I Create & Facilitate Learning Experiences for Leaders to Unlock Organizational Potential 🔵 Org Psychologist & Leadership Speaker 🔵 Top Neurolinguistic Programming Voice 🔵 Licensed NLP Trainer & Coach Trainer

Hey there! It's Stuart!

Over the last 30 years, I have been teaching, coaching and mentoring various leaders at different stages of their growth. 

I've a MBA, and also an MSc in Organizational Psychology. 
My background is in Linguistics and Counseling psychology. 
It puts me in a situation where I actually read people and situations really well. 

This helps me to be a detailed solution creator for organizations who might feel stuck or not know where to go.

I've spoken to well over 500,000 people globally. 
It's been a joy to see them learn new things and expand. 
I'm excited to see people grow and flourish. 

The reason why is because of the number of mentees I've worked with in the past, who have flourished to unbelievable levels, materially, socially and emotionally. 

Some are giants of industry today, others are out of depressive cycles, and still others have found their joy.

Very often, I'm tasked to speak to the senior management group due to my ability to contextualize quickly.

Or to be put to mediate and facilitate difficult conversations.  
I have personally been through many such challenging events in my own life, and therefore empathize with emotional frustrations, anxieties and fears.

As a people developer, I believe in the highest intentions of other people. 

I'm also sensitive to the needs of others, and always do my best to align the needs to the common good.

I see connections of ideas and people where others do not, and innovate along those lines to produce unconventional results in simple ways. 

I adapt to my coachees, and look at ways to present new perspectives so that they liberate themselves from stuck situations.

Many of my programs are designed with the intention of drawing from the "inside-out" approach, helping individuals recognize their inner power, and helping them to create a positive bridge in their communication with others. Personal Mastery, Leadership development, Team Development and Conversational Intelligence are all elements I love working on with BU heads and HRBPs.

Because of my vast experience, I tend to bring together an integrated mix of inspiration and activity, so that we're not just listening to lectures, but really practically building skillsets or engaging in conversations. This elevates training programs to become living communities of learning.

As a coach, I work to heal inner psyche, be it founders or business leaders. It allows them to evolve to higher levels of functioning, make better decisions and achieve better results.

Connect with me, and let's see what we can do to elevate humanity!

Stuart Tan MSc., MBA

HL Assurance

Led the Claims Department in driving strategic initiatives and operational excellence, ensuring effective and customer-centric claims management in alignment with regulatory standards.

Key Responsibilities & Achievements:
- Provide visionary leadership to a team of claims professionals by setting performance benchmarks, offering mentorship, and cultivating a collaborative, high-performing environment.
- Oversee end-to-end claims processing operations, achieving consistent compliance with internal protocols and external regulatory frameworks.
- Implement streamlined claims handling procedures, improving turnaround time and ensuring consistency across all claim types.
- Implement cost-containment strategies that significantly reduced claims-related expenses while upholding service quality.
- Build and sustain relationships with internal departments, brokers, service partners, and other key stakeholders to support seamless claims processing.
- Spearhead customer service improvements, resulting in enhanced policyholder satisfaction and reduced dispute rates.
- Remain abreast of evolving insurance regulations and industry best practices, integrating new insights into claims operations and risk management.
- Execute digital transformation initiatives to modernize claims handling through automation, data analytics, and process optimization.

Head of Claims

Great American Insurance Group

Assistant Director

- Lead and manage the Claims team to ensure excellent overall productivity and quality of service to our customers.
- Implement and monitor Company's claims reserving philosophy and drive towards good claim handling practices and technical expertise.
- Ensure effective control and delivery of robust claims processes.
- Pro-active management of claims and large losses.
- Monitor and manage Claims performance to ensure control of claim costs and loss ratio.
- Continuous development and implementation of appropriate processes, procedures and
strategies for the Claims team to support delivery of business target.
- Implement processes to ensure that the Claims team is aligned to the needs of
the business, and work closely with underwriters and other business teams to support the acquisition and retention of profitable business.
- Motivate and develop the Claims team so as to ensure the required standards of performance, and support the team members' continuing personal and professional development.
- Monitor and work with service providers to ensure delivery of good service standards and sound technical advice.

Senior Claims Manager

Etiqa Insurance Singapore

- Lead, strategise and maintain a sustainable performance by the Claims (General and Life) Department.
- Develop strategic plans for operational activity to be in line with the company’s brand image such as implementing and managing operational plans. Also, to stimulate continuous improvement in processes and policies in support of organisational goals.
- Formulate and institute departmental policies and procedures for optimal performance. To monitor rules, regulations and procedures set by the company and governance bodies.
- Establish and maintain a cordial relationship with all related entity and stakeholders in order to facilitate and achieve claims and recovery targets . 
- Lead and maintain an effective and efficient team of claims handlers that are well equipped with technical skills to handle a board spectrum of claims / recovery work.
- Manage costs control by being proactive in claims avoidance activities in the interest of the company. 
- To monitor performance and improvements processes so to ensure that quality of claims procedure are ease to execute which in turn increase productivity.
- Lead and drive Claims digitalization projects, delivering delightful customer experience.
- Provide technical support wherever necessary. To develop and retain talent so to ensure that each team member with the right skill and competent are placed in the right job to meet the business needs and demands.

Head of Claims Management

DirectAsia Insurance

- To lead the Singapore claims team to manage claims across three core products: motor, motorcycle and travel. 
- To develop and implement claims processes and deliver industry leading service, quality and experience for its customers.

Claims Manager

- Setting up of Claims Department - Devise and implement claims processes and workflows.
- Manage and monitor Claims Department daily operations to ensure productivity and quality service
- Provide guidance to the Claims team in both Personal (Motor, Travel, Home Contents) and Commercial Lines Insurance claims handling (Fire, Public Liability, Workmen Injury Compensation, Contractors’ All Risks, and etc.).
- Pro-active management of claims and monitoring of claim costs and loss ratios.
- Selection and Management of Service Providers.
- Complaints Handling.

AXA Insurance Singapore Pte Ltd

- Lead and coach the Motor Claims Bodily Injury team. 
- Assess, negotiate and settle third party property damage and bodily injury claims pro-actively.
- Handle large losses, complex and fraudulent motor claims.
- Review and manage customers' complaints and appeals.
- Handle file reviews on active and closed files.
- Manage and build strong relationships with intermediaries and service providers. Monitor and Ensure that our service providers deliver the best service standards.
- Ensure good customer service standards is adhered by the Claims team.
- Monitor and ensure high productivity of the Claims team and that our KPIs are met.
- Participate in ad-hoc projects and performed user acceptance testing (UAT) for the team.

Assistant Manager, Motor Claims Bodily Injury

A seasoned Insurance professional in Claims Management, Claims Transformation, with experience in both General Insurance (Personal and Commercial lines) and Life Insurance claims.

taplio

The Battle

Stuart Tan MSc., MBA

Wen Hwei L.

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