Braver Leaders - Team Performance

Imagine a world where your business team valued empathy, communicated effectively and had the structure they needed to continually perform…. With Braver Leaders…..It can be a reality!

Founding Partner

The Corporate Athlete

Co-Founder, Director

LVL Wellbeing

Chief Performance Officer (People & Culture)

Head of Performance and Culture

Well-Being Advisory Board Member

Shootsta

Working globally on SLT team function, coaching initiatives, team formation, company wellness and global partnerships

Global Head of People

Consulting on a monthly basis for the setup and continued performance of the Shootsta EMEA team.

Team Performance Consultant

CARAVAN COFFEE ROASTERS

Full fiscal and strategic responsibility for a 50+ staff, coffee roasting facility and multi-site hospitality operation.

Country Manager - UK & EU

Allpress Espresso

Country Manager - EMEA

Atomic Coffee Roasters

Country Manager - Asia Pacific

National Sales Manager

Sail Caribbean

Operations Manager

Sales Manager

Are you:

- A natural leader?
- Leading a team that just cannot seem to get its sh*t together?
- Great at what you do but finding people unpredictable and sometimes unruly?
- Getting them all to perform in unison is bloody tough, and it takes its toll on you, right?
- Battling to hit your targets, keep your team productive and keep stakeholder pressure at bay?

If you have felt this magnify year on year… you are not alone!

Braver Leaders Team Performance has the coaching, you and your team need to smash next year out of the park.

We have worked with many companies around the world from startups to multi billion dollar companies, like KPMG.

We even tripled a company's revenue in 1 year.

Just by using our Braver Leaders method.

So, what’re you waiting for? Jump on board and help us lead the change.

Send me a message now and let’s grab a flat white.

Sam Harvey

The OM Journey

COMMUNITY | AWARENESS | POSTPARTUM SANCTUARY

The ÔM Journey is here to provide Abu Dhabi mums-to-be and new mothers support so they don’t become overwhelmed in their transition to motherhood.

From pregnancy through to the few months after birth, we provide a supportive community, knowledge and a place to rest, restore and enjoy those precious first weeks with their baby.

CÔMMUNITY - Connecting you with other women at the same stage as you, meet-ups, webinars, virtual Q&A’s and preferential rates.

BLOÔM - A complete program that helps you build your confidence and supports you whilst you move into your new phase of life. Prenatal and postnatal workshops, women’s circles, postpartum nutrition, access to wellness sessions, plus everything included in CÔMMUNITY.

HÔME from home - A postpartum sanctuary coming to Abu Dhabi soon!

Founder

The Happiness Curator

When a baby is born, so is the Mother. 

MY MISSION? Empower you to embrace your new identity to live motherhood with confidence.

From pregnancy, early motherhood & beyond…

💫 Becoming a mother changes who you are. It’s an ongoing journey of change, transformation and growth.

You are absolutely not supposed to travel this new phase of your life on your own mama. I am here to help you, support you and guide you in the journey to and through matrescence. 

Discover my coaching journeys:

✨ Blooming Mama-to-be : A holistic coaching journey that focuses on your inner-self, the preparation of your baby’s birth and your postpartum. If you are pregnant and want to have an unique birth and postpartum preparation, this program is for you! 

✨ Matrescence : When you become a mother, it’s easy to get lost as a woman in this new role. Let’s make you realise that you can be Woman, a Lover, a Super Mama and much more… A short coaching program created for you awesome mama, because you deserve it! 

✨ Rise&Shine : As mums, we have a tendency to put others first. In doing so, we often neglect ourselves… Let me be your advocate and show you a kinder, gentler way to treat the most important person in your life (you!) A 16-week program to Rise&Shine!

Life & Happiness Coach for Mothers

Mama Tribe UAE

Sorority of Mamas in Abu Dhabi

WELCOMING AND SUPPORTING MAMA-TO-BE AND MUMS
Mama Tribe UAE, what is it?
♡ A community of mums who support each other on this journey called Motherhood
♡ A sorority of like-minded mums
♡ A local group to meet another woman, a new friend
♡ A safe place to laugh, cry, feel seen and heard, ask any questions you may have, without judgment
♡ A supportive, positive and welcoming tribe

Mama Tribe : the hub : directory of the businesses and support you may need to make your parenting journey in the UAE a little bit easier.

Emirates One&Only Wolgan Valley

Manage and control the Rooms Operations of the property ensuring that a seemless customer service experience is delivered to guests by detailed coordination between all the rooms departments of Front Office, Housekeeping, Maintenance and Reservations; performing to the highest expected luxury standards.

Rooms Division Manager

Shangri-La Hotels and Resorts

Quality Improvement and Guest Experience
- Implementation of the new feedback platform: Trust You (More than 18,000 surveys in 2018)
- Driving Quality around the hotel, working with all departments 
- Analytics, Trends, challenges  
- Driving positivity around the hotel
- Implementation of LQA (Leading Quality Assurance)

Labour
- Labour Budget of the hotel (500+FTE)
- Weekly wages report per department
- Labour Productivity Reports (Monthly LPAS)
- Payroll Jun-Aug 2018

CSR
Driving Corporate Social Responsibility Committee
(Health Activity, volunteerism, waste management, sustainability, etc.)

Labour & Quality Improvement Manager - Shangri-La Sydney

Marriott International

- Responsible for the day to day management of the Executive Club Associates 
- Establish a professional relationship with all Executive Club guests, including but not limited to requests, complaints and reservations with the aim of exceeding expectations
- Deal with Platinum SPG correspondance, both internal and external and develop a rapport with members, ensuring their needs are satisfied
- Assist in the preparation and management of the Executive Club budgets. Monitor, analyse and report variations to the Executive Assistant Manager
- Front Office / F&B

Executive Club Manager - The Westin Sydney

Shangri-La Qaryat Al Beri, Abu Dhabi, UAE *****

Guest Service Manager in charge of the Residences, 161 luxurious apartments
*** Best Hotel Apartment in Middle East @ the Middle East Hotel Awards 2016 ***

- To lead, motivate, develop a team of front desk agents to ensure the smooth running of the daily operation
- Focus on Long Staying guests : Establish and engage strong guest relation building, better understanding of guests needs in order to create everlasting memories and experiences  
- Managing all guest complaints and ensure high level of guest satisfaction 
- Coordinate and manage communication between different departments and follow up to ensure complete service recovery. 
- Business Development: site inspections, new contracts, follow up of in house guest’s leases 
- Finance: Monitoring and auditing posting transactions daily to ensure accurate accounting / Follow up payments for long staying guests

Guest Service Manager - Shangri-La Qaryat Al Beri Abu Dhabi

One&Only Resorts

Working Holiday Visa - 4 months contract

Opening July 2014

Guest Services Executive
Duty Manager: day and night

-	Lead, coach and manage the Guest Services team, the butlers’ team, to ensure professional, genuine and high class guest service in order to deliver everlasting memories. 
-	Expect and react promptly to guests' requests and needs. 
-	Actively listen and resolve guests' complaints. 
-	Coordinate and manage communication between different departments and follow up to ensure complete service recovery. 
-	Oversee and coordinate all arrivals and departures. Analyze guest feedback and provide advice to continuously improve overall ratings.

Assistant Front Office Manager

Pullman Hotels & Resorts

Working Holiday Visa - 6 months contract

241 rooms
8 meeting rooms set over three levels offer flexible layouts for up to 350 people
Rebranding from Marriott to Pullman in 2013

> New experience: Duty Manager NIGHT Shifts (2 months)

Althoff Hotel Collection

Althoff Hotel Collection - La Villa Belrose ***** Relais & Châteaux

Summer Season

40 rooms
Le Belrose, 1 star Michelin Restaurant

- Recruitment, train and develop Front Desk Agents, prepare staffing schedules 
- Guest Relations: VIP, guest recognition, problems solving, ...
- Leading and managing all sections of the FO department
- Front desk operation : guest registration, room assignment and check-out procedures, …
- Financial, budget, yield management

Supporting families to build their postpartum foundations in the UAE | Founder of The ÔM Journey | Hospitality Expert | LinkedIn Top Hospitality Voice

I have worked in luxury hospitality for over ten years, all over the world, but my greatest challenge came when I welcomed my first born.

I moved from Australia to Abu Dhabi with a 3 month old and it was tough. My husband went back to work and I was overwhelmed with the emotion of being alone. 

I needed support, someone to turn to, to answer my questions and talk about what I was going through.

That's when I knew, I had to do something to support women and families in the UAE through the journey of pregnancy, child birth and early parenting. I created Mama Tribe and 1,600 women and counting have joined our movement. 

Having a supportive community changed my experience and my mindset, allowing me to recover so much faster. 

I had found my 'thing', I am on a mission to support families with their post partum foundations.


🍃 Founder | The ÔM Journey : Community • Awareness • Postpartum sanctuary in Abu Dhabi
✨ Empowerment Coach for Mothers | The Happiness Curator
🌿 Founder | Mama Tribe UAE : Sorority in Abu Dhabi

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The Battle

Sam Harvey

Juliane Landelle

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