I Create & Facilitate Learning Experiences for Leaders to Unlock Organizational Potential 🔵 Org Psychologist & Leadership Speaker 🔵 Top Neurolinguistic Programming Voice 🔵 Licensed NLP Trainer & Coach Trainer

Hey there! It's Stuart!

Over the last 30 years, I have been teaching, coaching and mentoring various leaders at different stages of their growth. 

I've a MBA, and also an MSc in Organizational Psychology. 
My background is in Linguistics and Counseling psychology. 
It puts me in a situation where I actually read people and situations really well. 

This helps me to be a detailed solution creator for organizations who might feel stuck or not know where to go.

I've spoken to well over 500,000 people globally. 
It's been a joy to see them learn new things and expand. 
I'm excited to see people grow and flourish. 

The reason why is because of the number of mentees I've worked with in the past, who have flourished to unbelievable levels, materially, socially and emotionally. 

Some are giants of industry today, others are out of depressive cycles, and still others have found their joy.

Very often, I'm tasked to speak to the senior management group due to my ability to contextualize quickly.

Or to be put to mediate and facilitate difficult conversations.  
I have personally been through many such challenging events in my own life, and therefore empathize with emotional frustrations, anxieties and fears.

As a people developer, I believe in the highest intentions of other people. 

I'm also sensitive to the needs of others, and always do my best to align the needs to the common good.

I see connections of ideas and people where others do not, and innovate along those lines to produce unconventional results in simple ways. 

I adapt to my coachees, and look at ways to present new perspectives so that they liberate themselves from stuck situations.

Many of my programs are designed with the intention of drawing from the "inside-out" approach, helping individuals recognize their inner power, and helping them to create a positive bridge in their communication with others. Personal Mastery, Leadership development, Team Development and Conversational Intelligence are all elements I love working on with BU heads and HRBPs.

Because of my vast experience, I tend to bring together an integrated mix of inspiration and activity, so that we're not just listening to lectures, but really practically building skillsets or engaging in conversations. This elevates training programs to become living communities of learning.

As a coach, I work to heal inner psyche, be it founders or business leaders. It allows them to evolve to higher levels of functioning, make better decisions and achieve better results.

Connect with me, and let's see what we can do to elevate humanity!

Stuart Tan MSc., MBA

Roche

Responsible for embedding a human-centered design culture, and driving global digital transformation programs across markets to elevate customer experiences.

Global Customer Experience Strategy & Design Lead, Global Product Strategy

Visa

Working with the brightest and coolest folks in one of Singapore's best innovation lab while leveraging the ethos of human-centered design; we partner and co-create with Issuers, Fintechs, Merchants across Asia Pacific to elevate experiences for both consumers and businesses.

Areas include: Digital issuance and customer onboarding, Buy Now Pay Later, Consumer rewards and loyalty, Fintech wallets, Digital banking propositions, Wholesale banking services, Merchant acquiring solutions

Innovation Strategy & Design Lead, Asia Pacific Innovation - Visa Innovation Center

Building human-centered design businesses, products and services (via e.g. VoC, VoE, X+O) while unpacking operating models to create best-in-class customer experiences.

Switching out from my suits, I headed EY's Dragon Boat Team and was part of EY's Sports & Recreation Committee.

• Jun 18 - Dec 19  |  Service, Experience Design & Strategy, Digital & Innovation, Organisation Development

• Aug 15 - Sep 17  |  Change & Programme Management, Organisation Learning & Development, Experience Design & Strategy

Manager, Management Consultant, Customer Experience

Accenture

Communications, Change Management, Training & Organisation Development, Stakeholder Analysis and Experience Design.

Management Consultant

Raffles Medical Group

Grew new-to-business portfolio of >60 corporate client groups across sectors: Partnered with C-Suite stakeholders to develop Compensation & Benefits schemes. Additionally, consulting for workplace health programmes promoted by Singapore's Health Promotion Board.

Corporate Healthcare Consultant

Citi

A marketer at heart - I wrote, edited and published daily e-newsletters to drive Citi’s values and culture through Singapore’s Consumer Banking Group.

Stepping out of Adobe, we planned and executed bank-wide campaigns to incite Client Excellence. Some days took me out filming and compiling short videos, while other days; I conducted unannounced planned audits on our staff and branches across Singapore to ensure quality and compliance to Citi’s brand.

Customer Experience & Internal Communications

As an Experience Strategist - I have my found my flow in helping teams journey through organisational transformation and building customer-centric businesses.

Besides being a Hospitality and Marketing major, I have also dedicated time at Boston University to deepen my understanding of Communications and Psychology. Couple those lessons with human-centered design philosophies and practices, I use human behaviour to elevate brand, product and consumer experiences.

Out of office, you will find me mentoring at Advisory-SG, teaching at General Assembly and practising yoga - attempting to attain YTT-200 certification (one-day).

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Available for Design Thinking, CX transformation consulting, career-coaching/mentoring.

taplio

The Battle

Stuart Tan MSc., MBA

Eugene Koh

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