘬 𝘥𝘰 𝘵𝘩𝘢𝘵 𝘢𝘯𝘥 𝘺𝘪𝘦𝘭𝘥 𝘳𝘦𝘴𝘶𝘭𝘵𝘴 𝘣𝘶𝘵 𝘺𝘰𝘶 𝘨𝘰𝘵𝘵𝘢 𝘣𝘦 𝘴𝘮𝘢𝘳𝘵 𝘢𝘣𝘰𝘶𝘵 𝘪𝘵.

Every BFCM, there’s always one moment where someone tries to save the day with a last-minute idea.

A heroic resend.
A “small copy tweak.”
A discount change because “our competitor just launched 30%.”
A popup update 10 minutes before launch.

Heroics feel productive.
But they break systems.

The best BFCM teams don’t rely on last-minute brilliance.
They rely on preparation, ownership, QA, and calm execution.

Our internal rule is simple:
No heroics.
Just systems.

If something feels urgent enough to require heroics, the process already failed upstream:
- The brief wasn’t clear
- The timeline wasn’t respected
- The escalation path wasn’t used
- The offer wasn’t finalized on time

Heroics fix symptoms.
Systems eliminate them.

And the calm operator always chooses systems.

A half-used process is a burden.

Not a system.

That little section in the task no one fills out?
That tag no one checks?
That SOP step everyone skips?

Dead weight.

If it’s not being used, it’s not helping.
It’s slowing you down.

Every part of your workflow should serve a purpose - and if it doesn’t, cut it or fix it.

Revisit. Revise. Optimize.
Processes aren’t set-and-forget.
They’re a work in progress. Always.

Do you have a system to make sure you're system is up-do-date?

“The 4 Signals of a Healthy Inbox”

1. Consistency → One offer = same messaging everywhere
2. Relevance → Segments filtered, not blasted
3. Restraint → Controlled resends, no panic sends
4. QA → Discounts, LPs, feeds, timestamps aligned

If these 4 are clean, deliverability follows.

Which signal does your team struggle with most?

Freelancing can be quite fun actually.

Check the first comment for the Freelance Navigator I created - it can help you brainstorm your way through it :)

🔄 Преминот помеѓу фриленсинг и претприемништво ретко е праволиниски. Често носи пресврти, повторни почетоци и нови предизвици – но токму тие промени создаваат простор за раст. Во разговорот со Stefan Stefanov и Milan Savov се истакна токму тоа: и двата патишта бараат храброст, дисциплина и јасна лична структура.

Стефан зборуваше за редовни самопроверки, градење системи и „value first“ пристапот, но и за улогата на фриленс навигаторот – пристап што му помага на фриленсерот да ја разбере сопствената вредност, подобро да ги уреди процесите и посмело да се позиционира на пазарот. Од друга страна, приказната на Милан покажува колку мрежата, учењето и конзистентноста се клучни кога се преминува од индивидуални проекти кон сопствен бизнис.

Патиштата се различни, но пораката е иста: вложувањето во себе, градењето бренд и храброста да се направи следниот чекор ја отвораат вратата кон нови можности. 🚀

👉 Доколку сакате да го испробате фриленс навигаторот, линкот ќе го најдете во коментар.

GrowthTrigger

We help DTC brands grow profitably through automated retention marketing systems & performance-driven campaign management.

We're a Nordic-based retention marketing partner and Finland's #1 Klaviyo partner, specializing in Shopify brands.

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Want a free email/retention growth consultation & audit?

👉 Book a call from the link: https://calendly.com/verneri-growthtrigger/audit 👈
👉 Visit our website: https://growthtrigger.xyz/ 👈

Or contact me via:

📧 Email: verneri@growthtrigger.xyz
💬 LinkedIn DMs

CEO/Founder

ALOTA

Email Marketing Specialist

SMALL WRLD

SMALL WRLD is an experimental Web3/NFT startup focused on the travel & tourism niche. Early summer of 2022 we launched our genesis NFT collection consisting of 1600 generative art avatars as a free mint for our community. NFT holders gain access to exclusive token-gated traveler community platform and daily curated flight and accommodation deals.

As a co-founder and general manager I have been responsible for building and managing the project on all levels including concept, strategy, branding & design, hiring and managing contractors, running daily operations, planning and implementing marketing campaigns, creating content and building the brand community.

Along the way, we've had a team of 10+ people working with us and a community / following of approximately 4000 members on Twitter & Discord.

Co-Founder

Advising Web3/NFT startups with marketing & community management strategies. This includes growth and nurturing tactics for relevant social media platforms such as Twitter & Discord with the purpose of growing and engaging the community and member base of the brand in question, and increasing emotional commitment between the customer and the brand.

Web3 Consultant

Holistic email marketing for 6 & 7 fig e-com brands | CEO at GrowthTrigger

Are you an e-commerce brand struggling with:

- High & rising customer acquisition costs.
- Low & decreasing customer retention & LTV.
- Email deliverability issues (landing in spam folder).
- Manual workflows that limit scalability and profitability.
- Lack of in-depth email & retention marketing knowledge.

You've come to the right place.

GrowthTrigger is a Nordic-based retention marketing partner and Finland's #1 Klaviyo partner, specializing in e-commerce retention.

We're not just another email marketing agency. We're your full-stack retention marketing partner & systems engineer, focusing purely on performance.

Here's what it means for you:


Average Email Marketing Agency

- Stuck in a cycle of discounting to front-load revenue and boost email-attribution numbers to make themselves look good.
- Focus on short-term gains over long-term profitability
- Focus on aesthetic design > data-driven conversion-optimization
- No content strategy beyond discount-driven promotions.

→ At best, leads to boosted attribution numbers on Klaviyo dashboard
→ Fails to have a real impact on business growth & profitability

- Doesn’t increase LTV or retention
- 95% of revenue coming from welcome email #1.
- No segmentation or personalization


GrowthTrigger

- Guarantees measurable results that not only drive revenue but support your entire business
- Goes beyond sending promos by delivering value-driven content and leveraging email as a growth engine for your business.

Our email strategy goes beyond Klaviyo-attributed revenue, including things like:

- Leveraging 0-party data for deeper customer insights & supercharged acquisition and retargeting.
- Capturing more UGC to enhance your omnichannel experience.
- Automating customer support touchpoints for improved loyalty and efficiency.
- Nurturing customers with non-discount, value-adding content.
- Driving product adoption with educational post-purchase sequences.

→ Driving real, business-wide impact:

- Decreased CAC.
- Higher retention & LTV.
- Revenue growth within the first 30-90 days.
- Hands-free, automated retention marketing systems.
- And ultimately, improved profitability.

Ready to grow profitably through automated retention marketing systems & performance-driven campaign management?

We're here to help!

- - - - -

Want a free email/retention audit?

👉 Book a call from the link: https://calendly.com/verneri-growthtrigger/audit 👈
👉 Visit our website: https://growthtrigger.xyz/ 👈

Or contact me via:

📧 Email: verneri@growthtrigger.xyz
💬 LinkedIn DMs

Verneri Brander

We made it onto the main stage of Digital Commerce Finland eCom Xmas All Stars 2025! 🤯

Well… I was actually in Spain and Olli Aaltonen was sitting in the audience. ;)

But Anne Valli highlighted us in her presentation as part of their growth toolkit and shared how we’ve rebuilt their marketing automation system together with outstanding results for both sales and overall customer experience.

A big thank-you to Anne and the entire Gugguu Oy team for the trust! A great place to keep building from. 🙏

These are the moments that make this work absolutely worth doing.

P.S. And of course, thanks again to Digital Commerce Finland for another fantastic event!

The Only Email & SMS Marketing Partner for Telehealth Companies | #1 Klaviyo & Customer.io Partner from Finland | CEO at GrowthTrigger

Growing Brands with Retention Marketing | #1 Klaviyo Partner in Finland | Partner & Nordics at GrowthTrigger

Päästiin lavalle! 🥳

Minä kylläkin istuin vaan yleisössä...

Mutta Anne Valli nosti meidät esityksessään osana kasvun työkaluja ja avasi, miten ollaan yhdessä rakennettu heidän automaatiojärjestelmää uusiksi loistavin tuloksin.

Iso kiitos Anne sekä koko Gugguu Oy:n poppoo luottamuksesta! Tästä on hyvä jatkaa. 🙏 

Näiden hetkien takia tätä hommaa ehdottomasti tehdään.

P.S. Kiitos tottakai myös Digital Commerce Finlandille jälleen kerran mahtavasta tapahtumasta!

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Stefan Stefanov

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The Battle

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