Labcorp

● Managed end-to-end UAT processes to validate business requirements and enhance system functionality, resulting in a 30% improvement in testing accuracy.
● Developed real-time JIRA dashboards, providing visibility into testing progress and accelerating stakeholder decision-making while enhancing audit readiness and compliance tracking.
● Trained Agile teams on best practices for backlog grooming and user story refinement, leading to a 20% reduction in development cycle time.
● Facilitated weekly test review sessions with stakeholders, providing actionable insights that accelerated decision-making and improved readiness for deployment.
● Established standardized testing workflows, ensuring 92% of key requirements were validated before deployment and aligning processes with regulatory and internal audit requirements.

User Acceptance Test Lead / Project Manager

● Formulated standardized test plans and procedures utilizing Jira and Confluence to govern consistent quality across QA projects.
● Worked cross-functionally with developers to define test scenarios and acceptance criteria that fulfill functional requirements.
● Configured call center software application modules by verifying quality and reliability throughout the software development lifecycle.
● Supervised functional, performance, security, and regression testing of software products while maintaining high standards of quality.
● Conducted API testing using Postman by resolving vulnerabilities, reducing post-release defects by 25% to fortify product reliability.
● Administered Test Readiness Reviews (TRRs) to classify software defects and issues in Zephyr, adhering to QA project timelines.
● Attained 98% delivery rate by orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove impediments.
● Spearheaded the implementation of a call center software application by overseeing testing efforts to guide seamless integration.
● Built 300+ test cases, and test scripts to conduct functional and regression testing, attaining 98% accuracy rate in identifying defects.
● Performed rigorous testing of software application across multiple platforms to ensure compatibility and consistency in user experience.
● Enhanced test automation coverage to 93%, reducing reliance on manual testing to accelerate release cycles for clients.
● Oversaw usability testing by gathering feedback from end-users and incorporating enhancements to optimize user interface design.

Software QA Engineer

● Analyzed laboratory operations by identifying inefficiencies and deploying process improvements to expedite turnaround time by 21%.
● Conducted thorough analysis of business operations within the functional group, identifying inefficiencies and recommending actionable solutions. Successfully streamlined business processes, resulting in a 20% increase in operational efficiency.
● Crafted detailed process documentation, ensuring clarity and completeness, facilitating better understanding and execution of tasks.
● Collaborated with stakeholders to provide business requirements and manage small to medium development/enhancements with IT teams. Tracked and analyzed key performance metrics to assess operational performance. 
● Conducted user acceptance testing (UAT) for software enhancements and provided support for end-users during rollout.
● Led the implementation and testing of AWS Connect for a call center initiative project, optimizing customer service operations and enhancing scalability. Delivered a seamless integration with existing systems, resulting in a 25% improvement in call handling efficiency.
● Facilitated seamless collaboration between QA and Development teams, ensuring the timely and accurate delivery of project features. Successfully reduced miscommunication-related delays by 17%, enhancing overall project efficiency.
● Served as a Subject matter expert and a driving force on a brand-new call center application that saved the company $7 million annually.

IT Business Analyst

● Exceeded call volume targets by managing an average of 120+ calls per day, boosting call resolution efficiency by 14%.
● Achieved 95% customer retention through cultivating strong relationships in providing exceptional service experiences.
● Advised developing and implementing customer service policies and procedures to comply with regulatory requirements.
● Optimized onboarding for new Customer Service Representatives by constructing training materials and modules using a $65K budget.
● Trained and mentored 17 new hires, imparting knowledge on customer service protocols, software applications, and technical systems.
● Addressed customer escalations through troubleshooting technical systems, leading to a 96% issue resolution rate.

Customer Service Support Representative/Subject Matter Expert

CourseCareers

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.

I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. 

Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Sales Development Student

Mayo Clinic

● Spearheaded a cross-functional team to implement a network segmentation strategy, decreasing potential security breaches by 36%.
● Aggregated data from ServiceNow, Order, Nuvolo, and Stealthwatch, creating 50+ cohesive data packages.
● Employed Agile methodologies and utilized Azure DevOps to oversee user stories throughout the network segmentation lifecycle.
● Collaborated with medical staff and IT teams to gather and document business requirements for EHR system integrations.

Information Technology Business Analyst

Cone Health

● Navigated the EPIC/EMR system to perform financial analysis for 50+ patient cases per day, increasing assessment accuracy by 17%.
● Improved patient experiences by addressing concerns and explaining financial obligations and assistance programs during registration.
● Collaborated with clinical staff and healthcare providers to ensure completeness of documentation for effective treatment delivery.
● Incorporated quality assurance measures to audit patient records and financial data in accordance with regulatory standards.
● Verified patient information, insurance details, and medical records in the EPIC/EMR system, reducing $346K in billing discrepancies.
● Supported departmental initiatives by streamlining processes to improve efficiency in patient registration and financial counseling.
● Led a cross-functional team to implement process improvements in patient registration, expediting registration time by 20%.

Certified Patient Access Associate

Blue Cross NC

- Managed an average of 110 inbound calls daily, providing expert guidance to patients on enrollment, deductible explanations, and policy inquiries, which contributed to a 15% increase in customer satisfaction scores.

- Resolved over 85% of claim discrepancies on first contact by coordinating with physician offices and using FACETS software to rebill and resubmit claims efficiently.

- Collaborated with internal teams and providers to resolve discrepancies in patient records and billing data, improving data accuracy across claims processing workflows.

- Guided patients through pharmacy benefit explanations, breaking down their tiered medication coverage and helping them understand cost implications for prescribed treatments.

- Monitored call trends and identified recurring patient issues, leading to the implementation of a new FAQ system that reduced call average handle time by 12%.

Customer Service Professional

Market America, Inc.

Providing 2nd tier support to assist in answering questions from Distributor Services, Data Services, Computer Support and other departments regarding the Web Center program, MA Capital Resources, iTransact, PAT Live, and other programs in the Internet Services department which are too difficult for them to answer but don’t require the involvement of the Director of Internet Services – standard 2nd tier support. 
Working selected events (i.e. Convention, World Conference, CWT School)

Internet Services Support Coordinator

- Provided outstanding customer support experience and built strong working relationships through deep technical understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude and friendly demeanor.

Computer Support

My name is Syreeta Niblett. I am a User Acceptance Test Lead who started my journey as a Business Analyst. Over the past 6 years, I have grown through roles in software quality assurance, process improvement, and most recently, UAT Lead. Each step has shaped how I approach problems, communicate across teams, and deliver solutions that are not only functional but secure and compliant.

Notable Contributions:

🔹 Project Leadership: Spearheaded a critical call center application project that led to $7M in annual savings, reinforcing agile adaptability in high-demand environments.
🔹 Efficiency Optimization: Designed and executed 300+ JIRA Zephyr test cases, reducing QA testing time by 20% and accelerating software deployment cycles.
🔹 Cybersecurity Initiatives: Led a network segmentation project that reduced cybersecurity incidents by 30%, strengthening organizational security posture.

Areas of Expertise:

🔹User Acceptance Testing (UAT): Test planning, execution, defect tracking, and process refinement
🔹Business Analysis: Requirements gathering, user stories, and data-driven decision-making
🔹Cybersecurity & Compliance: Network segmentation, GRC frameworks, and risk mitigation
Project & Process Management: Agile methodologies, budget/resource allocation, and cross-functional collaboration

Technical Proficiencies:
JIRA | Confluence | ServiceNow | Azure DevOps | MS Excel | LucidChart | Visio | Salesforce | Postman | VirtualBox | Application Lifecycle Management (ALM)

I’m passionate about contributing to clear, reliable, and secure software solutions. I focus on aligning business needs with technical outcomes to support both the end user and the organization. If anything I’ve shared resonates with you, feel free to reach out. I’m always open to meaningful conversations and opportunities to collaborate.

📩 Contact: syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett, CSM

African Girls in Infosec

• Founded startup with focus on bridging the widening skill gap and gender disparities within the Information Security industry in Africa.
• Lead vision, strategy, program development and team building
• Pursuing public and private funding opportunities required to meet organisational goals
• Develop and manage all marketing efforts including social media campaigns.
• Lead trainings and mentorship sessions

Founder & Lead

International Telecommunication Union

Women in Cyber Envoy

Women In Cyber Mentee

CalBank PLC

1.Information Security Governance and Compliance
* Participate in the development and maintenance of operational procedures for the SOC.
* Provide timely report on weakness in technical controls that resulted in security incidents, to stakeholder for appropriate action to be taken.

2.Information Security Incident and Event Monitoring
* Perform active real-time monitoring and analysis of information security events and alerts for proactive identification of security incidents on SIEM and related solutions
* Ensure incidents tickets are opened and assigned to Incident Responder for all identified security incidents and then duly closed after confirmation of remediation.
* Perform active monitoring of health, availability and performance metrics of SOC systems and technical controls to ensure the timely resolution of any emerging issues.

3. Threat Management
* Conduct research from OSINTs, Intelligence platforms, vendors, information sharing partners, and the Internet to gather, curate and escalate security intelligence information relevant to the organization for appropriate remedial measures to be applied.
* Build and maintain an internal database on Indicators of Attack [IoA] and Indicators of Compromise [IoC] to aid in the identification, resolution and referencing of security incidents

4.Vulnerability Management 
* Prioritize the monitoring and analysis of high impact vulnerabilities that are identified and Coordinate with relevant stakeholders for their timely remediation
* Assist with performing the timely analysis of vulnerability alerts and assessment reports and escalate for the appropriate remedial measures to be applied

5.Forensics and Investigations
* Promptly investigate, and respond to malicious emails (business email compromise, phishing incidents, spam etc..) reported to the SOC
* Participate in forensic investigations and assist with preservation, collection, processing, and production of evidence.

Security Operations Center Analyst

e-Crime Bureau®

- Monitor and respond to cybersecurity incidents via a dedicated platform.
- Prepare reports to Security Operation Centre (SOC) related duties and meet Service Level
Agreement (SLA) and client deliverables.
- Assist in automated patch deployments for end devices.
-Assist with training facilitation on topics relating to job scope and cybersecurity.

Cyber In Africa

OCMP Mentee

Virtual InfoSec Africa Limited

•	Assist with the development of processes and procedures to improve incident response times, analysis of incidents, and overall SOC functions.
•	Proactively analyze network flow data for anomalies and detect malicious network activity
•	Observe Security solutions; SIEMs, firewall appliances, intrusion prevention systems, analysis tools,log aggregation tools
•	Manage onboarding and training of new hires

SOC Analyst

Reach Marketing Ghana

•	Assist cross-functional teams in project development and implementation activities 
•	Generate timely business forecast and reports  for management and other stakeholders
•	Monitor and protect digital platforms against cyber attacks
•	Maintain accurate and complete documentations for all business processes to enable company qualify for Tender processes
•	Investigate current business systems and processes and come up with options to improve the standards

Business System Analyst

Cocoa Marketing Company (Gh) Limited

•	Organised and Scheduled Meeting Appointments 
•	Prepared requisite Shipping Documents
•	Assisted in the Preparation of regularly scheduled reports
•	Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies

Administrative Assistant | National Service

•	Scheduled large shipments and coordinated logistics to ensure that there is enough storage space for incoming items and personnel on hand to manage incoming shipments.
•	Prepared freight quotations, labels and bills of lading
•	Maintained and Updated warehouse scorecards

Shipping Intern

As a dedicated information security professional with a passion for governance, risk and compliance and cyber defense, I am driven by a strong sense of purpose to make a positive impact in the industry. With my experience as a SOC analyst managing the security posture of organizations, I have a deep understanding of the challenges faced by organizations in today's rapidly changing digital landscape. 

In addition to my technical expertise, I am a strong advocate for diversity and inclusion in the cybersecurity field. Recognizing the need to bridge the gender gap and address the underrepresentation of women in cybersecurity, I am committed to inspiring and empowering the next generation of African female leaders. Through my work, I hope to raise awareness of the importance of diversity in the industry and encourage more women to pursue careers in information security. 

I am an MBA graduate of the University of Ghana Business School with a major in Management Information Systems and a Bachelors degree in Information Studies and Psychology. I also hold a CompTIA Security+ and Cybersecurity Analyst + Certification, demonstrating my commitment to staying at the forefront of the field. 

As I continue on my journey in the information security industry, I am passionate about using my skills and knowledge to drive positive change and make a lasting impact. Whether it's through mentoring the next generation of female leaders or advocating for diversity and inclusion, I am dedicated to building a safer and more secure digital world for all.

taplio

The Battle

Syreeta Niblett, CSM

Barbara Abaka-Kwansa

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