Shaping Success International

Resilience Coach and Empowerment Facilitator

Ministry of Education Sports and Creative Industries

Head of Department of Modern Langauges. Leading a team of 6 persons with curriculum design and training.

High School Teacher

5 Step Side Hustle Blueprint

Want to turn your interests and skills into a profitable side venture?

It's time to identify your passions, strengths, and market opportunities.

I've helped professionals like you discover and develop a clear and actionable 5-week roadmap tailored to each individual to clarify, identify, and launch their side gigs.

Side Hustle Bestie

TGB Digital

Email Consultant

A lot of emails suck,

Hard truth - but it had to be said.

Don't let yours fall into that bucket.

You see, email is a great way to turn a prospect into a lifelong customer and even a friend.

Do it right, and the world is your oyster,

Do it wrong, well the unsubscribe button could become your nemesis.

But,

You don't have to worry about that if you're writing to your ideal prospect and client.

Someone who wants to hear from you and looks forward to that weekly email in his inbox. 

Here;s how I can help:

1. I work with business coaches and entrepreneurs to implement an effective email strategy that combines content, email, and outreach strategies to increase sales.

2. I get you five sales call booked guaranteed and I don't get paid til you do.

3. I audit your email strategy to find the holes and plug them so that your emails perform the way you want.

You choose.

Let's talk.  Schedule a FREE consult right here: https://calendly.com/tasia_barriero/call-w-tasia-gonsalves-barriero

Email Marketing Consultant

Content Writer

TGB Copywriting and Content

There are 1.9 billion websites
And 600 million blogs

In existence online today.

The chances of your prospects just "happening" upon your content is as easy as finding a bag with $100k on a rainy Wednesday evening😁.

Helping your content reach your target audience is my specialty.

Stop spending money on paid ads that don't work.

Or outdated SEO practices that the 90's want back.

Small changes to your content and how it is presented will produce better results over time.

What are some of these changes?

✅ building your authority on social media platforms
✅ answering questions that your prospects have with the right content

Just the tip of the iceberg.

I create content for entrepreneurs which includes email marketing, content audits, and blog post writing.

Let me show you how I can help.

Schedule a FREE call today right here: https://calendly.com/tasia_barriero/call-w-tasia-gonsalves-barriero

I help you identify and launch profitable side hustles in 5 weeks using my S.H.I.N.E. Method.

From a young age, I knew what it felt like to be unseen. 

Circumstances in my early life left me feeling invisible and unworthy, as though I was navigating the world on my own.

While the pain of those experiences could have defined my life, they instead became the catalyst for my transformation.

For years, I carried the weight of my past, allowing it to shape my self-worth and dictate my choices. But there came a moment when I realized that living in the shadows of my past was holding me back from the life I truly deserved. 

I was done being invisible. It was time to step into the light and reclaim my power.

Through resilience, I learned to let go of the hurt that tethered me to my past. I discovered the strength within me to rise above the pain and to wear my crown proudly as the queen of my own story. 

Visibility became my mantra—no longer would I hide behind the scars of my past. 
Instead, I chose to stand tall, to be seen, and to shine a light for others who are on the same journey.

Today, I help women who have faced their own battles reclaim their power and build the resilience needed to thrive. I teach them how to let go of their past, step into their visibility, and wear their crowns with pride. Because every woman deserves to live a life without regrets, a life where she shows up as her true, powerful self.

The women I work with through my coaching programs and events, have been able to
1. Gain a deeper understanding of their inner strengths and the power they hold
2. Learn practical coping strategies and techniques to stay calm and focused under pressure. 
3.  Feel more fulfilled and motivated, with a clear sense of direction and purpose guiding their daily actions and long-term goals.

If you're ready to stop hiding and start thriving, book a call with me here. Together, we'll turn your pain into power and your setbacks into success.

Tasia Gonsalves-Barriero

Get Well

Worked with several organizations to improve patient engagement + experience by focusing on their healthcare goals to drive tangible results in patient outcomes, satisfaction, and operational efficiency.

Key accomplishments and responsibilities in my role include:
Client Relationship Management: Serve as the primary point of contact for clients such as Sharp, Stanford, USC, Intermountain Health, and OHSU ensuring successful implementation, onboarding, project management and continuous support of Get Well’s suite of digital tools and patient engagement platforms.

Strategic Consultation: Partner with healthcare leaders and clinical teams to identify opportunities for improvement in patient communication and engagement. Provide actionable insights and data-driven recommendations based on client-specific needs and goals.

Data-Driven Optimization: Utilize patient feedback, data analytics, and platform usage metrics to deliver actionable insights. Drive improvement initiatives aimed at boosting patient satisfaction, reducing readmission rates, and improving overall patient outcomes.

Client Retention & Growth: Develop strong, long-lasting client relationships, ensuring high levels of satisfaction and maximizing client retention. Proactively identify opportunities to expand platform usage and upgrade services, contributing to both client success and business growth.

Cross-Functional Collaboration: Work closely with internal teams—product, marketing, and customer support—to ensure the needs of clients are met promptly. Collaborate with client teams to implement tailored workflows, resulting in improved efficiency and seamless patient experiences.

Through my work, I’ve helped clients achieve measurable improvements in patient experience, operational workflows, and clinical outcomes, such as reducing falls, increasing patient engagement, enhancing patient-provider communication and improving operational efficiencies.

Client Success

The Valley Health System

In my role I managed and direct Patient Experience initiatives at the Valley Health System, I handled several Patient Experience programs that supported various hospital departments. I analyzed data, implemented action plans, and recommended improvement initiatives to improve CAHPS scores and Hospital Ratings. I also oversaw the management of SaaS programs while leading teams and implementing projects that focused on service excellence, such as:

Managed the Patient Experience program that supports Critical Care, Medical Surgical, Women’s Services, Pediatrics, Ambulatory Surgery and the Emergency Department for a 485-bed hospital.

Administrator for SaaS programs such as Rounds Plus, Press Ganey, Hill-Rom, and Connect Discharge calls. 
Strategically utilizes data from SaaS platforms to drive change and hold teams accountable. 

Worked with senior leadership, physicians, nursing leaders and ancillary teams to improve CAHPS scores hospital wide. Successfully improved scores for Rate the Hospital, Nursing Communication, Doctor Communication and Responsiveness year over year when comparing 2019, 2020 and current data for 2021. 

Served as an internal consultant for unit/department performance improvement initiatives. Responsible for data analysis, reporting and action planning. Meets with supervisors, managers, directors and senior leadership to discuss wins and opportunities. Coach and educates key stakeholders on data, feedback and observations.

Presented Patient Experience data and initiatives at New Hire Orientation, Nursing Orientation, Power Hour, Service Excellence, Nursing Leadership, Hospitalist, Clinical PI, and ED Leadership meetings to foster a culture of excellence for new hires and existing teams. 

Lead multidisciplinary teams & projects focused on service excellence. Data analytics, report/dashboard creation and distribution, coaching/validations, nurse-physician rounding, employee engagement, service recovery, reward & recognition, etc.

Patient Experience

Women's Care Florida

In my capacity as an Administrator (Interim Director of Operations), I oversaw 75+ employees and managed the overall operations, including maintaining office systems and supporting front desk & back-office processes. I also assisted in several company processes, including overseeing programs and process initiatives.

Some of my most notable contributions include:
Managed operations and clinical functions of a multi-location, multi-provider OB/GYN practice. Operational management and oversight of 75 employees to include setting up and maintaining systems ranging from:  invoicing, supplies, payroll, recruiting, staffing ratios, scheduling, triage, billing, provider templates, hospital call calendars, credentialing, front desk and back-office processes.

Responsible for final approval for all practice expenditures to contain cost and increase profits for revenues exceeding $10 million a year with 54,000 in annual patient volume from our four office locations.

Patient Experience: Implemented evidenced based practices for each office location based on data trends. Track, trend, report and train stakeholders on key behaviors and processes that improve patient experience metrics.

Employee Engagement: Facilitate all meetings including but not limited to Staff, Provider, Employee Engagement, Hospitalist and Training & Development Workshops. 

Process Improvement: Access, Quality Metric Improvements, Throughput studies, Employee Engagement, Culture Transformation, AIDET, Marketing (office brochures, TV streaming, pamphlets/handouts, open house, community events), AIUM accreditation, Wayfinding/ Signage, and so on.

Administrator (Interim Director of Operations)

HCA Healthcare

During my service at HCA Healthcare, I systemized various functions in implementing best practices and improving the patient experience perception. I systematized functions in managing the Patient Experience program that supports Medical-Surgical, Women's Services, and the Emergency Department. I also managed corporate dashboards, identified trends and reported Patient Experience data to senior leadership. I led multifunctional teams and provided training and orientation to new staff, leveraging my project management and leadership skills by doing the following:

Managed the Patient Experience program that supports Medical Surgical, Women’s Services, and the Emergency Department for a 392-bed hospital.

Responsible for managing corporate dashboards, analyzing data, identifying trends and reporting Patient Experience data to senior leadership, physicians and nursing staff/leaders.

Identifies opportunities for processes improvement; Implements best practices to improve patient experience perception. Provides Customer Service trainings. Orient and Supervise valet, greeters & security personnel. 

Leads multidisciplinary teams & projects focused on Patient Experience: Patient Satisfaction Committee, EAG, and Bed Side Shift Report.

Project Management: Communication Boards, Goal Setting, Signage, ER Main Lobby Renovations, Reward & Recognition, Patient Experience, Employee Engagement, AIDET, Quarterly Newsletter, Throughput, etc.

Patient Experience Manager

Broward Health

As a Patient Experience Specialist for Broward Health, I was responsible for designing and executing priorities and strategies that fostered a high-performance culture. I efficiently supported the hospital's Patient Experience program, ensuring patient satisfaction and high HCAHPS scores. My broad responsibilities included:

Supporting the Patient Experience program of a 716-bed hospital.  Assists Medical Surgical unit managers with roll-out of best practices directly correlated with unit specific patient satisfaction data trends. Assist with RN interviews to ensure assigned units are hiring for fit. 

Reporting HCAPHS data to Nurse Managers and clinical staff. Oversee hourly rounding and department huddles to provide real time data & produce higher HCAHPS scores. 

Educates staff on service recovery techniques. Assists with patient issues and concerns to ensure problems are resolved real time, as needed.  

Facilitates new hire customer service training, presents on Accountability and Ownership.

Patient Experience Specialist

VITAS Healthcare

My role entailed responding to inquiries, assisting with requests, and maintaining records & databases. I also oversaw other functions in supporting the hiring process by sourcing candidates, performing background checks, assisting in shortlisting, and issuing employment contracts.

Responded to internal and external HR related inquiries or requests and provide assistance.

Maintained records of personnel-related data in both paper and the database and ensure all employment requirements are met.

Supported the recruitment/hiring process by sourcing candidates, performing background checks, assisting in shortlisting, issuing employment contracts etc.

Human Resources Coordinator

Life Line Screening

I was mainly responsible for providing daily ultrasound scans and performing diagnostic exams on Cholesterol testing, Bone Density Screening, Carotid Artery, Abdominal Aorta, and Peripheral Arterial Disease. I implemented process improvement techniques to ensure patient experience and inspire better flow/throughout.

Responsible for providing preventative ultrasound scans, up to 90 patients a day. 

Performs diagnostic exams such as Carotid Artery, Abdominal Aorta and Peripheral Arterial Disease testing’s by applying effective ultrasound practice while ensuring a pleasant patient experience.

Implement process improvement techniques to allow better flow/throughput.

Assists with bone density screening exams and cholesterol testing (blood work).

Sonographer

Hi, I’m Hazel!

As a healthcare leader who is a passionate advocate for service excellence, I believe in empowering individuals and organizations to achieve their highest potential. Whether I'm guiding organizations to improve patient care through strategic leadership and data-driven insights, or recording a podcast episode- my mission is simple: to make a meaningful impact in the lives of others.

For over 20 years, I’ve had the privilege of experiencing the healthcare journey from many perspectives – as a patient, a family member, frontline staff, and healthcare leader. These experiences fuel my passion for transforming healthcare through purpose-driven leadership, innovative solutions, and authentic connections.

I do it because I've seen firsthand the profound impact when healthcare organizations prioritize people – both patients and the teams who serve them. By focusing on building strong client relationships and leveraging data and digital health solutions, I’ve been able to drive meaningful, sustainable improvements in patient care and healthcare delivery. My goal is to continue empowering healthcare organizations to achieve their patient engagement and clinical performance objectives, and, in doing so, create healthier communities and stronger teams.

My journey in healthcare leadership has been built on two key pillars:
Transforming Healthcare Delivery: I've led organizations to achieve impressive results, including improving PG Top-Box rankings from the 25th to the 75th percentile, using a combination of data analysis, process improvement, and a deep understanding of patient and staff voices. This work has not only driven measurable improvement in patient care but also helped organizations foster a culture of service excellence that thrives on collaboration and innovation.

Empowering Individuals: I firmly believe that when people work in roles that align with their passion, values, and strengths, it leads to greater purpose-driven work, better outcomes, and a more fulfilling life journey. 

If you're a healthcare organization looking for someone who gets it, and cares, I’m here to help you succeed.

Expertise: Healthcare Leadership | Client Success | Service Excellence | Digital Health Solutions | Patient Experience | Strategic Planning | Data-Driven Insights | Process Improvement | Project Management | Training & Development| Staff Trainings| Leadership | Employee Engagement | Growth Mindset | Self- Improvement 

Let’s connect and make a lasting impact!

taplio

The Battle

Tasia Gonsalves-Barriero

Hazel Atkinson-Brown MHSA, MPH, CPXP

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