Susan Stavitzski

Customer-Driven Product Person

Product Leader with experience working in the software industry for start-ups, smb and enterprise companies. Passionate about e-commerce, subscription, marketplace and retention focused products. 

I have a passion for taking manual, bulky processes and turning them into powerful, automated, scalable solutions to empower teams 💪

Message me to talk about a tough customer problem, hosting a customer discovery workshop or to brainstorm a wacky product idea 💡 

Skilled in Product Management, Product Design, User Interviews & Testing, Prototyping, Data Analytics, Product Marketing,  Ecommerce, Self Service, Advertising, Sales, Event Management, Market Research, and Account Management.

Follow me on Medium - https://medium.com/@susan_ski

Senior Product Manager

CarMax is the way car buying should be. Whether in-person or online, creating the best omni channel experience for our customers.

As a Senior Product Manager, I focus on creating the best in-person car selling experience for customers and associates through expanding self-service platforms and improving communication with tailored notifications.

Siemens Digital Industries Software

As part of the Cloud Marketing Strategy group, I manage our Community Ideation program efforts to drive iteration and innovation that supports our SaaS transformation. We're leveraging design thinking methods for true collaboration, data analysis and insights to support Product Management decision making and building connections among end-users and our Product teams to drive business value and outcomes for our customers. It's an exciting time to be at Siemens and at the heart of a true digital transformation.

Senior Community Ideation Program Manager

KW Success Services

Over my 15 year career in the digital customer engagement space, I supported multiple global brands in their strategic efforts to create meaningful experiences for their customers. My expertise includes Community Strategy development, workshop facilitation, digital experience and success integration, Change Management and platform migration.

My philosophy of consulting focused on a shared success model - for all involved - myself, the client and their entire digital ecosystem. Working together, with open, candid conversation, will allow us to drive business value and deliver greater success for us all.

Principal Consultant

Workday

Part of the core team which delivered a new digital customer experience platform, seamlessly connecting various customer-facing platforms with the goal of increasing customer efficiency, collaboration and satisfaction at each stage of their customer journey. Responsible for maintaining stakeholder relationships and expectations across the organization throughout project delivery and post-launch including Engineering, BizOps, Content, Support, Customer Success, Marketing and Product. Solidified customer connection through strategic approach to community engagement including User Groups, virtual networking, as well as rewards and recognition among other content and moderation programs. Led teams responsible for digital CX platform strategy, product management and engagement operations resulting in a holistic approach to the ideation, execution and run-state of the digital customer experience platform. Supported Change Management efforts and presented to more than 1500 attendees across live and virtual sessions to drive positive awareness, education and adoption efforts.

Senior Manager, Community Strategy & Engagement

Working with the fantastic team of Product and Engagement Managers under the Community & Language Services umbrella, I manage a brand new team with the mandate to drive the strategic vision and operationalize our approach to Community engagement in a programmatic and measurable way. We work cross-functionally with many other teams at Workday to ensure our customers receive a world-class experience as they travel through their Workday journey. Also, Workday is hiring up a storm! Check out their Careers page to see if there's a fit for you!

Manager, Community Strategy & Engagement

Dataiku

As part of the User Advocacy team responsible for learning, content and community, I manage our Community team and assist with broader UA strategic initiatives. This included the launch of a new Community experience for customers, as well as spearheading key Community programs including a Global User Group Program, a Top Contributors Program (complete with a Virtual Reality Summit!) and many other programs which are foundational to Community success with the support of the fantastic team.

Senior Manager, Community

Khoros

Helping amazing customers achieve great success with their communities and supporting them in creating customers for life - with a new look, new name and a wider product portfolio to ensure they can orchestrate amazing experiences across their customer's journey. Primary responsibility included ongoing Community consulting for Fortune 500 brands, but also the opportunity to revise and launch new Professional Services programs for our customers.

Senior Community Strategist

ICUC

-Overall management of ICUC's Care Solution providing clients with integrated services support through a tailored mix of moderation, community management and social listening.
-Provide regular client services and strategic social support to senior leaders for key accounts across North America. 
-Directly manage Community Management and Senior Account teams by supporting individual accountabilities and professional development.
-Responsible for client satisfaction, employee happiness and overall team efficiency.
-Support existing client revenue growth and strategic opportunities development.

Director, Care

BlackBerry

-Social Lead for BBM properties including key inputs on channel strategy, content development and community management following cross platform iPhone & Android launch
-Ongoing external agency management from briefing, to concept, through to execution and measurement follow up
-Key liaison for internal stakeholders to ensure social approach aligns with overall marketing strategies and business requirements including cost effectiveness and resource optimization
-Successfully completed implementation of Facebook Global Pages structure for BlackBerry pages to support a Global presence of 27+ Million Fans
-Performed RFP to assess global and cross-functional needs for Facebook content workflow in effort to consolidate publishing tools and increase cost optimization
-Integral role in launching Social Advocacy program arm of BlackBerry Elite program
-Devoted to problem solving, social user experience and creating both cost and resource efficiencies to support social execution strategies

Social Platform Manager

-Planned and executed growth plans to ensure a vibrant, active member base is maintained through creative and strategic approach to community building
-Marketed community platforms to internal stakeholders as well as external BlackBerry users
-Operations management of BlackBerry online communities of over 350,000 members through the drafting of content, building of member relationships and community enhancements
-Launched new pilot initiative “Community Insider Events” allowing community members special access to Product Managers and other internal spokespeople 
-Communicated regularly via BBM, email and discussion boards with a core group of super users to gather feedback and strengthen overall community engagement 
-Identified KPI’s and provide metrics reporting to stakeholders regarding community engagement, growth and overall success
-Mentored team members and program leads regarding current best practices in community management and served as a resource for consultation if required
-Social Support Community awarded the 2011 Lithy Award for Best Customer Anecdote

Community Manager

As a passionate, customer-obsessed professional with over 15 years of experience in the digital customer engagement space, I support global brands in creating meaningful experiences for their customers. I leverage my expertise in Community Strategy development, workshop facilitation, digital experience and success integration, Change Management and platform migration to help them achieve their business goals and customer satisfaction.

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Susan Stavitzski

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