Labcorp

● Managed end-to-end UAT processes to validate business requirements and enhance system functionality, resulting in a 30% improvement in testing accuracy.
● Developed real-time JIRA dashboards, providing visibility into testing progress and accelerating stakeholder decision-making while enhancing audit readiness and compliance tracking.
● Trained Agile teams on best practices for backlog grooming and user story refinement, leading to a 20% reduction in development cycle time.
● Facilitated weekly test review sessions with stakeholders, providing actionable insights that accelerated decision-making and improved readiness for deployment.
● Established standardized testing workflows, ensuring 92% of key requirements were validated before deployment and aligning processes with regulatory and internal audit requirements.

User Acceptance Test Lead / Project Manager

● Formulated standardized test plans and procedures utilizing Jira and Confluence to govern consistent quality across QA projects.
● Worked cross-functionally with developers to define test scenarios and acceptance criteria that fulfill functional requirements.
● Configured call center software application modules by verifying quality and reliability throughout the software development lifecycle.
● Supervised functional, performance, security, and regression testing of software products while maintaining high standards of quality.
● Conducted API testing using Postman by resolving vulnerabilities, reducing post-release defects by 25% to fortify product reliability.
● Administered Test Readiness Reviews (TRRs) to classify software defects and issues in Zephyr, adhering to QA project timelines.
● Attained 98% delivery rate by orchestrating sprint planning, daily stand-ups, sprint reviews, and retrospectives to remove impediments.
● Spearheaded the implementation of a call center software application by overseeing testing efforts to guide seamless integration.
● Built 300+ test cases, and test scripts to conduct functional and regression testing, attaining 98% accuracy rate in identifying defects.
● Performed rigorous testing of software application across multiple platforms to ensure compatibility and consistency in user experience.
● Enhanced test automation coverage to 93%, reducing reliance on manual testing to accelerate release cycles for clients.
● Oversaw usability testing by gathering feedback from end-users and incorporating enhancements to optimize user interface design.

Software QA Engineer

● Analyzed laboratory operations by identifying inefficiencies and deploying process improvements to expedite turnaround time by 21%.
● Conducted thorough analysis of business operations within the functional group, identifying inefficiencies and recommending actionable solutions. Successfully streamlined business processes, resulting in a 20% increase in operational efficiency.
● Crafted detailed process documentation, ensuring clarity and completeness, facilitating better understanding and execution of tasks.
● Collaborated with stakeholders to provide business requirements and manage small to medium development/enhancements with IT teams. Tracked and analyzed key performance metrics to assess operational performance. 
● Conducted user acceptance testing (UAT) for software enhancements and provided support for end-users during rollout.
● Led the implementation and testing of AWS Connect for a call center initiative project, optimizing customer service operations and enhancing scalability. Delivered a seamless integration with existing systems, resulting in a 25% improvement in call handling efficiency.
● Facilitated seamless collaboration between QA and Development teams, ensuring the timely and accurate delivery of project features. Successfully reduced miscommunication-related delays by 17%, enhancing overall project efficiency.
● Served as a Subject matter expert and a driving force on a brand-new call center application that saved the company $7 million annually.

IT Business Analyst

● Exceeded call volume targets by managing an average of 120+ calls per day, boosting call resolution efficiency by 14%.
● Achieved 95% customer retention through cultivating strong relationships in providing exceptional service experiences.
● Advised developing and implementing customer service policies and procedures to comply with regulatory requirements.
● Optimized onboarding for new Customer Service Representatives by constructing training materials and modules using a $65K budget.
● Trained and mentored 17 new hires, imparting knowledge on customer service protocols, software applications, and technical systems.
● Addressed customer escalations through troubleshooting technical systems, leading to a 96% issue resolution rate.

Customer Service Support Representative/Subject Matter Expert

CourseCareers

CourseCareers is an intensive online three-month course in technology sales development. I read three books including How to Win Friends and Influence People, Fanatical Prospecting, and SPIN Selling.

I learned everything about the basics of sales development to prepare myself for a sales development position. Check out employer.coursecareers.com to view the complete outline of what I learned. 

Sales Terminology, Org Structure, Ideal Customer Profiles, Buyer Personas, Sales Cycles, Prospecting, Researching, Cadence, SPIN, BANT, Cold Emailing, Cold Calling, LinkedIn Outreach, Salesforce CRM, SalesLoft, Zoominfo, Etc.

Sales Development Student

Mayo Clinic

● Spearheaded a cross-functional team to implement a network segmentation strategy, decreasing potential security breaches by 36%.
● Aggregated data from ServiceNow, Order, Nuvolo, and Stealthwatch, creating 50+ cohesive data packages.
● Employed Agile methodologies and utilized Azure DevOps to oversee user stories throughout the network segmentation lifecycle.
● Collaborated with medical staff and IT teams to gather and document business requirements for EHR system integrations.

Information Technology Business Analyst

Cone Health

● Navigated the EPIC/EMR system to perform financial analysis for 50+ patient cases per day, increasing assessment accuracy by 17%.
● Improved patient experiences by addressing concerns and explaining financial obligations and assistance programs during registration.
● Collaborated with clinical staff and healthcare providers to ensure completeness of documentation for effective treatment delivery.
● Incorporated quality assurance measures to audit patient records and financial data in accordance with regulatory standards.
● Verified patient information, insurance details, and medical records in the EPIC/EMR system, reducing $346K in billing discrepancies.
● Supported departmental initiatives by streamlining processes to improve efficiency in patient registration and financial counseling.
● Led a cross-functional team to implement process improvements in patient registration, expediting registration time by 20%.

Certified Patient Access Associate

Blue Cross NC

- Managed an average of 110 inbound calls daily, providing expert guidance to patients on enrollment, deductible explanations, and policy inquiries, which contributed to a 15% increase in customer satisfaction scores.

- Resolved over 85% of claim discrepancies on first contact by coordinating with physician offices and using FACETS software to rebill and resubmit claims efficiently.

- Collaborated with internal teams and providers to resolve discrepancies in patient records and billing data, improving data accuracy across claims processing workflows.

- Guided patients through pharmacy benefit explanations, breaking down their tiered medication coverage and helping them understand cost implications for prescribed treatments.

- Monitored call trends and identified recurring patient issues, leading to the implementation of a new FAQ system that reduced call average handle time by 12%.

Customer Service Professional

Market America, Inc.

Providing 2nd tier support to assist in answering questions from Distributor Services, Data Services, Computer Support and other departments regarding the Web Center program, MA Capital Resources, iTransact, PAT Live, and other programs in the Internet Services department which are too difficult for them to answer but don’t require the involvement of the Director of Internet Services – standard 2nd tier support. 
Working selected events (i.e. Convention, World Conference, CWT School)

Internet Services Support Coordinator

- Provided outstanding customer support experience and built strong working relationships through deep technical understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude and friendly demeanor.

Computer Support

My name is Syreeta Niblett. I am a User Acceptance Test Lead who started my journey as a Business Analyst. Over the past 6 years, I have grown through roles in software quality assurance, process improvement, and most recently, UAT Lead. Each step has shaped how I approach problems, communicate across teams, and deliver solutions that are not only functional but secure and compliant.

Notable Contributions:

🔹 Project Leadership: Spearheaded a critical call center application project that led to $7M in annual savings, reinforcing agile adaptability in high-demand environments.
🔹 Efficiency Optimization: Designed and executed 300+ JIRA Zephyr test cases, reducing QA testing time by 20% and accelerating software deployment cycles.
🔹 Cybersecurity Initiatives: Led a network segmentation project that reduced cybersecurity incidents by 30%, strengthening organizational security posture.

Areas of Expertise:

🔹User Acceptance Testing (UAT): Test planning, execution, defect tracking, and process refinement
🔹Business Analysis: Requirements gathering, user stories, and data-driven decision-making
🔹Cybersecurity & Compliance: Network segmentation, GRC frameworks, and risk mitigation
Project & Process Management: Agile methodologies, budget/resource allocation, and cross-functional collaboration

Technical Proficiencies:
JIRA | Confluence | ServiceNow | Azure DevOps | MS Excel | LucidChart | Visio | Salesforce | Postman | VirtualBox | Application Lifecycle Management (ALM)

I’m passionate about contributing to clear, reliable, and secure software solutions. I focus on aligning business needs with technical outcomes to support both the end user and the organization. If anything I’ve shared resonates with you, feel free to reach out. I’m always open to meaningful conversations and opportunities to collaborate.

📩 Contact: syreeta336@gmail.com

(The views expressed here are my own and do not represent my employer.)

Syreeta Niblett, CSM

Aspiris

• Collaborated with product and engineering teams to provide technical expertise and insights
• Built and maintained relationships with clients to foster trust and ensure long-term customer success
• Mediated between clients and the organization to resolve customer requests and complaints
• Analyzed customer data to identify trends and opportunities, and developed strategies to improve customer experience
•Developed product demos and presentations to educate clients on product features and benefits
•Effectively communicated technical information to both technical and non-technical stakeholders

Presales Engineer

Go Cloud Careers

• Accomplished project milestones and delivered results that exceeded client expectations.
• Demonstrated effective leadership skills by coordinating cross-functional teams.
• Created and delivered high-quality presentations and technical demonstrations to showcase cybersecurity solutions to key stakeholders.
• Implemented vulnerability management programs to identify, assess, prioritize, and remediate security vulnerabilities.
• Maintained ongoing compliance with industry regulations and standards to prevent breaches.
• Evaluated and integrated state-of-the-art security technologies to enhance organizational security.
• Developed strategic security plans aligned with business goals to proactively protect against threats.
• Fostered strong relationships with external security partners and experts to enhance the organization's knowledge base on security.
 
Key Achievement: Designed high-availability multi-cloud architectures, resulting in a 99.999% uptime and a 30% reduction in system downtime.

Cloud Security Architect

Careerist

• Coordinated with the marketing team to effectively present the new features of our products to the sales team members. Additionally, acquired knowledge on how to effectively utilize these features to achieve maximum impact.
• Provided consultations to high-level clients following successful demonstrations, ensuring their satisfaction and comprehension of our products.
• Partnered alongside executives and sales team members to assess whether our products aligned with the specific needs of potential clients.
• Engineered crucial customized quotes and responses for RFPS and RFI as necessary, securing revenue for the company.

Key Achievement: Tailored custom product demos which led to a 15% increase in conversions, highlighting Careerist's value proposition

-

Tools;

📱 Zoom
📱 HubSpot
📱 Salesforce
📱 Slack
📱Jira

Solutions Engineer

Hotel Eventi, a Kimpton Hotel

• Accelerated in enforcing compliance with NYC laws to uphold organizational safety and system availability.
• Partnered with company executives to develop customized and effective security solutions.
Implemented IAM protocols to proactively identify and address potential threats.
• Monitored the environment for suspicious and unsafe activity.
• Familiarized myself with facility/building policies and procedures and enforced them within the scope of the position.
• Fortified emergency action plans, procedures, fire protection, and safety standards.
• Developed operational tasks such as scheduling, managing overtime, reviewing daily logs and incident reports, and training and developing staff as needed.
• Tested and inspected fire extinguishers and other fire protection devices to ensure compliance with fire and safety standards.
• Discussed violations and unsafe conditions with city representatives.
• Prepared reports on inspections conducted, standards violations, and recommendations for eliminating fire hazards.
• Oversaw records and logs as required by law.

Key Achievement: Enhanced security protocols with technology, boosting security system efficiency and incident response by 25%.

-

Tools;

📱 Zoom
📱 CCTV
📱Microsoft Defender

Compliance Manager 

CLAREMONT NEIGHBORHOOD CENTERS 

• Developed and maintained strong client relationships, contributing to an 18% increase in revenue.
• Enhanced customer comprehension and application of complex concepts by 25% through effective technological and developmental mentoring.
• Collaborated with the sales department to devise program retention strategies, resulting in improved sales pipeline and customer loyalty.
• Facilitated  account executives in implementing streamlined and secure solutions, leading to tangible ROI gains.
• Addressed RFPs and promptly followed up with customers.
• Strengthened and cultivated business relationships with customers within existing accounts by recommending marketing strategies and providing status updates to managers, including forecast/pipeline information.

Key Achievement: Systematized inquiries, concerns, and business needs from 30 customers daily, fostering strong relationships with customers, vendors, and clients.

Business Development Representative

Hello my name is Moses and I am committed excellence and growth! I'm a Multi-lingual Pre-Sales Engineer with 4+ years of Product & Engineering, Cybersecurity, and Sales experience across industries and consulting with Executives. Strong Attention to Detail with Effective Collaboration, Territory Management, & Technical Acumen. Track-record of Value-Selling, Earning Trust, & Delivering Results.

I thrive when I work with others to achieve business goals in a timely manner. While doing this I am still able demonstrate keen skill, and a high level of focused initiative. With a strong background in designing cybersecurity architectures for the Cloud, I specialize in crafting customized solutions tailored to each client's unique needs. My focus areas include Data Loss Prevention, phishing detection, Social Engineering, Vulnerability Management, and Identity and Access Management strategies. I am deeply passionate about safeguarding my clients' assets and critical information, recognizing the paramount importance of cybersecurity in today's rapidly evolving technological landscape.


Super Powers:

🏅 Risk Assessment
🏅 Empathy
🏅 ROI Modeling 
🏅 Emotional Intelligence 
🏅 Process Improvement

taplio

The Battle

Syreeta Niblett, CSM

Moses Kpameze

Followers

Posts

Engagements

Likes

Ready to grow your LinkedIn presence?