Write a Resume that Opens Doors | Resume Coach | Career Consultant

Hi, I'm Stephanie! I help everyday people write powerful resumes and take the next big step in their careers. 

My Comprehensive Resume Coaching Package includes

✅ A full Resume & Cover Letter review
✅ 1 hour Initial Strategy Session
✅ Written recommendations
✅ Ongoing support for revisions

When you have a resume that you feel confident using for applications and interviews, our work together is finished. I offer this service for $497. To learn more or to get started, send me an email at stephanie@refinedandreadycareers.com.

Stephanie Smith

glee

• Designed new customer onboarding process for a
fast-paced health & wellness start-up brand, leveraging HubSpot to streamline communication and outreach. 
• Crafted personal branding strategies for executive clients, achieving double-digit (18-35%) growth in their online followings. 
• Developed messaging for deployment across a $1B brand’s communication channels, exceeding the previous year’s campaign results by 194%. 
• Facilitated workshops with marketing leaders across 8+ global markets to align on a new outreach strategy, leveraging analysis of end-consumer survey data to test and validate the strategy’s effectiveness across regions.
• Developed brand-aligned internal communications for a cabinet-level leader overseeing 800 FTEs, scaling the approach across the organization to inspire action and turn key audience members into advocates. 
• Managed vendor and client partnerships to scale the business and achieve a revenue increase of 40%+ YOY.

Customer Experience Strategist | Founder

Point B

• Orchestrated digital marketing transformation across a $25B national healthcare provider’s 7+ regions, engaging marketing, technology, and operations leaders to gather insights and deliver data-driven recommendations to drive business results. 
• Managed an Adobe DAM implementation for a large, global asset manager, coordinating with internal stakeholders and external vendors to ensure effective digital asset migration/tagging and streamline campaign effectiveness. 
• Developed and launched an internal program for 55+ entry-level analysts working across a dozen regions to support the remote employee onboarding experience and improve early-career development outcomes in 6 key associate growth areas. 
• Awarded the Blue Standard Award, Point B's highest honor for People Development, which entailed nomination from 15+ leaders and the firm's Chief People Officer.

Senior Analyst, Digital Strategy and Transformation

• Led the digital marketing team at a $24B health insurance provider through a vendor transition, spearheading the development of best-in-class vendor management frameworks and accelerating their time to value.  
• Optimized the patient transfer process at a $200M+ multi-facility hospital system, scaling process improvements across 1M+ patient visits YOY during the COVID-19 pandemic.

Senior Analyst, National Practice

• Developed an omnichannel marketing strategy for a $1B global nonprofit organization, strengthening their brand and scaling their impact on over 2 million beneficiaries globally. 
• Drove communication and alignment across 25+ workstreams for a top 5 global confections manufacturer after a $1.3B new product acquisition. 
• Managed client and vendor partnerships to drive a business-critical ERP system implementation at a $1B+ energy provider.

Analyst

Wheaton College

• Contributed written content and research to 50+ articles published in national news magazines and outlets such as CNN and USA Today. 
• Managed content promotion on executive director’s X (240K followers) and Facebook (39K followers) accounts.

Editorial Assistant

HOPE International

• Contributed to 12 articles featured on President and CEO Peter Greer’s blog and other publications
• Managed social media accounts (X, Facebook, and Instagram) during the launch of Greer’s latest book, Rooting for Rivals
• Created original content on a weekly basis for Greer’s X (6K+) and Facebook (16K+) accounts.

Executive Writing Intern

U.S. House of Representatives

• Managed 100+ constituent communications via phone and mail, documenting concerns in IQ (CRM) software 
• Created a constituent concern reporting tool in Microsoft Excel to inform the Congressman of most pressing issues and needs by presenting graphical data that depicted constituent concerns with the greatest frequency of reporting
• Assisted the Deputy Chief of Staff and other legislative staffers with press releases and other writing projects

Congressional Intern

What makes a product or service stand out?

Is it the taste? Packaging? Quality? Delivery? Customer experience? That little elevator jingle that plays when you’re on hold? 

What if it’s all of the above AND something else:

The story 📕

Every brand has a story worth telling. And it’s those narratives that bring us back to buy from them time and time again. 

Maybe it’s a memory from childhood. Maybe it’s that feeling of conviction. Maybe it’s a powerful sense of community. No matter the narrative behind these feelings, it all starts with helping each customer read between the lines and see themselves as essential to the plot. 

Through glee, I partner with clients to workshop their brand, turn ideas into stories, and create campaigns that engage & delight diverse audiences. Interested in learning more? Let’s chat!

⬇️ Skills ⬇️

Campaign Strategy | Content Strategy | Client Relationship Management | Stakeholder Engagement | Change Management | Interview and Workshop Facilitation | Digital Strategy and Transformation | Human Centered Design | Internal Communication Strategy | Executive Personal Branding | Executive Communications | Market Insights

taplio

The Battle

Stephanie Smith

Gabby Lee

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