Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

Wecare Machinery

Team Lead Sales and Marketing 

Sales Coordinator

Farmers Fresh Zone

Team Manager

Team Lead

Process Executive

O/E/N India Ltd.

Automation Maitanance

Results-Driven Sales & Marketing Leader | Team Builder | Growth Strategist

With a proven track record of driving consistent revenue growth, expanding brand visibility, and building high-performing teams, I specialize in aligning sales and marketing strategies to deliver outstanding business results. I thrive in fast-paced, dynamic environments where agility, clarity, and customer focus are key to success.

▶️Sales Leadership & Execution I lead from the front—developing and executing strategic sales plans that target the right markets, convert leads efficiently, and accelerate deal closures. From managing complex sales orders to preparing competitive quotations and tracking key performance metrics, I ensure accuracy, speed, and customer satisfaction throughout the sales cycle. I am deeply committed to nurturing client relationships, understanding customer pain points, and offering value-driven solutions that foster long-term loyalty.

▶️Marketing Strategy & Brand Growth By blending traditional and digital marketing approaches, I position brands effectively in competitive markets. I leverage social media marketing, content strategy, and targeted campaigns to generate high-quality leads, enhance brand recall, and support business development initiatives. My marketing approach is not just about visibility—it's about creating real engagement and meaningful customer interactions that drive results.

▶️Customer-Centric Approach & After-Sales Excellence As a bridge between customers and internal teams, I ensure every engagement is handled with responsiveness and care. I’m skilled in resolving post-sale challenges, coordinating after-sales service, and ensuring operational excellence that enhances customer experience. I also actively follow up on payments to maintain healthy cash flow and reduce overdue receivables.

▶️Problem Solving & Strategic Thinking I bring a practical, solution-oriented mindset to every challenge—whether it's penetrating new markets, overcoming sales roadblocks, or optimizing internal processes. I’m known for my ability to think strategically while acting swiftly, adapting plans in real-time, and making data-informed decisions to meet business goals.

▶️Team Leadership & Collaboration I believe people are the core of every successful business. I build and mentor motivated, accountable teams that take ownership of results. Through open communication, continuous feedback, and goal alignment, I foster a culture of performance, collaboration, and continuous learning.

taplio

The Battle

Thomas Zachariah

Abin Baby

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