I Create & Facilitate Learning Experiences for Leaders to Unlock Organizational Potential 🔵 Org Psychologist & Leadership Speaker 🔵 Top Neurolinguistic Programming Voice 🔵 Licensed NLP Trainer & Coach Trainer

Hey there! It's Stuart!

Over the last 30 years, I have been teaching, coaching and mentoring various leaders at different stages of their growth. 

I've a MBA, and also an MSc in Organizational Psychology. 
My background is in Linguistics and Counseling psychology. 
It puts me in a situation where I actually read people and situations really well. 

This helps me to be a detailed solution creator for organizations who might feel stuck or not know where to go.

I've spoken to well over 500,000 people globally. 
It's been a joy to see them learn new things and expand. 
I'm excited to see people grow and flourish. 

The reason why is because of the number of mentees I've worked with in the past, who have flourished to unbelievable levels, materially, socially and emotionally. 

Some are giants of industry today, others are out of depressive cycles, and still others have found their joy.

Very often, I'm tasked to speak to the senior management group due to my ability to contextualize quickly.

Or to be put to mediate and facilitate difficult conversations.  
I have personally been through many such challenging events in my own life, and therefore empathize with emotional frustrations, anxieties and fears.

As a people developer, I believe in the highest intentions of other people. 

I'm also sensitive to the needs of others, and always do my best to align the needs to the common good.

I see connections of ideas and people where others do not, and innovate along those lines to produce unconventional results in simple ways. 

I adapt to my coachees, and look at ways to present new perspectives so that they liberate themselves from stuck situations.

Many of my programs are designed with the intention of drawing from the "inside-out" approach, helping individuals recognize their inner power, and helping them to create a positive bridge in their communication with others. Personal Mastery, Leadership development, Team Development and Conversational Intelligence are all elements I love working on with BU heads and HRBPs.

Because of my vast experience, I tend to bring together an integrated mix of inspiration and activity, so that we're not just listening to lectures, but really practically building skillsets or engaging in conversations. This elevates training programs to become living communities of learning.

As a coach, I work to heal inner psyche, be it founders or business leaders. It allows them to evolve to higher levels of functioning, make better decisions and achieve better results.

Connect with me, and let's see what we can do to elevate humanity!

Stuart Tan MSc., MBA

PwC South East Asia Consulting

1. Led digital transformation by supporting clients to transform their technology and processes. 
2. Led a delivery team in providing end-to-end advisory services to our clients; in the areas of Technology & Operations Strategy, Enterprise and Solution Architecture, Emerging Technology implementations, Operating Model Redesign and reengineering.
3. Plan and organize the delivery of the advisory services, covering a cross-section of engagements of varying complexity, and for clients in the different industries 
4. Drive and streamline operations — all while managing risk and helping clients stay resilient.
5. Advised clients with banking-specific solutions and drive industry transformation, especially for Financial Services.
6. Build and localize PwC digital products to enrich client capabilities with digital assets.
7.  Leveraged disruptive technology solutions to digitize core operations and their business model to increase efficiencies.
8. Supported clients to optimize data and analytical capabilities for better decisions making, work more
efficiently, and find new sources of revenue.

Financial Services Strategy & Ops Director

Deloitte Consulting

1. Developed, built, and supported Financial Services Industries on their Process Excellence, Digital Transformation Agenda, Business Process Operations model, Intelligence Automation and Artificial Intelligence/Machine Learning, Future Operations Design, and any emerging technologies
2. Led & supported major Financial Services project delivery such as Customer Experience Journey & process excellence , Financial Crime Strategy & Clean up , Payment Model, IT & Core Banking Implementation, Analytics, Cyber Securities ,etc
3. Managed, developed, and groom high performance expertise in Core Business Operations team especially in Financial Services sectors.

Financial Services Operations & Transformation Leader

HSBC

•	Led Change Management & Digital Transformation Delivery across all Group Service Centers for highly complex & critical initiatives align with Industry best practice & methodologies.  
•	Launch & Executed 2019 Idea Challenges resulting 34 executable ideas with cost reduction of 26 FTE   (USD120K).
•	Presented & participated in 2020 Transformation Day to formulate USD730K in 2020.
•	Collaborated with various stakeholder and delivered on Robotic automation & digital initiatives across Consumer Banking Operations such as Mortgage, Tax , Credit Card, Payment,etc

Global Operations Transformation lead, Consumer Banking Operations

•	Headed nationwide ( west, east, and central) end to end Corporate Lending Operations from Facility origination , covenant , disbursement, legal signing & documentation, Vault management, Regulatory reporting.
•	Orchestrated seamless physical & cultural integration between Bank Ekonomi & HSBC Indonesia Management Office with a saving of USD300K and streamlined end to end key process to be best practice in Indonesia & Asia Pacific Region.
•	Attained best in class operations with implementing digital & streamlined initiatives such as centralization, FinSuite – OCR technology, HotDocs – Offer Letter Automation, and Robotic Operations with a cost saving of USD680K.
•	Accomplish regional & local award for best in class operations, most efficient operations, and best supporting function.

Senior Vice President and Head of Wholesale Operations

•	Oversaw Core Banking System Maintenance & Nationwide Third Party/ Vendor Management
•	Consolidated all third party/Vendor appointment & renewal request, examined and presented to the Board of Director Oversight Committees.
•	Strengthen third party governance policy with Third Party Scoring & Tender Matrix and formulated risk & control assessment for Vendor Management.
•	Examined & identified third party cost initiatives with business remodeling and reengineering.

Vice President Of Services

•	Led nationwide Consumer Finance, Credit Card, Mortgage and Personal Installment Loan Operations team.
•	Streamlined & Remodeled decentralized operations into centralized ones resulting in USD150K cost savings, 55% improved Turnaround time, and 75 % application accuracy.
•	Organized & launched third party OCR (Optical Character Recognition) resulting another USD250K cost savings.
•	Redesigned Group Workflow system (GWIS) to improve process handover from 14 steps into 4 simpler steps.
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Associate Vice President Consumer Banking Operations

•	Engineered & Simplified Account Opening & Payment processes using Six Sigma methods resulting USD350K cost savings.
•	Built & Design end to end Integrated Complaint Management System ( CMS)
•	Assessed & reviewed Management Information Dashboard for Regional & Regulator.


.

Quality Process Improvement Manager

Citi

•	Processed all staffs payroll related payment to Third Party.
•	Formulated payroll related policy and communicated with Third Party.

Outsourcing Operations Manager

Korean Trade-Investment Promotion Agency

Develop a Market Research and Business for Korea companies who invested in South East Asia

Business Development Manager

I am a Digital Transformation Strategy and Operations Director at PwC South East Asia Consulting, with over 20 years of experience in consulting and financial services. I lead a team of experts in delivering end-to-end advisory services to our clients across various industries, covering Operations and technology strategy, enterprise architecture, IT business, and operations management, Technology solution delivery, and IT infrastructure.

I am a trusted advisor of C-level executives in leveraging disruptive technologies such as blockchain, AI/ML, big data, IoT, and Cloud to solve complex business problems and create value for our customers. I have successfully led and supported major projects in Operations Transformation, customer journey and process excellence, financial crime strategy and cleanup, payment model, IT, and core banking implementation. 

Experience in leading complex transformations that saved millions of dollars that can be invested into company growth, freed up hundreds of thousands of hours to be invested in revenue generation opportunities, and simplified thousands of nonvalue added processes into new product opportunities that satisfy client needs.

I have also earned multiple professional certifications in risk management, emerging technology, and project management, demonstrating my commitment to continuous learning and excellence.

taplio

The Battle

Stuart Tan MSc., MBA

Kevin Clement Tjiptoprodjo

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