Customer onboarding + HubSpot | Growth @ Arrows

Hi 👋

1️⃣ Building AccountScout - a HubSpot native app to help companies enrich, research, and segment their accounts with the right data, not just more data.

2️⃣ I write a weekly email for 2,300+ RevOps & GTM leaders with tactical HubSpot playbooks to steal. 

For the last 2.5 years, I led growth at Arrows, a customer onboarding SaaS product for teams using HubSpot. I joined as the first marketer and helped Arrows grow to more than 7 figures in ARR.

I’m a dad to 2 boys - struggling competitive golfer - and lover of cooking (or grilling). 

Previously, I’ve run both product and growth at early-stage startups and started three of my own.

Stuart Balcombe

EnergyCAP, LLC

Senior Manager of Demand Gen and Marketing Ops

Customer Marketing Manager

LASSO

Marketing Manager

Sagepath Reply

B2B Strategy Manager

Self-Employed

Client-Facing HubSpot Consultant, Luckie

HubSpot Consultant, Multiple Clients

lululemon

Educator at Ponce City Market

Versatile Credit

Putting financing in the consumers' hands to instill purchasing confidence, providing opportunities for retailers and contractors to sell more: more credit applications, more approvals and more sales.

Supporting Versatile's clients and partners through post-launch relationship nurturing. Promoting our ongoing innovation through onsite touch points and education around our dynamic software capabilities.

Client and Partner Success

Atlanticus

As Aquina's SCM, my it was my goal to introduce our financial solutions to providers and patients through building alliances with various channel partners in healthcare (RCMs, EHRs, medical associations, PMSs, consulting groups, etc.).
 
Aquina works with partners to offer a suite of products to clients: unique working capital (Praxis), immediate claims reimbursement (Via) and non-recourse patient financing (Curae).

Strategic Channel Manager, Aquina Health

- Increased Employee Net Promoter Score by 700% over a three year period
- Atlanticus Employee Advisory Board member and decision maker
- Propose and manage corporate culture budget
- Oversee event coordination and sponsorships (quarterly meetings, happy hours, community service, recreational kickball and other team building activities)
- Organized 20th-anniversary celebration at the GA Aquarium for over 125 employees (+$40k budget)

Internal Corporate Event Specialist

- Create and manage project plans for various marketing and event activities
- Assist public relations with corporate culture events and communications
- Coordinate events, meetings and trade shows by identifying, assembling and organizing requirements; establishing contacts; developing schedules and assignments; managing mailing lists to ensure event success
- Attend trade shows for the furniture and home improvement industries to support sales with any event marketing needs
- Strengthen partner relations and assist with joint efforts
- Maintain files and create status reports for sales and marketing related projects
- Provide administrative support to each member of the marketing team as needed

Marketing Operations Specialist, Fortiva Retail Credit

Room2Board Boutique Hostel

- Administered morning shift at reception; opened cash box and set up the workspace for the afternoon shift
- Provided 24/7 bilingual support at reception and wherever else needed on hostel's behalf
- Supported and additional hostel needs (ie. supported kitchen staff when dish cleaning was backed up, helped cleaning staff when needed, cover afternoon shifts on late notice etc.)
- Monitored and responded to online travel reviews
- Organized and submitted monthly income receipts for government tax purposes
- Planned and executed events for guests at the hostel
- Provided travel tips and advice to hostel guests; aided guests in making vacation reservations (ie. scheduling tours, setting up car rentals, purchasing bus tickets etc.)

Social Media and Reservation Specialist

UGA Hotel and Conference Center

• Greeted and escorted guests as they check in and out and perform necessary services
• Provided information to guests about hotel services as well as local businesses and attractions
• Remain informed about ongoing events and conferences at the hotel 
• Responded and take action on guest complaints and problems
• Operated the courtesy shuttle van in compliance with all laws and regulations

Guest Services Manager on Duty

InterContinental Hotels Group

• Supported Program Manager with day-to-day tasks for Global Brand Protection program 
     o Monitored online travel agencies and competitors for brand infringements, using MarkMonitor®
     o Developed reports illustrating various types of violations as evidence for internal 
        departments
     o Responsible for updating monthly status reports for the Global and Regional Performance     
        Marketing teams
• Participated in Global Summit: assisted with event planning and coordination; attended and    
 participated at three day conference
• Responsible for weekly data retrieval and file upload in support of Performance Marketing programs
• Attended ongoing IHG information sessions covering operations, brand immersion, marketing and 
 strategy

Global Digital Marketing Intern

Enthusiastic Marketing professional with a demonstrated history of working in a wide variety of industries including fintech, healthcare and event services. Skilled in B2B marketing, sales enablement, and team building. Continuously expanding expertise in digital marketing and CRM management. Strong bilingual marketing professional looking to take on the world.

taplio

The Battle

Stuart Balcombe

Daniella Weston

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