Aabasoft

Executive Director

Customer Experience implementation in product and services of the company

Overlooking business operations 

To promote objective of the company. 

Overlooking business compliance

Director - Business Services

BNI India Official

Support the growth of BNI in Cochin region

Guide and mentor chapter members on policies and procedures of BNI and help them run BNI activities 

Overlook the operations of Chapter 

Support Executive Director in operational & compliance matters

Director Consultant 

Assist Director Consultant in their activities 

Help chapter to grow

Support Ambassador

Founding Vice President 

AOF MEDIA

Business Development activities 

Overall responsibility in growth of the organization

Investor

OFABI

Customer Experience Implementation 

Research and experiment new features required for product improvement

Co-Founder

HCL Technologies

Tier 1 support for Network Issues 

Escalation of issues to concerned team and followup for resolution. 
Was responsible for Customer Satisfaction

Support Engineer

I’m Thomas V Zachariah — Executive Director at Aabasoft, a 23-year-old IT & ITeS powerhouse, where I lead our Business Services (ABS) division. We deliver tech-enabled contact center/call center, CX, and back-office solutions across industries — BFSI, ISP, healthcare, aviation, government services, retail, and more.

My passion lies in helping organizations scale faster, serve smarter, and grow stronger by combining people, process, and technology. Whether it’s managing a 24/7 multilingual helpdesk, driving collections & recoveries, handling citizen services, or supporting critical healthcare and ISP operations, we focus on creating frictionless, customer first experiences.

What I’m Known For:

• Building and scaling multi-industry contact centers that deliver measurable outcomes 
• Transforming customer journeys through data-driven process design & automation
• Partnering with enterprises and governments for mission-critical service delivery
• Developing leaders and cultivating a culture of ownership and excellence

I am also a BNI Director Consultant, actively involved in Kerala’s entrepreneurial ecosystem, and a regular speaker/panelist on career, innovation, technology, and the future of customer experience.

Let’s Connect:

If you are exploring outsourcing, CX improvement, or scalable operations, I’d love to exchange ideas and collaborate to create meaningful impact.


Thomas Zachariah

PSDY & Associates

> Partner-in-charge at the Bangalore office. 

> Handles Internal Audits, Financial Analytics, Data Analytics, and Outsourced Services Verticals of the firm. 

> Took the lead in setting up an office in Bangalore and establishing the Outsourced Services division, which provides technology leveraged Outsourced Accounting, Bookkeeping, Payroll, and India Entry Services to clients across the globe.

> Incharge of Financial Consulting services.

Partner & Head Of Outsourced Accounting and Financial Analytics Services 

Toyota Oman

> Introduced a monthly forecasting, tracking and management reporting system for P&L, triggering a substantial increase in accuracy of data.

> Saved a significant amount of money for the company by formulating a graphical and MS Excel based analysis methodology for the monthly management reports thereby identifying key areas of concerns and suggesting timely corrective actions.

> Effectively played significant role in team which performed the process study and handled implementation of the internal controls which led to the adoption of SAP in the company.

Sr. Executive - Finance 

Deloitte India

> Responsible for preparation of audit plan, establishing audit objectives, and designing and implementing audit methodologies and processes based on the scope of the audit.

> Involved in studying the design and implementation of internal controls by performing various sample testing and reporting to the management on its operational effectiveness.

> Experienced in identifying internal control weaknesses and modifying the audit plan accordingly, and at the same time reporting to the management on the weaknesses and corrective actions.

> Prepared Financial statements and reports and played a key role as Senior Associate in providing
advisory services to major clients with respect to compilation and preparation of financial statements in accordance with The Companies Act.

> Performed statutory audits on the financial statements based on the pre-prepared audit plan by carrying out various analytical procedures and operational effectiveness tests.

> Experienced in summarizing the findings of the audit and discussing with the management of the clients on the outcome and preparation of financial statements and reports to the shareholders and/or management of the clients based on the findings.

> Managed several engagements simultaneously and handled coordination between clients and the audit team for efficient audit.

> Exposure in audit of clients covering varied industries including manufacturing, hospitality, media, telecommunication, banking and logistics.

Assistant Manager - Audit and Enterprise Risk Services

Worked as part of the 3-year internship requirement as per the CA course. During this period, I was trained extensively in a full-time job to perform statutory audits, tax audits, internal audits and internal control reviews for both public and private companies under the Indian law.

Associate

Are you a busy entrepreneur who finds it very hard to keep a track of all your receipts & expenses and wished you had better information to make financial and business decisions on? 🧾


Or are you a CPA or a bookkeeping firm 🏢 who is looking to scale up your operations or struggling to meet client expectations with your existing pool of resources? 


If so, Outsource your Accounting so I can assist you. 


WHY CONSIDER ME? 

Being into business, handling Outsourced Services for over a few years now, I can:

📍Help your business keep a track of each and every receipt through a hassle free way with the help of an AI powered web and mobile app

📍Help you make business decisions, achieve goals and gain confidence with their finances.

📍Provide services to address all your firm's financial needs.


We're here to serve your business by handling all of your accounting needs on a flexible ad-hoc basis. 

We will customize our working arrangements to meet your individual requirements, allowing you to work with a highly skilled and experienced accountant or bookkeeper without incurring the expenditures of directly employing them.

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Are you a Startup facing initial obstacles that could slow down your growth? 📈


Are you looking for someone who can assist you during this formative phase by helping them lay a strong foundation for financial success and future expansion? 

Then, I can definitely help you!


WHY CONSIDER ME? 

I can help : 

📍Evaluate your company’s business plan and offer guidance on how to manage and execute resources

📍Source funding opportunities by connecting you to potential investors.

📍Help you with business set up and obtaining necessary approvals from startup India and tax authorities.


Services I provide : 
👉Outsourced Accounting
👉Startup Consulting
👉Financial Auditing and Analysis

If this sounds like something you could benefit from then email me at jerin@psdy.in !

taplio

The Battle

Thomas Zachariah

CA. Jerin Mathew

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