Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Crafty

At Crafty, Kalissa is responsible for the successful development of new products relating to Operations in direct markets, as well as products that have scaled the companies coverage into over 25 markets globally, in just under a year’s time.

Product Manager

ShoppingGives

While at ShoppingGives, Kalissa was responsible for the successful development of products that drove impact by delighting merchants and connecting their customers with causes they wanted to support.

Most notably, Kalissa launched a ShoppingGives "Impact Portal," which provided a branded experience outside of the existing Shopify app for Fortune 500 merchants. She was able to grow transactional volume by +300% by supporting large merchants (like Coach) with quick and custom implementations and new scalable products, granting over $1M in donations to thousands of nonprofits.

She was also able to improve activation rate by increasing the sign-up's of merchants consistently QoQ and collected NPS and CSAT data.

Bright Pink

At Bright Pink, Kalissa led the technical development, analytical assessment, and optimization of Bright Pink’s suite of innovative digital properties and tools, ensuring positive health outcomes for all women.

While at Bright Pink, Kalissa launched a successful white-labeled product to support the MATTER x Blue Cross Blue Shield Health Equity Innovation Challenge Pilot. 

As she was promoted two levels to Associate Director of Product, she was also able to unveil a new Assess Your Risk quiz that has educated more than 1.8 million women about early detection and knowing their risk for breast and ovarian cancer.

She brought additional new products to market for the organization, including a "Check Your Genes" assessment for women, a Genetic Testing toolkit to support large genetic testing partners (such as Myriad Genomics), and supported a full website relaunch. 

She also lead the success of the Learning Management System to educate over 2,000 Providers and students, growing QoQ.

Associate Director of Product & Quality Improvement

Data Analytics Manager

OpenMarkets

At OpenMarkets, Kalissa led a team aimed to create an online marketplace platform and drive engagement with it for YoY growth. As a digital community, healthcare providers and suppliers created transactions efficiently to help reduce $40BN in financial waste in healthcare and allow for more accessibility to rural Providers and improve patient outcomes as a whole.

Promoted from an intern to the leadership team, Kalissa launched the successful engagement of delighted and sticky users on the platform. She was also published in Becker's Healthcare for her purchasing trends analysis.

In addition to launching a marketplace from scratch and creating a portal for Providers to manage and track their healthcare equipment, Kalissa innovated an additional new product line to create a two-way marketplace and generated consistent QoQ growth for the company in revenue.

Director of Community Engagement

Data & Financial Analyst

Sales Operations Analyst

Data Scientist Intern

Nordstrom

At Nordstrom, Kalissa led a team to allow for the quick and seamless fulfillment of online transactions.

The team reached #1 peak transaction fulfillment in Illinois across all Nordstrom stores.

Web Team Lead

Customer Service Sales Representative

University of Illinois at Chicago

At U of I, Kalissa did scientific research in the Molecular and Cellular Biology field that was recognized and published for her work.

Research Scientist

Advocate Lutheran General Hospital

Intern

National Hellenic Museum

Sales Marketing Intern

Senior Product Manager @ Crafty | 🚀 Driving impact through data, innovation, and delightful experiences

There is never a problem too large to solve. I am forever curious and fascinated with the possibilities technology has to make a large impact and ultimately change the world, at scale. 

In my career, I consistently intertwine the worlds of "the scientist and the poet," bringing forward both the delicate art and hard science to product development and innovation. I enjoy the complexities of providing potential solutions to large problems. I obsess over creating delightful and inviting experiences, aiming to always create "wow" moments with lasting impact for users. 

I am a firm believer that a good idea can come from anywhere and always welcome the opportunity to test a hypothesis, analyze data and results, and continue to iterate together as a team to build the best product most efficiently. I appreciate thoughtful and frequent cross-functional collaboration with Business (Sales, Marketing, Account Management, Customer Support, etc.), Engineering, and Design, including both technical and non-technical conversations, to ensure the best products are made to support organizational goals and visions. 

Skills, 

—    Product Development
—    Product Optimization
—    Product Marketing
—    User Interface and Experience (UI/UX)
—    User Research (Qualitative and Quantitative)
—    Data Analytics and Insights
—    Product Design 
—    Project Management  
—    Team Leadership

taplio

The Battle

Susan Stavitzski

Kalissa Chamopoulos, CSPO®

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