Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Noibu

Transforming the eCommerce landscape by helping clients prioritize and resolve errors impacting online revenue and conversion.

CapIntel

Built products that enable financial advisors to forge meaningful client relationships, enhance financial literacy, and provide personalized services.

Shopify

I led the formation of a 0 to 1 product team for customer and partner claims, aiming to provide customers with a single point of contact for transparent and fast claim resolution while offering the business effective feedback loops to inform process improvements.

I led the Pricing and Billing team within Shopify’s Fulfillment Network, aiming to provide simple and predictable pricing for our fulfillment services, along with clear and transparent billing.

Product Manager

I was among the first to complete Shopify’s Apprentice Product Manager (APM) program, working closely with product leads across the organization.

Associate Product Manager

I led strategic and tactical mixed-method research to deeply understand customers' goals, objectives, and workflows. I fostered strong, collaborative relationships with product and technical leadership throughout all stages of product development, effectively communicating research insights to decision-makers at all levels.

My research areas included product information management, omnichannel merchandising, product pricing, and internationalization.

Product Researcher

Wicket Inc.

I conducted mixed-methods research to deepen understanding of user goals, pain points, and motivations, informing product development. Collaborating within an Agile framework, I contributed to cross-team efforts, promoting a customer-centric and data-informed design approach.

UX Researcher

Bell

I consulted with cross-functional R&D teams in early product development to identify project KPIs and outcomes. My role included ensuring analytical solutions aligned with organizational business needs. I delivered data implementation guides for Adobe Marketing Cloud solutions, facilitating post-launch dashboards with a focus on key product metrics.

Senior Consultant, Web Optimization & Digital Analytics

As a dedicated web analyst for TD Canada Trust and TD Waterhouse, I collaborated with product teams to establish reporting KPIs and data collection strategies. I created reporting dashboards to highlight user behaviour and optimization opportunities. My role involved providing actionable insights to enhance customer engagement and online usability, promoting a data-driven culture within the organization.

Measurement Solutions Lead, Digital Insights

I am a decisive product manager who excels at balancing strategy and execution. I thrive in cross-functional, collaborative environments and am passionate about solving real-world problems through product innovation.

My motivation stems from a background in research and a strong desire to understand human behaviour. I bring a blend of analytical and interpersonal problem-solving skills to my work and am committed to developing user-focused products that deliver value for both customers and the business.

taplio

The Battle

Susan Stavitzski

Christina (Tina) Richardson

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